<p>Provide hands-on IT support across multiple client environments, resolving technical issues quickly while delivering a tailored customer experience. This role is ideal for someone who thrives in fast-paced MSP settings and enjoys troubleshooting complex desktop, network, and Microsoft 365 issues across diverse environments.</p>
<p>We are looking for a skilled Help Desk Analyst II to join our team in Tallahassee, Florida. This Contract-to-Permanent position offers an exciting opportunity to provide advanced technical support and troubleshooting within client environments. The ideal candidate will have a strong background in Microsoft systems, networking, and virtualization platforms, along with excellent customer service skills to ensure smooth operations.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced troubleshooting and support for Windows 10/11, Microsoft Office 365, EntraID, and Active Directory, including managing accounts, permissions, and group policies.</p><p>• Diagnose and resolve network issues related to routing, switching, VLAN configurations, and overall connectivity.</p><p>• Administer and support virtualized environments using VMware and Hyper-V.</p><p>• Manage backup and recovery solutions, with a focus on Veeam.</p><p>• Act as an escalation point for Tier 1 technicians, offering guidance and resolving complex technical issues.</p><p>• Handle service tickets in a system like ConnectWise, ensuring proper documentation and timely resolution.</p><p>• Support multiple client environments, adapting to diverse business processes and infrastructure setups.</p><p>• Create and maintain technical documentation, including troubleshooting guides and procedural workflows.</p><p>• Collaborate in project work such as system upgrades, migrations, and client onboarding.</p><p>• Communicate effectively with end users, providing clear updates and technical guidance.</p>
<p>SUMMARY/OBJECTIVE</p><p>This position is an entry-level position responsible for performing basic data analysis, assisting in troubleshooting system issues, and supporting the implementation of technical solutions. The role focuses on learning and applying best practices in IT systems, data management, and performance monitoring. As a key contributor to the IT team, the analyst helps maintain system functionality and works on foundational tasks to support larger IT projects.</p><p><br></p><p>ESSENTIAL FUNCTIONS</p><p>• Assist in the collection, organization, and analysis of data to support system performance monitoring and IT solution improvements.</p><p>• Perform basic troubleshooting and resolve hardware, software, and network-related issues, escalating complex problems when necessary.</p><p>• Support the implementation of IT solutions by gathering and organizing technical data and assisting with configuration tasks.</p><p>• Provide remote support for basic network services, including connectivity, VPN, and firewall troubleshooting under supervision.</p><p>• Assist in the development and maintenance of user documentation, internal procedures, and training materials.</p><p>• Participate in team meetings and audits, providing input on system performance and data validation processes.</p><p>• Document and manage tasks, service tickets, and project updates through ConnectWise or a similar platform.</p><p>• Communicate with users as needed to provide updates on support requests or incidents, ensuring a positive user experience.</p><p>• Stay informed on emerging technologies and best practices by reviewing IT publications and completing relevant training.</p>
We are looking for a proactive and detail-oriented Help Desk Tier 1 specialist to provide exceptional technical support to our users in Jacksonville, Florida. This role involves addressing a variety of IT issues, ensuring smooth operations across hardware, software, and connectivity systems. As a contract-to-permanent position, it offers an excellent opportunity for growth within a dynamic and fast-paced IT environment.<br><br>Responsibilities:<br>• Deliver effective desktop support for users by troubleshooting issues related to Windows 10/11, printers, and applications.<br>• Identify and resolve hardware, software, and network connectivity problems promptly.<br>• Administer and support Microsoft 365 services, including Exchange, Teams, SharePoint, and Entra ID.<br>• Handle user onboarding and offboarding processes, including password resets and permissions management.<br>• Escalate more complex technical issues to senior technicians or engineers as required.<br>• Maintain accurate and thorough documentation of support tickets and system updates.<br>• Communicate effectively with clients and team members to ensure clear status updates and resolutions.<br>• Apply critical thinking and creative problem-solving to address unique or unfamiliar IT challenges.<br>• Utilize remote tools and ticketing systems to manage and resolve technical issues efficiently.
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Engineer</strong> to provide hands-on technical support for end users across the organization. This role is responsible for troubleshooting hardware, software, network, and peripheral issues, while delivering a high level of customer service and professionalism.</p><p>The Desktop Support Engineer will work closely with IT leadership, systems teams, and business users, ensuring users are equipped with the right tools to be productive and secure. If you thrive in a fast-paced environment, enjoy solving problems, and like interacting with people — this role is for you.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide <strong>Level 1–2 support</strong> for desktops, laptops, mobile devices, printers, and network connectivity issues.</li><li>Configure, deploy, and maintain Windows/Mac workstations and related hardware.</li><li>Install and support software, applications, and system updates.</li><li>Troubleshoot issues with <strong>Microsoft 365, VPN access, and Active Directory</strong>.</li><li>Assist users with password resets, account provisioning, and permissions management.</li><li>Maintain IT asset inventory and documentation.</li><li>Escalate complex technical issues to senior IT staff or vendors when appropriate.</li><li>Ensure timely response to support tickets with a customer-first approach.</li></ul><p><br></p>
<p>We are looking for a skilled IT Support Analyst to join our team in Brunswick, Georgia. In this position, you will play a pivotal role in ensuring seamless technical operations, providing support for various systems including Windows OS, macOS, Microsoft 365, and Active Directory. If you thrive in a fast-paced environment and enjoy solving technical challenges while delivering exceptional customer service, this role is for you.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve technical issues related to Windows OS and macOS systems.</p><p>• Provide support and administration for Microsoft 365 tools such as Outlook, Teams, SharePoint, and OneDrive.</p><p>• Manage user accounts, permissions, and group policies using Active Directory.</p><p>• Install, configure, and maintain desktop hardware, software, and peripheral devices.</p><p>• Record and document support activities, solutions, and processes within the ticketing system.</p><p>• Escalate complex technical issues to senior IT team members when necessary.</p><p>• Offer guidance and training to users on best practices and self-service tools.</p><p>• Ensure customer satisfaction through prompt and effective technical support.</p><p>• Collaborate with cross-functional teams to improve IT operations and service delivery.</p>
<p>We are seeking a skilled <strong>Desktop Support Engineer</strong> to join our IT team and provide exceptional technical support within a Windows-based environment. The ideal candidate will have a strong understanding of Windows operating systems, hardware troubleshooting, and user support in a corporate setting. You will play a key role in ensuring smooth day-to-day technology operations for our employees, maintaining system reliability, and assisting with IT projects and upgrades.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on technical support for Windows desktops, laptops, and peripherals.</li><li>Install, configure, and troubleshoot Windows OS, Microsoft Office, and other enterprise applications.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Manage Active Directory accounts, group policies, and user permissions.</li><li>Support remote users and VPN access issues.</li><li>Maintain asset inventory and ensure devices are properly secured and up to date.</li><li>Collaborate with the IT infrastructure team to deploy updates, patches, and system improvements.</li><li>Document procedures, incidents, and resolutions accurately in the ticketing system.</li><li>Assist with onboarding/offboarding of employees, including hardware setup and access provisioning.</li></ul><p><br></p>
<p>We are looking for an experienced Project Manager to oversee and enhance digital product strategies while ensuring optimal member experience. This role requires a proactive leader capable of driving innovation and collaborating with internal teams to deliver impactful solutions. The position is based in Jacksonville, Florida, and offers the opportunity to contribute to the growth and success of digital services.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement strategies to monitor and evaluate the performance of digital products using data analysis and reporting tools.</p><p>• Collaborate with credit union management and marketing teams to increase member engagement with digital services by creating educational resources.</p><p>• Supervise and mentor the Digital Support Specialist, providing leadership, training, and detailed guidance.</p><p>• Stay informed about evolving digital and e-service trends to identify innovative delivery channels that enhance member adoption and retention.</p><p>• Coordinate the planning and execution of new system and technology initiatives to ensure seamless integration.</p><p>• Oversee digital channels to maintain service reliability and improve user experience.</p><p>• Work with cross-functional teams to ensure new digital features align with organizational goals and member expectations.</p><p>• Conduct research to identify opportunities for product and process enhancements, and define project scopes.</p><p>• Assist in preparing the annual department budget and managing capital expenditures.</p><p>• Ensure compliance with organizational policies, including adherence to the Bank Secrecy Act and Customer Identification Program.</p>
<p>We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. </p><p><br></p><p>Responsibilities</p><p>• Gather and analyze information from multiple sources to aid decision-making processes</p><p>• Utilize standard IS methodologies in designing solutions for business needs within a defined scope</p><p>• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces</p><p>• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools</p><p>• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture</p><p>• Collaborate closely with management or senior analysts to ensure alignment with departmental practices</p><p>• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications</p><p>• Perform report development for end users</p><p>• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.</p>
<p>Support and maintain IT infrastructure for multiple clients, ensuring uptime, security, and performance. Ideal for someone with MSP experience and hands-on knowledge of SonicWall and Ubiquiti devices.</p><p><br></p>
We are looking for an experienced Paralegal to assist with probate cases at our office in Jacksonville Beach, Florida. This is a Contract position, ideal for a detail-oriented individual with a flexible schedule who can provide critical support in managing legal documentation, court filings, and client communications. The role requires a detail-oriented individual with a strong background in probate law to collaborate with attorneys and other professionals effectively.<br><br>Responsibilities:<br>• Prepare and file petitions to initiate probate cases and ensure all legal documentation is accurate and complete.<br>• Assist in appointing executors and managing communications with clients, beneficiaries, court staff, and other involved parties.<br>• Maintain and organize case files, track important deadlines, and ensure timely follow-ups.<br>• Coordinate with financial advisors and other professionals to gather necessary information for probate cases.<br>• Draft legal documents, correspondence, and other materials as required by the attorney.<br>• Monitor bank account details and assist in the administration of estate funds.<br>• Provide support in probate litigation and estate administration processes.<br>• Ensure compliance with all relevant laws and regulations related to probate and estate administration.<br>• Act as a liaison between the attorney and other stakeholders to facilitate smooth case progression.
<p>We’re looking for a <strong>Help Desk Analyst</strong> to join our IT support team! In this role, you’ll be the first point of contact for technical support requests, working hands-on with end users to troubleshoot issues, resolve problems, and keep daily operations running smoothly.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide Tier 1–2 support for hardware, software, network, and account-related issues</li><li>Respond to help desk tickets via phone, email, chat, or in person</li><li>Install, configure, and maintain desktops, laptops, peripherals, and mobile devices</li><li>Assist with user onboarding/offboarding, including account setup and access management</li><li>Troubleshoot Wi-Fi, VPN, printer, and application issues</li><li>Document troubleshooting steps and maintain knowledgebase articles</li><li>Escalate more complex issues to senior support or systems team when needed</li></ul><p><br></p>
<p>We are looking for an experienced Devops Engineer to design, implement, and optimize cloud-based solutions in a dynamic production environment. This role will play a pivotal part in enhancing infrastructure efficiency, automating processes, and supporting the deployment of containerized applications. Join our team to contribute your expertise in cloud technologies and drive innovative solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design and maintain robust cloud infrastructure to support production environments.</p><p>• Develop and implement best practices for deploying cloud-based solutions.</p><p>• Provide expert consultation on cloud technologies to teams across the organization.</p><p>• Automate software integration and deployment processes on cloud platforms.</p><p>• Collaborate with operations teams to streamline and automate routine tasks.</p><p>• Assist in containerizing existing applications and ensuring seamless deployment.</p><p>• Troubleshoot and resolve client issues related to hosted infrastructure.</p><p>• Configure and manage network equipment such as firewalls and load balancers.</p><p>• Support the implementation of multi-site architectures to ensure resilience.</p>
<p>The Staff Accountant will play a key role in supporting daily accounting operations, month-end close, and financial reporting. Ideal candidates will have prior experience in the construction industry and a working knowledge of cost accounting principles.</p><p><br></p><p>Key Responsibilities</p><ul><li>Perform general cost accounting and related duties for the organization</li><li>Collaborate with the Accounting Manager to prepare monthly balance sheets, income statements, inventory statements, and other reports</li><li>Maintain general ledger reconciliations and journal entries</li><li>Assist with coding accounts payable invoices, setting up new vendors, reconciling accounts, and processing payments</li><li>Apply customer payments and maintain accounts receivable reports</li><li>Manage company credit card program and reconcile transactions</li><li>Maintain fixed asset lists and fleet allocation documentation</li><li>Reconcile bank accounts monthly and verify deposits</li><li>Support annual audit preparation and external auditor requests</li><li>Prepare and file sales tax forms with state agencies</li><li>Maintain compliance with GAAP and company accounting procedures</li><li>Perform other related duties as assigned</li></ul><p><br></p>
<p><strong>Get ready to ignite your passion for coding!</strong> We're on the hunt for a phenomenal Software Engineer to join our dynamic IT Software team right here in sunny Jacksonville, FL! If you're bursting with creativity and love building cutting-edge software, this is your chance to shine!</p><p><br></p><p><strong>Imagine this:</strong> You'll be a key player in crafting, testing, and fine-tuning secure and scalable applications that truly make a difference. You'll team up with brilliant product owners, enthusiastic stakeholders, and fellow developers to deliver jaw-dropping, full-stack solutions that thrill our customers and propel our business forward!</p><p><br></p><p><strong>Here's where the magic happens:</strong></p><ul><li><strong>Dream Big, Build Bigger!</strong> Collaborate with our rockstar product owners and stakeholders to design software solutions that are not just functional, but revolutionary!</li><li><strong>Code with Confidence!</strong> Dive into industry best practices and coding standards to develop, test, and maintain software applications that are as robust as they are elegant.</li><li><strong>Level Up Together!</strong> Engage in lively code reviews, sharing your expertise and soaking up the wisdom of your colleagues.</li><li><strong>API Alchemist!</strong> Develop and manage powerful internal and external APIs/RESTful services, both on-site and in the cloud, connecting our systems like never before.</li><li><strong>Data Dynamo!</strong> Harness the power of databases like SQL Server, MongoDB, and PostgreSQL to store and retrieve data with lightning speed and precision.</li><li><strong>Testing Titan!</strong> Create and execute unit and integration tests to guarantee flawless software performance, every time.</li><li><strong>User Whisperer!</strong> Gather and analyze user feedback to continuously enhance software performance and create an amazing user experience.</li><li><strong>Documentation Dynamo!</strong> Keep our technical documentation crystal clear and up-to-date, including user manuals and system architecture diagrams.</li><li><strong>Tech Trailblazer!</strong> Stay ahead of the curve by exploring and embracing emerging trends and technologies in the ever-evolving world of software development.</li></ul><p><strong>If you're ready to unleash your coding superpowers in a vibrant, collaborative, and onsite environment in Jacksonville, FL, we want YOU! Let's build the future together!</strong></p>
<p>We are seeking a detail-oriented and experienced <strong>Security Analyst</strong> with a strong background in <strong>Cybersecurity Maturity Model Certification (CMMC) Level 2 compliance</strong>. The ideal candidate will play a critical role in ensuring our organization meets and maintains CMMC Level 2 requirements, supporting both internal security initiatives and external client obligations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Conduct assessments and gap analyses against <strong>CMMC Level 2</strong> requirements.</li><li>Develop and maintain <strong>System Security Plans (SSPs)</strong>, <strong>Plans of Action and Milestones (POA& Ms)</strong>, and other compliance documentation.</li><li>Collaborate with IT, legal, and operations teams to implement and monitor security controls aligned with <strong>NIST SP 800-171</strong>.</li><li>Support internal and external audits, including readiness assessments for CMMC certification.</li><li>Monitor and respond to security incidents, ensuring proper documentation and remediation.</li><li>Stay current with evolving CMMC regulations, DoD requirements, and cybersecurity best practices.</li><li>Provide training and awareness programs to ensure organizational understanding of CMMC compliance.</li><li>Assist in the development and enforcement of security policies and procedures.</li></ul><p><br></p><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Cybersecurity, Information Technology, or related field (or equivalent experience).</li><li>3+ years of experience in cybersecurity or compliance roles.</li><li>Proven experience with <strong>CMMC Level 2</strong> frameworks and <strong>NIST SP 800-171</strong>.</li><li>Familiarity with risk management frameworks (RMF), FISMA, and other federal compliance standards.</li><li>Strong analytical, problem-solving, and communication skills.</li><li>Security certifications such as <strong>Security+</strong>, <strong>CISSP</strong>, <strong>CISA</strong>, or <strong>CISM</strong> are a plus.</li></ul><p><br></p><p><strong>Preferred Skills:</strong></p><ul><li>Experience working with <strong>CMMC Registered Provider Organizations (RPOs)</strong> or <strong>Certified Third-Party Assessment Organizations (C3PAOs)</strong>.</li><li>Hands-on experience with <strong>GRC tools</strong> (e.g., eMASS, SecureControl, or similar).</li><li>Knowledge of cloud security and FedRAMP requirements.</li><li>Ability to work independently and manage multiple priorities in a fast-paced environment.</li></ul><p><br></p>
