<p>Our client is in need of a dedicated Customer Service Representative to join their team. In this role, you will serve as the first point of contact for customers, ensuring their needs and concerns are addressed promptly and effectively. Your ability to communicate clearly and work collaboratively will play a key role in enhancing the overall customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by actively listening to customer concerns and offering tailored solutions.</p><p>• Manage and resolve assigned cases, including incoming customer inquiries and issues.</p><p>• Maintain proactive communication with customers regarding their inquiries and the status of resolutions.</p><p>• Collaborate with internal teams to ensure customer requests and complaints are resolved in a timely manner.</p><p>• Work closely with management and sales teams to evaluate customer service strategies and identify areas for improvement.</p><p>• Participate in training sessions and team meetings to enhance service delivery and ensure alignment with company goals.</p><p>• Perform additional tasks and responsibilities as needed to support departmental objectives.</p><p>• Utilize customer service software to document interactions and track case resolutions efficiently.</p><p>• Contribute to improving the company’s customer satisfaction score by consistently delivering high-quality service.</p>
<p><strong>Job Title:</strong> Manager, Organizational Change Management – HR</p><p><strong>Location:</strong> Houston, TX | Hybrid, 4x a week onsite</p><p><strong>Employment Type: </strong>18 Week Contract To Hire</p><p><strong>Reports To:</strong> Sr. Manager, Organizational Change Management</p><p><strong>Job Summary</strong></p><p>The Manager, Organizational Change Management (OCM) – HR is a strategic role responsible for driving enterprise-wide HR transformation initiatives. This position leads the development and execution of change management strategies across all HR functions, ensuring alignment with organizational goals and fostering a culture of agility, engagement, and continuous improvement.</p><p>The OCM Manager will collaborate closely with HR leaders and cross-functional teams to support change initiatives and ensure consistent messaging across functions. This includes partnering with Talent, Total Rewards, HR Technology, and Communications to assess impacts, coordinate rollout strategies, and promote adoption of key programs. The role requires strong relationship-building skills and the ability to navigate diverse stakeholder needs while fostering a unified approach to organizational change.</p><p><strong>Essential Duties & Responsibilities</strong></p><ul><li>Lead change management efforts across assigned HR domains to support strategic initiatives and operational improvements.</li><li>Partner with HR leadership and business stakeholders to assess change impacts and develop tailored strategies for adoption and sustainability.</li><li>Design and implement comprehensive change management plans, including:</li><li>Stakeholder engagement</li><li>Communication strategies</li><li>Training and enablement programs</li><li>Organizational readiness assessments</li><li>Resistance management</li><li>Serve as a trusted advisor to HR leaders and cross-functional teams on change leadership and organizational effectiveness.</li><li>Support deployment and optimization of digital HR tools and platforms, including system implementations and upgrades.</li><li>Measure and report on change effectiveness, adoption rates, and employee engagement related to HR initiatives.</li><li>Collaborate with internal communications and learning teams to ensure consistent messaging and capability building.</li><li>Plan, coordinate, and activate HR functional campaigns and events.</li></ul>
