11 Results for Customer Service Jobs in Jacksonville, FL

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Social Media Manager

Jacksonville, FL
onsite
Permanent / Full Time
100000.00 - 115000.00 USD / Yearly
We are looking for a Social Media Manager to lead the brand’s social presence in Jacksonville, Florida and create compelling content that strengthens audience engagement across key platforms. This role blends strategy, content development, analytics, and community management, making it ideal for someone who can turn insights into high-performing social programs. The successful candidate will partner across teams and with external agencies to expand reach, elevate creative quality, and deliver a responsive, customer-focused social experience. Responsibilities: • Build and oversee a multi-platform social media calendar that supports campaign goals, brand visibility, and ongoing audience engagement. • Create and refine platform-specific content, including written copy, short-form video concepts, and creative direction for in-house or agency-produced assets. • Drive fresh, platform-native ideas that improve content performance and capture attention quickly in crowded social feeds. • Track conversations, keywords, emerging trends, and engagement patterns to identify opportunities for content improvement and audience growth. • Establish performance metrics for social channels, prepare recurring reports, and present clear insights that guide future strategy decisions. • Work closely with marketing, sales, product, compliance, and outside partners to ensure social initiatives align with business objectives and brand standards. • Lead social response workflows and support social care team operations to deliver timely, high-quality interactions with customers and followers. • Maintain social media practices that meet applicable regulatory and policy requirements while protecting brand reputation. • Support on-site events when needed by helping activate social coverage and extend audience engagement beyond digital channels.
2026-10-21T12:58:47Z

Systems Engineer

Jacksonville, FL
onsite
Permanent / Full Time
80000.00 - 90000.00 USD / Yearly
We are looking for a Systems Engineer to support the reliability and performance of critical cloud-based business applications in Jacksonville, Florida. This role focuses on day-to-day platform operations, incident resolution, and service improvement across production environments. The ideal candidate is comfortable working across infrastructure, application support, and automation while partnering with cross-functional teams to maintain compliance and deliver a strong customer experience. Responsibilities: • Monitor cloud applications and platform components to identify service degradation, abnormal behavior, and data issues before they affect users. • Perform routine operational tasks such as system checks, maintenance activities, patching coordination, and software version updates to keep environments stable. • Investigate production incidents independently, restore service as quickly as possible, and contribute to major incident response efforts when escalations occur. • Document root causes, corrective actions, and follow-up recommendations after incidents to strengthen operational processes and reduce repeat issues. • Partner with security and compliance stakeholders to gather audit support materials, address findings, and help maintain required control standards. • Work with sales and customer support teams to troubleshoot client-facing technical problems through log review, environment analysis, and issue replication. • Create and maintain automation scripts in Shell or Python to simplify recurring support tasks and improve operational efficiency. • Support containerized and middleware-based environments by assisting with Kubernetes operations and resolving common issues involving web, database, cache, and messaging services. • Participate in an on-call rotation and respond to production emergencies in a timely manner to help maintain service availability.
2026-10-21T12:58:47Z

Administrative Assistant

Jacksonville, FL
onsite
Temporary / Contract
17.41 - 21.00 USD / Hourly
We are looking for a detail-oriented Administrative Assistant to join a fully on-site team working in our Jacksonville, Florida offices. This Long-term Contract position supports daily office operations, customer interactions, and sales coordination in a fast-paced industrial distribution setting. The ideal candidate brings strong administrative experience, a customer-first mindset, and the ability to stay organized while managing multiple priorities. Responsibilities:• Working on-site Monday -Friday in our Jacksonville, Florida offices• Process customer orders and prepare pricing quotes with a high degree of accuracy.• Respond to inbound calls and provide timely assistance to customers with routine questions and service needs.• Handle a range of office support tasks, including filing, document preparation, and record maintenance.• Assist the outside sales team by coordinating customer-related follow-up and administrative sales support activities.• Monitor office supply levels, replenish stock, and place orders to keep essential materials available.• Enter and update business information in internal systems while maintaining accurate data records.• Support front-office operations by greeting visitors and helping direct communications appropriately.
2026-10-22T04:44:07Z

Help Desk Analyst

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are seeking a customer-focused Help Desk Analyst to provide technical support to end users across desktop, mobile, and cloud-based technologies. The ideal candidate will have strong troubleshooting abilities and a passion for delivering exceptional customer service.Responsibilities<ul><li>Provide Tier I and Tier II support for hardware, software, and network-related issues.</li><li>Troubleshoot Windows operating systems, Microsoft 365 applications, and endpoint devices.</li><li>Create, manage, and close service tickets while meeting SLA requirements.</li><li>Support Active Directory user administration, password resets, and account management.</li><li>Assist users with VPN, printer, email, and connectivity issues.</li><li>Configure and deploy laptops, desktops, and mobile devices.</li><li>Escalate complex issues to infrastructure or engineering teams when necessary.</li><li>Maintain technical documentation and knowledge base articles.</li></ul>
2026-10-08T18:18:42Z

IT Support Engineer

Jacksonville, FL
remote
Temporary / Contract
- USD / Hourly
We are seeking an IT Support Engineer with strong Microsoft Azure experience to support enterprise users, cloud services, and core IT infrastructure. This role combines traditional systems support with cloud administration responsibilities.Responsibilities<ul><li>Provide Tier 2 and Tier 3 support for users, systems, and cloud environments</li><li>Manage Microsoft Azure resources and services</li><li>Support Microsoft 365, Entra ID (Azure AD), and Intune environments</li><li>Troubleshoot Windows servers, endpoints, networking, and cloud services</li><li>Administer user accounts, permissions, and identity management</li><li>Monitor system performance and availability</li><li>Assist with migrations, upgrades, and cloud initiatives</li><li>Document procedures and technical solutions</li></ul>
2026-10-16T10:43:44Z

Desktop Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
We are hiring a Desktop Support Engineer to support users, devices, and endpoint technologies in a Microsoft-focused environment. This role is ideal for someone with strong troubleshooting skills and experience managing devices through Microsoft Intune.Responsibilities<ul><li>Provide Tier 1 and Tier 2 support for end users</li><li>Deploy, configure, and maintain Windows laptops and desktops</li><li>Manage devices using Microsoft Intune</li><li>Support software installations, upgrades, and patching</li><li>Troubleshoot hardware, software, networking, and printing issues</li><li>Configure and support Microsoft 365 applications</li><li>Maintain accurate documentation and asset inventory</li><li>Assist with onboarding and offboarding processes</li><li>Support endpoint security initiatives</li></ul>
2026-10-16T10:43:44Z

Cash Applications Specialists

Jacksonville, FL
remote
Temporary / Contract
21.00 - 24.00 USD / Hourly
We are looking for a fully-onsite, detail-oriented Cash Applications Specialists to support accounts receivable operations for a Long-term Contract position based in Jacksonville, Florida. In this role, you will help ensure customer payments, credits, and billing activity are recorded accurately while supporting timely account reconciliation and issue resolution. This opportunity is well suited for someone who communicates effectively, stays organized in a fast-paced environment, and works well with both internal teams and external business partners. Responsibilities:• Ability to work in our Jacksonville, Florida offices 5 days a week • Apply customer and trading partner payments accurately and ensure transactions are reflected in accounts receivable records without delay.• Communicate with internal departments and external contacts to address account questions, payment issues, and supporting documentation needs.• Assist with month-end accounts receivable balancing activities by reviewing records and helping reconcile account details.• Prepare billings related to shared costs and maintain accurate logs of financial transactions and account activity.• Investigate invoice differences involving pricing or quantities and coordinate with the appropriate parties to reach timely resolution.• Review supplier statements when needed and compare them against internal records to confirm accuracy.• Track and update departmental performance metrics and provide documentation to support reporting needs.• Organize and retain accounts receivable files and related records in accordance with department requirements.• Contribute to team goals within the shared services environment and support additional assignments as business needs change.
2026-10-24T00:38:42Z

Accounting Manager/Supervisor

Jacksonville, FL
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for an experienced Project Accounting Manager/Supervisor to support core accounting operations in Jacksonville, Florida. This position plays a key role in maintaining accurate financial records, overseeing close activities, and helping ensure reporting is completed in a timely and compliant manner. The ideal candidate brings strong knowledge of general ledger management, reconciliations, and audit support, along with the ability to work effectively in a fast-paced engineering environment. Responsibilities:• Lead monthly closing activities by reviewing timelines, preparing key entries, and helping ensure accurate financial results are delivered on schedule.• Oversee general ledger activity to maintain the integrity of financial data and resolve discrepancies as they arise.• Prepare and review journal entries, supporting schedules, and related documentation to ensure completeness and accuracy.• Perform detailed account reconciliations and investigate variances to keep balances current and properly supported.• Coordinate documentation and responses for financial statement audits, partnering with internal stakeholders and external auditors as needed.• Monitor accounting processes and recommend practical improvements that strengthen controls and reporting efficiency.• Assist with the preparation of financial reports and provide analysis to support management decision-making.Our client is seeking a Project Accounting Manager with strong construction accounting experience to oversee project-based accounting processes in an in-office environment. This is a hands-on role for an accounting professional who can manage the full lifecycle of project billing across multiple active jobs while ensuring accurate WIP reporting, percentage of completion accounting, job costing, close activities, and revenue recognition under ASC 606. This position will not manage a team, but it will play a key role in managing process and driving accuracy and consistency across project accounting operations. A Bachelor’s degree in Accounting is required.Key Responsibilities:<ul><li>Manage project billing from start to finish across multiple ongoing construction projects.</li><li>Oversee and maintain accurate work-in-progress (WIP) reporting and support project financial analysis.</li><li>Apply and monitor percentage of completion (POC) accounting methodologies for project-based contracts.</li><li>Track and analyze job costs to ensure accurate project-level accounting and reporting.</li><li>Support and execute month-end close activities related to project accounting.</li><li>Handle revenue recognition for project contracts in accordance with ASC 606.</li><li>Partner with project managers, operations, and leadership to resolve billing, costing, and contract accounting issues.</li><li>Review contract terms and project financial activity to help ensure accurate invoicing and revenue treatment.</li><li>Help improve and maintain project accounting processes, controls, and reporting workflows.</li><li>Utilize ERP and accounting systems to support project accounting operations; Dynamics or Business Central experience is a plus.</li></ul> For immediate consideration regarding the role, please send your resume to Molly Helfer Waldman. You can also message me on LinkedIn at Molly Helfer Waldman to send me your resume directly. My email is also located on LinkedIn.
2026-10-02T22:13:48Z

Web Developer

Jacksonville, FL
onsite
Permanent / Full Time
90000.00 - 110000.00 USD / Yearly
We are looking for a Web Developer to take ownership of our Shopify environment and help deliver a dependable, high-performing online shopping experience in Jacksonville, Florida. This position centers on backend-focused Shopify development, platform connectivity, and scalable feature delivery while also supporting updates within established design standards. You will collaborate closely with marketing and IT teams to strengthen site functionality, improve performance, and serve as the go-to internal resource for the eCommerce platform. Responsibilities: • Lead day-to-day development and support for the Shopify storefront, ensuring stable functionality, strong performance, and a smooth customer journey. • Enhance and maintain custom applications and existing code to support business needs and long-term platform scalability. • Manage and refine the connection between Shopify and NetSuite through Celigo, addressing reliability and data accuracy across systems. • Investigate and resolve technical issues affecting orders, inventory synchronization, customer records, and other integrated processes. • Design and implement new site capabilities, backend logic, and functional improvements based on operational and customer experience goals. • Partner with marketing stakeholders to launch campaign pages, promotional updates, and tracking-related enhancements within the site. • Optimize site speed, technical efficiency, and conversion-related functionality to improve overall eCommerce performance. • Work across marketing and IT teams to deliver practical solutions and gradually transition platform knowledge from external consultants to internal ownership.
2026-10-02T13:28:45Z

Data Warehouse Engineer

Jacksonville, FL
onsite
Temporary / Contract
- USD / Hourly
Our client is seeking a Data Warehouse Engineer to support the design, development, and optimization of modern enterprise data platforms. This position will play a key role in building scalable data solutions for reporting, analytics, and business intelligence initiatives.Responsibilities<ul><li>Design and develop ETL/ELT pipelines</li><li>Build and maintain enterprise data warehouses and data marts</li><li>Optimize SQL queries and data models for performance</li><li>Work with business stakeholders to deliver reporting solutions</li><li>Support Power BI, Tableau, or similar analytics platforms</li><li>Ensure data quality, integrity, and governance standards</li></ul>
2026-10-22T21:04:19Z

Network Manager

Jacksonville, FL
onsite
Permanent / Full Time
74000.00 - 118000.00 USD / Yearly
We are looking for an experienced Network Manager to lead technical operations and team performance in Jacksonville, Florida. This role blends hands-on engineering oversight with people leadership, cross-functional coordination, and customer-facing communication to ensure projects are delivered on time, within budget, and to required quality standards. The ideal candidate brings strong design knowledge, management experience, and the ability to improve processes across engineering, manufacturing, and support functions. Responsibilities: • Direct engineering and technical activities from initial concept through final delivery, ensuring schedules, budgets, and quality expectations are achieved. • Plan team capacity, assess resource needs, and adjust assignments to support shifting project demands and priorities. • Lead employee performance management by contributing to hiring decisions, conducting evaluations, and addressing development or performance issues when needed. • Partner with program leadership to establish project timelines, cost targets, and measurable execution plans. • Introduce and refine operational processes that strengthen efficiency, consistency, and overall productivity across the department. • Support enhancements to product data workflows, configuration control practices, and formal change review activities. • Collaborate with quality, procurement, manufacturing, and proposal teams to align technical work with broader business and production goals. • Provide regular progress updates to senior leadership and serve as a point of contact for customer communication when required. • Verify that designs satisfy technical requirements, applicable standards, and performance expectations for reliability and safety. • Mentor technicians and mechanics while working closely with production teams on tooling, fabrication methods, assembly improvements, and equipment selection.
2026-10-02T13:33:47Z

11 results for Customer Service in Jacksonville, FL