2 Results for Customer Service Jobs in Jacksonville, FL

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Customer Service Representative

Jacksonville, FL
onsite
Temporary / Contract
16.15 - 18.7 USD / Hourly
We are looking for a bilingual Spanish Customer Service Representative to support customers through a contract assignment while working fully onsite in our Jacksonville, Florida offices. This role is ideal for someone who communicates clearly in both English and Spanish, enjoys helping people, and can manage a steady flow of phone-based customer interactions. The position focuses on delivering responsive service, handling inquiries accurately, and supporting order-related requests in a fast-paced call center environment. Responsibilities:• Respond to incoming customer calls in English and Spanish, providing clear, attentive assistance and resolving questions efficiently.• Place outbound calls as needed to follow up on customer requests, confirm details, or provide updates on service and order status.• Enter customer orders and related information into company systems with a high level of accuracy and attention to detail.• Address service concerns promptly by identifying customer needs, offering appropriate solutions, and ensuring a positive experience.• Maintain thorough and organized records of conversations, transactions, and follow-up actions completed during each interaction.• Support day-to-day call center operations by managing a consistent volume of inbound and outbound communication while meeting service expectations.• Escalate more complex issues to the appropriate internal teams when resolution requires additional support or specialized handling.
2026-10-01T00:00:00Z

Member Services Representative

Jacksonville, FL
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a Member Services Representative to support members with everyday banking needs while delivering a welcoming and detail-oriented service experience in Jacksonville, Florida. This long-term contract position is ideal for someone who enjoys working in a fast-paced financial services setting, handling transactions accurately, and building strong member relationships. The person in this role will assist with account services, respond to inquiries, and help connect members with products that match their financial goals. Responsibilities:• Engage members in meaningful conversations to understand their financial needs and recommend appropriate products or services.• Process a variety of routine financial transactions, including deposits, payments, transfers, and withdrawals, with a high level of accuracy.• Open new accounts, update existing account information, and complete maintenance requests in accordance with established guidelines.• Investigate account questions, resolve service issues, and provide clear information about available credit union services.• Balance and manage an assigned cash drawer each day while maintaining required cash limits and completing reconciliation on time.• Support branch operations by recording night and mail deposits, assisting with dual-control procedures, and following security protocols.• Identify unusual activity or questionable documentation and take appropriate steps to help prevent fraud and protect member accounts.• Contribute to branch growth by promoting financial products, making member outreach calls, and referring loan opportunities to the appropriate teams.• Provide additional branch support as needed, including assisting with self-assessments, outreach efforts, translation support, and other assigned projects.
2026-10-02T00:00:00Z

2 results for Customer Service in Jacksonville, FL