We are looking for a Customer Experience Specialist to join our team in Houston, Texas, on a long-term contract basis. In this role, you will be responsible for delivering exceptional service to customers while maintaining accurate records and collaborating with team members to resolve inquiries. This position offers an excellent opportunity to showcase your communication skills and contribute to enhancing customer satisfaction in the energy sector.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and inquiries, providing accurate information and resolving customer concerns.<br>• Maintain and update customer records in internal systems, ensuring data accuracy and completeness.<br>• Collaborate with Division Order Analysts to address complex customer inquiries and issues.<br>• Conduct research on customer accounts as needed to assist with problem resolution.<br>• Handle release requests and other administrative tasks related to customer accounts.<br>• Utilize SAP and other systems to support customer service operations, with training provided as needed.<br>• Work independently while adhering to organizational processes and maintaining high standards of professionalism.<br>• Demonstrate strong attention to detail and organizational skills in daily tasks.<br>• Contribute to a team-oriented environment by sharing insights and supporting colleagues.<br>• Deliver exceptional customer service while adhering to company policies and procedures.
<p>Our client is offering an exciting opportunity for a Licensed Client Services Associate in Houston, Texas. As a Licensed Client Services Associate, you will be integral to our team, handling customer relations, managing financial data, and ensuring the smooth operation of our services. This role is situated within the wealth management industry.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently manage client transactions and money movement requests</p><p>• Regularly communicate with clients regarding new business and existing issues</p><p>• Execute client-specific projects as needed</p><p>• Handle outbound calls and emails to service clients professionally</p><p>• Review and prepare comprehensive investment reports</p><p>• Accurately update client information for review meetings</p><p>• Confirm transactions with clients to ensure accuracy</p><p>• Responsibly manage calendars and CRM to record client interactions</p><p>• Resolve client queries via phone and email promptly and effectively</p><p>• Summarize meeting notes, emails, and financial data for client meetings</p>
