<p><strong>Tier 2 Deskside / Systems Technician</strong></p><p><strong>Location:</strong> Rockville, MD or Bluemont, VA (Onsite)</p><p><strong>Schedule:</strong> 24/7/365 Support Environment</p><p><strong>Clearance:</strong> Public Trust Security Clearance required (must be obtained prior to start)</p><p><strong>Duration: </strong>26 Week Contract, potential for extension</p><p><strong>Overview</strong></p><p>We are seeking a qualified, customer-focused Tier 2 Deskside/System Technician to provide 24/7/365 systems administration and deskside support across two primary sites: Rockville, MD and Mount Weather (Bluemont, VA). This role offers the opportunity to work in a fast-paced, diverse, and highly collaborative environment where career development is strongly supported.</p><p>You will gain valuable skills in time management, problem-solving, communication, and troubleshooting while supporting critical IT operations.</p><p>e<strong>Key Responsibilities</strong></p><p><strong>Deskside & Operational Support</strong></p><ul><li>Serve as a primary point of contact providing onsite 24/7 operational deskside engineering and break/fix support for desktop and laptop devices.</li><li>Conduct non-disruptive deskside support for deploying Windows 10 and Windows 11 configured hardware.</li><li>Utilize tools such as MS Office Suite, ServiceNow, and other deployment-related technologies.</li><li>Coordinate with Tier 3 teams for system changes and upgrades.</li><li>Provide onsite IT support during practice, mock, and real DR/COOP exercises.</li><li>Communicate effectively with end users and internal teams, providing timely updates and working efficiently under tight schedules.</li><li>Participate in occasional travel between Rockville, MD and Bluemont, VA locations.</li></ul><p><strong>Systems Support & Administration</strong></p><ul><li>Maintain and support a high-availability environment utilizing virtualization and redundancy best practices.</li><li>Provide technical guidance to Tier 2 and Tier 3 teams.</li><li>Perform system maintenance including software upgrades, backups, recovery, and file maintenance.</li><li>Review systems for critical updates weekly and during major security threats or operational exercises.</li><li>Provide on-call support for Production Operating Environment (POE) issues as needed.</li><li>Troubleshoot and resolve moderately complex hardware and software issues.</li><li>Log all work in ServiceNow ITSM, meeting time-to-resolution standards.</li><li>Escalate unclear issues to leadership when necessary.</li></ul><p><strong>Hardware Deployment & Asset Management</strong></p><ul><li>Configure and deploy mobile devices, laptops, thin clients, desktops, and related equipment; role includes lifting and moving equipment.</li><li>Manage procurement, deployment, support, and disposal of software and hardware assets.</li><li>Execute asset control tasks onsite and offsite.</li><li>Provide guided hands-on support for network or systems needs at customer headquarters.</li></ul>
We are looking for a skilled Data Engineer to join our team in Houston, Texas. As part of the Manufacturing industry, you will play a pivotal role in developing and maintaining data infrastructure critical to our operations. This is a long-term contract position that offers the opportunity to work on innovative projects and collaborate with a dynamic team.<br><br>Responsibilities:<br>• Design and implement scalable data pipelines to support business operations and analytics.<br>• Develop, test, and maintain ETL processes for efficient data extraction, transformation, and loading.<br>• Utilize tools such as Apache Spark and Hadoop to manage and process large datasets.<br>• Integrate and optimize data streaming platforms like Apache Kafka.<br>• Collaborate with cross-functional teams to ensure data solutions align with organizational goals.<br>• Monitor and troubleshoot data systems to ensure optimal performance and reliability.<br>• Create and maintain documentation for data processes and systems.<br>• Stay updated on emerging technologies and recommend improvements to enhance data engineering practices.<br>• Ensure data security and compliance with industry standards and regulations.
<p>The IT Compliance Administrator will be responsible for supporting the processes, methods, practices, and controls required to plan, manage, and execute IT supported tools and applications. This is a business facing role that helps managing the portfolio of projects identified to optimize business processes through technology solutions.</p><p><br></p><p>This position will report to the Senior IT Compliance Manager. </p><p><br></p><p>Detailed Description:</p><p>• Assist the Sr. IT Compliance Manager in the governance of IT, including the Executive IT Steering Committee to ensure prioritization and funding of technology and automation strategies that align to and support the Company's business strategies.</p><p>• Assist in developing and monitoring the IT operational and capital project budgets, help identify changes in the business environment that affect budgets and recommend corrective actions.</p><p>• Review, monitor, and audit IT projects and change management standards and processes, encompassing common system development lifecycle methods.</p><p>• Facilitate communication between IT and business units, including but not limited to business analysis, coordination and development of project business cases, charters resource allocations, project inter-dependence, project QA, and project status reporting.</p><p>• Maintain and regularly update the portfolio of IT projects and initiatives.</p><p>• Support the review, coordination, and implementation of ITs compliance requirements, including the facilitation of ITs annual risk assessment and mitigating activities, SOX/ITGC controls, policies, standards and procedures, and related documentation.</p><p>• Provide guidance to IT and business units on upcoming initiatives to ensure proper consideration and inclusion of compliance activities to meet requirements.</p><p>• Work with Internal/External Audit teams, IT, and business units to manage annual SOX compliance and similar processes.</p><p>• Promote a diverse and inclusive work environment where employees of all backgrounds feel included, and their contributions are valued.</p><p>• Perform other duties as necessary. </p><p><br></p><p>Job Requirements</p><p>• Excellent interpersonal and communication skills with the ability to develop and sustain effective working relationships with employees at all levels within the Company.</p><p>• Strong written/verbal communication, presentation, and interpersonal skills with the ability to establish effective rapport with all levels of employees and provide professional customer services.</p><p>• Ability to clearly communicate business and technology direction to various levels of management and stakeholders. </p><p>• Demonstrate experience supporting management activities through all levels of the Company.</p><p>• Strong organizational, coordination, and basic program/project support skills, including planning, tracking, and follow-through, with the ability to rapidly assess risk and escalate or help resolve issues.</p><p>• Ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when faced with adversity.</p><p>• Demonstrate ability to work proactively and independently with minimal supervision, while also collaborating effectively in a team environment.</p><p>• Must be available to travel as needed (within and outside of Houston area).</p><p><br></p><p><br></p>
