<p>We are looking for a Vehicle Title Specialist to join our team in Indianapolis, Indiana in a contract-to-permanent capacity. This in-office role is responsible for ensuring the accurate and timely processing of vehicle ownership documentation throughout the repossession and recovery process. This role reviews, audits, and processes documentation, resolves title-related issues, manages assigned work queues, and partners with internal teams, vendors, financial institutions, and state agencies to ensure compliance and timely completion of vehicle documentation.</p><p><br></p><p>Responsibilities:</p><ul><li>Review, process, and validate vehicle ownership documentation for accuracy and completeness.</li><li>Audit documentation to ensure compliance with state regulations and company policies.</li><li>Research and resolve documentation discrepancies, ownership issues, and missing information.</li><li>Manage assigned production queues while meeting established productivity and quality standards.</li><li>Communicate with state agencies, vendors, financial institutions, clients, and internal departments to obtain required documentation and resolve outstanding issues.</li><li>Maintain accurate records and update account statuses within internal systems.</li><li>Prioritize multiple requests while ensuring deadlines are met.</li><li>Identify process improvements that increase efficiency and accuracy.</li><li>Provide exceptional customer service to both internal and external partners.</li></ul><p>What Makes You Successful</p><ul><li>You enjoy solving complex documentation issues.</li><li>You take ownership of your work and ensure accuracy.</li><li>You work efficiently without sacrificing quality.</li><li>You are comfortable handling a high-volume workload and changing priorities.</li><li>You collaborate well with teammates while working independently.</li><li>You have a strong sense of accountability and follow through until issues are fully resolved.</li></ul>