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3 results for Call Center Representative in Irving, TX

Customer Service Representative

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs. Responsibilities: • Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items. • Enter and process customer orders with close attention to accuracy, timing, and documentation requirements. • Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information. • Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies. • Coordinate directly with clients on allocation matters and the release of backordered products. • Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics. • Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner. • Support additional service and administrative tasks as needed to help the team meet daily operational goals.
2026-05-07T00:00:00Z

Customer Experience Specialist

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to deliver exceptional support for a luxury travel network in Fort Worth, Texas. This contract-to-permanent opportunity is ideal for someone who thrives in a detail-oriented, service-focused environment and can manage detailed requests for members, partners, consumers, and internal teams. You will play a key role in supporting premium travel-related programs and events while maintaining accuracy, professionalism, and a consistently high standard of care. Comprehensive training is provided, and success in the role depends on strong organization, note-taking, and the ability to absorb and apply complex information quickly. Responsibilities: • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care. • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance. • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately. • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked. • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions. • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly. • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners.
2026-05-08T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-05-06T00:00:00Z