The Senior Customer Service Specialist serves as a subject matter expert within the customer service team, handling complex or escalated issues while delivering high-quality support. This role combines advanced problem-solving, customer advocacy, and mentorship responsibilities. The Senior Customer Service Specialist contributes to continuous improvement by identifying trends, supporting training efforts, and maintaining service excellence across all customer channels. <br> Key Responsibilities Handle escalated customer inquiries and complaints Process orders, returns, or account updates Maintain detailed records of customer interactions Assist in training and mentoring new representatives Identify trends and recommend process improvements Ensure adherence to service-level agreements (SLAs) Serve as a point of contact for complex or high-value accounts Collaborate with cross-functional teams to resolve issues Support quality assurance and coaching initiatives Contribute to knowledge base and procedure documentation
We are looking for an experienced Help Desk Manager to lead and oversee the daily operations of our service desk in Washington, District of Columbia. This role involves supervising staff, ensuring timely resolution of technical issues, and maintaining exceptional customer service standards. If you have a strong background in IT support and leadership, we invite you to join our team.<br><br>Responsibilities:<br>• Manage the day-to-day operations of the service desk, ensuring efficient workflows and prompt resolution of support requests.<br>• Supervise and mentor helpdesk analysts to maintain high-quality service delivery.<br>• Monitor performance metrics and identify areas for improvement to optimize service desk processes.<br>• Collaborate with IT teams to address complex technical issues and implement solutions.<br>• Ensure proper documentation and tracking of service desk tickets using management software.<br>• Provide technical expertise in troubleshooting hardware and software issues, including workstations, laptops, printers, and operating systems.<br>• Oversee Active Directory management and ensure compliance with IT policies.<br>• Maintain and update knowledge of ITSM best practices and tools.<br>• Implement and enforce standards for customer service and technical support.<br>• Coordinate training sessions for staff to stay updated on new technologies and processes.
<p>We are looking for a dedicated Personal Lines Customer Service Representative to join our client in the Lancaster, Pennsylvania area. This role involves assisting clients with their insurance needs, ensuring efficient service, and maintaining compliance with agency and carrier policies. The ideal candidate will thrive in a collaborative environment and be committed to delivering exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Provide support to the service assistant by managing client tasks from the Personal Lines service inbox.</p><p>• Assist clients with filing auto and home insurance claims and address billing inquiries.</p><p>• Update payment plans and follow up on property inspections to ensure compliance with agency processes.</p><p>• Write and review policies for existing clients, adhering to underwriting guidelines and completing necessary checklists.</p><p>• Conduct policy reviews, identify opportunities for cross-selling or upselling, and work to retain existing client policies.</p><p>• Record customer interactions in the agency management system.</p><p>• Organize daily priorities using desk management standards and maintain a streamlined workflow.</p><p>• Collaborate with the Personal Lines Sales and Service teams to achieve shared goals and enhance customer satisfaction.</p><p>• Build positive relationships with carrier personnel to ensure smooth operations.</p>
<p>Robert Half seeking a dynamic and strategic <strong>Vice President of Operations</strong> to lead and scale our clients operational engine. This executive leader will oversee end-to-end operations, including back office administrative functions, customer service, call center operations, contract negotiations, fulfillment, and continuous process improvement. As a key partner to the executive team, the VP of Operations will also drive high-impact special projects that support growth, efficiency, and exceptional customer experiences. This job sites on site full-time Monday-Friday and will have some light quarterly travel involved. Please apply to this posting or contact Cody Marshall at Robert Half to learn more. </p><p><br></p><p>This is a highly visible role for a results-oriented leader who thrives in fast-paced environments and knows how to translate strategy into execution.</p><p><br></p><p>What You’ll Do</p><ul><li><strong>Operational Leadership:</strong> Provide executive oversight of all operational functions, ensuring efficiency, scalability, and alignment with company goals.</li><li><strong>Customer Experience & Call Center Oversight:</strong> Lead customer service and call center teams to deliver consistent, high-quality experiences while optimizing performance metrics.</li><li><strong>Administrative & Fulfillment Excellence:</strong> Ensure seamless administrative operations and fulfillment processes that support both internal teams and external partners.</li><li><strong>Contract Negotiations:</strong> Lead and support contract negotiations with vendors, partners, and service providers to drive value and mitigate risk.</li><li><strong>Process Enhancement:</strong> Identify, design, and implement process improvements that increase efficiency, reduce costs, and improve quality.</li><li><strong>Executive Collaboration:</strong> Partner closely with the executive leadership team on cross-functional initiatives and special projects critical to the company’s growth and transformation.</li><li><strong>Team Development:</strong> Build, mentor, and inspire high-performing teams while fostering a culture of accountability, collaboration, and continuous improvement.</li><li><strong>Performance Management:</strong> Establish KPIs, dashboards, and reporting to track operational success and inform executive decision-making.</li></ul><p><br></p>
We are looking for a dedicated Concierge to deliver exceptional customer service at a high-standard workplace in McLean, Virginia. This contract position requires proactive communication, attention to detail, and an ability to create meaningful experiences for clients and guests. The role focuses on enhancing engagement, managing workplace services, and maintaining a hospitality-driven environment.<br><br>Responsibilities:<br>• Provide assistance with building access badges and ensure efficient distribution.<br>• Serve as a central resource for campus information and workplace services, including mailroom operations, parking, conference rooms, and lost-and-found.<br>• Organize and maintain front desk and lobby areas to uphold a welcoming environment.<br>• Collaborate with facility management and transportation teams to streamline service delivery.<br>• Respond promptly to inquiries and communicate with all levels of management with minimal supervision.<br>• Anticipate client needs, address concerns, and escalate risks to ensure smooth operations.<br>• Build strong relationships with employees and guests through proactive engagement and personalized service.<br>• Support third-party vendor relationships to maximize service outcomes.<br>• Continuously improve service performance and meet or exceed team and client goals.<br>• Execute additional duties as assigned while adhering to campus operation schedules.
We are looking for dedicated and detail-oriented Customer Service Representatives to join our team on a long-term contract basis in Baltimore, Maryland. This role involves providing exceptional support to customers through inbound calls, ensuring timely and accurate responses to inquiries. If you thrive in a fast-paced environment and have a passion for delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle a high volume of inbound customer calls efficiently and with attention to detail.<br>• Respond to customer inquiries with accurate information and solutions.<br>• Maintain detailed and organized records of customer interactions and transactions.<br>• Perform data entry tasks to update systems and ensure information accuracy.<br>• Collaborate with team members to improve processes and resolve complex issues.<br>• Monitor and adhere to call center performance metrics and service standards.<br>• Provide empathetic and effective communication to address customer concerns.<br>• Follow established procedures and guidelines to ensure consistent service delivery.<br>• Participate in training sessions to enhance skills and stay updated on policies.<br>• Assist in identifying trends and opportunities for process improvements.
<p>We are looking to hire a Contracts Administrator for an established company in Maryland.</p><p><br></p><p>The Contracts Administrator is responsible for overseeing, reviewing, and managing all contractual documentation for a real estate/construction company. This role involves preparing, negotiating, and finalizing sales, purchase, leasing, and government contracts to support business goals. The Contracts Administrator ensures compliance with corporate standards and legal requirements, coordinates with internal teams and clients, and maintains organized contract records for seamless accessibility. The ideal candidate will bring extensive experience in contract administration, construction or leasing contracts, and a high level of organizational skill and customer service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and finalize sales and purchase contracts, construction contracts, and leasing agreements</li><li>Ensure that all contracts align with corporate guidelines and legal standards per construction law.</li><li>Review contract terms and conditions, identifying any discrepancies, and working to resolve these before contract finalization.</li><li>Negotiate contract terms and conditions with clients, subcontractors, and vendors to reach mutually beneficial agreements.</li><li>Communicate effectively with internal and external stakeholders to resolve conflicts or questions regarding contract terms.</li><li>Work closely with the Director of Customer & Process Excellence and the Chief Operating Officer (COO) on contract terms, final terms, and schedule of values to ensure alignment with company objectives and financial targets.</li><li>Maintain a meticulous filing system for all contractual paperwork, ensuring compliance with federal, state, and company documentation requirements.</li><li>Conduct periodic reviews of contracts and track contract deadlines, amendments, and renewals to ensure timely action.</li><li>Review contracts for accuracy, verifying that all terms comply with legal standards and client requirements.</li><li>Utilize Super Legal AI or other legal (approved) AI tools as a supplement to analyze contracts, streamline repetitive tasks, generate legal insights, and support data informed decision-making.</li><li>Edit and submit contracts for client review, ensuring accurate use of legal terminology and clear language for client understanding.</li><li>Work closely with sales teams, project managers, and operations teams to ensure that contract requirements are understood and met.</li><li>Provide outstanding service to clients and internal teams by promptly addressing questions and ensuring a seamless contract process.</li></ul><p><br></p><p> Our client offers compressive benefits including medical coverage, PTO, retirement savings, profit sharing, PTO and more.</p><p><br></p><p><strong><em>Qualified candidates should directly apply and connect with Amy Hyman Baum on LinkedIn. Direct messages can be sent via LI messenger or to the email found on Amy' LinkedIn page. Be sure to include an updated resume.</em></strong></p>
We are looking for a motivated Business Solutions Advocate to join our team in Baltimore, Maryland. This is a long-term contract position offering a dynamic and supportive environment where you will play a key role in administrative and customer service functions. The ideal candidate is adaptable, detail-oriented, and eager to provide exceptional support to both customers and internal teams.<br><br>Responsibilities:<br>• Deliver outstanding customer service and support, ensuring attentive and friendly communication with clients and colleagues.<br>• Assist team members with tasks such as shipping computers and managing back-office operations.<br>• Address inquiries by accessing organizational portals to check information like PTO balances and other employee data.<br>• Create and maintain spreadsheets for monthly reporting and other administrative tasks using Microsoft Excel.<br>• Collaborate with the business solution advocate lead during a 4-5 week training period to gain expertise in processes and workflows.<br>• Ensure technical requests are promptly directed to the appropriate department or team.<br>• Exhibit excellent verbal and written communication skills, fostering positive interactions and efficient problem-solving.<br>• Support growth opportunities within the organization while committing to the role for at least two years.<br>• Maintain a flexible schedule, occasionally arriving early or staying late to meet business needs.<br>• Uphold a people-focused approach, consistently demonstrating empathy and a commitment to quality in all interactions.
We are seeking a detail-oriented Front Desk Coordinator to join our team in Silver Spring, Maryland. In this Contract to permanent position, you will play a vital role in ensuring smooth day-to-day operations by delivering exceptional customer service and maintaining an organized and welcoming office environment. This role is integral to supporting both staff and visitors, and we seek someone who thrives in a dynamic setting.<br><br>Responsibilities:<br>• Manage incoming calls effectively, including triaging inquiries and directing them to the appropriate individuals.<br>• Welcome visitors warmly and assist them by providing accurate information or connecting them with the correct department.<br>• Resolve conflicts efficiently to ensure a positive experience for all parties involved.<br>• Coordinate office tasks such as sorting and distributing mail, maintaining supplies, and handling administrative duties.<br>• Ensure the reception area is organized, presentable, and conducive to a welcoming environment.<br>• Provide support for office coordination activities, including scheduling and communication tasks.<br>• Utilize multi-line phone systems to handle incoming calls with efficiency.<br>• Maintain a proactive approach to multitasking and prioritizing responsibilities in a fast-paced environment.<br>• Deliver concierge-style services by anticipating and addressing the needs of guests and staff.<br>• Collaborate with team members to ensure smooth communication and workflow across the office.
<p>The Financial Aid Office Assistant provides administrative and customer service support, assisting students, families, and staff with financial aid–related processes. This role focuses on accurate documentation, effective communication, and coordination of office operations to support student services and institutional requirements.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist students with FAFSA and financial aid application processes</li><li>Process and review financial aid documentation</li><li>Maintain student records in compliance with FERPA regulations</li><li>Respond to inquiries regarding grants, loans, and scholarships</li><li>Coordinate with admissions, registrar, and bursar offices</li><li>Verify eligibility for federal, state, and institutional aid programs</li><li>Track deadlines and ensure timely award processing</li><li>Assist with student outreach and financial literacy initiatives</li><li>Support compliance with Department of Education regulations</li></ul><p><br></p>
<p>We are looking for a detail-oriented and organized Front Desk Coordinator to join our team in McLean, Virginia. In this contract position, you will play a key role in ensuring smooth daily operations by providing exceptional customer service and managing front desk responsibilities. This role requires excellent communication skills, attention to detail, and the ability to handle multiple tasks efficiently. You will be working Monday to Friday form 8 am to 5 pm onsite.</p><p><br></p><p>Responsibilities:</p><p>• Greet visitors and clients warmly and assist them with inquiries or directions.</p><p>• Manage a multi-line phone system, answering inbound calls promptly and courteously.</p><p>• Coordinate concierge services to meet the needs of guests and staff.</p><p>• Perform filing and maintain accurate records to ensure efficient document management.</p><p>• Provide support in medical front office tasks, including scheduling and patient coordination.</p><p>• Maintain the front desk area, ensuring it is organized and welcoming.</p><p>• Utilize Microsoft Office tools to create and manage documents, spreadsheets, and correspondence.</p><p>• Handle switchboard operations effectively, managing calls across multiple lines.</p><p>• Deliver outstanding customer service by addressing concerns and resolving issues promptly.</p><p>• Assist with general administrative tasks as needed to support overall operations.</p>
<p><strong>Patient Services Representative / Front Desk Administrator (Non-Clinical)</strong></p><p><strong>Position Overview</strong></p><p>We are seeking a highly organized, friendly, and professional <strong>Patient Services Representative</strong> to support a fast-paced, high-volume healthcare setting. This role is <strong>non-clinical</strong> and focuses on front-desk operations, patient assistance, and administrative support. The ideal candidate thrives in a busy environment, delivers excellent customer service, and works well as part of a collaborative care team.</p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and assist patients and visitors in a high foot-traffic setting with professionalism and empathy</li><li>Manage patient check-in and check-out processes using <strong>Epic</strong></li><li>Verify patient demographics, insurance information, and appointment details</li><li>Answer and route incoming phone calls; respond to patient inquiries promptly and courteously</li><li>Schedule, confirm, and update appointments as needed</li><li>Maintain accurate documentation and ensure compliance with HIPAA and confidentiality standards</li><li>Serve as a key communication link between patients, providers, and internal departments</li><li>Support general administrative duties including scanning, filing, and data entry</li><li>Collaborate with team members to ensure smooth daily operations and positive patient experiences</li></ul><p><strong>Required Qualifications</strong></p><ul><li>Experience working in a <strong>front desk or patient-facing healthcare environment</strong></li><li><strong>Epic front desk/registration experience required</strong></li><li>Strong communication and interpersonal skills</li><li>Excellent customer service mindset with the ability to remain calm under pressure</li><li>Ability to manage multiple priorities in a fast-paced, high-volume setting</li><li>Strong attention to detail and organizational skills</li><li>Team-oriented, dependable, and professional</li></ul><p><strong>Preferred Qualifications</strong></p><ul><li>Prior experience in ambulatory care, hospital, or outpatient settings</li><li>Familiarity with medical terminology and insurance verification processes</li></ul><p><strong>Why Join Us</strong></p><ul><li>Be part of a patient-centered team making a daily impact</li><li>Dynamic, people-focused work environment</li><li>Opportunity to use your Epic and customer service skills in a meaningful way</li></ul><p><br></p>
<p><strong>Technology Audit & Advisory Manager or Senior Manager (Tysons Corner - Hybrid)</strong></p><p>Step into a leadership role with a dynamic and collaborative professional services team! As a Technology Audit & Advisory Manager or Senior Manager, you'll help organizations navigate complex business challenges by offering essential guidance, innovative solutions, and hands-on expertise. You’ll build lasting client relationships, lead high-performing engagement teams, and make an impact across diverse industries while shaping the future of technology risk management.</p><p><strong>What You’ll Do:</strong></p><ul><li>Advise clients on how to manage risks inherent in their technology environments, helping them protect and drive enterprise value.</li><li>Apply a forward-thinking approach by leveraging analytics, automation, AI, and other emerging tools and technologies.</li><li>Develop your skills in the latest tech innovations, including AI-driven solutions, data governance, cloud, cybersecurity, and more.</li><li>Identify technology-related risks and opportunities for increased efficiency and performance.</li><li>Lead by example, fostering open communication, positive team culture, and creating professional development opportunities.</li><li>Supervise, mentor, and coach Consultants and Senior Consultants as you guide the completion of projects.</li><li>Maintain and grow professional relationships, representing the organization in the market and assisting with business development and proposal preparation.</li></ul><p><strong>Areas of Focus:</strong></p><ul><li>Cybersecurity and IT risk management</li><li>IT frameworks and General Controls (ITGC)</li><li>Cloud, enterprise applications, analytics, and automation</li><li>Data governance and privacy</li><li>IT SOX compliance</li><li>Technology resilience and disaster recovery</li><li>Controls, emerging technologies, and technology enablement</li></ul><p><strong>How We Work:</strong> Experience the flexibility of a hybrid work model, balancing in-person collaboration and purposeful remote work. This role involves both local and out-of-state assignments based on client needs and project requirements.</p><p>Bring your leadership, technical acumen, and passion for innovation to a team where your impact will be recognized—apply today to take the next step in your career!</p>
<p>We are seeking a motivated, personable, and tech-savvy Front Desk Coordinator to join our team in Columbia, Maryland. This contract-to-permanent position is ideal for someone who thrives in a dynamic environment, enjoys delivering exceptional administrative and customer service support, and is comfortable navigating digital tools. If you are organized, proactive, and passionate about creating positive experiences, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist visitors, including vendors, clients, and customers, ensuring a detail oriented and friendly first impression.</p><p>• Oversee the completion of necessary paperwork, sign-in protocols, and security procedures.</p><p>• Maintain cleanliness and organization in shared spaces such as the lobby, kitchen, and open work areas.</p><p>• Provide informative tours of office spaces, conference rooms, and virtual workspaces to potential clients.</p><p>• Support sales efforts by assisting new clients with leasing office spaces or booking meeting rooms.</p><p>• Manage special administrative tasks and projects as required to support the team.</p><p>• Operate a multi-line phone system, answering and directing inbound calls efficiently.</p><p>• Deliver concierge-style services to meet the needs of clients and visitors.</p><p>• Collaborate with team members to ensure smooth front desk operations and customer satisfaction.</p>
<p>Our global client is seeking a <strong>Web Content Manager</strong> to oversee and manage <strong>WordPress CMS</strong>. This role will work closely with developers, editors, marketing, and creative teams to ensure the organization’s website content is engaging, accurate, accessible, and optimized for both user experience and search engines.</p><p>This is an excellent opportunity for a content professional who thrives at the intersection of <strong>digital strategy, web content management, and cross-functional collaboration</strong>.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Manage the <strong>WordPress CMS</strong>, collaborating with developers and editors to support organizational needs.</li><li>Conduct <strong>content audits</strong> to identify gaps, redundancies, and opportunities for improvement.</li><li>Produce <strong>site maps and visualizations</strong> to illustrate website structure and functionality.</li><li>Train staff on best practices for creating and publishing website content.</li><li>Update <strong>HTML, CSS, and JavaScript</strong> as needed to support content and functionality.</li><li>Collaborate with creative, marketing, and technical teams to maintain site standards and brand consistency.</li><li>Implement <strong>SEO strategies</strong> to maximize search rankings and analyze user engagement.</li><li>Create, edit, publish, and retire content including text, images, videos, and interactive web assets.</li><li>Track and manage requests for website updates and new projects, ensuring deadlines are met.</li><li>Roll out and maintain a strategy for managing publishing requests (e.g., office hours).</li><li>Evaluate and streamline <strong>content governance procedures</strong>; maintain documentation libraries.</li><li>Partner with business units to develop engaging <strong>landing pages</strong> and interactive experiences.</li><li>Manage <strong>URL redirects, broken links, and cookie consent content</strong>.</li><li>Serve as the primary contact for troubleshooting <strong>site performance issues</strong>.</li><li>Integrate <strong>keywords, metadata, and analytics</strong> into content strategy for SEO optimization.</li><li>Coordinate content activation with <strong>paid media and social campaigns</strong>.</li><li>Stay current with competitor sites, industry best practices, and innovations in content strategy.</li></ul><p><br></p>
<p> We are looking for a detail-oriented and friendly Receptionist to join our team on a contract basis in Tysons Corner, Virginia. In this role, you will be the first point of contact for visitors and callers, ensuring smooth communication and providing excellent customer service. This position is ideal for someone with strong organizational skills and the ability to manage multiple tasks efficiently.</p><p>Responsibilities:</p><p>• Greet and assist visitors with courtesy and professionalism.</p><p>• Answer and direct incoming phone calls to the appropriate departments.</p><p>• Manage appointment scheduling and maintain calendars efficiently.</p><p>• Perform general receptionist duties, including handling inquiries and correspondence.</p><p>• Support administrative tasks such as handling mailings, filing and data entry as required.</p><p>• Ensure the reception area remains organized and presentable at all times.</p><p>• Provide information and assistance to customers in a timely manner.</p><p>• Collaborate with other team members to enhance office operations.</p><p><br></p>
<p>We are looking for an experienced Concierge to join our team on a contract basis in McLean, Virginia. This role requires someone who is detail oriented, possesses exceptional customer service skills, strong technical abilities, and demonstrates a proactive approach to guest interactions. As the first point of contact for visitors, you will play a vital role in creating a welcoming and organized environment while adhering to established security and operational protocols. This position is onsite.</p><p><br></p><p>Responsibilities:</p><p>• Serve as the primary point of contact for all guests, ensuring a warm and attentive greeting upon arrival.</p><p>• Verify guest identification by checking physical government-issued photo IDs and issuing visitor badges to be worn visibly during their stay.</p><p>• Escort visitors throughout the premises to ensure security compliance and provide personalized assistance during their visit.</p><p>• Maintain a consistent presence at the reception desk, ensuring timely responses to inquiries and requests.</p><p>• Manage communication tools such as Google Workspace and Slack to coordinate visitor schedules and office operations.</p><p>• Provide detailed guidance to visitors regarding the local area, including nearby amenities and transportation options.</p><p>• Support after-hours events twice per month, rotating as needed, to ensure seamless visitor experiences.</p><p>• Uphold a high standard of organization and attention to detail in all reception and concierge services.</p><p>• Collaborate with colleagues to streamline operations and ensure guest satisfaction.</p>
<p>Senior Accounts Receivable Coordinator </p><p><br></p><p> $75,000–$95,000 | permanent | Hybrid (if applicable) </p><p><br></p><p>A growing and well-established organization with over $240MM in revenue is seeking a Senior Accounts Receivable Coordinator to join its finance team. This role is ideal for a detail-oriented AR detail oriented who brings strong ownership of the receivables process, enjoys collaborating cross-functionally, and is comfortable handling complex customer accounts. This position plays a critical role in maintaining healthy cash flow, improving collections, and supporting accurate financial reporting. </p><p><br></p><p>Position Overview Summary</p><p><br></p><p>The Senior Accounts Receivable Coordinator will oversee the full AR lifecycle, including invoicing, collections, cash application, dispute resolution, and reporting. This role works closely with accounting leadership, sales, and customer service teams to ensure timely payment and strong customer relationships. </p><p><br></p><p> Key Responsibilities </p><p><br></p><ul><li>Manage and oversee the full accounts receivable cycle </li><li>Prepare and issue accurate customer invoices in a timely manner </li><li>Lead collection efforts, including outreach to customers and resolution of outstanding balances </li><li>Apply cash receipts and reconcile customer accounts Investigate and resolve billing discrepancies and customer disputes </li><li>Monitor AR aging reports and proactively address delinquent accounts </li><li>Assist with month-end close activities related to AR Ensure compliance with internal controls, policies, and procedures </li><li>Support process improvements to enhance efficiency and accuracy </li><li>Provide AR reporting and insights to accounting leadership </li></ul><p><br></p><p> Qualifications </p><p><br></p><ul><li>5+ years of progressive accounts receivable experience </li><li>Strong understanding of AR processes, cash application, and collections </li><li>Experience working with complex or high-volume customer accounts </li><li>Proficiency in Excel (pivot tables, VLOOKUP/XLOOKUP preferred) </li><li>Experience with ERP systems such as NetSuite, SAP, Oracle, or similar </li><li>Excellent communication and customer service skills </li><li>Strong attention to detail and ability to manage multiple priorities </li><li>Ability to work independently and take ownership of responsibilities </li></ul><p><br></p><p>Compensation & Benefits </p><p><br></p><p>Competitive salary range of $75,000–$95,000, based on experience Comprehensive benefits package (medical, dental, vision, 401(k), PTO, etc.) Stable work environment with growth opportunities If you are an experienced AR detail oriented who enjoys taking ownership, driving results, and contributing to a collaborative finance team, we’d love to hear from you. </p><p><br></p><p>Apply today to take the next step in your accounting career.</p>
<p>The Medical Front Desk Coordinator acts as the primary point of contact for patients, creating a welcoming and efficient front office experience in a healthcare setting. This role balances customer service with administrative accuracy, supporting clinical operations through effective scheduling, insurance processing, and patient communication. Attention to detail, empathy, and compliance with healthcare regulations are essential to maintaining smooth patient flow and satisfaction.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Greet and check in patients in a professional, courteous manner</li><li>Schedule appointments and manage provider calendars</li><li>Verify insurance eligibility</li><li>Maintain accurate patient records and demographic information</li><li>Handle incoming calls and patient inquiries</li><li>Ensure HIPAA compliance and confidentiality</li><li>Coordinate referrals and follow-up appointments</li><li>Manage patient check-out and provide visit summaries</li><li>Address basic billing questions and route complex issues appropriately</li><li>Maintain a clean, organized front office environment</li></ul><p><br></p>
<p>Our client, a very well capitalized, private equity backed company that is in high acquisition mode with a number of current nationwide targets, is recruiting for their Manager of Technical Accounting and Deal Analysis to join their world class team. Based in the Washington, DC area, this is a ground floor opportunity for a talented Technical Accounting Manager to take their career to the next level quickly with a great amount of career runway as this company rapidly builds their finance team and overall infrastructure. This newly created Manager of Technical Accounting position will work with a tenured Controller support their talented CFO closely. This opportunity offers a chance to work in a dynamic environment, where your skills in public accounting, business combinations, and financial reporting will be highly valued. This role will oversee the preparation of opening balance sheets for acquisitions, ensure compliance with relevant accounting standards, and support the Controller in various technical accounting tasks.</p><p><br></p><p>In addition, this role will provide accounting leadership and technical guidance for the corporate team and their acquisition integrations. Duties for this this exciting Manager of Technical Accounting and Deal Analysis position will include the following:</p><p><br></p><p>• Supporting ongoing acquisitions including preparation of opening balance sheets and support technical accounting matters related to the transaction</p><p>• Performing financial analysis to support deal structuring, including purchase price allocation and post-transaction adjustments.</p><p>• Calculating working capital by entity and ensure compliance with relevant accounting standards, such as ASC 805 for business combinations.</p><p>• Supporting the Controller's group with account reconciliations and accounting for intercompany transactions.</p><p>• Compiling cash forecasts and reporting relating to acquisitions</p><p>• Assisting with the maintenance of technical accounting standards such as ASC 805, 606 and 842</p><p>• Supporting the continued implementation of their new ERP systems</p><p>• Preparing workpapers and month-end reconciliations for balance sheet accounts and select income statement accounts.</p><p>• Identifying and valuing tangible and intangible assets, liabilities, and goodwill.</p><p>• Assisting to integrate acquired entities into the consolidated financial reporting systems</p><p>• Support the company's annual audits and tax filings.</p><p><br></p><p>Our client offers healthcare benefits as part of their total compensation package.</p><p><br></p><p>Please submit your resume in confidence to Raj Khanna, Senior Vice President at Robert Half or directly via LinkedIn for immediate consideration for this or one of our other active career opportunities in the Washington Metro area.</p>
<p><strong>Financial Manager</strong> – Construction & Infrastructure Projects</p><p>Are you a skilled financial professional with experience in <strong>budgeting, cost analysis, procurement planning, supervisory tasks</strong>, and working in the <strong>construction or similar industry</strong>? This is an exciting opportunity for you to make an impact by supporting critical infrastructure and large multi-year programs. As part of the Finance Management team, you will work closely with project management teams on budgeting, forecasting, cost analysis, billing, and procurement strategies to ensure projects are delivered efficiently, remain cash-positive, and stay compliant with contract expectations. This position also offers the opportunity to conduct high-level interactions with project teams, customers, and executives to deliver accurate financial data and insights that drive key business decisions.</p><p><strong>Responsibilities</strong></p><p><strong>Project Cost Control</strong></p><ul><li>Collaborate with project teams to <strong>prepare accurate budgets</strong> and forecast manpower needs for multi-year programs</li><li>Perform weekly <strong>budget vs. actual analysis</strong>, identify variances, and address with project managers</li><li>Establish and maintain <strong>cash flow forecasts</strong>, ensuring that the project remains cash-positive</li><li>Ensure monthly complex billing submissions are accurate and timely</li><li>Track contract reconciliations and changes to reflect accurate financial data</li><li>Conduct efficient <strong>Key Project Reviews (KPR)</strong> to monitor project financials and performance</li><li>Support project teams with monthly financial forms and provide variance explanations</li></ul><p><strong>Project Procurement Planning</strong></p><ul><li>Lead procurement planning efforts by collaborating with project teams to develop detailed plans post-award, ensuring compliance and logistical requirements are met</li><li>Ensure procurement is completed according to plan before 20% job completion and perform monthly analysis of purchased vs. planned budgets</li></ul><p><strong>Award Management</strong></p><ul><li>Enter orders into the CMS system promptly</li><li>Create work orders in the system for scheduling service operations</li><li>Generate and submit monthly billing for assigned projects in alignment with invoicing terms and conditions</li><li>Resolve billing concerns to ensure invoices are paid on time</li><li>Post invoices in both the customer’s system and the company’s accounting system</li><li>Prepare data for monthly reports and participate in weekly project meetings</li><li>Monitor contract compliance and ensure customer reporting aligns with billing requirements</li></ul><p><strong>Why Join Us?</strong></p><p>This role offers an opportunity to work on <strong>mission-critical infrastructure projects</strong>, providing valuable financial insights and solutions that influence project success on a large scale. It is ideal for someone seeking growth with hands-on involvement across budgeting, procurement, billing, and financial analysis in a collaborative environment where innovation and excellence are key values. This is a newly created position due to growth with tremendous opportunity to continue to advance your career while working in a collaborative fast-paced environment in a highly visible role</p>
<p>The Patient Access Specialist plays a critical role in ensuring patients have timely and accurate access to healthcare services. This position focuses on patient registration and insurance verification while minimizing barriers to care. The Patient Access Specialist ensures accuracy, compliance, and a positive patient experience from initial contact through service delivery.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Register patients and validate demographic and insurance information</li><li>Obtain prior authorizations and referrals</li><li>Explain financial responsibility and payment options</li><li>Coordinate with clinical departments to ensure accurate patient flow</li><li>Resolve registration or coverage discrepancies</li><li>Maintain compliance with healthcare regulations</li><li>Review and update patient accounts prior to service delivery</li><li>Monitor appointment readiness and resolve access barriers</li><li>Communicate coverage issues to patients with clarity and empathy</li><li>Support revenue cycle accuracy through thorough documentation</li></ul><p><br></p>
<p>Join a leading commercial real estate firm as a Senior Financial Analyst. Apply your expertise in financial modeling, forecasting, and portfolio management. Competitive pay up to $105K + bonus as well as fantastic benefits and growth opportunities await. Apply today by emailing your resume to Jim Meade at Robert Half and connecting with me on LinkedIn!</p><p><br></p><p>Are you a <strong>financial analyst</strong> with a passion for <strong>commercial real estate</strong>, <strong>investment analysis</strong>, and <strong>portfolio management</strong>? Our client, a leading organization in the <strong>real estate investment and development sector</strong>, is seeking a skilled professional to join their team. This is your chance to work on <strong>high-impact projects</strong>, leverage <strong>advanced financial modeling</strong>, and influence strategic decisions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain <strong>financial models</strong> for <strong>real estate investments</strong>, acquisitions, and capital expenditure proposals.</li><li>Prepare <strong>quarterly forecasts</strong>, <strong>budget analysis</strong>, and <strong>performance reporting</strong> for a diverse property portfolio.</li><li>Collaborate with <strong>asset management</strong>, <strong>development teams</strong>, and <strong>investment committees</strong> to evaluate underwriting opportunities.</li><li>Consolidate and analyze data on <strong>NOI</strong>, <strong>occupancy rates</strong>, <strong>portfolio risk</strong>, and <strong>NAV benchmarks</strong>.</li><li>Provide <strong>ad-hoc financial analysis</strong>, <strong>lease alternative modeling</strong>, and <strong>capital evaluation</strong>.</li></ul>
<p><strong>About the Role</strong></p><p>We are seeking an experienced <strong>Mail Engineer</strong> to support enterprise‑level Messaging and Mobile Device Management (MDM) services for a federal program. This role focuses on the design, configuration, integration, testing, release, maintenance, and support of Microsoft O365 Cloud, Exchange, Intune/Apple Business Manager, Azure, and related security and compliance systems. This hybrid role requires two days onsite weekly in Washington, DC.</p><p><br></p><p><strong>Duration:</strong> 6 Months (Possible Extension)</p><p><strong>Work Location:</strong> Washington, DC (Hybrid – 2 days onsite per week)</p><p><strong>Clearance:</strong> Public Trust (must be able to obtain)</p><p><strong>Schedule:</strong> Standard Business Hours</p><p><strong>On-Call:</strong> Yes – 24/7 rotation</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide support across Microsoft O365 Cloud, Exchange, Intune with Apple Business Manager, Azure, OneDrive for Business, Outlook, Office Suite, and Microsoft Security & Compliance solutions.</li><li>Collaborate with Service Desk, Incident Management, Desktop Engineering, Application Hosting, Executive Support, and Infrastructure teams to ensure service availability and customer satisfaction.</li><li>Manage incident requests and restorations, including queue management, SLA adherence, and full lifecycle resolution.</li><li>Coordinate changes and releases for Mail and MDM services including architecture, configuration, scheduling, risk analysis, approvals, testing, deployment, and monitoring.</li><li>Fulfill requests for role‑based access, permissions, distribution groups, availability, and feature functionality.</li><li>Support critical incident, event, problem, configuration, and change management processes.</li><li>Conduct root cause analysis, create workarounds, and resolve issues in partnership with hosting, infrastructure, and third‑party vendors.</li><li>Assess, report, and remediate security vulnerabilities, patches, upgrades, email blocking, and other threat‑reduction measures.</li><li>Monitor and report on performance, licensing, access, and capacity; recommend optimization solutions.</li><li>Maintain and update system designs, architecture documents, SOPs, work instructions, and knowledge articles.</li><li>Manage daily operational reporting, communications, and risk management for stakeholders</li></ul>
<p>This position is responsible for coordinating the day-to-day activities of field technicians and 3rd party installation partners. This position will support project managers as requested with on-time and on scope installations.</p><p><br></p><p><strong>Responsibilities/Essential Functions:</strong></p><p>· Coordinate and schedule installations based on product readiness, customer construction schedule/timeline, and installer availability.</p><p>· Schedule projects efficiently to meet contract agreements and maximize use of internal and 3rd party field technicians' capacity.</p><p>· Monitor and update the schedule in real-time to account for cancellations, delays, or emergencies.</p><p>· Collaborate with sales, warehouse, and operations teams to ensure all prerequisites (permits, equipment, site access, etc.) are met before the install</p><p>· Collaborate with PM and Installation Manager to ensure all prerequisites (site coordination, project photos and checklists reviews, etc.) are met before the install.</p><p>· Schedule appropriate equipment for installation job from Sunbelt, LGH, etc.</p><p>· Coordinate the shipment of toolboxes between installations.</p><p>· Track installer availability, time off, and capacity.</p><p>· Maintain accurate records of completed and pending installations.</p><p>· Use scheduling and CRM systems (Schedule It, Salesforce, Business Central, etc.) to create and schedule jobs, and file and organize photos and checklists.</p><p>· Identify and report scheduling conflicts, inefficiencies, or resource shortages.</p><p>· Provide exceptional customer service through clear and timely communication.</p>
