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1 result for Customer Service in Jacksonville, FL
- Jacksonville, FL
- onsite
- Temporary / Contract
- 17.4135 - 20.163 USD / Hourly
- <p>We are looking for a Customer Service Representative to support customers in an on-site callcenter work environment. This Long-term Contract position is ideal for someone who brings a service-focused mindset, communicates clearly across channels, and stays organized while handling a steady flow of requests. The role centers on resolving customer inquiries, processing orders accurately, and delivering a detail-focused experience on every interaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and messages with empathy and a solutions-oriented approach.</p><p>• Enter and update customer orders with close attention to accuracy, completeness, and turnaround expectations.</p><p>• Assist customers with questions, concerns, and service-related issues while working to achieve timely resolution.</p><p>• Manage a mix of inbound and outbound communication to support account needs and follow up on open items.</p><p>• Prioritize multiple tasks effectively in a fast-paced setting while adjusting to changing business demands.</p><p>• Document customer interactions, actions taken, and relevant details in the appropriate systems.</p><p>• Use sound judgment to address routine service matters independently and escalate more complex concerns when needed.</p><p>• Collaborate with team members and other departments to ensure a consistent and positive customer experience.</p>
- 2026-07-16T00:00:00Z