4 results for Help Desk Support Manager in Irving, TX

Help Desk Analyst

Dallas, TX
onsite
Permanent
45000 - 50000 USD / Yearly
We are looking for a dedicated Help Desk Analyst to join our team in Dallas, Texas. This role involves providing Level 1 technical support to end users within a managed services environment, addressing issues related to desktops, hosted applications, and basic networking. The ideal candidate will have a strong customer service mindset and a passion for solving technical challenges efficiently and professionally. Responsibilities: • Offer first-level technical support for Windows desktops, virtual desktops, and hosted applications. • Troubleshoot and resolve login issues, password resets, and account access problems. • Document all technical issues, resolutions, and processes in the ticketing system for future reference. • Escalate complex issues to higher-level support teams following established protocols. • Monitor system alerts and notifications, ensuring prompt response and escalation when necessary. • Deliver exceptional customer service by maintaining clear communication and timely resolution of issues. • Assist with onboarding processes, including account creation and access provisioning. • Collaborate with team members to ensure efficient ticket management and workflow. • Maintain a systematic approach to troubleshooting and problem-solving in a structured help desk environment.
2026-03-11T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Contract / Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-03-23T00:00:00Z

Desktop Support Analyst

Carrollton, TX
onsite
Temporary
27 - 32 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORT LOCATION: CARROLLTON, TX ONSITEDURATION: 3-6 MONTHSRATE: $28 - $32/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-03-27T00:00:00Z

Technical Support - Part Time

Roanoke, TX
onsite
Temporary
30 - 35 USD / Hourly
We have a client in Westlake that is seeking an onsite IT Support Specialist for a part-time role in their Westlake office. You will work 3 days a week onsite, flexible with days but MUST BE ONSITE FRIDAYS. POSITION: IT SUPPORT SPECIALIST - PART-TIMELOCATION: WESTLAKE, ONSITEDURATION: 6+ MONTHSRATE: $30 - $35/HOUR Core Responsibilities<ul><li>Provide Tier 1 IT support with some exposure to light Tier 2 issues</li><li>Actively manage and respond to ticket queue via ServiceNow</li><li>Troubleshoot macOS issues (mac-heavy environment)</li><li>Handle break/fix support across hardware and software</li><li>Support conference rooms and AV setups, including:</li><li>Google Meet</li><li>Logitech conference room hardware</li><li>Some exposure to Zoom</li></ul>Provide support across:<ul><li>Google Workspace</li><li>Okta (SSO / access issues)</li><li>iOS devices</li><li>General SaaS applications</li></ul>
2026-03-27T00:00:00Z