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10 results for Customer Service in Jacksonville, FL

Manager of Tech Support

Jacksonville, FL
onsite
Permanent
- USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T13:54:06Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary
- USD / Hourly
We are hiring an IT Support/Desktop Engineer to provide end‑user support in a fast‑paced corporate environment.Key Responsibilities:<ul><li>Provide Tier 1–2 technical support</li><li>Support Windows 10/11 and Microsoft 365</li><li>Troubleshoot hardware, software, and peripherals</li><li>Deploy laptops using imaging tools (Intune, SCCM)</li><li>Manage tickets and user requests</li></ul>
2026-04-07T12:04:06Z

IT Support Engineer

Jacksonville, FL
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-04-07T19:18:44Z

Accounting Clerk

Jacksonville, FL
onsite
Contract / Temporary to Hire
19.95 - 23.10 USD / Hourly
Position Overview: The Accounting Clerk will provide general accounting and clerical support within a dynamic accounting department. This individual will process and post various accounting and payroll transactions, maintain accurate files, and verify accounting data in line with established procedures. The Accounting Clerk will also resolve discrepancies, support key reconciliations, and provide assistance to both internal departments and external stakeholders. Key Responsibilities: Record and update accounting ledgers and documentation for business transactions such as disbursements, expense vouchers, receipts, and accounts payable. Enter financial and payroll data into accounting systems, including Acumatica. Verify the accuracy of invoices and payroll documents, and investigate questionable accounts or transactions. Sort, file, and retain accounting documentation (invoices, checks, etc.). Research financial questions and generate standard reports using accounting software. Perform reconciliations with internal teams, management, and external vendors or customers. Recommend corrective actions to resolve discrepancies in financial transactions. Prepare and process monthly account statements, assisting customers and program participants with inquiries. Assist in reconciling general ledger accounts as needed. Support preparation of bank deposits and maintain funds located in a safe. Perform light collection efforts for B2B sales or participant accounts as required. Provide general clerical and accounting assistance as required. Qualifications: High school diploma or GED required; at least one (1) year experience in bookkeeping or equivalent college coursework. Proficiency in Microsoft Word, Excel, and Outlook. Experience with accounting software (Acumatica preferred). Accurate 10-key data entry by touch. Valid Driver’s License required. Able to read and interpret accounting documents, write correspondence, and communicate clearly with clients and staff. Solid math skills (percentages, decimals, fractions, general algebra). Strong organizational skills and attention to detail. Ability to work both independently and collaboratively. Additional Skills: Strong problem-solving and investigative abilities. Customer service-focused; able to address inquiries with professionalism. Experience handling confidential information responsibly.
2026-04-17T19:03:56Z

HubSpot Administrator

Jacksonville, FL
remote
Contract / Temporary to Hire
- USD / Hourly
We’re seeking an experienced HubSpot Administrator to lead the oversight, optimization, and ongoing enhancement of our HubSpot platform and marketing automation ecosystem. This role requires deep knowledge of HubSpot’s capabilities—workflows, data management, reporting, and integrations—to drive efficiency across our marketing and sales operations. As a contract-to-permanent position based in Jacksonville, FL, you’ll collaborate cross‑functionally and play a key role in delivering measurable impact. Responsibilities<ul><li>Manage and maintain the HubSpot platform to ensure data accuracy, integrity, and seamless performance.</li><li>Build, refine, and deploy workflows, automations, and integrations that align with business needs.</li><li>Support marketing, sales, and customer success teams in leveraging HubSpot effectively and following best practices.</li><li>Troubleshoot system issues, identify root causes, and implement long-term solutions.</li><li>Develop, track, and analyze key performance reports to support data-driven decision-making.</li><li>Oversee user roles, permissions, and platform security settings.</li><li>Partner with IT teams and third‑party vendors to integrate HubSpot with additional systems and tools.</li><li>Stay current on HubSpot updates, emerging features, and broader marketing automation trends.</li></ul>
2026-04-13T15:18:43Z

Accounts Receivable Clerk

St. Augustine, FL
onsite
Temporary
19.00 - 22.00 USD / Hourly
We are looking for an experienced Accounts Receivable Clerk to join a leading manufacturing company in St. Augustine, Florida. This is a 2-month contract position with the potential for permanent employment based on performance. The ideal candidate will play a key role in managing the organization's accounts receivable processes, ensuring accuracy, and maintaining strong client relationships. Responsibilities: • Reconcile overdue invoices and investigate discrepancies to ensure timely resolution of billing issues. • Maintain comprehensive and up-to-date records of customer communications and payment statuses. • Collaborate with internal departments to address payment concerns and facilitate prompt issue resolution. • Generate and distribute aging reports to management for review and decision-making. • Support additional accounts receivable tasks, including cash applications and billing processes. • Assist with administrative duties related to accounts receivable as needed.
2026-04-15T18:04:02Z

Sr. Desktop Engineer

Jacksonville, FL
onsite
Contract / Temporary to Hire
- USD / Hourly
We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise. Responsibilities:• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.• Manage and configure Microsoft Intune for device provisioning and policy enforcement.• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.• Ensure proper management of file systems, permissions, and client security measures.• Oversee mobile device management processes, including provisioning and policy management.• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.• Perform software asset license management and metering to ensure compliance and cost control.
2026-04-07T17:18:43Z

Accounting Clerk

Jacksonville, FL
onsite
Temporary
19.95 - 23.10 USD / Hourly
We are looking for a skilled Accounting Clerk to join our team on a contract basis in Jacksonville, Florida. This position is focused on supporting a short-term reconciliation project, where you will play a key role in resolving discrepancies in accounts payable (AP) and accounts receivable (AR) records. If you have experience with Sage Intacct and a solid understanding of accounting principles, we encourage you to apply. Responsibilities: • Reconcile customer accounts receivable (AR) balances in Sage Intacct to ensure accuracy and alignment with company records. • Investigate and resolve discrepancies in accounts payable (AP) records by comparing vendor statements to internal data. • Maintain precise and organized documentation of all reconciliations and adjustments. • Collaborate with internal teams to address outstanding issues and facilitate accurate financial reporting. • Ensure compliance with company policies and accounting standards during all reconciliation activities. • Conduct research on transactional data to identify errors and implement corrections. • Provide timely updates to stakeholders on reconciliation progress and outstanding items. • Utilize Sage Intacct software to perform detailed accounting tasks related to the project. • Support invoice processing and data entry as needed. • Communicate effectively with vendors and internal departments to resolve any financial discrepancies.
2026-04-17T20:08:41Z

Project Manager/Sr. Consultant

Jacksonville, FL
onsite
Permanent
120000.00 - 130000.00 USD / Yearly
We are looking for an experienced Project Manager/Sr. Consultant to join our team in Jacksonville, Florida. This dynamic role involves overseeing complex construction projects, ensuring they are completed within designated timelines and budgets, and maintaining high-quality standards. The ideal candidate will possess strong leadership skills and the ability to manage diverse teams and stakeholders effectively. Responsibilities: • Direct and oversee project activities to ensure goals are met within established timeframes and budgets. • Monitor and manage project schedules and costs, ensuring financial performance aligns with objectives. • Implement project plans with a strong focus on safety and quality standards. • Lead communication and collaboration efforts with subcontractors, vendors, and trade partners to ensure seamless project delivery. • Provide leadership and guidance to project teams, fostering productivity and effective teamwork. • Analyze and mitigate risks to maintain project momentum and prevent delays. • Support proposal efforts and contribute to securing new projects for the organization. • Collaborate with project superintendents to deliver high-quality workmanship. • Address customer needs and maintain strong relationships with stakeholders. • Utilize project management software to effectively plan, execute, and track project progress.
2026-04-09T13:48:44Z

Receptionist

Jacksonville, FL
onsite
Temporary
20.00 - 20.00 USD / Hourly
Position Overview:We are seeking a professional, detail-oriented Receptionist to join our Jacksonville office. This in-person, temporary role will provide front desk and administrative support to the operations team, ensuring smooth day-to-day office functions. The ideal candidate will be highly organized, technologically proficient, and able to anticipate and respond to office needs proactively.Key Responsibilities:<ul><li>Greet and assist visitors, manage phone lines, and provide general front desk support.</li><li>Oversee office operations including break rooms, conference rooms, and office space.</li><li>Coordinate office supplies, restocking, and local communications.</li><li>Support event planning, meeting setups, and multi-step administrative workflows.</li><li>Handle mail, FedEx, and office access for employees.</li><li>Maintain professional communication with internal teams and visitors.</li><li>Assist with calendar management, note-taking, and agenda preparation when needed.</li></ul>
2026-04-06T17:28:54Z