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7 results for Desktop Support Analyst in Irving, TX

Desktop Support Technician

Dallas, TX
onsite
Temporary / Contract
26.6 - 30.8 USD / Hourly
We are looking for a Desktop Support Technician to join our team in Dallas, Texas on a Contract basis. This position focuses on preparing end-user equipment, resolving technical issues before devices are issued, and supporting a smooth onboarding experience for new employees. The ideal candidate brings hands-on desktop support experience, strong organizational skills, and the ability to manage device setup, software deployment, and shipment coordination in a fast-paced environment. Responsibilities: • Prepare and provision new laptop computers in alignment with established company configuration standards before employee delivery. • Diagnose and resolve hardware and software problems to ensure devices are fully operational prior to deployment. • Deploy, update, and manage business applications through Intune while maintaining compliance with Active Directory, Azure AD, and Microsoft Entra ID policies. • Coordinate outbound shipment of equipment to new hires and monitor delivery timelines to support timely onboarding. • Maintain accurate documentation for assigned devices, inventory status, and shipping activity. • Track requests, document progress, and close support activities through a ticketing platform such as ServiceNow or a comparable system. • Provide day-to-day assistance related to shipping tools and carrier platforms, including FedEx shipping software. • Communicate with internal stakeholders to align device readiness, shipment scheduling, and onboarding support needs.
2026-08-21T00:00:00Z

Desktop Support

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORTLOCATION: DALLAS, TX ONSITEDURATION: 3-6 MONTHSRATE: $25 - $30/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-08-24T00:00:00Z

Desktop Support

Dallas, TX
onsite
Temporary / Contract
25 - 30 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORT LOCATION: DALLAS, TX ONSITEDURATION: 3-6 MONTHSRATE: $25 - $30/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-08-24T00:00:00Z

IT Support Analyst

Irving, TX
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a IT Support Analyst to provide dependable technical support for end users across a cloud-based environment in Las Colinas, Texas. This role focuses on resolving day-to-day hardware, software, and access issues while helping maintain a smooth and secure user experience. The ideal candidate is comfortable handling service requests, troubleshooting Windows systems, and supporting business applications in a fast-paced setting. Responsibilities:• Respond to service desk requests and incidents, delivering timely support for desktop, laptop, and user access issues.• Diagnose and resolve technical problems related to Windows operating systems, common business applications, and basic network connectivity.• Administer user accounts and permissions within Active Directory and Microsoft Entra to ensure appropriate access and security.• Provide hands-on and remote assistance to employees across connected office locations using standardized support practices.• Support the reliability of end-user technology by documenting issues, tracking resolutions, and escalating complex problems when needed.• Assist with troubleshooting connectivity across sites operating on Fortinet-based networking infrastructure.• Help support key real estate business platforms, including property management applications such as Yardi and related systems.• Contribute to upcoming automation and AI initiatives by supporting implementations, user adoption, and issue resolution during rollout activities.
2026-08-25T00:00:00Z

Network Support Specialist

Dallas, TX
onsite
Permanent / Full Time
65000 - 70000 USD / Yearly
We are looking for a Network Support Specialist to join an internal technology team in Dallas, Texas, providing hands-on support to employees and helping keep daily operations running smoothly. This position is well suited for someone who enjoys solving technical issues, working directly with users, and supporting Microsoft-based environments. The role also offers the chance to broaden your experience over time by contributing to infrastructure, security, and core systems support. Responsibilities: • Deliver front-line assistance for desktops, laptops, Windows systems, and commonly used business software. • Maintain and support Microsoft 365 tools, including Outlook, Exchange Online, Teams, and other collaboration platforms. • Diagnose and resolve technical problems related to hardware, software, connectivity, and user account access. • Set up and support meeting room technology, video conferencing systems, and collaboration tools such as Teams and Webex. • Coordinate user onboarding activities, manage account-related tasks, and assist with everyday IT operational needs. • Create and update clear technical documentation for incidents, fixes, and standard support processes. • Work closely with employees across departments to provide responsive service and a strong end-user support experience. • Contribute to broader IT efforts by assisting with server support, backup processes, security-focused tasks, and infrastructure maintenance as responsibilities expand.
2026-08-12T00:00:00Z

Site Support Technician

Coppell, TX
onsite
Temporary / Contract
31 - 34 USD / Hourly
We are looking for a IT Site Support Technician to provide onsite technical assistance at a training facility in Coppell, Texas. This Contract position focuses on supporting classroom and end-user technology, resolving connectivity concerns, and delivering dependable day-to-day IT support. The ideal candidate is comfortable working directly with users, diagnosing common hardware and network issues, and ensuring training sessions run smoothly without technical disruption. This is an excellent opportunity for someone early in their IT career who is motivated to learn, enjoys helping people, and wants to grow into areas such as infrastructure and cybersecurity. POSITION TITLE: IT SUPPORT ANALYSTLOCATION: ONSITE, HYBRIDHOURLY: $31 - $34DURATION: 12 MONTHS RESPONSIBILITIES<ul><li>Provide Tier 1 and Tier 2 support for internal staff and franchise owners </li><li>Deliver onsite technical support during training sessions by ensuring computers, projectors, audio/visual equipment, conference room technology, tablets, and mobile devices are functioning properly.</li><li>Troubleshoot user access, account permissions, licensing issues, Active Directory administration tasks, group policy concerns, and general workstation support requests.</li><li>Monitor and resolve support tickets for both onsite and remote users while maintaining a high level of customer service for non-technical end users.</li><li>Assist with endpoint and infrastructure support activities, including device deployments, software configuration, network troubleshooting, and security-related investigations.</li><li>Take initiative during slower periods to expand technical knowledge through training, system monitoring, security tools, and operational improvement projects.</li><li>Support technology refreshes, equipment setup, and other site support functions as needed.</li></ul>
2026-08-14T00:00:00Z

Application Analyst

Arlington, TX
onsite
Temporary / Contract
57 - 63 USD / Hourly
We are looking for an Application Analyst to support contract lifecycle management activities for a long-term contract opportunity based in Arlington, Texas. This role focuses on translating business needs into effective application changes, maintaining a reliable user experience, and helping teams get the most value from the platform. The position will work closely with stakeholders, technical partners, and end users to improve configuration, support releases, and sustain day-to-day operations. Responsibilities: • Drive application configuration updates by gathering business needs, documenting functional details, coordinating testing, and moving approved changes into higher environments. • Maintain and refine contract-related setup, including agreement types, templates, metadata fields, approval flows, and workflow logic to align with user and business expectations. • Organize enhancement requests into iterative two-week delivery cycles and provide regular progress updates to stakeholders throughout each sprint. • Partner with business and technical teams to assess upcoming Icertis releases, evaluate operational impact, prepare test activities, and communicate new capabilities to users. • Administer user access by creating and removing accounts, managing groups, and assigning permissions that reflect role-based and contract-specific security requirements. • Serve as a primary support contact for application issues by troubleshooting problems, coordinating escalations, and working with vendor support teams to achieve timely resolution. • Oversee security and organizational setup within the system, ensuring units, groups, and privilege structures remain aligned with business operations. • Perform data-related administration such as maintaining master tables, uploading legacy contract records, removing outdated agreements, and keeping linked documents synchronized. • Contribute to integration support and production operations involving connected enterprise platforms while helping preserve data quality, reporting accuracy, and process continuity. • Develop user guidance, process documentation, and training materials to encourage adoption of new features and improve overall platform effectiveness.
2026-08-28T00:00:00Z