We are looking for an Order Management Specialist to support our customer service and logistics operations in Irving, Texas. This role involves managing order entry, inventory tracking, and ensuring data accuracy while fostering positive relationships with customers and internal teams. The ideal candidate will excel in providing prompt and effective solutions to customer inquiries and logistical challenges.<br><br>Responsibilities:<br>• Process and manage customer orders, ensuring accuracy and timely entry into the system.<br>• Monitor inventory levels to prevent stock shortages or overages and support inventory allocation strategies.<br>• Collaborate with the logistics team to track incoming shipments and resolve any discrepancies.<br>• Address and resolve customer concerns related to orders, shipping delays, and inventory issues.<br>• Maintain and update the customer relationship database, ensuring accurate documentation of logistical requirements and preferences.<br>• Synchronize data across systems to ensure consistency and reliability.<br>• Communicate effectively with sales teams, retailers, and distributors to support order fulfillment and logistics.<br>• Participate in discussions to improve inventory management and allocation processes.<br>• Provide exceptional customer service by responding promptly to inquiries and delivering solutions.<br>• Support logistics managers in maintaining smooth operations and meeting supply chain objectives.
<p>We are looking for a dedicated and detail-oriented Sales Support/ Customer Service Specialist to join our manufacturing client in Fort Worth, Texas on a 90-day project. In this role, you will serve as the key liaison between our customers, sales representatives, and internal operations teams, ensuring smooth communication and efficient processing of orders and quotes. This is a long-term contract position offering an excellent opportunity to contribute to a dynamic and customer-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Create and manage electronic quote files with precision and accuracy.</p><p>• Organize and maintain all correspondence related to quotes and active projects in the appropriate databases and files.</p><p>• Provide exceptional customer service by acting as the main point of contact between sales representatives, customers, and internal teams.</p><p>• Utilize Microsoft Office and other systems proficiently to handle administrative tasks and support operations.</p><p>• Address customer inquiries and resolve issues promptly while maintaining a meticulous approach.</p><p>• Prioritize and manage multiple tasks and projects effectively to meet deadlines.</p><p>• Prepare detailed quotes and ensure accuracy before submission.</p><p>• Collaborate with engineering and production teams to ensure seamless project execution.</p><p>• Perform clerical duties including data entry and document management.</p><p>• Support inside sales efforts by assisting with administrative and customer service tasks.</p>
We are looking for a dedicated Customer Experience Specialist to join our team in Coppell, Texas. This contract-to-permanent position offers the opportunity to work in a dynamic and fast-paced environment within the mortgage industry. The role requires excellent communication skills, adaptability, and a strong commitment to providing outstanding customer support.<br><br>Responsibilities:<br>• Handle inquiries related to mortgages, escrow accounts, tax questions, payments, refinancing options, and early-stage collections up to 60 days.<br>• Manage a high volume of inbound and outbound calls using multiple core systems and AI tools to ensure efficient customer interactions.<br>• Provide exceptional customer service while balancing the need to address collections in early stages.<br>• Navigate and utilize a variety of systems and tools to resolve customer concerns effectively and efficiently.<br>• Support customers with payment issues, connectivity challenges, and account-related concerns.<br>• Collaborate with team members and supervisors to ensure consistent service quality and meet performance goals.<br>• Participate in rotational Saturday shifts, ensuring coverage and availability for customer needs.<br>• Maintain a detail-oriented approach and adhere to business casual dress code while representing the company.<br>• Uphold company standards for customer success and contribute to a positive experience for all clients.<br>• Engage in training, nesting, and coaching programs to continuously improve skills and knowledge.
<p><strong>Order Management Supervisor / Customer Operations Supervisor</strong></p><p>Fort Worth, TX – Full-Time Direct Hire</p><p>Lead the charge in a thriving Fort Worth company where your leadership turns orders into happy customers and keeps the business humming! We're hiring a motivated Order Management Supervisor to guide our customer operations team in a fast-moving distribution world.</p><p>Your Impact:</p><p><br></p><p>Lead and grow a strong team: hire, train, coach, set goals, give feedback, manage performance, and build a customer-first vibe that hits every KPI.</p><p>Run the full order-to-cash process: handle order entry, fulfillment, invoicing, 3PL logistics coordination, returns/RMAs, credits, claims, and international orders with precision.</p><p>Drive better every day: update SOPs, lead continuous improvement, ensure audit readiness, and partner with Finance, IT, Logistics, and Quality to solve issues quickly.</p><p>Use reporting and system expertise to spot trends, forecast demand, and streamline operations for maximum efficiency.</p><p><br></p><p>You Bring:</p><p><br></p><p>3–5+ years supervising customer service or operations teams, with strong order management and wholesale/distributor experience.</p><p>Positive leadership style: great communicator, detail-oriented problem-solver who builds relationships and prioritizes customers.</p><p>High school diploma required; degree preferred.</p><p><br></p><p>Why Join? Direct hire, competitive salary, excellent benefits, and real career growth in a supportive, expanding company. Your work will directly shape customer success—make a difference here!</p><p>Knowledge of ERP, EDI, CRM, or reporting tools</p><p><br></p><p>Email Joe.Faradie at roberthalf com - this is the best way to apply</p>
We are looking for an experienced Accounts Receivable Specialist to join our team in Dallas, Texas. This is a Contract to permanent position, offering an excellent opportunity to contribute to a dynamic and growing distribution company. In this role, you will play a key part in managing accounts receivable operations, ensuring accuracy in invoicing, and maintaining strong client relationships.<br><br>Responsibilities:<br>• Process and manage high-volume accounts receivable transactions, ensuring accuracy and timeliness.<br>• Generate and distribute invoices, addressing any backlog issues and maintaining consistent billing practices.<br>• Reconcile accounts and assist with audit activities to ensure compliance and accuracy.<br>• Monitor outstanding balances, follow up with clients to resolve discrepancies, and maintain clear communication.<br>• Collaborate with accounting leadership to enhance accounts receivable workflows and efficiency.<br>• Provide support in transitioning AP/AR responsibilities as needed.<br>• Prepare detailed accounts receivable reports and share insights with management.<br>• Contribute to the cleanup and organization of AR processes post-acquisition.
<p>We are looking for an experienced Accounts Receivable Specialist to join our team in North Fort Worth, Texas. In this Contract to permanent position, you will play a key role in managing invoicing processes, cash applications, and account reconciliations across multiple business units. The ideal candidate is detail-oriented, proactive, and capable of thriving in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Process invoices accurately, including coding, verifying, and reconciling transactions for various revenue types and business units.</p><p>• Prepare and post journal entries, ensuring accurate financial reporting and compliance.</p><p>• Handle daily cash posting and reconcile bank accounts weekly to maintain accurate records.</p><p>• Generate monthly billing statements and aging reports for multiple business units.</p><p>• Review and interpret contracts to ensure proper invoicing for all revenue streams.</p><p>• Apply cash receipts and reconcile customer account balances as payments are processed.</p><p>• Issue adjustments, credit memos, and manage collections of past due accounts.</p><p>• Perform month-end close activities for the Accounts Receivable subledger and prepare necessary discrepancy entries.</p><p>• Process credit card payments and scan checks for deposits across business units.</p><p>• Build and maintain strong client relationships while addressing inquiries and resolving disputes.</p>