<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p> </p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p>Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p>Robert Half is seeking an experienced, strategic, and results-driven <strong>Director of Service </strong>to lead and manage all aspects of commercial service operations across multiple locations. This role is responsible for driving operational excellence, ensuring high levels of customer satisfaction, maintaining service quality standards, and developing high-performing teams. The ideal candidate will have a proven background in service management within the commercial HVAC (or similar) industry, with strong leadership, organizational, and technical skills.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Team Management:</strong></li><li><strong>Lead, mentor, and develop service managers and technicians across all locations to ensure high performance and accountability.</strong></li><li>Foster a culture of safety, customer service, and continuous improvement.</li><li>Establish and monitor key performance indicators (KPIs) for service teams.</li><li><strong>Operational Oversight:</strong></li><li><strong>Oversee daily operations of service departments across multiple branches.</strong></li><li>Standardize service processes, documentation, and reporting for consistency and compliance.</li><li>Ensure adherence to all company policies, safety regulations, and industry best practices.</li><li><strong>Customer Satisfaction & Quality Assurance:</strong></li><li><strong>Monitor customer feedback and service outcomes to ensure client satisfaction.</strong></li><li>Implement quality control measures and resolve escalated service issues promptly and professionally.</li><li>Drive initiatives to reduce callbacks and improve first-time fix rates.</li><li><strong>Strategic Planning & Growth:</strong></li><li><strong>Collaborate with executive leadership to develop and execute strategic plans to grow the service department.</strong></li><li>Identify new revenue opportunities, service offerings, or geographic expansion strategies.</li><li>Support integration and onboarding of newly acquired locations or teams.</li><li><strong>Financial Management:</strong></li><li><strong>Develop and manage departmental budgets, forecasts, and resource planning.</strong></li><li>Monitor financial performance, labor utilization, and service profitability.</li><li>Drive cost-effective operations while maintaining service quality.</li><li><strong>Technology & Reporting:</strong></li><li><strong>Leverage field service management software and tools to improve efficiency and transparency.</strong></li><li>Produce regular reports on operational performance, customer satisfaction, and employee productivity.</li></ul><p><br></p>
<p>The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. </p><p><br></p><p> Responsibilities:</p><p><br></p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p>
<p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and customer-focused <strong>Leasing Specialist</strong> to join our dynamic property management team. As a Leasing Specialist, you will play a key role in maintaining high occupancy rates, fostering good tenant relationships, and ensuring compliance with leasing policies. If you are passionate about delivering exceptional customer service and have experience within leasing or property management, we invite you to apply today!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet prospective tenants, provide tours of available units, and answer inquiries regarding leasing options and amenities.</li><li>Assist clients in understanding lease agreements and address any concerns or questions professionally and clearly.</li><li>Maintain updated knowledge of all available units, including pricing, features, and availability dates.</li><li>Process rental applications, screen tenants according to property policies, and ensure documentation complies with legal and company requirements.</li><li>Coordinate lease signings and renewals while maintaining organized records for all tenant interactions.</li><li>Follow up with leads and inquiries via phone, email, and on-site visits to maximize occupancy rates.</li><li>Ensure units are clean, presentable, and ready to show to prospective tenants, coordinating clean-outs and inspections when necessary.</li><li>Handle tenant concerns and escalate issues to property managers as required.</li></ul><p><br></p>
<p><strong>Job Summary</strong></p><p>We are seeking a detail-oriented and customer-focused <strong>Leasing Specialist</strong> to join our dynamic property management team. As a Leasing Specialist, you will play a key role in maintaining high occupancy rates, fostering good tenant relationships, and ensuring compliance with leasing policies. If you are passionate about delivering exceptional customer service and have experience within leasing or property management, we invite you to apply today!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet prospective tenants, provide tours of available units, and answer inquiries regarding leasing options and amenities.</li><li>Assist clients in understanding lease agreements and address any concerns or questions professionally and clearly.</li><li>Maintain updated knowledge of all available units, including pricing, features, and availability dates.</li><li>Process rental applications, screen tenants according to property policies, and ensure documentation complies with legal and company requirements.</li><li>Coordinate lease signings and renewals while maintaining organized records for all tenant interactions.</li><li>Follow up with leads and inquiries via phone, email, and on-site visits to maximize occupancy rates.</li><li>Ensure units are clean, presentable, and ready to show to prospective tenants, coordinating clean-outs and inspections when necessary.</li><li>Handle tenant concerns and escalate issues to property managers as required.</li></ul><p><br></p>
<p>Robert Half has a brand new direct-hire opportunity for a Client Services Associate for a financial services firm based on Columbia, MD. This role will support a great team with some of the best in the industry. Candidates with prior experience in financial services with strong customer service experience are encouraged to apply! If interested, or if you have questions, please contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>Description</p><ul><li>Provide support to financial advisors</li><li>Maintain relationships with new and existing accounts</li><li>Coordinate meetings internally and externally</li><li>Perform related research as necessary to ensure team is set up for success</li><li>Maintain client database system</li><li>Handle administrative support work for team</li><li>Special projects as assigned by leadership</li></ul><p><br></p>
We are looking for a motivated and detail-oriented Order Entry Customer Service Specialist to join our team in Rosedale, Maryland. This Contract-to-permanent position offers an excellent opportunity to grow within a stable and reputable company. In this role, you will play a key part in ensuring smooth customer operations, accurate order management, and delivering exceptional service.<br><br>Responsibilities:<br>• Process customer orders efficiently and accurately using a specialized Oracle-based system.<br>• Coordinate delivery schedules and routes for drivers to ensure timely deliveries.<br>• Communicate with customers to confirm order details, delivery updates, and satisfaction.<br>• Collaborate with warehouse, logistics, sales, and credit teams to streamline operations.<br>• Handle pricing and purchase order data entry with a high level of accuracy.<br>• Pick and prepare customer orders for pickup, ensuring all items are correct and ready.<br>• Build strong relationships with customers by upselling products and fostering long-term partnerships.<br>• Assist with resolving any customer concerns related to orders or shipments.<br>• Maintain organization in the workspace and lift items up to 25 pounds as needed.<br>• Support overall team objectives by adapting to workflow changes and priorities.
We are looking for a dedicated Customer Service Representative to join our team in Washington, District of Columbia. As part of this contract position, you will play a pivotal role in providing exceptional support to customers through various communication channels. This role requires strong communication skills and the ability to handle inquiries efficiently while maintaining a positive customer experience.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries promptly and professionally via phone and other communication channels.<br>• Provide accurate information about products, services, and company policies to resolve customer concerns efficiently.<br>• Process orders and manage entry tasks with attention to detail and accuracy.<br>• Handle both inbound and outbound calls to ensure customer needs are met effectively.<br>• Maintain thorough documentation of customer interactions and resolutions in the system.<br>• Collaborate with team members to address complex issues and deliver seamless service.<br>• Uphold high standards of customer satisfaction by delivering friendly and empathetic support.<br>• Identify opportunities to improve processes and contribute to enhancing overall service quality.<br>• Follow established protocols and procedures to ensure compliance with company guidelines.<br>• Adapt to customer needs and provide tailored solutions to exceed expectations.
<p>As a Customer Service Representative, you will be the first point of contact for our client’s customers, ensuring they receive exceptional support and solutions. You will handle inquiries, resolve issues, and provide a positive customer experience across multiple communication channels.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or chat</li><li>Assist customers with questions, complaints, and product/service issues</li><li>Maintain accurate records of customer interactions in the system</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Provide feedback to improve customer satisfaction and company processes</li></ul><p><br></p>
We are looking for a dedicated Admin Services Coordinator to join our team in Toms River, New Jersey. This long-term contract position requires an individual with strong organizational skills and a commitment to providing excellent service to tenants, vendors, and contractors. The role involves managing administrative tasks, supporting property operations, and ensuring compliance with company policies.<br><br>Responsibilities:<br>• Manage tenant work order systems and ensure timely resolution of requests in alignment with company guidelines.<br>• Build and maintain positive relationships with tenants, vendors, and contractors to foster collaboration.<br>• Oversee financial processes by coding invoices, preparing tenant billings, and ensuring payments align with contracts.<br>• Process purchase orders, track vendor contracts, and assist with preparing bid packages.<br>• Maintain accurate property management files and ensure all vendor insurance documents are current.<br>• Administer and prepare various accounting reports, including accounts receivable, general ledger, and rent roll.<br>• Monitor janitorial logs and address issues promptly to uphold property standards.<br>• Support sustainability initiatives and corporate directives, ensuring innovative practices are implemented.<br>• Coordinate office supply inventory and manage elevator reports.<br>• Assist the Property Manager with identifying and implementing property-specific initiatives.
We are looking for a diligent Billing Analyst to join our team on a contract basis in Annapolis Junction, Maryland. In this role, you will be responsible for managing billing operations, processing sales orders, and maintaining accurate financial records. This position requires strong organizational skills and the ability to interact with vendors and customers effectively.<br><br>Responsibilities:<br>• Process and oversee sales orders, ensuring accurate tracking and management throughout the order cycle.<br>• Collaborate directly with vendors and customers to maintain seamless communication and resolve inquiries.<br>• Enhance office processes and procedures to improve efficiency and workflow.<br>• Manage accounts receivable, including customer billing, recording payments, and reconciling invoices.<br>• Prepare detailed reports and presentations to support management and business initiatives.<br>• Oversee customer contracts, registrations, and tracking systems.<br>• Maintain and utilize company applications effectively to support operations.<br>• Provide exceptional customer service, addressing complex issues promptly and professionally.<br>• Assist with marketing and business projects as required by management.
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Rockville, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Hyattsville, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking a professional and reliable Receptionist to be the welcoming face at our client’s corporate office located in Bethesda, MD. The Receptionist plays a key role in creating a positive first impression, supporting office operations, and ensuring smooth day-to-day front desk management. This position is full time from Monday to Friday onsite. You will be reporting to the Office Manager/HR.</p><p>Key Responsibilities</p><p>• Greet visitors, clients, and employees with professionalism and courtesy.</p><p>• Answer and direct incoming calls, messages, and emails in a timely manner.</p><p>• Manage visitor access and maintain office security by following check-in protocols.</p><p>• Handle incoming and outgoing mail, packages, and deliveries.</p><p>• Schedule and coordinate conference rooms, meetings, and appointments.</p><p>• Provide general administrative support such as filing, data entry, and correspondence.</p><p>• Assist with maintaining office supplies, inventory, and vendor coordination.</p><p>• Support HR and leadership with special projects as needed.</p><p>• Maintain a clean, organized, and welcoming reception area.</p><p><br></p>
<p>We are seeking an Administrative Assistant to join our team in McLean, Virginia. This role involves a variety of administrative tasks, ranging from data entry to customer service. The successful candidate must have experience within property management and is looking to work for a HQ office.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound calls and provide exceptional customer service</p><p>• Handling invoices, data entry, reports, and editing/drafting documents </p><p>• Maintain effective email correspondence with customers and team members</p><p>• Utilize Microsoft Office Suite extensively, especially Excel and Outlook</p><p>• Supporting property management team with various administrative task. </p><p>• Provide administrative assistance in various office functions</p><p>• Contribute to administrative management tasks</p><p><br></p><p><br></p><p><br></p>
We are looking for an experienced Project Engineer to join our team in Washington, District of Columbia. In this role, you will work with a variety of Microsoft and cloud technologies to design, implement, and support IT solutions for our clients. The ideal candidate will have strong technical expertise and a proven ability to manage projects effectively while delivering exceptional service.<br><br>Responsibilities:<br>• Administer and troubleshoot Microsoft 365 services, including SharePoint, Teams, Exchange Online, Entra ID, Intune, and related platforms.<br>• Deploy, configure, and manage Azure services such as Azure Compute, Azure Networking, Azure Virtual Desktop, Windows 365, and Entra ID.<br>• Configure and monitor Microsoft Defender to ensure optimal security measures.<br>• Perform application packaging and manage patches for both applications and operating systems.<br>• Support SharePoint migrations, Entra ID migrations, and Microsoft Intune implementations, including Mobile Device Management.<br>• Set up, manage, and maintain firewalls, network switches, and wireless access points (WAPs).<br>• Assist in onboarding new clients by implementing IT solutions tailored to their needs.<br>• Monitor for security incidents, recommend remediation actions, and implement solutions.<br>• Draft, edit, and interpret IT policies and procedural documentation.<br>• Provide help desk support as needed to ensure seamless client operations.
We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis. This role involves providing technical support to a diverse range of clients, ensuring their IT issues are resolved efficiently and professionally. Based in McLean, Virginia, this overnight position is fully remote, offering an excellent opportunity for growth and collaboration in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve issues related to Active Directory, Windows 10, and Office applications.<br>• Manage and troubleshoot service desk tickets, ensuring timely resolution and proper documentation.<br>• Assist users with basic IT troubleshooting, including hardware, software, and network-related concerns.<br>• Support database administration tasks, ensuring data integrity and accessibility.<br>• Maintain a strong understanding of Windows environments to address client needs effectively.<br>• Collaborate with team members to provide seamless support across multiple client accounts.<br>• Monitor and prioritize incoming support requests to meet service level agreements.<br>• Conduct follow-ups with users to ensure satisfaction with resolved issues.<br>• Document recurring technical problems and suggest improvements to reduce future incidents.<br>• Stay updated on new technologies and tools to enhance support capabilities.
<p>We are seeking a professional and service-oriented Evening Concierge to join our client's premier residential community in Bethesda, Md. As the first point of contact for residents and their guests during evening hours, you will ensure a welcoming, secure, and smooth experience while upholding the property’s high standards of hospitality and service.</p><p>Key Responsibilities</p><p>• Greet residents, guests, and visitors with warmth and professionalism, creating a welcoming environment.</p><p>• Manage the front desk and maintain lobby presence throughout the shift.</p><p>• Assist residents with inquiries, directions, reservations, deliveries, and general requests.</p><p>• Coordinate package acceptance, logging, and notifications to residents.</p><p>• Monitor property access, verify visitors, and enforce building security protocols.</p><p>• Handle incoming calls, messages, and emails in a timely and courteous manner.</p><p>• Maintain accurate shift logs, incident reports, and records of resident interactions.</p><p>• Support property management team with administrative tasks as assigned.</p><p>• Respond promptly to emergencies or resident concerns and communicate with appropriate staff or emergency services.</p><p>• Assist with vendor and contractor check-ins, ensuring proper authorization and compliance with property policies.</p><p><br></p>
<p>We are looking for an experienced Accounting Manager to join our team in McLean, Virginia. In this role, you will oversee key financial operations, ensuring accuracy and compliance across all accounting processes. This is a long-term contract position ideal for someone with a strong background in general ledger management and advanced financial systems.</p><p><br></p><p>Responsibilities:</p><p>• Lead and supervise a team of three accounting staff, fostering collaboration and efficiency.</p><p>• Manage and maintain the general ledger, ensuring timely and accurate month-end close processes.</p><p>• Provide guidance and support to ancillary accounting teams, including finance, audit, and tax departments.</p><p>• Conduct detailed account reconciliations and prepare journal entries with precision.</p><p>• Utilize ERP tools such as SAP, Oracle Financials, BlackLine, and advanced Excel to complete accounting functions.</p><p>• Deliver comprehensive financial statement audits and ensure compliance with regulatory standards.</p><p>• Collaborate on project analysis during critical periods, such as year-end and financial close.</p><p>• Apply advanced Excel skills to perform complex financial calculations and data analysis.</p><p>• Uphold a customer-focused approach in providing general ledger support across various teams.</p>
<p>We are offering a contract opportunity for an Executive Assistant. In this role, you will be providing comprehensive administrative support in a fast-paced environment, primarily for the CFO. Your tasks will span across different areas such as scheduling, document management, research, and presentation preparation.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Assisting the CFO with a variety of administrative duties using Microsoft Office products including Word, Excel, Planner, Teams, PowerPoint, and Outlook</p><p>• Scheduling internal or external meetings and maintaining the CFO's calendar meticulously</p><p>• Documenting policy changes and maintaining up-to-date files</p><p>• Distributing mail and scheduling and coordinating department and group meetings</p><p>• Organizing food and beverage service for meetings/events as necessary</p><p>• Providing support in research and referencing source documents in writing to brief manager on the guidance for presentation to internal, external partners</p><p>• Attending meetings with the supervisor to take notes on significant parts of discussion, issues, and relevant planned future events</p><p>• Utilizing skills in ADP - Financial Services, Cisco Webex Meetings, Concur, CRM, Kronos Timekeeping System, About Time, Calendar Management, Communication, Conference Calls, Correspondence to perform tasks efficiently</p><p>• Performing any other duties as assigned.</p>
<p>Robert Half has a new direct-hire opportunity for a Sales Support Specialist for a growing construction company in Beltsville, MD. Construction industry experience is highly preferred. If interested, please consider applying to this posting or contact Cody Marshall at Robert Half to learn more.</p><p><br></p><p><strong>Position Summary:</strong></p><p>The Sales Support Specialist will work closely with the sales team to streamline operations, assist with client communications, prepare proposals, and ensure customer satisfaction throughout the sales process. This role is ideal for someone who is organized, customer-focused, and eager to grow within a dynamic company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide administrative and operational support to the sales team</li><li>Prepare and track proposals, contracts, bids, and presentations</li><li>Communicate with clients regarding project status, documentation, and scheduling updates</li><li>Maintain and update CRM systems, ensuring accurate customer and project information</li><li>Assist in coordinating meetings, site visits, and follow-ups</li><li>Work with internal teams (estimating, project management, procurement) to gather required information for bids and proposals</li><li>Ensure timely delivery of sales documents and responses to client inquiries</li><li>Monitor and track sales metrics and generate regular performance reports</li><li>Support the onboarding process for new clients</li><li>Maintain an organized digital filing system for sales and customer documentation</li></ul><p><br></p>
We are looking for a detail-oriented Full Charge Bookkeeper to join our team in Middletown, Pennsylvania. In this role, you will oversee a variety of financial operations, including payroll, benefits management, accounts payable, and general ledger maintenance. Your contributions will play a critical role in ensuring accurate financial reporting and the smooth operation of our accounting functions.<br><br>Responsibilities:<br>• Supervise and support utility billing and customer service staff, ensuring accurate billing, adjustments, and account management.<br>• Oversee payroll processes, including reviewing timecards, maintaining accurate employee records, and ensuring compliance with collective bargaining agreements.<br>• Manage employee benefits programs, coordinating health and pension benefits, tracking expenses, and ensuring regulatory compliance.<br>• Reconcile bank accounts, prepare journal entries, and maintain accurate financial records for accounts payable and accounts receivable.<br>• Assist in budget preparation and monitoring, creating financial reports and supporting documentation for audits.<br>• Review and process accounts payable, ensuring compliance with organizational policies and resolving vendor inquiries.<br>• Maintain accurate coding for non-utility payments and oversee monetary transfers, account closures, and fiscal year-end processes.<br>• Collaborate with auditors, staying informed of regulatory changes, and ensuring accurate reporting for tax compliance.<br>• Address customer service concerns related to utilities, including approving shut-offs and resolving account issues.<br>• Provide support to the Financial Director in managing financial operations and ensuring efficient processing of financial data.
<p>We’re seeking an organized and mission-driven Membership Specialist to support member engagement, retention, and outreach efforts for a National Association. This role plays a key part in ensuring members have a positive experience while helping the organization achieve its growth and community impact goals. This is a hybrid opportunity after training is completed onsite at the client's location.</p><p>Key Responsibilities:</p><p>• Manage the full membership lifecycle, including onboarding, renewals, invoicing, and record maintenance.</p><p>• Serve as the primary point of contact for member inquiries, providing exceptional service and timely follow-up.</p><p>• Maintain accurate and up-to-date member data in the organization’s CRM or database system.</p><p>• Support membership campaigns, events, and outreach initiatives to attract new members and increase engagement.</p><p>• Prepare membership reports and analyze data to identify trends in retention and participation.</p><p>• Collaborate with the communications and marketing teams to develop materials, newsletters, and outreach content for members.</p><p>• Coordinate with finance and operations teams on membership billing, payments, and reporting.</p><p>• Assist with event registration and onsite member engagement activities as needed.</p><p><br></p>
