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7 results for Help Desk in Inverness, IL
- Evanston, IL
- onsite
- Temporary / Contract
- 19 - 22 USD / Hourly
- We are looking for a customer-focused Help Desk/Desktop Support Analyst to join a non-profit organization in Evanston, Illinois on a Contract basis. This role supports end users with day-to-day technical issues across desktop systems, productivity tools, and account access while delivering responsive and attentive service. The ideal candidate is comfortable resolving frontline support requests, documenting solutions clearly, and partnering with internal IT staff when more advanced issues require escalation.<br><br>Responsibilities:<br>• Deliver first-line technical assistance to users by responding to service requests and resolving common hardware, software, and access-related issues.<br>• Diagnose and address problems involving Windows 10 and Windows 11, Microsoft 365, Outlook, Teams, and other Office applications.<br>• Administer user accounts in Active Directory, including setting up new profiles, resetting passwords, and updating access permissions.<br>• Prepare, install, and support end-user technology such as desktop computers, laptops, printers, and mobile devices.<br>• Support employee onboarding and offboarding by coordinating device readiness, account provisioning, and equipment collection.<br>• Record support activity, troubleshooting steps, and final resolutions accurately within the ticket management system.<br>• Route more complex or higher-level technical concerns to senior IT team members when additional expertise is needed.<br>• Provide attentive customer service while managing assigned tickets within established response and resolution expectations.
- 2026-11-09T00:00:00Z
- Itasca, IL
- onsite
- Temporary to Hire
- 20 - 24 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a manufacturing organization in Itasca, Illinois in a contract capacity with the potential to become permanent. This onsite position offers the opportunity to build a strong understanding of day-to-day IT operations while supporting employees with desktop, hardware, and connectivity needs. The role is well suited for someone who combines a service-focused approach with solid technical fundamentals and a strong ability to stay organized in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and configure computers for deployment, including imaging devices, completing workstation setup, and confirming equipment is ready for end users.<br>• Maintain accurate inventory records by tracking hardware assignments, updates, and asset status throughout the support lifecycle.<br>• Provide frontline technical assistance for employees by diagnosing and resolving issues related to Windows systems, passwords, peripherals, and general desktop functionality.<br>• Support users working within Microsoft 365 by addressing access concerns, account issues, and common productivity tool problems.<br>• Assist with Active Directory tasks such as user account support, password resets, and basic permissions-related troubleshooting.<br>• Investigate and resolve service desk tickets in a timely manner while keeping users informed and documenting solutions clearly.<br>• Troubleshoot hardware, software, and network connectivity problems to minimize downtime and restore normal operations quickly.<br>• Transition from deployment-focused work into broader help desk support after gaining familiarity with internal IT processes and user needs.
- 2026-11-11T00:00:00Z
- Cary, IL
- onsite
- Temporary to Hire
- 25.65 - 29.08 USD / Hourly
- <p>We are looking for a Tier 1 Help Desk/Desktop Support Analyst to provide on-site technical support for a manufacturing environment in Cary, Illinois. This contract opportunity with potential for a permanent role is ideal for someone who enjoys resolving end-user issues, maintaining reliable endpoint performance, and supporting a mix of desktop, mobile, and collaboration technologies. The role will work across day-to-day support requests, device administration, and troubleshooting efforts that help keep business operations running smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Deliver hands-on support for Windows 10 and Windows 11 devices in an enterprise setting, including issue diagnosis, repair, and user assistance.</p><p>• Administer Microsoft 365 applications and services, helping employees stay productive through effective troubleshooting and support.</p><p>• Manage endpoints through Intune and other enterprise deployment tools to handle device configuration, software rollout, and policy enforcement.</p><p>• Maintain accurate records for IT assets by tracking inventory, device assignments, and hardware lifecycle activity.</p><p>• Support Zebra scanners, handheld warehouse devices, and related mobility equipment used in operational environments.</p><p>• Troubleshoot conference room systems and audiovisual technology to ensure meetings and presentations run without disruption.</p><p>• Investigate basic network issues involving wired and wireless connectivity, VPN access, and Meraki-managed infrastructure.</p><p>• Assist with user and device administration within Active Directory and work within established enterprise IT standards.</p><p>• Respond to and document support activity through ServiceNow, ensuring tickets are updated clearly and resolved in a timely manner</p>
- 2026-11-04T00:00:00Z
- Addison, IL
- onsite
- Temporary / Contract
- 27.7115 - 29.08 USD / Hourly
- We are looking for an experienced Service Desk Analyst L2 to join a team supporting employees across a range of end-user technologies in Addison, Illinois. This Contract position is ideal for someone who enjoys solving technical issues, delivering dependable user support, and handling escalated incidents with professionalism. The role combines hands-on troubleshooting with documentation, collaboration, and continuous improvement of support processes.<br><br>Responsibilities:<br>• Resolve escalated technical issues involving desktops, laptops, mobile devices, printers, scanners, and related workplace technology.<br>• Diagnose and correct problems affecting Windows systems, Microsoft 365, user accounts, hardware, business applications, network access, and printing services.<br>• Manage assigned service desk tickets from escalation through completion, keeping users informed and maintaining accurate case records.<br>• Route highly complex incidents to the appropriate support teams while providing detailed findings, testing results, and supporting diagnostics.<br>• Administer and support environments that include Active Directory, Microsoft Entra ID, Intune, and other endpoint management tools.<br>• Assist with device imaging, workstation setup, software deployment, equipment replacement, and scheduled technology refresh efforts.<br>• Work alongside cybersecurity partners to address endpoint risks, support patching activities, and help resolve security-related technical concerns.<br>• Analyze repeat incidents to uncover underlying causes and recommend improvements that reduce future support volume.<br>• Produce and update support documentation, troubleshooting guides, and knowledge base content to strengthen team effectiveness.<br>• Provide guidance to entry-level service desk staff and contribute to onboarding, training, rollout activities, and other IT support projects.
- 2026-11-06T00:00:00Z
- Lombard, IL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a dependable L2 Service Desk Analyst to support employees with a wide range of day-to-day technology needs in Illinois. This long-term contract position is ideal for someone who enjoys solving technical problems, delivering responsive service, and working directly with users across the business. The role calls for a hands-on, detail-oriented support specialist who can manage issues independently while maintaining a customer-focused approach.<br><br>Responsibilities:<br>• Handle escalated end-user incidents and service requests, driving issues through resolution with clear follow-up and ownership.<br>• Provide technical assistance for Windows environments, Microsoft 365 applications, user account access, identity tools such as Active Directory and Entra ID, and common network connectivity problems.<br>• Prepare, configure, deploy, and troubleshoot laptops and related workplace devices to support new and existing employees.<br>• Inspect returned equipment, diagnose problems, perform basic refurbishment, and help maintain organized hardware inventory records.<br>• Deliver attentive onsite and remote support to staff members, including leadership and other key users.<br>• Work within a ticket-based support model, documenting work accurately and prioritizing requests based on urgency and business impact.<br>• Join a shared after-hours on-call schedule to assist with urgent technical issues outside standard business hours.<br>• Contribute to device rollouts, upgrades, and other technical implementation efforts as needed.
- 2026-10-27T00:00:00Z
- Gurnee, IL
- remote
- Temporary / Contract
- 22 - 24 USD / Hourly
- <p>We are looking for a Remote Call Center Specialist to join a Contract position supporting national referral intake operations. In this role, you will coordinate referral activity from initial intake through resolution, helping maintain smooth communication between partner organizations, franchise locations, and internal teams. The ideal candidate brings strong organization, sound judgment, and a customer-focused approach to a fast-moving environment where accuracy and responsiveness are essential.</p><p><br></p><p>Responsibilities:</p><p>• Receive and review incoming referral details, ensuring information is complete, accurate, and ready for processing.</p><p>• Coordinate referral workflows from intake to final resolution while maintaining timely updates across all involved parties.</p><p>• Serve as a key point of communication for national partners, franchise locations, and internal stakeholders to support efficient case handling.</p><p>• Monitor requirements and documentation to help maintain compliance with established processes and service expectations.</p><p>• Support day-to-day execution of centralized intake operations, including coordination with offshore support staff for consistent workflow coverage.</p><p>• Identify discrepancies, resolve routine issues independently, and escalate complex concerns when broader support is needed.</p><p>• Prioritize multiple active requests in a deadline-driven setting while maintaining high service quality and attention to detail.</p><p>• Use Microsoft Office tools and customer service systems to track activity, document updates, and report information accurately.</p>
- 2026-11-03T00:00:00Z
- Bridgeview, IL
- onsite
- Temporary / Contract
- 22.8 - 26.4 USD / Hourly
- We are looking for a PC Technician to support day-to-day technology needs for a manufacturing environment in Bridgeview, Illinois. This Contract position focuses on maintaining computer hardware, resolving technical issues, and helping employees stay productive with reliable workstation support. The ideal candidate is comfortable handling basic troubleshooting tasks, setting up equipment, and providing responsive on-site assistance in a fast-paced setting.<br><br>Responsibilities:<br>• Install, configure, and prepare desktop and laptop systems for employee use across the facility.<br>• Diagnose and resolve routine hardware, software, and peripheral issues in a timely manner.<br>• Provide on-site technical support to end users and answer basic computer-related questions.<br>• Set up, replace, and test components such as monitors, keyboards, printers, and other workstation equipment.<br>• Maintain accurate records of service requests, device updates, and completed support activities.<br>• Assist with workstation moves, equipment deployments, and other hands-on IT support tasks as needed.
- 2026-11-10T00:00:00Z