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2 results for Sales Support Coordinator in Indianapolis, IN
- Franklin, IN
- onsite
- Permanent
- 60000 - 75000 USD / Yearly
- <p>We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.</p><p>• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.</p><p>• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.</p><p>• Collaborate with internal departments to streamline communication and ensure seamless operations.</p><p>• Monitor team performance and provide regular feedback to support skill development.</p><p>• Implement strategies to enhance the efficiency of customer service processes and workflows.</p><p>• Ensure compliance with company policies and industry standards in all customer service activities.</p><p>• Prepare and analyze reports related to customer service metrics and team performance.</p><p>• Participate in recruiting and training efforts to build a strong customer service team.</p><p>• Act as a liaison between the team and management, facilitating clear communication and reporting.</p>
- 2026-03-04T00:00:00Z
- Indianapolis, IN
- remote
- Contract / Temporary to Hire
- 17 - 17 USD / Hourly
- <p>We are looking for a dedicated <strong>Weekend 3rd shift Spanish Bilingual</strong> Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills.</p><p><br></p><p>Hours for this position will be <strong>10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat.</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to address specific customer issues effectively.</p><p>• Clearly explain product options, associated charges, and promotions to customers.</p><p>• Navigate customer service systems and tools efficiently to deliver timely assistance.</p><p>• Resolve routine problems using established procedures and seek guidance for complex issues.</p><p>• Maintain high-quality performance standards and meet call center metrics.</p><p>• Promote self-service tools such as organizational applications and web resources.</p><p>• Provide accurate quotes for rates and encourage customers to consider prepay options.</p><p>• Inform customers about new or upgraded products and services.</p><p>• Conduct additional tasks and responsibilities as assigned to support team objectives.</p>
- 2026-03-17T00:00:00Z