<p>We are looking for a dedicated Customer Service Representative to join our team in Indianapolis, Indiana. In this Contract to permanent role, you will provide exceptional support to customers by handling inquiries, processing membership renewals, and ensuring the highest level of service for veterans. This position requires a detail-oriented demeanor and the ability to work efficiently in a high-volume call environment.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond promptly to customer inquiries and provide accurate information regarding memberships and services.</p><p>• Manage high call volumes during peak periods, handling up to 150 calls per day.</p><p>• Process membership renewals and document customer interactions with precision and attention to detail.</p><p>• Perform data entry tasks, including recording conversations and maintaining accurate records.</p><p>• Utilize software tools such as Microsoft Word and Excel to complete administrative tasks and reports.</p><p>• Ensure a detail-oriented and courteous manner when interacting with customers, addressing their needs effectively.</p><p>• Collaborate with team members to streamline processes and improve service delivery.</p><p>• Uphold business casual dress code standards to maintain a detail-oriented work environment.</p>
We are looking for a dedicated Member Services Representative to join our team in Carmel, Indiana. This Contract to permanent position is ideal for someone who thrives in a fast-paced environment and values precision and efficiency in their work. The role involves direct interaction with members, requiring strong organizational skills and the ability to handle interruptions while maintaining focus.<br><br>Responsibilities:<br>• Perform data entry tasks with speed and accuracy to maintain and update member records.<br>• Handle incoming inquiries from members and provide prompt, detail-oriented assistance.<br>• Manage interruptions effectively while prioritizing tasks to ensure deadlines are met.<br>• Utilize Microsoft Office tools, including Excel and Word, to support administrative functions.<br>• Process and file documents accurately to maintain organized records.<br>• Communicate effectively via email to address member concerns and provide updates.<br>• Operate copying equipment to produce necessary documents for member services.<br>• Maintain a high level of customer service to ensure member satisfaction and resolve issues efficiently.
<p>We are looking for a dedicated Solution Center Representative to join our team in Indianapolis, Indiana. In this contract, you will serve as the first point of contact for educators and administrators, providing exceptional support for curriculum implementation and troubleshooting inquiries. This role requires a proactive approach to customer service, ensuring smooth communication and identifying opportunities to enhance school experiences. </p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Provide personalized support to schools, addressing curriculum implementation and operational inquiries.</p><p>• Respond to questions related to program details, curriculum guidance, and purchasing or order statuses.</p><p>• Assist with school registration processes and resolve equipment or software-related issues.</p><p>• Deliver Tier 1 IT support and guide users through system and site navigation.</p><p>• Identify opportunities for additional services or products that align with school needs.</p><p>• Collaborate with team members to resolve complex issues and ensure customer satisfaction.</p><p>• Maintain detailed records of interactions and tasks using a customer relationship management tool.</p><p>• Perform administrative tasks and support team projects as needed.</p><p>• Meet established service level, productivity, and quality goals.</p><p>• Recommend innovative solutions and emerging trends to improve processes.</p>
<p>We are seeking a Medical Customer Service Specialist to join a dynamic team, serving as the first point of contact for patients and healthcare providers. You will help ensure a positive experience by answering inquiries, resolving concerns, verifying information, and supporting daily operations within a medical office or healthcare organization.</p><p><br></p><p><strong>Hours: </strong>Monday - Friday 8am - 5pm</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to patient requests via phone, email, and in person, delivering prompt, professional assistance</li><li>Manage patient registration, scheduling appointments, and verifying insurance coverage</li><li>Resolve billing, claims, and account inquiries accurately</li><li>Maintain confidential patient information in compliance with HIPAA regulations</li><li>Collaborate with clinical and administrative staff to coordinate patient care and communications</li><li>Document interactions and follow up to ensure timely resolution of issues</li><li>Educate patients on office procedures, healthcare services, and next steps</li></ul><p><br></p>
<p><strong>Business-to-Business Collections Specialist</strong></p><p><br></p><p><strong>Location</strong>: Just north of downtown Indianapolis</p><p><strong>Type</strong>: Contract-to-hire (approx. 90 days to permanent)</p><p><strong>Schedule</strong>: Full in-office training, then hybrid with remote work on Mondays and Fridays</p><p><br></p><p><strong>🏢 About the Opportunity</strong></p><p>Our client, a service company headquartered just north of downtown Indianapolis, has an immediate opening for an experienced Business-to-Business Collections Specialist. This role is ideal for someone who can balance persistence in collecting outstanding debts with professionalism and customer service to maintain strong client relationships.</p><p><br></p><p><strong>📋 Key Responsibilities</strong></p><p>- Proactively identify and manage overdue commercial accounts</p><p>- Communicate with clients via phone, email, and written correspondence in a courteous, professional manner</p><p>- Negotiate and secure payment arrangements for outstanding invoices</p><p>- Maintain accurate records of all communications and collection activities</p><p>- Process payments and ensure accounts are updated promptly and correctly</p><p><br></p><p><strong>💼 What to Expect</strong></p><p>- Start as a contract role with the intention to transition to permanent after ~90 days</p><p>- Initial in-office training, followed by hybrid flexibility (remote Mondays and Fridays)</p><p>- Opportunity to make a direct impact while building long-term client relationships</p>
1. Analyze sales history and inventory levels for purposes of re-ordering stock merchandise.<br>2. Enter and transmit purchase orders to suppliers.<br>3. Follow-up with suppliers to insure the receipt and accuracy of purchase orders, and the timely delivery of product.<br>4. Send necessary components to suppliers to aid in the production of certain items.<br>5. Assist in resolving any production, shipping, receiving & billing errors.<br>6. Identify and resolve any product quality issues with the supplier.<br>7. Obtain quotes and pricing information from suppliers and maintain supplier pricing spreadsheets.<br>8. Update and maintain the Product, Purchasing, and Supplier Databases.<br>9. Assist in maintaining the accuracy of inventory data.<br>10. Maintain communication with Customer Service regarding merchandise and delivery issues.<br>11. Act as an official representative of the Emblem Sales Division at Department Conventions, Conferences, and at the National Convention as needed. Duties at convention include setting up the sales area, selling, resolving problems, packing up, and other tasks as required.<br>12. Identify problems and determine and implement solutions.<br>13. Prepare statistical reports for management.<br>14. Assist Managers in all duties as directed.<br>15. Other duties as assigned.
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for a dedicated Medical Billing Specialist to join our team in Indianapolis, Indiana. This is a Contract to permanent position offering an excellent opportunity to apply your expertise in medical billing and coding in a dynamic healthcare environment. The ideal candidate will possess strong attention to detail and a commitment to ensuring accurate processing of medical claims.<br><br>Responsibilities:<br>• Process and submit medical claims accurately and efficiently to ensure timely reimbursement.<br>• Review and correct coding on claims to maintain compliance with regulatory standards.<br>• Conduct follow-ups on unpaid or rejected claims to facilitate resolution and payment.<br>• Collaborate with insurance companies and healthcare providers to address billing discrepancies.<br>• Maintain up-to-date knowledge of billing regulations and procedures.<br>• Handle patient billing inquiries with professionalism and clarity.<br>• Utilize Epaces software for effective claim management and tracking.<br>• Generate reports on billing activities to support organizational decision-making.<br>• Monitor accounts receivable and manage collections to optimize revenue flow.
We are looking for an organized and friendly Receptionist to join our team in Carmel, Indiana. This Contract to permanent position is ideal for someone who enjoys interacting with people, managing daily administrative tasks, and contributing to a detail-oriented work environment. The role is within the health insurance industry and involves a variety of responsibilities to ensure smooth office operations.<br><br>Responsibilities:<br>• Welcome visitors and guests, ensuring they are directed to the appropriate person or department.<br>• Perform accurate data entry tasks to maintain records and databases.<br>• Organize and manage filing systems to keep documentation easily accessible.<br>• Prepare and stuff envelopes for mailing purposes.<br>• Handle incoming mail, sorting and distributing it appropriately.<br>• Operate a switchboard with 1 to 10 phone lines, answering calls and directing them efficiently.<br>• Maintain a detail-oriented demeanor in all interactions with clients and team members.<br>• Assist with basic administrative tasks as needed to support daily operations.
