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8 results for Customer Service Representative in Indianapolis, IN

Customer Service Representative

Anderson, IN
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team onsite in Anderson, Indiana. In this long-term contract position, you will play a key role in delivering exceptional support to ministers, churches, and constituents, while ensuring smooth administrative and technical operations. This is an excellent opportunity to make a meaningful impact by contributing to the success of our faith organization and fostering strong communication within our community. Responsibilities:• Provide outstanding customer service and pastoral care to individuals via phone and other communication channels.• Maintain and update minister and church data, ensuring accuracy and reliability of records.• Support administrative operations by assisting with front desk duties and covering for the Executive Assistant when needed.• Develop and document processes, and cross-train team members on Engagement Team responsibilities.• Manage technical support tickets, ensuring proper documentation and resolution in a timely manner.• Continuously improve technical knowledge and system proficiency to better assist constituents.• Share accurate and timely information with constituents to address their inquiries effectively.• Collaborate with team members to adapt to changing priorities and organizational needs.
2026-04-28T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Customer Service Representative to support customers in Indianapolis, Indiana within a fast-paced payments environment. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, handles inquiries with professionalism, and enjoys helping customers find the right solutions. The person in this role will manage service-related requests, provide accurate product and pricing information, and contribute to a high-quality customer experience across phone and digital channels. **This shift is Monday - Friday 9am - 6pm EST*** Responsibilities:• Respond to customer inquiries by phone and create service cases to document and track reported issues through resolution.• Describe available products, service features, and associated fees in a clear manner so customers can make informed decisions.• Use call center platforms and internal service tools efficiently to access account details, complete updates, and assist customers without unnecessary delays.• Resolve common customer concerns by following established procedures and escalating more complex matters when additional guidance is needed.• Meet performance expectations by maintaining strong call quality, accurate documentation, and productivity standards.• Encourage customers to use online and automated self-service resources when those options provide a faster or more convenient experience.• Share information about current promotions, enhanced offerings, and upgraded solutions that may fit customer needs.• Provide pricing details, prepare customer quotes, and recommend prepay options when appropriate.• Support additional service and administrative tasks as assigned to help the team meet daily operational goals.
2026-05-12T00:00:00Z

Customer Service Representative

Lebanon, IN
onsite
Temporary to Hire
20 - 22 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a contract with the possibility of becoming permanent. This role is based in Lebanon, Indiana, and offers a dynamic opportunity to support customers while collaborating with internal teams. If you thrive in fast-paced environments and have a passion for delivering exceptional service, we encourage you to apply. Responsibilities: • Handle customer inquiries and service requests efficiently, ensuring timely and accurate communication with both internal teams and external customers. • Schedule and manage service appointments by creating detailed work orders in Salesforce. • Provide consistent updates to customers and internal stakeholders on the status of service requests. • Serve as a backup for departmental tasks, including scheduling and follow-up activities as needed. • Assist Crew Leaders in reviewing and processing non-billable work orders. • Maintain a foundational understanding of the machine tool industry and the products represented by the organization. • Perform various administrative and organizational tasks to support the department's operations.
2026-05-01T00:00:00Z

Bilingual Spanish Customer Service Representative

Indianapolis, IN
remote
Temporary to Hire
18 - 18 USD / Hourly
We are looking for a Bilingual Spanish Customer Service Representative to support customers in a fast-paced payments environment. This contract-to-permanent position is ideal for someone who enjoys resolving inquiries, guiding customers through service options, and delivering a positive experience across every interaction. The person in this role will handle account-related questions, document service needs accurately, and help customers understand available products, pricing, and convenient payment solutions. ***Must speak fluent Spanish*** **Shift: Monday - Friday 9am - 6pm EST** Responsibilities:• Respond to inbound customer inquiries and provide timely, attentive support for a wide range of service-related concerns.• Create and document service cases for customer issues, ensuring each request is recorded clearly and routed appropriately.• Explain available products, service features, fees, and pricing details in a straightforward manner so customers can make informed decisions.• Use customer service platforms and internal tools efficiently to review account information, research questions, and complete service actions.• Resolve routine issues by following established procedures and escalate more complex matters when additional guidance is needed.• Meet performance expectations related to service quality, productivity, and call center standards while maintaining accurate records.• Encourage customers to use digital and self-service resources when appropriate to improve convenience and support account management.• Share information about current promotions, enhanced offerings, and prepayment options that may benefit the customer.• Perform additional support tasks and related duties as assigned to help maintain smooth daily operations.
2026-05-12T00:00:00Z

Patient Account Representative

Indianapolis, IN
remote
Temporary / Contract
18 - 18 USD / Hourly
We are looking for a detail-oriented, empathetic communicator to join our high-volume Patient Financial Services team. If you can navigate the complexities of medical billing and explain an EOB (Explanation of Benefits) to a patient with clarity and patience, we want to hear from you. As a Patient Account Representative, you are the primary point of contact for patients regarding their financial obligations. You’ll handle a high volume of inbound calls, acting as a bridge between healthcare providers, insurance companies, and patients to resolve billing inquiries and secure payments. Key Responsibilities<ul><li>Patient Advocacy: Handle inbound calls professionally, addressing concerns regarding outstanding balances, insurance denials, and payment plans.</li><li>Billing Expertise: Interpret and explain medical bills, insurance coverage, and EOBs to patients.</li><li>Problem Solving: Research account discrepancies and coordinate with the coding/billing departments to correct errors.</li><li>Financial Processing: Process credit card payments and establish recurring payment arrangements.</li><li>Documentation: Maintain precise, real-time records of all patient interactions in our billing system.</li></ul>Work Environment & Schedule<ul><li>Location: 100% Fully Remote (Must reside and work within the United States).</li><li>Hours: Must be available to work a shift within the window of Monday – Friday: 8:00 AM – 6:00 PM EST.</li><li>Home Office: Must have a dedicated, quiet workspace free from distractions.</li><li>Connectivity: High-speed, reliable internet is required. Your workspace must have a direct ethernet plug-in (hardwired connection) to ensure call quality and security; Wi-Fi is not permitted for this role.</li></ul>
2026-05-12T00:00:00Z

Patient Account Representative

Indianapolis, IN
onsite
Temporary to Hire
22 - 24 USD / Hourly
Join our team as a Patient Account Representative and help ensure high-quality care and service for our clients in a fast-paced healthcare environment. As a Patient Account Representative, you will play a key role in managing patient billing, resolving account inquiries, and supporting the revenue cycle process. Hours: Choice of Monday-Friday 8am – 5pm OR 4 10-hour shifts within Monday-Friday Responsibilities for the position include the following:<ul><li>Review and process patient accounts for accuracy and completeness, including billing and payment reconciliation</li><li>Respond to patient and insurance inquiries regarding account status, balances, charges, and payment options</li><li>Investigate and resolve discrepancies or denied claims with attention to detail and compliance guidelines</li><li>Collaborate with clinical and administrative staff to obtain necessary documentation for billing and collections</li><li>Maintain confidentiality and adhere to HIPAA standards in all activities</li><li>Document all patient account activity in internal systems accurately</li><li>Provide a positive, empathetic experience for patients and colleagues</li></ul>
2026-05-08T00:00:00Z

Medical Customer Service Specialist

Indianapolis, IN
onsite
Temporary / Contract
18 - 22 USD / Hourly
Our client is seeking a compassionate and detail-oriented Medical Customer Service Specialist to support patients, providers, and internal teams. In this role, you will handle incoming calls, schedule appointments, verify insurance information, answer billing and service questions, and ensure an excellent patient experience. Hours: Monday - Friday 8am -5pm Key Responsibilities<ul><li>Answer inbound calls and respond to patient inquiries in a professional and timely manner.</li><li>Schedule, confirm, and update patient appointments.</li><li>Verify insurance, demographic, and medical information for accuracy.</li><li>Assist patients with billing questions, payment processing, and account updates.</li><li>Document all interactions clearly in the electronic medical record or CRM system.</li><li>Coordinate with clinical and administrative staff to resolve patient concerns.</li><li>Maintain confidentiality and comply with HIPAA and company policies.</li></ul>
2026-05-04T00:00:00Z

Service Coordinator

Danville, IN
onsite
Permanent / Full Time
52000 - 58000 USD / Yearly
We are looking for a detail-oriented Service Coordinator to support operations in Danville, Indiana. This position focuses on maintaining accurate stock records, coordinating inventory-related activities, and helping ensure materials are available to support daily workflow. The ideal candidate is organized, dependable, and comfortable working in a fast-paced environment where scheduling and accuracy are essential. Responsibilities:<ul><li>Serve as a first point of contact for customers regarding parts inquiries and service needs, in person and by phone</li><li>Schedule service appointments and coordinate workflow with service technicians</li><li>Communicate service updates, estimated completion times, and parts availability to customers</li><li>Assist with warranty claims and service documentation as needed</li><li>Receive, process, and track parts orders for service repairs and customer purchases</li><li>Maintain accurate parts inventory records and assist with cycle counts</li><li>Pull, stage, and distribute parts to service technicians in a timely manner</li><li>Coordinate returns, cores, and backorders with vendors and suppliers</li><li>Create and process work orders, invoices, and purchase orders</li><li>Ensure service and parts records are accurate and properly filed</li><li>Support the Service Manager and Parts Manager with reporting and daily operations</li><li>Maintain a clean, organized parts and service counter area</li></ul>
2026-04-28T00:00:00Z