<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We’re looking for a Help Desk Analyst to serve as the first point of contact for internal technical support. You’ll handle incoming tickets, resolve common issues, and provide excellent customer service across the organization.</p><p><strong>What You’ll Do:</strong></p><ul><li>Respond to tickets, calls, and chat-based support requests</li><li>Resolve password resets, account issues, and software troubleshooting</li><li>Support PCs, laptops, mobile devices, and office equipment</li><li>Guide users through basic troubleshooting steps</li><li>Document solutions and maintain knowledge-base articles</li><li>Escalate issues that require specialized support</li></ul><p><br></p>
<p>We are looking for a skilled IT Support Analyst to join our dynamic team in Brunswick, Georgia. In this role, you will play a key part in providing technical assistance, managing infrastructure, and ensuring smooth operations across hardware, software, and network systems. This is a contract to permanent position, offering an excellent opportunity to grow within a collaborative and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve hardware, software, and network-related issues to maintain seamless operations.</p><p>• Install, configure, and repair enterprise infrastructure, including servers, storage systems, and virtual environments.</p><p>• Plan and implement upgrades for hardware and software platforms, coordinating with vendors and stakeholders.</p><p>• Enhance and maintain monitoring, automation, and configuration solutions to improve system efficiency.</p><p>• Create and update detailed documentation for infrastructure services and processes.</p><p>• Ensure backup systems are functional and respond effectively to incidents.</p><p>• Provide timely and attentive support for end-user requests and technical issues.</p><p>• Collaborate with the IT team to uphold cybersecurity standards and compliance.</p><p>• Deliver clear communication and outstanding customer service to diverse users.</p><p>• Participate in on-call rotations during evenings, weekends, and holidays to address urgent technical needs.</p>
<p>The Senior Azure Virtual Desktop (AVD) Engineer is a key technical expert within IT Operations, responsible for designing, deploying, and supporting Azure Virtual Desktop and associated cloud infrastructure services. This senior role calls for deep technical skills, strong operational processes, and a focus on effective customer engagement to support a wide range of users including clinicians, analysts, executives, and technical staff.</p><p>Working as part of the IT operations team, the Senior AVD Engineer collaborates with application owners, physicians, business leaders, and executives to ensure the delivery of reliable, scalable, and secure virtual desktop and remote application solutions across the organization.</p><p>Based on general knowledge.</p>
<p>We’re hiring an IT Support Specialist to deliver hands-on technical support for employees and assist with day‑to‑day IT operations. This role is perfect for someone who enjoys solving problems, supporting users, and working across hardware, software, and SaaS tools.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1–2 support for devices, apps, and access issues</li><li>Set up laptops, accounts, and equipment for new hires</li><li>Troubleshoot Windows/Mac issues, connectivity, printers, and peripherals</li><li>Support O365 or Google Workspace</li><li>Help with ticket triage, documentation, and asset tracking</li><li>Assist with basic networking, VPN, and mobile device management</li><li>Escalate advanced issues to senior IT staff</li></ul><p><br></p>
We are looking for a skilled LV Technician to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a key role in installing and maintaining low-voltage systems, including energy management and control devices. This role requires a hands-on, detail-oriented individual who can execute detailed installations while ensuring high-quality results.<br><br>Responsibilities:<br>• Interpret and follow project documents, including blueprints, schematics, and operation sequences, to ensure proper installation.<br>• Assist field foremen with tasks and learn from their expertise to enhance your skills.<br>• Execute conduit and wire installations as per project requirements, ensuring accuracy and quality.<br>• Label and pull wires throughout the installation process, adhering to standards.<br>• Mount control panels, junction boxes, and other electrical devices using appropriate tools.<br>• Install conduit systems and manage cable infrastructure with precision.<br>• Bend and run conduit as required to meet project specifications.<br>• Wire panels and devices based on project drawings and guidelines.<br>• Troubleshoot and resolve communication issues within systems, using tools like multimeters.<br>• Provide leadership and build trust with team members and customers to ensure smooth project execution.
We are looking for an experienced Collections Specialist to join our team in Orange Park, Florida. This long-term contract position offers an opportunity to manage and oversee collections processes in both commercial and consumer settings. The ideal candidate will bring a wealth of expertise in credit and billing collections, as well as proficiency in business-to-business integration.<br><br>Responsibilities:<br>• Oversee accounts receivable collections for commercial and consumer accounts, ensuring timely payments and resolving discrepancies.<br>• Implement and refine collection processes to maintain compliance with company standards and industry regulations.<br>• Monitor billing and payment activities to identify overdue accounts and initiate appropriate follow-up actions.<br>• Collaborate with clients and internal teams to address payment concerns and negotiate solutions.<br>• Utilize B2B integration tools to streamline communication and transactions between business partners.<br>• Analyze credit data to assess risk and make informed decisions on collections strategies.<br>• Manage and track collection activities using HCM SaaS Oracle Fusion systems.<br>• Provide regular reports on collection performance and outstanding receivables to management.<br>• Train and guide entry level staff on effective collection practices and tools.<br>• Maintain confidentiality and professionalism while handling sensitive financial information.
