5 results for Customer Service Representative in Indianapolis, IN

Customer Service Representative

Indianapolis, IN
onsite
Contract / Temporary to Hire
18.05 - 20.9 USD / Hourly
We are looking for a dedicated Customer Service Representative to join a retail team in Indianapolis, Indiana. In this role, you will assist customers with design and upholstery selections, manage orders, and set up accounts, providing exceptional service throughout the process. This is a Contract to permanent position, offering a pathway to long-term employment for the right candidate. Responsibilities:• Provide front-line customer service in a retail environment, ensuring a positive experience for both retail and commercial clients.• Assist customers in making design and upholstery selections, offering guidance and product knowledge.• Process customer orders efficiently and accurately, maintaining attention to detail.• Set up and manage customer accounts, ensuring all information is entered correctly into the system.• Handle inbound and outbound calls professionally to address customer inquiries and resolve issues.• Utilize intermediate computer skills to navigate systems and complete tasks.• Work collaboratively with team members to ensure smooth operations and customer satisfaction.• Maintain a flexible schedule, including availability for some Saturdays as required.• Uphold company standards in service and professionalism at all times.
2026-03-18T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Permanent
45000 - 48000 USD / Yearly
We are looking for a dedicated Customer Service Representative to join a plumbing company based in Indianapolis, Indiana. In this role, you will be responsible for providing exceptional customer support while managing inquiries, scheduling jobs, and overseeing billing processes. Responsibilities: • Respond promptly to inbound calls, addressing customer inquiries with attention to detail and courtesy. • Manage and operate a multi-line phone system to ensure smooth communication flow. • Coordinate job scheduling, ensuring efficient allocation of resources and timely service delivery. • Process billing transactions accurately and assist with resolving payment issues. • Handle billing collections by following up on outstanding accounts and maintaining clear records. • Provide detailed information and guidance to customers about services and processes. • Collaborate with team members to meet customer needs and resolve any challenges. • Maintain thorough documentation of customer interactions and service updates. • Uphold company standards in customer care and ensure satisfaction with every interaction.
2026-03-20T00:00:00Z

Customer Service Representative

Indianapolis, IN
remote
Contract / Temporary to Hire
17 - 17 USD / Hourly
We are looking for a dedicated Weekend 3rd shift Spanish Bilingual Customer Service Representative to join our team in Indianapolis, Indiana. This Contract-to-permanent position offers an excellent opportunity to engage with customers, resolve inquiries, and provide detailed information about products and services. Ideal candidates will thrive in a fast-paced call center environment and demonstrate strong communication and problem-solving skills. Hours for this position will be 10:00 PM - 9:00AM EST. Sun, Mon, Tue, Sat. Responsibilities:• Open and manage trouble tickets to address specific customer issues effectively.• Clearly explain product options, associated charges, and promotions to customers.• Navigate customer service systems and tools efficiently to deliver timely assistance.• Resolve routine problems using established procedures and seek guidance for complex issues.• Maintain high-quality performance standards and meet call center metrics.• Promote self-service tools such as organizational applications and web resources.• Provide accurate quotes for rates and encourage customers to consider prepay options.• Inform customers about new or upgraded products and services.• Conduct additional tasks and responsibilities as assigned to support team objectives.
2026-03-17T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Contract / Temporary to Hire
14.25 - 16.5 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract to permanent position where you will play a vital role in delivering exceptional support and solutions to customers. Your ability to communicate with attention to detail and empathy will help ensure a positive experience for those seeking assistance. If you thrive in a fast-paced environment and are passionate about making a difference, we encourage you to apply. Responsibilities:• Engage with customers to address inquiries, resolve concerns, and provide accurate information in a detail-oriented and empathetic manner.• Navigate multiple systems and applications simultaneously to ensure efficient handling of customer requests.• Identify and troubleshoot issues, offering solutions or escalating matters when necessary to ensure resolution.• Accurately input and maintain customer data while adhering to established processes and documentation standards.• Adapt quickly to new procedures, system updates, and shifting priorities to meet business needs.• Collaborate effectively with team members and leadership to maintain a positive and productive work environment.• Communicate clearly through active listening, verbal explanations, and written correspondence, including de-escalating challenging situations.• Demonstrate reliability by adhering to scheduled shifts and maintaining consistent attendance.• Uphold a strong commitment to delivering high-quality customer service and maintaining a high standard of conduct at all times.
2026-03-19T00:00:00Z

Customer Service Supervisor

Franklin, IN
onsite
Permanent
60000 - 75000 USD / Yearly
We are looking for a dedicated Customer Service Supervisor to lead and support a team in delivering excellent service and ensuring operational efficiency. Based in Franklin, Indiana, this role requires a hands-on approach to overseeing order fulfillment processes and maintaining high customer satisfaction. The ideal candidate will possess strong organizational skills and a commitment to fostering a collaborative work environment. Responsibilities:• Supervise and guide a team of five customer service representatives, ensuring productivity and quality standards are met.• Oversee the complete order processing cycle, from entry to fulfillment, while identifying areas for improvement.• Address and resolve customer inquiries or complaints promptly, maintaining a high level of satisfaction.• Collaborate with internal departments to streamline communication and ensure seamless operations.• Monitor team performance and provide regular feedback to support skill development.• Implement strategies to enhance the efficiency of customer service processes and workflows.• Ensure compliance with company policies and industry standards in all customer service activities.• Prepare and analyze reports related to customer service metrics and team performance.• Participate in recruiting and training efforts to build a strong customer service team.• Act as a liaison between the team and management, facilitating clear communication and reporting.
2026-03-04T00:00:00Z