We are looking for a dedicated and detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This position plays a key role in delivering exceptional service to our customers while supporting business operations. As part of a non-profit organization, you will have the opportunity to make a meaningful impact while working in a dynamic, collaborative environment. This is a Long-term Contract position.<br><br>Responsibilities:<br>• Handle a wide range of customer service tasks, including responding to inquiries and resolving issues efficiently and effectively.<br>• Process integrated and non-integrated orders accurately, ensuring customer satisfaction and addressing errors promptly.<br>• Prepare and deliver monthly reports to management, providing accurate data and insights.<br>• Collaborate with freight carriers to file claims for damaged or lost goods, ensuring cost recovery.<br>• Utilize various software tools, including Salesforce, Microsoft Word, Excel, and Gmail, to manage daily tasks effectively.<br>• Maintain up-to-date knowledge of organizational products and services to address customer needs and provide effective solutions.<br>• Ensure department files and records are organized and current, adhering to best practices.<br>• Communicate effectively with customers, colleagues, and stakeholders, fostering positive relationships.<br>• Suggest and implement process improvements to enhance customer service operations.<br>• Handle sensitive data and information with discretion and confidentiality.
<p>We are in search of a Billing Specialist to become an integral part of our team. This role entails maintaining precise and up-to-date financial records with a focus on billing operations. The position is situated in Indianapolis, Indiana, where you will be using unique accounting software systems, and handling customer queries and issues efficiently.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle the billing for complex customers, ensuring accuracy and efficiency at all times</p><p>• Facilitate the processing of customer credit applications, ensuring accuracy and efficiency at all times</p><p>• Oversee and manage customer credit records, maintaining their accuracy consistently</p><p>• Handle and resolve customer inquiries, providing timely and suitable solutions</p><p>• Monitor and manage customer accounts, taking necessary actions when required</p><p>• Utilize accounting software systems for various accounting functions</p><p>• Efficiently handle and respond to inbound calls from customers</p><p>• Use computerized billing systems to ensure efficient and error-free billing procedures</p><p><br></p>
We are offering an exciting opportunity for a Billing Specialist in Indianapolis, Indiana. As a Billing Specialist, your primary role will be to manage and execute full-cycle billing functions and collaborate with various team members for efficient operations. You will also be expected to analyze financial data, ensure adherence to client billing requirements, and contribute to process improvements. <br><br>Responsibilities:<br><br>• Accurately execute full-cycle billing functions, including client bills, client statements, and audit letters.<br>• Collaborate effectively with the Finance Director, Billing Manager, and attorneys to ensure adherence to client billing requirements in monthly invoices.<br>• Actively participate in discussions related to client budgets and client rates.<br>• Analyze and address deductions to bills in collaboration with attorneys.<br>• Proactively contribute to improving the billing process to minimize future deductions.<br>• Monitor and update information for new clients and matters regarding billing guidelines, invoice formats/settings, discount, and rate arrangements.<br>• Assist the Billing Manager with mid-month and month-end proforma runs.<br>• Maintain professionalism and responsiveness to provide best-in-class service to attorneys, staff, vendors, and clients.<br>• Understand and efficiently use the Firm’s electronic billing system to process ebilling invoices.<br>• Identify performance trends and issues in relation to practice group profitability and client fee agreements.<br>• Generate reports, analyze data, and prepare spreadsheets.<br>• Analyze financial data to propose effective billing solutions.<br>• Understand discounting, rates, pricing, and volume discounts.<br>• Support team members and proactively assist others to meet deadlines.<br>• Process electronic invoicing of clients using client-determined external websites.<br>• Understand and utilize billing software to maintain information.<br>• Highlight aging WIP to Management and analyze for handling mainly during year-end close.
