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9 results for Customer Service in Jacksonville, FL

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-05-21T17:48:45Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
- USD / Hourly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys solving complex desktop, Microsoft, and network issues while maintaining a high level of service for end users. The role supports a managed services setting, requiring strong troubleshooting ability, clear communication, and the flexibility to balance multiple priorities across different organizations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11, Microsoft 365, Entra ID, and Active Directory, including user access, permissions, and policy-related concerns.• Diagnose and address LAN and WAN connectivity problems by working with routing, switching, firewall, and VLAN configurations across client networks.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Contribute to backup and recovery operations, including support for data protection tools such as Veeam when used in client environments.• Serve as a higher-level resource for frontline support staff by guiding issue resolution, identifying root causes, and determining when senior engineering involvement is needed.• Manage service requests and incidents within a ticketing platform, keeping records accurate, status updates timely, and resolutions well documented.• Provide technical support across multiple customer environments, adjusting quickly to different systems, workflows, and operational needs.• Create and update knowledge base materials, support procedures, and troubleshooting documentation to improve consistency and team efficiency.• Participate in technical initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate clearly with users and stakeholders to set expectations, provide progress updates, and deliver a thorough support experience.
2026-05-26T13:44:06Z

Help Desk/Desktop Support Tech

Gainesville, FL
remote
Temporary / Contract
- USD / Hourly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Long-term Contract position is ideal for someone who enjoys resolving complex desktop, Microsoft, and network-related issues while working across multiple organizations and user groups. The role requires strong troubleshooting ability, clear communication, and a service-focused approach to maintaining reliable IT operations. Responsibilities:• Resolve escalated technical issues involving Windows 10 and Windows 11 systems, Microsoft 365 applications, Entra ID, and Active Directory administration.• Investigate and correct connectivity and infrastructure problems across LAN and WAN environments, including routers, switches, VLANs, and firewall-related issues.• Support virtual server platforms by assisting with administration and troubleshooting activities in VMware and Hyper-V environments.• Provide operational support for backup and recovery processes, including work with Veeam-based solutions when used by clients.• Serve as a higher-level resource for Tier 1 support staff by guiding troubleshooting efforts and helping identify root causes for recurring problems.• Manage support requests through a ticketing platform such as ConnectWise, maintaining accurate notes, status updates, and timely resolution of assigned work.• Deliver technical assistance across multiple customer environments, adjusting quickly to different configurations, priorities, and support expectations.• Create and update technical documentation, knowledge articles, and process guides to improve consistency and efficiency within the support team.• Contribute to project-based work such as upgrades, migrations, and new client environment setup as needed.• Communicate clearly with end users and stakeholders to provide progress updates, explain solutions, and maintain a positive support experience.
2026-05-26T13:44:06Z

Help Desk/Desktop Technician

Gainesville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Support Technician to provide Tier 2 support for client environments North East Florida to Gainesville & Daytona. This Contract to permanent position is ideal for a technician who can handle escalated desktop, Microsoft, and network-related issues while delivering a strong support experience across multiple organizations. The role requires a hands-on approach to troubleshooting, clear communication with end users, and the ability to contribute to both daily support operations and technical improvement initiatives. Responsibilities:• Diagnose and resolve escalated technical issues involving Windows 10 and Windows 11 desktops, Microsoft 365 applications, Entra ID, and Active Directory services.• Investigate network-related problems across client environments, including connectivity, routing, switching, VLAN behavior, VPN access, and LAN/WAN performance concerns.• Support virtual infrastructure by assisting with administration and troubleshooting in VMware and Hyper-V environments.• Help maintain backup and recovery operations, including support for Veeam-based data protection when used by clients.• Serve as a higher-level resource for Tier 1 team members by guiding troubleshooting efforts and helping drive root-cause resolution.• Manage incoming service requests through a ticketing platform such as ConnectWise, keeping records accurate, current, and well documented through closure.• Work across multiple customer environments at the same time, adjusting quickly to different systems, priorities, and business needs.• Create and update technical documentation, support procedures, and knowledge resources to improve consistency and team efficiency.• Contribute to infrastructure initiatives such as upgrades, migrations, and onboarding activities for new client environments.• Communicate status, findings, and next steps clearly to end users and internal teams to ensure timely and thorough support.
2026-05-26T13:44:06Z

Network Manager

Jacksonville, FL
onsite
Permanent / Full Time
74000.00 - 118000.00 USD / Yearly
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions. Responsibilities: • Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved. • Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities. • Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed. • Partner with program leadership to establish project timelines, cost targets, and measurable execution plans. • Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department. • Support enhancements to product data workflows, configuration control practices, and formal change review activities. • Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals. • Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required. • Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety. • Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
2026-05-27T18:38:46Z

Infrastructure Project Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for an Infrastructure Project Engineer to serve as the primary technical leader for a healthcare-focused client environment in Jacksonville, Florida. This contract-to-permanent opportunity combines hands-on engineering, project ownership, and client-facing partnership, with a strong emphasis on reliability, security, and well-documented operations. The person in this role will guide infrastructure improvements, resolve complex technical issues, and help maintain a stable Microsoft-based ecosystem that supports critical business and compliance needs. Responsibilities: • Direct infrastructure initiatives from planning through completion, including platform upgrades, server replacements, cloud-related efforts, and other environment improvements while keeping schedules and records up to date. • Build, configure, monitor, and retire physical and virtual server systems across Windows Server, VMware, and Hyper-V environments. • Administer and enhance Microsoft technologies such as Microsoft 365, Entra ID, Intune, Azure, Exchange, and Active Directory to support secure and efficient operations. • Serve as the senior escalation resource for difficult technical problems involving servers, networking, cloud services, and endpoint connectivity. • Strengthen system security by managing endpoint protection and application control tools, including ThreatLocker or comparable zero-trust solutions. • Perform hands-on network support work involving switches, routing, firewalls, VLANs, DHCP, DNS, and circuit-related troubleshooting. • Produce and maintain clear technical documentation in knowledge management platforms and share expertise with other engineers through active collaboration. • Meet service expectations by tracking work accurately in ticketing and project systems, documenting activity in real time, and supporting defined SLA commitments.
2026-06-08T17:54:14Z

Sr. Desktop Engineer

Jacksonville, FL
onsite
Temporary to Hire
- USD / Hourly
We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise. Responsibilities:• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.• Manage and configure Microsoft Intune for device provisioning and policy enforcement.• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.• Ensure proper management of file systems, permissions, and client security measures.• Oversee mobile device management processes, including provisioning and policy management.• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.• Perform software asset license management and metering to ensure compliance and cost control.
2026-05-21T17:48:45Z

Accounting Manager/Supervisor

Jacksonville, FL
onsite
Permanent / Full Time
115000.00 - 135000.00 USD / Yearly
Our client, a public company, is seeking a hands-on Senior Accountant or Accounting Manager to support key corporate accounting and financial reporting functions. This role will be actively involved in the close process, financial statement preparation, general ledger activity, reconciliations, and assistance with SEC filings. The position will also provide oversight to members of the accounting team. The ideal candidate will have strong public company accounting experience, be comfortable working in a deadline-driven environment, and be willing to work heavy hours during close. This is a fully in-office role. CPA in process or active license is required. Great Plains or Dynamics experience is preferred.Key Responsibilities:<ul><li>Manage and participate in the month-end, quarter-end, and year-end close processes.</li><li>Prepare and review financial statements and supporting schedules.</li><li>Post and review general ledger entries and maintain accurate account activity.</li><li>Perform and review account reconciliations to ensure accuracy and completeness.</li><li>Assist with the preparation and support of SEC filings, including quarterly and annual reporting requirements.</li><li>Provide oversight, guidance, and support to members of the accounting team.</li><li>Ensure compliance with GAAP, internal controls, and company accounting policies.</li><li>Work closely with internal departments and external auditors to support reporting and audit needs.</li><li>Help improve accounting processes, reporting efficiency, and documentation.</li><li>Utilize Great Plains or Dynamics to support accounting operations and reporting.</li></ul>Please send your resume to Molly Waldman. You can message me on LinkedIn (Molly Helfer Waldman) to send me your resume directly. My email is also located on LinkedIn
2026-06-03T18:33:43Z

Receptionist

Jacksonville, FL
remote
Temporary / Contract
19.35 - 19.35 USD / Hourly
We are looking for an experienced and dependable Receptionist to support daily front desk operations in Jacksonville, FL. This Long-term Contract position is ideal for someone who thrives in an in-person office setting, enjoys creating a welcoming environment, and can keep administrative activities organized and on track. The person in this role will serve as a key point of contact for visitors, employees, and vendors while helping maintain meeting spaces, shared office areas, and day-to-day office flow. Responsibilities:• Welcome guests, answer incoming calls, and direct inquiries to the appropriate team members with courtesy and efficiency.• Coordinate the setup and readiness of conference rooms, break rooms, and shared office spaces to ensure they remain clean, stocked, and prepared for daily use.• Provide administrative support for office operations, including preparing documents, handling correspondence, and assisting with routine clerical tasks.• Manage calendars, schedule meetings, and help organize appointments while adjusting to changing priorities throughout the day.• Track follow-up items and support multi-step office processes to help keep assignments moving forward without delays.• Assist with meeting logistics by preparing agendas, taking clear notes, and distributing action items when needed.• Support office services such as mail, deliveries, and vendor coordination, including shipping activities as required.• Partner closely with operations leadership and local office leadership to help maintain an organized, responsive, and efficient workplace environment.
2026-06-18T15:08:46Z