967 Results for Help Desk Jobs in Html

Add your latest resume to match with open positions.

Customer Service Representative

New Brunswick, NJ
onsite
Temporary / Contract
18.05 - 20.90 USD / Hourly
We are looking for a Customer Service Representative to join a logistics operation. This is a Contract position supporting delivery coordination, customer communication, and day-to-day service activities in a fast-paced warehouse office setting. The person in this role will help keep deliveries on track, respond to customer concerns, and provide timely updates to ensure a smooth experience. This position follows a regular, onsite schedule, with workdays assigned across the week based on business needs. Responsibilities:• Monitor daily delivery activity for a high volume of trucks and keep accurate status updates throughout the day.• Speak with customers about shipment timing, delays, and revised delivery arrangements when changes are needed.• Handle incoming service calls related to orders or deliveries and work toward prompt, thorough resolution.• Contact customers ahead of scheduled deliveries to confirm availability and expectations.• Conduct follow-up outreach after deliveries to gather feedback and encourage survey completion.• Enter and maintain service and delivery information accurately within company systems and spreadsheets.• Coordinate closely with drivers, internal teams, and dispatch contacts to address service issues quickly.• Work an onsite regular schedule five days per week, including weekdays or weekends as assigned during peak periods.
2026-11-04T13:28:43Z

Customer Service Coordinator

Manchester, NH
onsite
Temporary / Contract
25.75 - 29.50 USD / Hourly
We are looking for a Customer Service Coordinator to support customer interactions and appointment management for a busy service operation in Manchester, New Hampshire. This Long-term Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and can balance incoming requests with scheduling priorities. The person in this role will serve as a key point of contact for customers while helping ensure service appointments and dispatch activities run smoothly. Responsibilities:• Respond to incoming customer calls with professionalism, provide service-related assistance, and address questions in a timely manner.• Coordinate service appointments by matching customer needs with technician availability and operational schedules.• Enter orders and service requests accurately into internal systems while maintaining complete and organized records.• Place outbound calls as needed to confirm appointments, share updates, and gather missing information from customers.• Work closely with dispatch and service teams to assign calls efficiently and support daily route or schedule adjustments.• Monitor appointment calendars and make changes when priorities shift, cancellations occur, or urgent requests arise.• Provide a high level of customer support by resolving routine concerns and escalating more complex issues when appropriate.
2026-10-28T17:58:47Z

Administrative Support Specialist

Salem, NH
onsite
Temporary / Contract
20.00 - 24.00 USD / Hourly
We are looking for a detail-oriented Administrative Support Specialist to provide essential office support for a sales team in Salem, New Hampshire. This Long-term Contract position is ideal for someone who enjoys keeping daily operations organized, communicating professionally with callers and visitors, and handling administrative tasks with accuracy. The role offers the opportunity to contribute to a well-run office environment through strong coordination, data management, and front-desk support. Responsibilities:• Manage a variety of day-to-day administrative activities to support smooth office operations and team productivity.• Respond to inbound phone calls professionally, direct inquiries appropriately, and relay messages in a timely manner.• Welcome visitors and provide front-desk assistance while maintaining a courteous and organized reception area.• Enter, update, and maintain records with a high level of accuracy across office systems and documents.• Prepare, organize, and distribute administrative materials, correspondence, and routine office documentation.• Coordinate general office support tasks such as filing, scheduling, and tracking information needed by internal staff.• Monitor administrative workflows and help ensure requests and routine tasks are completed efficiently and on time.
2026-11-02T18:33:42Z

Customer Service Representative

Overland Park, KS
onsite
Temporary to Hire
16.63 - 19.25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Overland Park, Kansas in a Contract to permanent capacity. This role centers on delivering thoughtful, detail-oriented support to customers, agents, and external partners by phone and through routine service interactions. The ideal candidate brings strong communication skills, sound judgment, and a service-first mindset while working closely with colleagues across departments to resolve questions and provide accurate information. Responsibilities: • Respond to inbound customer and partner inquiries with empathy and clear communication. • Place outbound calls as needed to follow up on requests, clarify details, and ensure issues are fully resolved. • Enter and update orders, service records, and related information accurately within company systems. • Provide guidance on products, documentation, and service processes so customers receive complete and useful information. • Collaborate with teammates and internal departments to address more complex questions and coordinate timely solutions. • Review customer needs carefully and go beyond basic answers to create a helpful, person-focused service experience. • Maintain a consistent standard of courtesy and accuracy while managing multiple service requests in a fast-paced environment.
2026-10-20T20:58:47Z

Customer Service Representative

Louisville, KY
onsite
Temporary to Hire
20.59 - 23.84 USD / Hourly
We are looking for a Customer Service Representative to join our manufacturing team in Louisville, Kentucky. This in-person contract to hire opportunity is ideal for someone who enjoys supporting customers, coordinating across departments, and keeping order activity organized from start to finish. The Customer Service Representative in this role will help create a responsive service experience by handling inquiries, processing customer requests, and maintaining clear communication throughout each stage of the sales cycle. The Customer Service Representative hours are M-F, 8AM-5PM onsite. Responsibilities:• Respond to customer inquiries by providing accurate product details, service support, and guidance on available solutions.• Enter new orders, revise existing order information, and handle quote and sample requests with a high level of accuracy.• Coordinate with teams such as marketing, logistics, and quality to ensure customer needs are addressed efficiently.• Communicate updates proactively to customers, helping resolve issues and keeping orders moving smoothly through the process.• Maintain complete and accurate records of customer conversations, service requests, and order-related activity.• Oversee assigned inventory-related programs to ensure commitments are met and customers receive timely updates.• Support inbound and outbound customer communication while delivering attentive service across phone and email channels.• Participate in training activities to strengthen product knowledge and continuously improve service effectiveness.
2026-11-02T17:08:48Z

Customer Service Representative

Orlando, FL
onsite
Temporary to Hire
20.00 - 21.00 USD / Hourly
We are looking for a Customer Service Representative to support daily customer interactions and administrative tasks for a team in Orlando, Florida. This contract opportunity with potential for a permanent role is well suited for someone who communicates clearly, stays organized, and enjoys helping customers by phone and through order-related support. The person in this role will handle a steady flow of inquiries, maintain accurate records, and contribute to a reliable service experience across inbound and outbound communications. Responsibilities: • Respond to incoming customer calls with professionalism, resolve routine issues, and provide helpful information in a timely manner. • Place outbound calls as needed to follow up on requests, confirm details, and support ongoing customer service activities. • Enter orders accurately into internal systems and verify information to reduce delays or processing errors. • Assist with administrative support tasks such as updating customer records, organizing documentation, and maintaining clear account notes. • Coordinate with internal teams to address customer concerns, clarify order questions, and ensure appropriate follow-through. • Monitor open requests and track next steps so customer needs are addressed from initial contact through resolution. • Maintain service quality by documenting interactions thoroughly and following established procedures for call handling and order support.
2026-10-27T15:08:44Z

Accounting Manager

Newington, CT
onsite
Permanent / Full Time
85000.00 - 100000.00 USD / Yearly
Accounting Manager- Non-ProfitNewington, CT - On SiteReference ID: BR0013526258Contact: Brittany Rizzo / [email protected]This company offers a salary range of $85,000-100,000 and a very competitive benefits package including paid time off, paid holidays, health insurance, dental insurance, vision insurance, and life insurance, as well as a retirement plan with a match. A mission-driven nonprofit organization is seeking an experienced Accounting Manager to oversee core accounting operations, financial reporting, grant accounting, and budgeting activities. This individual will play a key role in maintaining accurate financial records, ensuring compliance with GAAP and grant requirements, and providing financial insights to support organizational decision-making. The ideal candidate combines strong technical accounting expertise with excellent communication and relationship-building skills. They will work closely with department heads and line managers across the organization to develop budgets, monitor financial performance, and ensure resources are being managed effectively in support of the organization's mission. Key Responsibilities<ul><li>Oversee day-to-day accounting operations, ensuring accurate and timely financial records in accordance with GAAP.</li><li>Manage the month-end and year-end close processes, including journal entries, general ledger reconciliations, account analysis, and preparation of financial statements.</li><li>Oversee grant accounting, including tracking grant expenditures, monitoring funding restrictions, and ensuring compliance with grant terms and reporting requirements.</li><li>Prepare and review financial reports for grants, funding agencies, leadership, and other stakeholders.</li><li>Lead the annual budgeting process and develop ongoing forecasts to support financial planning and resource allocation.</li><li>Perform budget-to-actual variance analysis, investigate discrepancies, identify trends, and communicate findings and recommendations to management.</li><li>Partner with department heads and line managers to develop budgets, monitor spending, understand financial results, and address budgetary concerns.</li><li>Provide financial guidance and support to non-financial managers, translating complex accounting information into clear, actionable insights.</li><li>Establish and maintain effective internal controls, accounting policies, and procedures to promote accuracy, accountability, and compliance.</li><li>Support annual audits, financial reviews, and the preparation of supporting schedules and documentation.</li><li>Identify opportunities to improve accounting processes, financial reporting, and overall operational efficiency.</li></ul>
2026-10-15T14:18:44Z

Bilingual Customer Service Representative

Miami, FL
onsite
Temporary / Contract
21.00 - 24.00 USD / Hourly
We are looking for a compassionate Customer Service Representative/Helpline Counselor to support individuals who may be experiencing emotional distress and urgent personal challenges in Miami, Florida. This Long-term Contract position is well suited for someone with a background in behavioral health, psychology, or a related medical field who can communicate with empathy and professionalism. The role focuses on delivering thoughtful assistance, gathering accurate information, and helping connect callers with appropriate support while maintaining composure in sensitive situations. Responsibilities:• Respond to inbound calls from individuals seeking support, using active listening and a calm, respectful approach throughout each interaction.• Communicate clearly in both Creole and English to assist callers effectively and reduce barriers to care or guidance.• Document call details, service needs, and relevant outcomes with accuracy to support proper follow-up and recordkeeping.• Provide crisis-focused customer support by assessing immediate concerns and directing individuals to appropriate resources or next steps.• Handle emotionally sensitive conversations with discretion, empathy, and sound judgment in high-pressure situations.• Coordinate with internal teams or partner services when additional assistance, escalation, or continuity of care is needed.• Complete training related to suicide prevention, crisis response, and supportive intervention methods as required for the position.• Support day-to-day contact center operations by maintaining service standards, managing call volume, and performing related data entry tasks.
2026-10-16T13:33:42Z

Workplace Experience Support Specialist

Dubuque, IL
remote
Temporary / Contract
17.00 - 19.00 USD / Hourly
Help Create an Exceptional Workplace Experience- We're seeking a Workplace Experience Support Specialist to help deliver a best-in-class experience for employees, clients, and visitors within a professional office environment. This role is responsible for supporting daily office operations, hospitality services, facilities coordination, reception activities, and workplace culture initiatives. The ideal candidate enjoys being the go-to resource for office support, thrives in a fast-paced environment, and takes pride in creating a welcoming, organized, and efficient workplace. If you enjoy creating exceptional experiences, staying organized, and being the person who helps keep an office running smoothly, we'd love to hear from you. Apply today or give our team a call at 563-359-3995! What You'll Do<ul><li>Serve as a primary point of contact for employees, visitors, clients, and vendors</li><li>Create a welcoming and professional experience for all office guests</li><li>Manage visitor check-in processes and reception responsibilities</li><li>Answer and direct calls through a multi-line phone system</li><li>Coordinate meeting rooms, hospitality services, and office-related events</li><li>Support daily office operations to ensure the workplace remains organized, functional, and professional</li><li>Partner with building management and service vendors regarding facility needs and maintenance requests</li><li>Help maintain a safe, clean, and well-maintained office environment</li><li>Coordinate office equipment, furniture, telephones, security badges, and workplace resources</li><li>Manage office and breakroom supply inventory, ordering, and replenishment</li><li>Prepare presentations, meeting materials, reports, handouts, charts, graphics, and supporting documentation</li><li>Support employee engagement and workplace culture initiatives</li><li>Assist with special projects and operational requests across multiple business areas</li><li>Serve as a liaison between office leadership and workplace support functions as needed</li></ul>Why You'll Love This Opportunity<ul><li>Diverse responsibilities that blend office operations, employee experience, hospitality, and facilities coordination</li><li>High-visibility role supporting employees, leadership, clients, and visitors</li><li>Opportunity to contribute to a positive and engaging workplace culture</li><li>Collaborative, professional, and team-oriented environment</li></ul>If you enjoy creating exceptional experiences, staying organized, and being the person who helps keep an office running smoothly, we'd love to hear from you.
2026-10-09T20:23:48Z

Employee Engagement Coordinator - Temp to Hire

Oklahoma City, OK
onsite
Temporary to Hire
23.00 - 27.00 USD / Hourly
We are looking for a personable and highly organized Engagement Coordinator to support employee-facing operations and create a positive first impression for visitors, candidates, and staff. This contract to hire opportunity is ideal for someone who enjoys balancing front-office coordination with administrative and people-support responsibilities. The person in this role will help keep daily culture and community activities running smoothly while providing responsive, attentive service across recruiting, onboarding, and employee engagement efforts. Responsibilities:• Create a welcoming and positive experience at the front desk by assisting guests, applicants, and employees with courtesy.• Answer main phone lines, respond to routine inquiries, and oversee incoming mail, packages, and office deliveries in an organized manner.• Monitor office entry practices and workplace safety expectations, escalating concerns through the appropriate channels when needed.• Provide day-to-day administrative assistance for culture, community, and human resources activities while handling standard questions and routing sensitive matters to leadership.• Coordinate recruitment support tasks such as scheduling interviews, communicating with candidates, and tracking pre-employment steps including screenings and background checks.• Assist with onboarding by helping prepare orientation materials, collecting employment documentation, and supporting a smooth start for incoming employees.• Maintain accurate and confidential records related to assigned employee engagement and HR support functions.• Contribute to employee recognition programs, internal messaging, and engagement initiatives that strengthen workplace culture.
2026-11-05T16:44:06Z

Legal Assistant

Marietta, GA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Legal Assistant to support a busy commercial real estate practice. This is a part-time opportunity that is expected to be around 20-25 hours per week. Responsibilities:• Prepare, revise, and finalize legal documents related to commercial real estate matters with a high degree of accuracy.• Format contracts, amendments, and other transactional materials, including document comparisons and redlined edits.• Manage attorney calendars, schedule meetings, and help keep deadlines and priorities organized.• Serve as the first point of contact in the office by greeting visitors and maintaining an organized front-desk presence.• Provide day-to-day administrative support to attorneys in an active legal practice with a steady volume of work.• Track document turnaround and help ensure timely responses on legal and administrative matters.• Assist with correspondence, filing, and other office coordination tasks needed to support ongoing client matters.
2026-10-28T07:03:47Z

Office Manager

San Antonio, TX
onsite
Permanent / Full Time
62000.00 - 65000.00 USD / Yearly
We are looking for an organized and proactive Bilingual Office Manager to support daily business operations in San Antonio, Texas. This permanent, on-site position plays a central role in keeping administrative workflows on schedule, coordinating communication with clients, and ensuring office processes run efficiently. The ideal candidate is detail-oriented, dependable, and comfortable handling a mix of operational, financial, and front-office responsibilities. Responsibilities:• Direct day-to-day office administration, monitor key timelines, and help keep priorities and deliverables on track.• Communicate with clients clearly and courteously, including requesting outstanding paperwork, securing signatures, and confirming required authorizations.• Manage accounts receivable activities by tracking open balances and following up on past-due payments.• Coordinate payroll tasks for assigned groups, ensuring information is accurate and submitted within required deadlines.• Work closely with the invoicing contact to support billing activities and help maintain accurate financial records.• Handle incoming mail and correspondence, scan and organize documents, and maintain an orderly filing system for business records.• Oversee office vendors and service providers, assist with administrative payments, and help ensure ongoing operational support for the workplace.• Support front-desk and general office functions as needed, including maintaining an organized office environment and ensuring essential supplies are stocked.
2026-10-20T19:14:13Z

Accounting Assistant

Birmingham, AL
onsite
Temporary to Hire
23.00 - 26.00 USD / Hourly
We are looking for an Accounting Assistant to support daily financial and administrative operations at an equipment center in Birmingham, Alabama. This contract opportunity with potential for a permanent role is ideal for someone who is comfortable balancing accounting tasks with general office support in a busy, team-oriented setting. The role offers the chance to work closely with supervisors and operations staff while helping keep reporting, documentation, and payment processes organized and accurate. Responsibilities:<ul><li>Provide administrative support to the equipment center by managing paperwork, maintaining files, and ensuring documentation is organized and up to date</li><li>Assist with invoice processing by reviewing information, entering data, and preparing documents for approval and payment</li><li>Handle data entry and record maintenance within accounting and operational systems, ensuring accuracy and completeness</li><li>Prepare, update, and distribute reports using Excel and other software to support supervisors and department leadership</li><li>Manage vehicle tag records, departmental paperwork, and other compliance-related documentation</li><li>Serve as a point of contact for routine office inquiries and coordinate information between operations, transportation, and project teams</li><li>Track incoming documents, maintain records, and assist with reporting to support daily business operations</li><li>Help coordinate office activities, schedules, and administrative processes to keep workflows running efficiently</li><li>Support accounts payable and accounts receivable functions through document collection, coding assistance, and recordkeeping</li><li>Perform other general administrative and office support duties as needed in a fast-paced environment</li></ul>
2026-11-05T17:38:41Z

Accounting & Expense Operations Associate

Neptune, NJ
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for an Accounting Administrator to support day-to-day financial operations and administrative accounting activities for a team based in New Jersey. This Long-term Contract position is ideal for someone who can balance routine accounting tasks with responsive internal support and vendor coordination. The role works closely with accounting staff, project teams, and operational partners to keep records accurate, processes organized, and reporting activities on track. Responsibilities: • Coordinate incoming physical mail for the department, including sorting and distributing correspondence on scheduled office days. • Manage shared accounting inboxes and service desk requests by responding to questions, directing issues to the right contacts, and following through on open items. • Organize vendor invoice documentation within internal filing systems and maintain accurate records to support timely processing. • Update expected receivable and payable timing for contract terms that depend on payment collection milestones. • Lead regular onboarding sessions for new employees focused on time entry procedures and expense submission expectations. • Prepare vendor setup materials such as credit applications, registration forms, tax documentation, and requested purchase orders. • Administer company credit card accounts, upload monthly statements, and support expense reconciliation activities. • Review relocation and employee expense submissions for compliance with company guidelines and approved spending limits. • Post daily cash activity, enter non-accounts-payable expenses, and assist with monthly reporting, audit support, budgeting, and forecasting tasks.
2026-10-12T18:38:46Z

Sr. Customer Service Representative

Monroe, OH
onsite
Temporary to Hire
22.00 - 24.00 USD / Hourly
We are looking for a Sr. Customer Service Representative to join a manufacturing organization in Monroe, Ohio in a contract capacity with the potential to become permanent. This role is ideal for a customer-focused individual who can manage order activity, respond to client needs with confidence, and coordinate across teams to deliver a smooth service experience. The position requires strong communication, attention to detail, and a proactive approach to resolving issues from initial request through final completion. Responsibilities: • Manage purchase order and lease processing across the company’s product and service offerings with a high level of accuracy and timeliness. • Respond to inbound customer questions by providing clear information, resolving concerns, and guiding clients to appropriate solutions. • Coordinate with cross-functional teams to monitor inquiries, orders, and lease requests through each stage of completion. • Take ownership of customer complaints and service incidents, driving follow-up actions and ensuring issues are fully resolved. • Maintain a consistent, high-quality customer experience by communicating updates and next steps throughout the service process. • Track individual performance against established service metrics and work to meet or exceed expectations. • Participate in required training programs to strengthen product knowledge, service skills, and role-related capabilities.
2026-11-03T15:33:47Z

Test Center Administrator

Knoxville, TN
onsite
Temporary / Contract
17.10 - 19.80 USD / Hourly
We are looking for a dependable Test Center Administrator to support daily exam operations in Knoxville, Tennessee. This Long-term Contract opportunity is ideal for someone who is organized, attentive to detail, and comfortable creating a detail-focused and secure experience for every visitor. The person in this role will balance front-desk support, candidate assistance, and active test room monitoring while following established testing procedures. Success in this position requires strong customer service skills, sound judgment, and the ability to stay calm in a fast-paced environment. Responsibilities: • Welcome candidates upon arrival, confirm identity documentation, and guide them through the check-in process efficiently and courteously. • Carry out required screening procedures, including the use of security equipment, to help maintain testing integrity and compliance. • Observe exam sessions through routine walkthroughs and close monitoring to ensure rules are followed and irregular activity is addressed promptly. • Provide basic assistance with testing devices and equipment, resolving minor technical issues or escalating concerns when needed. • Respond quickly to candidate questions or incidents, documenting concerns accurately and taking appropriate action in line with site procedures. • Protect confidential testing materials and uphold a secure, orderly environment throughout all phases of exam administration. • Support a fair and comfortable experience for each test taker by enforcing policies consistently and assisting with check-in, seating, and room transitions. • Complete administrative tasks during quieter periods, including scanning, clerical support, record handling, and preparation of materials or equipment. • Capture and maintain digital identification records, such as fingerprint scans, when required by the testing program. • Adjust to operational scheduling needs and represent the organization courteously while following established policies, practices, and standards.
2026-10-27T14:48:43Z

Receptionist

Hamilton, NJ
onsite
Temporary / Contract
19.00 - 20.00 USD / Hourly
We are looking for a detail-oriented Receptionist to support daily front-desk operations in Hamilton, New Jersey. This Long-term Contract position is ideal for someone who is organized, personable, and comfortable managing a busy office environment. The person in this role will serve as a key point of contact for visitors and callers while helping keep administrative tasks accurate and up to date. Responsibilities: • Manage a multi-line phone system, route incoming calls to the appropriate contacts, and provide courteous assistance to callers • Welcome guests and visitors, maintain an organized front-desk presence, and help create a positive first impression of the office • Enter information into internal records and systems with a high level of accuracy and attention to detail • Scan, organize, and file documents so that records remain accessible, complete, and properly maintained • Respond to routine inquiries and relay messages promptly to support smooth communication across the office • Assist with general administrative support duties to help maintain efficient day-to-day operations
2026-11-02T22:23:39Z

Customer Success Specialist

Draper, UT
onsite
Temporary / Contract
20.00 - 20.00 USD / Hourly
We are looking for a Customer Success Specialist to support clients from our Draper, Utah location in a fast-paced Contract role. This position focuses on delivering responsive service, resolving customer concerns efficiently, and creating positive experiences across phone and email channels. The ideal candidate is comfortable managing several browser-based tools at once while helping customers troubleshoot service-related issues with professionalism and care. Responsibilities: • Respond to customer inquiries through inbound calls and email while providing timely, solution-focused support. • Guide customers through account or service concerns and deliver clear updates to ensure a positive overall experience. • Investigate connectivity-related problems and help users resolve issues by walking them through practical troubleshooting steps. • Navigate multiple browser windows and internal systems efficiently to document interactions and access the information needed to assist customers. • Maintain accurate records of customer communications, follow-up actions, and case details within support platforms. • Work collaboratively with internal teams when issues require additional review or escalation to achieve prompt resolution. • Promote strong customer relationships by communicating clearly, setting expectations, and following through on commitments.
2026-11-04T15:58:47Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
24.00 - 24.00 USD / Hourly
We are looking for a Customer Service Representative to support customers with professionalism, accuracy, and a helpful approach in San Francisco, California. This is a Contract position for someone who can create a positive experience on every interaction while managing inquiries efficiently and thoroughly. The ideal candidate is dependable during scheduled hours, communicates clearly, and takes feedback well to continuously improve performance. Responsibilities: • Respond to incoming customer calls and messages with patience, clarity, and a service-focused attitude. • Guide customers through questions, applications, or order-related needs to help them complete the correct forms accurately the first time. • Record customer details and enter information carefully to maintain complete and accurate documentation. • Follow up on outstanding items to reduce delays and keep customer requests moving toward resolution. • Handle both inbound and outbound communication as needed to provide updates, gather missing information, and resolve issues. • Remain available and engaged during assigned queue hours, maintaining consistent attendance and dependable coverage. • Apply coaching and feedback to improve call quality, accuracy, and overall customer satisfaction.
2026-10-07T21:34:09Z

Senior Manager, Customer Experience & Loyalty Operations

El Segundo, CA
onsite
Temporary / Contract
140000.00 - 170000.00 USD / Yearly
Position OverviewWe are seeking a passionate, technically savvy Director of Customer Experience to lead and optimize the end-to-end customer journey for a growing direct-to-consumer (DTC) beauty brand. This is a highly visible, hands-on leadership opportunity for someone who thrives at the intersection of customer experience, technology, AI automation, and operational excellence.The ideal candidate brings strong project management capabilities, experience within the Shopify ecosystem, and a proven ability to implement CRM solutions, optimize AI-powered customer support, and manage internal or outsourced customer service teams.We are looking for a proactive leader who can take ownership of the customer experience function, establish scalable processes, and advocate for the customer across the organization.Key ResponsibilitiesCustomer Experience Strategy & Leadership<ul><li>Own and execute the customer experience strategy across the entire customer journey.</li><li>Serve as the primary advocate for customer experience, partnering with executive leadership, marketing, operations, and e-commerce teams.</li><li>Identify opportunities to improve customer satisfaction, retention, loyalty, and lifetime value.</li><li>Establish KPIs and performance metrics to measure customer experience effectiveness.</li></ul>CRM, Technology & AI Optimization<ul><li>Lead the implementation, integration, and ongoing optimization of CRM and customer experience platforms.</li><li>Manage technology solutions within the Shopify ecosystem, including customer service, loyalty, reviews, and subscription platforms.</li><li>Oversee AI-powered customer support agents, chatbot solutions, and automation initiatives.</li><li>Establish AI governance practices, quality standards, and processes to ensure accurate, effective customer interactions.</li><li>Evaluate emerging technologies and recommend solutions to improve efficiency and customer satisfaction.</li></ul>Project Management & Process Improvement<ul><li>Lead cross-functional projects from planning and implementation through execution and optimization.</li><li>Develop standard operating procedures (SOPs), process documentation, and scalable workflows.</li><li>Identify operational inefficiencies and implement solutions that improve service quality and productivity.</li><li>Take ownership of initiatives, ensuring accountability, timely execution, and measurable results.</li></ul>Customer Service Operations<ul><li>Oversee internal customer support teams and/or outsourced customer service agencies.</li><li>Establish performance expectations, service standards, and quality assurance processes.</li><li>Monitor customer service metrics, including CSAT, response times, resolution rates, and customer sentiment.</li><li>Leverage customer feedback, reviews, and support data to identify trends and recommend improvements.</li></ul>
2026-10-30T18:08:43Z

Customer Service Representative

Cerritos, CA
onsite
Temporary to Hire
19.00 - 22.00 USD / Hourly
We are looking for a Customer Service Representative to join a team in California on a contract basis with the potential for a permanent position. This position is ideal for someone who enjoys helping customers, managing a high volume of communication, and keeping information accurate across multiple systems. The role combines phone support, written correspondence, and administrative coordination to ensure a smooth customer experience. Responsibilities: • Handle incoming customer calls with professionalism, provide timely assistance, and resolve routine questions or service concerns. • Place outbound calls as needed to follow up on requests, confirm details, or support ongoing customer interactions. • Respond to email inquiries clearly and courteously while maintaining accurate records of each communication. • Enter orders and update customer information in internal systems with close attention to accuracy and completeness. • Schedule appointments and coordinate timing details to support customer needs and internal workflow. • Welcome and assist visitors in the showroom, offering product or service guidance and directing requests appropriately. • Perform data entry tasks and maintain organized documentation to support daily customer service operations. • Use Microsoft Excel and Microsoft Word to prepare, track, and manage customer-related information and routine reports.
2026-10-21T00:03:45Z

Sr. Financial Analyst

Toledo, OH
onsite
Permanent / Full Time
100000.00 - 120000.00 USD / Yearly
We are looking for a Sr. Financial Analyst to support financial planning, reporting, and performance analysis for a growing business in Toledo, Ohio. In this role, you will work closely with operational leaders and corporate partners to translate financial results into clear recommendations that improve profitability and efficiency. This position plays a key part in budgeting, forecasting, month-end activities, and control compliance while helping leadership make informed business decisions. Responsibilities:• Evaluate divisional financial results and turn complex data into meaningful insights for business leaders and cross-functional partners.• Support monthly close activities by preparing journal entries, reviewing financial outcomes, and explaining differences across actuals, budgets, forecasts, and prior-year performance.• Create and enhance reporting tools that improve accuracy, reduce manual effort, and accelerate recurring financial analysis.• Contribute to annual planning cycles by assisting with budget preparation, forecast updates, and consolidated reporting across service center and departmental operations.• Produce recurring analyses on service center performance, including profitability trends, cost-to-serve metrics, operating statements, and key business ratios.• Prepare monthly, quarterly, and annual financial reports required for organizational and corporate review.• Partner with service center teams, regional leadership, and senior management to deliver ad hoc analysis that supports operational and strategic decisions.• Complete internal control reviews, respond to audit-related data requests, and participate in assessments that reinforce compliance and sound financial practices.• Assist with special projects and other finance initiatives as business needs evolve.
2026-10-27T13:58:42Z

Cost Accountant

Stuart, FL
onsite
Permanent / Full Time
85000.00 - 100000.00 USD / Yearly
We are looking for a detail-oriented Cost Accountant to join a manufacturing organization in Stuart, Florida. In this role, you will oversee product costing, inventory analysis, and variance reporting while partnering with operations and finance to support planning and decision-making. The position plays an important part in maintaining accurate cost data, improving reporting visibility, and contributing to forecasting and close activities. Responsibilities: • Establish and refine standard product costs to support accurate financial reporting and operational decision-making. • Maintain costing records by updating cost data regularly and validating bills of material for accuracy and completeness. • Calculate costs for machine shipments and projected cost of goods sold to support monthly forecasting activities. • Review and post key monthly cost accounting entries, including purchase price variance, scrap-related expense, and inventory adjustments. • Examine manufacturing variances, identify unusual trends, and help correct reporting issues when discrepancies are found. • Assess warranty-related expenses and prepare the monthly reserve calculation based on current product and claim information. • Partner with operations leaders to create and enhance management reports used for product line performance and cost analysis. • Analyze inventory activity by reviewing cycle count outcomes, comparing book balances to perpetual records, and investigating differences. • Support month-end close, budgeting, annual planning, labor rate development, year-end reporting, and other cost-focused projects as needed.
2026-10-07T14:13:45Z

Billing Clerk

Rancho Santa Fe, CA
onsite
Temporary / Contract
23.00 - 30.00 USD / Hourly
A luxury spa in Rancho Santa Fe is seeking a polished, detail-oriented Billing Clerk to support daily billing operations and maintain accurate client account records. This role is ideal for someone who enjoys working in a high-touch customer service environment while keeping invoices, service charges, and payment records organized. The right candidate will be comfortable balancing administrative accuracy with a professional, discreet approach to client interactions.What You’ll Do:<ul><li>Prepare and review invoices for spa treatments, memberships, packages, and other services.</li><li>Verify service charges, discounts, credits, and account adjustments before billing.</li><li>Enter client payments and reconcile transactions across cash, credit card, and other payment methods.</li><li>Monitor outstanding balances and follow up on billing questions or discrepancies.</li><li>Maintain accurate client account information and billing documentation.</li><li>Coordinate with front desk staff and spa management to resolve invoice or payment issues.</li><li>Review daily transaction reports and assist with end-of-day reconciliation.</li><li>Support membership billing, recurring charges, and package balance tracking.</li><li>Organize receipts, invoices, and supporting documentation for reporting purposes.</li><li>Assist with general administrative tasks as needed.</li></ul>
2026-11-03T19:18:48Z

Claims Representative

Sioux Falls, SD
onsite
Temporary to Hire
20.00 - 21.00 USD / Hourly
We are looking for a Claims Representative to join a finance consulting team in South Dakota. This contract position with permanent potential is ideal for someone who enjoys helping customers, handling a steady volume of inbound calls, and delivering accurate support in a fast-paced environment. The role requires strong communication, dependable office skills, and comfort using customer service platforms to resolve questions efficiently. <ul><li>Serve as a primary point of contact for incoming claims-related calls and inquiries.</li><li>Deliver exceptional customer service to customers, beneficiaries, agents, attorneys, and other authorized parties.</li><li>Review and research account, policy, contract, and claim information to determine benefit eligibility and payment status.</li><li>Explain claims processes, requirements, and next steps clearly and professionally.</li><li>Accurately document customer interactions and maintain detailed records.</li><li>Investigate and resolve customer concerns, escalating complex issues when appropriate.</li><li>Navigate multiple systems and applications to gather information and process requests.</li><li>Maintain compliance with company policies, procedures, and applicable regulations.</li><li>Meet or exceed service, quality, productivity, and performance goals.</li><li>Collaborate with team members to ensure a positive customer experience and efficient workflow.</li><li>Participate in ongoing training, coaching, and process improvement initiatives.</li><li>Support special projects and other departmental responsibilities as needed.</li></ul>
2026-11-05T22:24:07Z

15 17

967 results for Help Desk in Html