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1 result for Customer Service in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 19 - 24 USD / Hourly
- <p>We are looking for a customer-focused, detail-oriented individual to support members and clients in a fast-paced credit union environment in Jacksonville Florida. This long-term contract opportunity is ideal for someone with strong call center experience who can confidently handle banking-related inquiries, provide accurate service, and build positive relationships through every interaction. The role centers on delivering responsive support across personal, retail, business, online, and transaction banking services while maintaining a high standard of service.</p><p><br></p><p>Responsibilities:</p><p>• Manage a high volume of inbound and outbound calls, responding to member and customer questions with accuracy and care.</p><p>• Assist clients with banking service requests related to personal, retail, business, correspondent, online, and transaction banking products.</p><p>• Enter and update order and service information in internal systems while maintaining complete and accurate records.</p><p>• Resolve routine account and service concerns efficiently, escalating more complex issues when appropriate.</p><p>• Strengthen customer relationships by delivering attentive support and clear communication during every interaction.</p><p>• Provide guidance on available banking options, digital tools, and service features to help customers complete their requests.</p><p>• Document call activity, customer needs, and follow-up actions in accordance with organizational procedures.</p><p>• Collaborate with internal teams to ensure timely handling of service requests and a smooth customer experience.</p>
- 2026-09-10T00:00:00Z