5 Results for Customer Experience Specialist Jobs in Irving, TX

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Customer Experience Specialist

Haltom City, TX
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for a Customer Experience Specialist to join a busy service team supporting clients in Haltom City, Texas. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing administrative details, and keeping service activity organized in a fast-moving environment. The role focuses on assisting customers with equipment-related service needs while coordinating closely with internal teams to ensure requests are handled accurately and efficiently. Responsibilities: • Handle incoming customer communications related to service needs, repair updates, appointment timing, and equipment questions. • Enter new service requests and keep work order records accurate, current, and well-documented within internal systems. • Partner with scheduling and dispatch teams to help arrange service visits and maintain smooth daily operations. • Track outstanding service orders, identify delays, and follow up to help move requests toward completion. • Address customer concerns with professionalism and escalate more complex issues to the appropriate team members when needed. • Support order-related administrative tasks, including quote assistance, order entry, and status follow-through. • Coordinate with multiple departments to ensure service information is shared clearly and customer expectations are managed effectively.
2026-10-12T00:00:00Z

Customer Service Representative

Dallas, TX
onsite
Temporary / Contract
18 - 23 USD / Hourly
Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer interactions and ensure a positive customer experience. The ideal candidate is a strong communicator who can efficiently manage inquiries, resolve issues, and build lasting relationships while working in a fast-paced environment.Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, requests, and account updates</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain accurate customer records and documentation</li><li>Collaborate with internal teams to ensure timely resolution of customer needs</li><li>Provide professional and courteous service at all times</li></ul>
2026-10-09T00:00:00Z

Customer Service Manager

Coppell, TX
onsite
Temporary to Hire
28.5 - 33 USD / Hourly
We are looking for a Customer Service Manager to lead guest support operations for a growing brand in the restaurants and catering industry. This contract position with potential for a permanent role is based in Coppell, Texas, and focuses on strengthening guest satisfaction, improving service recovery outcomes, and turning feedback into meaningful operational improvements. The ideal candidate will bring strong communication, vendor management, and analytical skills to help elevate the overall guest experience across the organization. Responsibilities: • Direct the company’s guest feedback and service recovery efforts, setting priorities that support satisfaction, loyalty, and business goals. • Oversee the external guest support provider by monitoring performance, reinforcing quality expectations, and ensuring timely resolution of guest concerns. • Act as the main point of contact between internal teams and the guest service partner, guiding escalations, sharing feedback, and driving ongoing service enhancements. • Manage the full lifecycle of guest communications, including complaints, questions, compliments, and recovery actions, with thoughtful and brand-aligned responses. • Review guest feedback data to uncover patterns, highlight recurring issues, and partner with operations and field leadership on corrective actions. • Maintain the guest feedback system with accurate records, reliable reporting, and consistent data quality standards. • Create and refine response guidelines, communication templates, and messaging approaches that support consistency and protect brand reputation. • Present feedback insights and practical recommendations to leadership to improve service delivery and the overall guest experience. • Foster a culture centered on the guest by encouraging accountability, responsiveness, and continuous improvement across teams.
2026-10-12T00:00:00Z

Call Center Representative

Dallas, TX
onsite
Temporary / Contract
18 - 24 USD / Hourly
Position OverviewOur client is seeking a customer-focused and motivated Call Center Representative to join their team. This role is responsible for handling a high volume of inbound and outbound calls, assisting customers with inquiries, resolving issues, and delivering exceptional service. The ideal candidate is a strong communicator who thrives in a fast-paced environment and enjoys helping customers.Responsibilities<ul><li>Answer high-volume inbound customer calls professionally and efficiently</li><li>Resolve customer inquiries, concerns, and service issues</li><li>Document customer interactions accurately in company systems</li><li>Follow up with customers regarding open issues or requests</li><li>Maintain service level and quality standards</li><li>Research and troubleshoot customer concerns</li><li>Escalate complex issues appropriately</li><li>Support various administrative and customer service functions as needed</li></ul>
2026-10-12T00:00:00Z

Digital Marketing Specialist

Plano, TX
onsite
Temporary / Contract
38 - 44 USD / Hourly
Digital Media Manager - Contract, 3-5 Months+, Hybrid Schedule, Potential for Long-term! Responsibilities<ul><li>Manage and optimize paid search campaigns across Google Ads, including large-scale budgets.</li><li>Monitor campaign performance, analyze results, and provide actionable optimization recommendations.</li><li>Partner directly with Google's Account Team to maximize campaign effectiveness and ROI.</li><li>Develop and deliver regular reporting, insights, and performance analyses to stakeholders.</li><li>Export, analyze, and present campaign data using advanced Excel skills.</li><li>Lead testing initiatives, campaign launches, and participation in alpha/beta marketing programs.</li><li>Serve as project manager for new marketing campaigns and product launches.</li><li>Support social media advertising efforts across Facebook, Instagram, TikTok, and X.</li><li>Maintain affiliate marketing partnerships and support affiliate program initiatives.</li><li>Collaborate cross-functionally with marketing, analytics, and data science teams.</li></ul>Secondary Responsibilities<ul><li>Social Media Marketing (5%): Support campaigns across Facebook, TikTok, Instagram, and X. This area is teachable.</li><li>Affiliate Marketing Management (5%): Maintain and strengthen affiliate partner relationships.</li></ul>
2026-09-23T00:00:00Z

5 results for Customer Experience Specialist in Irving, TX