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1 result for Customer Service in Jacksonville, FL

Jacksonville Beach, FL
onsite
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for a bilingual Customer Service Representative to support customers in Jacksonville, Florida through a Contract assignment. This position focuses on delivering helpful service in both English and Spanish while handling a high volume of customer interactions with professionalism and accuracy. The ideal candidate is comfortable managing phone-based support, entering order details correctly, and providing a positive experience across inbound and outbound communication. Responsibilities: • Respond to customer inquiries in English and Spanish through incoming calls while providing clear, courteous, and timely assistance. • Place outbound calls as needed to follow up on requests, confirm information, and support service completion. • Enter customer orders and updates into internal systems with a strong focus on accuracy and completeness. • Resolve routine service issues by identifying customer needs, explaining available solutions, and documenting outcomes appropriately. • Maintain detailed records of conversations, order activity, and next steps to support continuity of service. • Manage multiple customer interactions efficiently while meeting quality expectations and response timelines. • Escalate more complex concerns to the appropriate team when additional support or specialized handling is required.
2026-08-13T00:00:00Z