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1015 results for Customer Experience Specialist in Html

Customer Service Representative
  • San Diego, CA
  • onsite
  • Temporary / Contract
  • 19.00 - 21.00 USD / Hourly
  • <p>Our client is seeking a professional and customer-focused Customer Service Representative for a fast-paced call center environment. This role is responsible for handling a high volume of inbound and/or outbound calls, assisting customers with questions and concerns, resolving issues efficiently, and delivering a positive customer experience.</p><p>The ideal candidate will have strong communication skills, patience, problem-solving abilities, and the ability to thrive in a structured, performance-driven setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound and/or outbound customer calls in a professional manner</li><li>Assist customers with inquiries related to accounts, products, services, orders, or billing</li><li>Resolve customer issues efficiently while maintaining a high level of service</li><li>Escalate complex concerns to the appropriate department when necessary</li><li>Document customer interactions accurately in CRM or customer service systems</li><li>Meet call center metrics related to response time, quality, and customer satisfaction</li><li>Follow company policies, scripts, and service procedures</li><li>Collaborate with team members and supervisors to support service goals</li><li>Perform additional customer support or administrative tasks as assigned</li></ul><p><br></p>
  • 2026-10-02T15:38:47Z
Customer Service Representative
  • Valley Center, CA
  • onsite
  • Temporary / Contract
  • 24.00 - 28.00 USD / Hourly
  • <p>A growing professional services company is seeking a <strong>Customer Service Representative</strong> to join its client support team. This position is less of a traditional call-center role and more focused on building relationships, managing client requests, coordinating internally, and making sure customers receive timely answers. You’ll be the person clients can count on when they need help — whether that means answering a question, coordinating with another department, researching an issue, or simply following up when you said you would.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as a primary point of contact for assigned customers</li><li>Respond to phone and email inquiries</li><li>Research customer questions and provide accurate answers</li><li>Track requests from beginning to resolution</li><li>Coordinate with internal departments to resolve issues</li><li>Schedule appointments, services, or follow-up calls as needed</li><li>Maintain detailed customer records</li><li>Update CRM information and account notes</li><li>Process service requests and account changes</li><li>Prepare correspondence and customer documentation</li><li>Monitor outstanding requests and proactively follow up</li><li>Escalate complex issues to the appropriate team member</li><li>Identify opportunities to improve the customer experience</li><li>Assist with general administrative projects</li></ul>
  • 2026-10-02T18:13:46Z
Customer Service Representative
  • Fairfax, VA
  • onsite
  • Temporary / Contract
  • 18.00 - 19.00 USD / Hourly
  • <p>We are seeking a customer service representative to provide excellent support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating across phone, email, and chat channels.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries in a timely and professional manner</li><li>Resolve customer concerns and escalate complex issues when needed</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Collaborate with internal teams to ensure customer satisfaction</li><li>Identify opportunities to improve service processes</li></ul><p><br></p>
  • 2026-10-16T19:13:41Z
Bilingual Spanish Customer Service Representative
  • San Diego, CA
  • onsite
  • Temporary / Contract
  • 19.00 - 22.00 USD / Hourly
  • <p>Our client is seeking a professional and customer-focused Bilingual Spanish Customer Service Representative to support customers by phone, email, and other communication channels. This role is ideal for someone who is fluent in both English and Spanish, enjoys helping people, and can resolve inquiries efficiently while providing a positive customer experience. The ideal candidate will have strong communication skills, patience, attention to detail, and the ability to work effectively in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide customer service support in both English and Spanish</li><li>Answer inbound calls, emails, and messages from customers in a professional and timely manner</li><li>Assist customers with questions related to products, services, orders, billing, or account information</li><li>Resolve customer issues and escalate more complex concerns when needed</li><li>Document customer interactions accurately in internal systems</li><li>Maintain a high level of professionalism, empathy, and service quality</li><li>Follow company policies, procedures, and service standards</li><li>Collaborate with internal teams to ensure timely issue resolution</li><li>Support additional administrative or customer support tasks as assigned</li></ul><p><br></p>
  • 2026-10-01T22:48:46Z
Customer Service Representative
  • Dallas, TX
  • onsite
  • Temporary / Contract
  • 18.00 - 23.00 USD / Hourly
  • <p>Our client is seeking a customer-focused and detail-oriented Customer Service Representative to support daily customer interactions and ensure a positive customer experience. The ideal candidate is a strong communicator who can efficiently manage inquiries, resolve issues, and build lasting relationships while working in a fast-paced environment.</p><p><strong>Key Responsibilities</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Process orders, requests, and account updates</li><li>Resolve customer concerns and escalate issues when necessary</li><li>Maintain accurate customer records and documentation</li><li>Collaborate with internal teams to ensure timely resolution of customer needs</li><li>Provide professional and courteous service at all times</li></ul><p><br></p>
  • 2026-10-09T00:38:44Z
Customer Service Representative
  • San Diego, CA
  • onsite
  • Temporary / Contract
  • 18.00 - 21.00 USD / Hourly
  • <p>We are seeking a professional and customer-focused Bilingual Spanish Customer Service Representative to support clients and customers in both English and Spanish. The ideal candidate will have strong communication skills, a service-oriented mindset, and the ability to manage inquiries, resolve issues, and provide a positive customer experience in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, and chat in both English and Spanish.</li><li>Provide accurate information regarding products, services, orders, and account details.</li><li>Resolve customer concerns and escalate complex issues when appropriate.</li><li>Document customer interactions, updates, and resolutions in internal systems.</li><li>Maintain a high level of professionalism and customer service in every interaction.</li><li>Collaborate with internal teams to ensure timely and effective problem resolution.</li><li>Support additional administrative or service-related tasks as needed.</li></ul><p><br></p>
  • 2026-10-01T22:48:46Z
Customer Service Representative
  • West Des Moines, IA
  • onsite
  • Temporary / Contract
  • 19.00 - 21.00 USD / Hourly
  • <p>We are looking for a Customer Service Representative to support a busy service team in West Des Moines, Iowa. This Contract position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions efficiently. The person in this role will handle a high volume of customer interactions while ensuring accurate order processing and a positive service experience.</p><p><br></p><p>Responsibilities:</p><p>• Main customer contact at the weight station, helping customers in person come in and out.</p><p>• Place outbound calls as needed to follow up on requests, confirm details, or provide updates to customers.</p><p>• Enter and update order information accurately within internal systems to support smooth processing.</p><p>• Assist customers with service-related inquiries while maintaining a courteous and helpful approach in every interaction.</p><p>• Document conversations, actions taken, and next steps to ensure clear records and continuity of service.</p><p><br></p><p>If this aligns with your career experience, please apply through our Robert Half website or call 515.706.4974 for any questions!</p>
  • 2026-10-16T21:04:06Z
Customer Service Representative
  • Allentown, PA
  • onsite
  • Temporary / Contract
  • 18.00 - 20.00 USD / Hourly
  • <p>Robert Half is seeking a professional and customer-focused Customer Service Representative to support daily client interactions and deliver excellent service across phone, email, and digital channels. This role is ideal for someone who communicates clearly, solves problems efficiently, and can manage a high volume of inquiries while maintaining accuracy and professionalism. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone, email, and other communication channels.</li><li>Resolve customer issues, complaints, and service requests in a timely and professional manner.</li><li>Maintain accurate customer records and update information in CRM or internal systems.</li><li>Process orders, requests, returns, and other service-related transactions.</li><li>Escalate complex issues to the appropriate team when needed.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Track recurring service issues and share insights to help improve customer experience and workflow efficiency.</li><li>Support high-volume service needs while maintaining attention to detail and service quality. </li></ul><p><br></p>
  • 2026-10-02T21:44:30Z
Customer Service Representative
  • Lynnwood, WA
  • onsite
  • Temporary to Hire
  • 25.00 - 27.00 USD / Hourly
  • <p>We are looking for a Customer Service Representative to join a manufacturing team in a contract-to-permanent role. This onsite position supports customer interactions, administrative coordination, and event-related activities while helping maintain smooth day-to-day operations. The ideal candidate brings a service-oriented approach, communicates clearly, and can adapt easily between office responsibilities and occasional travel.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and other communication channels, providing timely and attentive support.</p><p>• Enter orders, maintain accurate records, and assist with invoice-related processing to support daily business operations.</p><p>• Coordinate logistics and materials for company visits, trade school outreach, and event participation.</p><p>• Represent the company at booths and events, engaging attendees and delivering a positive customer experience during extended periods on site.</p><p>• Use Microsoft 365 and other business technology tools to complete administrative work and support team workflows.</p><p>• Partner with internal colleagues to manage changing priorities and contribute to shared operational goals.</p><p>• Travel out-of-state as needed for events and offsite activities, typically accounting for a small portion of the schedule </p>
  • 2026-10-14T21:04:00Z
Customer Service Representative
  • Apple Valley, MN
  • onsite
  • Temporary / Contract
  • 20.00 - 22.00 USD / Hourly
  • <p>We are looking for a dependable and service-minded Customer Service Representative to support customers and ensure a positive experience throughout every interaction. This role is ideal for someone who enjoys helping others, solving problems, and working in a fast-moving environment where no two days are exactly the same.</p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as the primary point of contact for customer questions and concerns.</li><li>Assist customers with account updates, order inquiries, service requests, and general information.</li><li>Investigate and resolve issues while providing timely and accurate follow-up.</li><li>Enter and maintain customer information in internal systems.</li><li>Process requests, documentation, and transactions with a high level of accuracy.</li><li>Partner with internal teams to ensure customer needs are met efficiently.</li><li>Handle a high volume of interactions while maintaining professionalism and attention to detail.</li><li>Contribute to a positive customer experience by building rapport and delivering excellent service.</li></ul><p><br></p>
  • 2026-10-13T13:14:04Z
Customer Service Representative
  • Draper, UT
  • remote
  • Temporary / Contract
  • 18.00 - 21.00 USD / Hourly
  • <p>We are seeking a professional and customer-focused <strong>Customer Service Representative (CSR)</strong> for a contract opportunity in Draper, Utah. This role is responsible for delivering exceptional customer support, resolving inquiries, processing requests, and ensuring a positive customer experience.</p><p><br></p><p>The Customer Service rep will be over:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Provide accurate information regarding products, services, orders, and account status</li><li>Resolve customer concerns and complaints in a professional and timely manner</li><li>Process orders, returns, updates, and account changes</li><li>Document customer interactions within company systems</li><li>Escalate complex issues to the appropriate department when necessary</li><li>Follow up with customers to ensure issue resolution and satisfaction</li></ul><p><br></p>
  • 2026-10-16T17:53:40Z
Sr Customer Contact Center
  • Stoneham, MA
  • onsite
  • Permanent / Full Time
  • 60000.00 - 61000.00 USD / Yearly
  • We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
  • 2026-09-18T15:54:03Z
Workplace Specialist
  • Mountain View, CA
  • onsite
  • Temporary / Contract
  • 35.00 - 45.00 USD / Hourly
  • <p><strong>Create an Exceptional Employee Experience.</strong></p><p>We're seeking a proactive and service-oriented <strong>Workplace Specialist</strong> to help deliver a seamless, welcoming, and productive workplace experience for employees and guests. This role partners across facilities, office operations, and employee experience to ensure the office runs smoothly day-to-day.</p><p><strong>Key Responsibilities</strong></p><ul><li>Support daily workplace and office operations</li><li>Serve as a point of contact for employee and guest requests</li><li>Coordinate conference rooms, office logistics, and workplace services</li><li>Manage vendors, supplies, mail, and office inventory</li><li>Support employee events, meetings, and engagement initiatives</li><li>Conduct office walkthroughs to maintain a clean, organized, and welcoming environment</li></ul><p><br></p>
  • 2026-10-16T23:48:47Z
Customer Service Representative
  • Bloomington, MN
  • onsite
  • Temporary / Contract
  • 19.00 - 21.00 USD / Hourly
  • <p>We are seeking a Customer Service Representative to join a dynamic team environment. This role is responsible for providing excellent customer support, and assisting with day-to-day administrative and operational tasks. The ideal candidate is organized, professional, and committed to delivering a positive experience for customers.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and professional assistance to customers, clients, and team members.</p><p>• Perform a variety of administrative and operational support duties as needed.</p><p>• Build and maintain positive relationships through strong communication and customer service skills.</p><p>• Collaborate with team members and other departments to support business operations.</p><p>• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.</p>
  • 2026-09-30T20:38:46Z
Client Inventory Specialist
  • Kohler, WI
  • onsite
  • Temporary to Hire
  • 19.00 - 20.00 USD / Hourly
  • We are looking for a dependable Client Inventory Specialist to support inventory control, order fulfillment, and customer service operations at an onsite client location in Wisconsin. This permanent role is a contract opportunity with the potential to become permanent for someone who enjoys balancing detailed inventory work with responsive service and daily coordination across multiple locations. The position plays an important part in keeping materials organized, available, and moving efficiently to meet business needs.<br><br>Responsibilities:<br>• Monitor replenishment and backorder activity, review inventory reports, and take action to keep stock levels aligned with demand.<br>• Check document and publication revision details, confirm material records and bill of materials information, and ensure order data is accurate before release.<br>• Forward verified requests for internal processing and support timely order ticket creation for downstream fulfillment.<br>• Receive inbound shipments each day, organize materials, and distribute items to plant, warehouse, service parts, and central store locations.<br>• Transport boxes of materials between customer warehouse locations using a personal vehicle, with daily local travel and mileage reimbursement provided.<br>• Enter orders based on incoming requests, pick products from inventory, package items securely, and prepare shipments for delivery or freight.<br>• Maintain stock organization through regular restocking activities and help support annual and ongoing physical inventory accuracy.<br>• Serve as backup support for call center operations by handling customer calls professionally, answering inquiries, and processing requests efficiently.
  • 2026-10-05T21:48:46Z
Workplace Specialist
  • Menlo Park, CA
  • onsite
  • Temporary / Contract
  • 35.00 - 50.00 USD / Hourly
  • <p><strong>Help Shape the Employee Experience.</strong></p><p><br></p><p>We're looking for a proactive, hospitality-minded <strong>Workplace Specialist</strong> to help create an exceptional office experience in a fast-growing startup. This role is perfect for someone who enjoys wearing multiple hats, solving problems, and building a workplace where employees feel supported, engaged, and excited to come to work.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Own day-to-day workplace operations and ensure the office runs smoothly</li><li>Deliver a best-in-class employee and guest experience</li><li>Coordinate office logistics, conference rooms, vendors, and workplace services</li><li>Manage office inventory, supplies, food and beverage programs, and deliveries</li><li>Support onboarding, employee events, team gatherings, and culture initiatives</li><li>Partner with facilities, IT, and cross-functional teams on workplace projects</li><li>Identify opportunities to improve processes and enhance the employee experience</li></ul><p><br></p>
  • 2026-10-16T23:48:47Z
Customer Service Rep.
  • Arcadia, CA
  • onsite
  • Temporary to Hire
  • 19.00 - 23.00 USD / Hourly
  • <p>A Healthcare Company is looking for a customer-focused <strong>Customer Service Representative </strong>to support clients and serve as a dependable point of contact throughout their skincare project experience in California. This Customer Service Representative ideal for someone who communicates clearly, handles inquiries with professionalism, and keeps customers updated on order and project status. The Customer Service Representative will help strengthen client relationships by resolving concerns efficiently, documenting interactions accurately, and sharing important feedback with internal teams.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>• Respond to incoming customer calls and messages promptly, providing clear answers and helpful guidance.</p><p>• Place outbound calls when needed to follow up on requests, confirm details, and keep clients informed of progress.</p><p>• Enter and update customer orders with accuracy, ensuring records remain complete and current.</p><p>• Communicate project and order status to clients in a timely manner to maintain confidence and transparency.</p><p>• Address customer questions, concerns, and service issues with professionalism and a solution-oriented approach.</p><p>• Escalate or relay client feedback and unresolved matters to the appropriate internal team members for follow-through.</p><p>• Maintain organized documentation of customer interactions, account updates, and service outcomes.</p><p>• Support a high-volume service environment while balancing responsiveness, accuracy, and quality of care.</p><p><br></p><p><strong>Benefits:</strong> Health, Dental, Vision, 401k, and Sick Time Off.</p>
  • 2026-09-24T18:58:43Z
Customer Service Representative
  • Pine Brook, NJ
  • onsite
  • Permanent / Full Time
  • 50000.00 - 60000.00 USD / Yearly
  • <p>We are seeking a Customer Service Representative to join a busy service-focused team in Pine Brook, NJ. This role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage a high volume of calls, emails, and service requests while staying organized and detail-oriented.</p><p>Key Responsibilities:</p><ul><li>Handle a high volume of incoming customer calls, emails, and service requests</li><li>Assist customers with service questions, appointments, technician updates, and general inquiries</li><li>Provide timely, professional, and accurate communication throughout the service process</li><li>Document customer conversations, requests, changes, and follow-up items accurately</li><li>Support the Dispatch team with customer information, scheduling updates, and service details</li><li>Communicate schedule changes, delays, cancellations, and technician updates to customers</li><li>Maintain accurate customer and service information within company systems</li><li>Manage multiple priorities while maintaining strong attention to detail</li><li>Follow up on customer matters and assigned tasks through completion</li><li>Work closely with Customer Service, Dispatch, technicians, Parts, Estimates, Accounts Receivable, and other internal teams</li><li>Utilize CRM, phone, communication, and service-management systems effectively</li></ul><p><br></p><p><br></p>
  • 2026-10-06T18:28:46Z
Customer Service Representative
  • Brisbane, CA
  • remote
  • Temporary / Contract
  • 24.00 - 26.00 USD / Hourly
  • <p>Our client, a well-established and growing logistics company in Brisbane, is seeking a <strong>Customer Service Representatives</strong> for a <strong>contract-to-hire</strong> opportunity. This role is ideal for a customer-focused professional who brings a strong service background, a positive attitude, and a genuine desire to learn and grow within a business. You’ll join a fast-paced environment where teamwork, adaptability, and a commitment to delivering excellent support are highly valued.</p><p><br></p><p><strong>Responsibilities:</strong> </p><ul><li>Delivering exceptional customer service via phone, email, and other communication channels. </li><li>Responding to customer inquiries, resolving issues, and ensuring a high-quality client experience. </li><li>Assisting with order management, shipment updates, and service-related requests. </li><li>Partnering with internal teams to support daily logistics and customer operations. </li><li>Maintaining accurate records and updating customer information in internal systems.</li><li>Supporting administrative tasks and contributing to overall team success. </li></ul><p><br></p>
  • 2026-10-05T14:48:45Z
Sr. Customer Service Representative
  • Monroe, OH
  • onsite
  • Temporary to Hire
  • 22.00 - 24.00 USD / Hourly
  • We are looking for a Sr. Customer Service Representative to join a manufacturing organization in Monroe, Ohio in a contract capacity with the potential to become permanent. This role is ideal for a customer-focused individual who can manage order activity, respond to client needs with confidence, and coordinate across teams to deliver a smooth service experience. The position requires strong communication, attention to detail, and a proactive approach to resolving issues from initial request through final completion.<br><br>Responsibilities:<br>• Manage purchase order and lease processing across the company’s product and service offerings with a high level of accuracy and timeliness.<br>• Respond to inbound customer questions by providing clear information, resolving concerns, and guiding clients to appropriate solutions.<br>• Coordinate with cross-functional teams to monitor inquiries, orders, and lease requests through each stage of completion.<br>• Take ownership of customer complaints and service incidents, driving follow-up actions and ensuring issues are fully resolved.<br>• Maintain a consistent, high-quality customer experience by communicating updates and next steps throughout the service process.<br>• Track individual performance against established service metrics and work to meet or exceed expectations.<br>• Participate in required training programs to strengthen product knowledge, service skills, and role-related capabilities.
  • 2026-09-28T12:33:44Z
Patient Access Specialist
  • Bangor, ME
  • onsite
  • Temporary / Contract
  • 17.10 - 19.80 USD / Hourly
  • <p>We are looking for a Patient Access Specialist to support patient intake and account setup for hospital services in Bangor, Maine. This Long-term Contract position focuses on creating an efficient, respectful registration experience while maintaining accurate records and meeting compliance standards. The ideal candidate will combine strong customer service skills with attention to detail to help patients, families, and care teams navigate the admissions and pre-registration process.</p><p><br></p><p>Available Schedules: </p><p>7am-7pm Friday, Saturday, Sunday</p><p> </p><p> 12pm -12am Thursday, Friday, Saturday</p><p><br></p><p>Responsibilities:</p><p>• Manage patient admissions, registration, and pre-registration activities for hospital services while ensuring complete and accurate account information.</p><p>• Gather and update demographic, insurance, and financial details through direct patient interaction as well as inbound and outbound calls before scheduled visits.</p><p>• Review physician orders, assign medical record numbers correctly, and perform documentation and compliance checks to support accurate account creation.</p><p>• Explain consent documents and patient-facing forms, obtain required signatures, and provide clear instructions related to treatment, coverage, and next steps.</p><p>• Verify insurance eligibility, enter benefit information into the system, and support clean claim submission through precise plan selection and data entry.</p><p>• Discuss patient financial responsibility, collect point-of-service payments and outstanding balances, and present available payment plan options when appropriate.</p><p>• Screen accounts for medical necessity requirements, issue applicable beneficiary notices and educational materials, and document distribution according to policy.</p><p>• Use auditing and reporting tools to identify account issues, correct errors, and provide timely accuracy data to Patient Access leadership.</p><p>• Deliver compassionate, service-focused support in every interaction while consistently following organizational policies, quality standards, and regulatory requirements.</p>
  • 2026-10-12T18:58:43Z
Customer Service Representative
  • Wilmington, DE
  • remote
  • Temporary / Contract
  • 19.00 - 22.00 USD / Hourly
  • <p><strong>Job Summary</strong></p><p> We are seeking a professional, dependable, and customer-focused <strong>Customer Service Representative</strong> to join our call center team in <strong>Wilmington, Delaware</strong>. This is a fully onsite role requiring attendance <strong>5 days per week</strong>. The ideal candidate will have strong communication skills, a positive attitude, and the ability to handle a high volume of inbound and outbound calls while providing excellent service to customers.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle a high volume of inbound and outbound customer calls in a professional and courteous manner.</li><li>Respond to customer inquiries regarding products, services, account information, billing, or general support needs.</li><li>Resolve customer issues efficiently and accurately while maintaining a high level of customer satisfaction.</li><li>Document customer interactions, concerns, and resolutions in the appropriate systems.</li><li>Escalate complex issues to supervisors or other departments as needed.</li><li>Follow call center procedures, scripts, and quality standards.</li><li>Meet performance goals related to call volume, response time, accuracy, and customer service.</li><li>Assist with follow-up calls, emails, or other communications as required.</li><li>Maintain up-to-date knowledge of company products, services, and policies.</li><li>Collaborate with team members and leadership to support overall service goals.</li></ul><p><strong> </strong></p>
  • 2026-10-07T15:28:43Z
Customer Service Representative
  • San Francisco, CA
  • onsite
  • Temporary / Contract
  • 22.80 - 26.40 USD / Hourly
  • We are looking for a Customer Service Representative to support customers with professionalism, accuracy, and a helpful approach in San Francisco, California. This is a Contract position suited for someone who can create a positive customer experience by listening carefully, resolving questions efficiently, and ensuring each interaction moves applications or requests forward. The ideal candidate is dependable during scheduled hours, communicates clearly, and takes feedback well while maintaining strong service standards.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide clear, courteous assistance tailored to each inquiry.<br>• Make outbound calls when follow-up is needed to gather missing details, clarify next steps, or help customers complete requests.<br>• Enter orders, applications, and customer information accurately to support a high rate of complete submissions on the first review.<br>• Guide customers through required forms and documentation so they understand what is needed without feeling pressured.<br>• Monitor open and pending cases proactively and take action to reduce delays or incomplete submissions.<br>• Maintain consistent availability during assigned shift hours and remain ready to assist customers throughout the day.<br>• Apply coaching and performance feedback constructively to improve call handling, accuracy, and overall service quality.
  • 2026-10-14T15:58:40Z
Collections Specialist
  • Rochester, NY
  • onsite
  • Permanent / Full Time
  • 39520.00 - 45760.00 USD / Yearly
  • <p>We are looking for a motivated Resolution Expert to join a growing team in Rochester, New York. This position focuses on speaking directly with consumers to address account concerns, arrange practical repayment solutions, and deliver a detail-oriented customer experience. The ideal candidate is confident on the phone, comfortable working in a fast-paced environment, and able to balance empathy with accountability while managing a high volume of daily interactions.</p><p><br></p><p>Responsibilities:</p><p>• Handle a large number of daily consumer calls, with a primary focus on outbound outreach while also responding to inbound inquiries.</p><p>• Speak with customers to review account status, answer questions, and guide conversations toward timely resolution.</p><p>• Set up and negotiate payment arrangements that align with company guidelines and individual customer situations.</p><p>• Document interactions accurately and maintain detailed account records throughout the collections process.</p><p>• Identify accounts that require additional review and route them for legal action, dispute investigation, or bankruptcy processing when appropriate.</p><p>• Use sound judgment to de-escalate concerns, overcome objections, and move accounts toward resolution.</p><p>• Manage conversations effectively across multiple accounts while meeting productivity and quality expectations.</p><p>• Work with internal leadership and team processes to support efficient account recovery and consistent customer communication.</p>
  • 2026-09-28T15:44:09Z
Customer Service Representative
  • Delray Beach, FL
  • remote
  • Temporary / Contract
  • 18.00 - 20.00 USD / Hourly
  • <p>Are you a customer-focused professional with call center or administrative experience? We're hiring a <strong>Customer Service Representative</strong> for a fast-paced Delray Beach office. This role combines outbound calling, research, data entry, and clerical support.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Make outbound calls to DMVs and government agencies to obtain and verify information</li><li>Process paperwork, maintain accurate records, and update internal systems</li><li>Handle clerical tasks, document review, and follow-up communication to ensure timely processing</li></ul>
  • 2026-10-09T17:08:42Z
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