6 results for Noc Technician in Houston, TX

Telecom Analyst – Telecom Optimization

Houston, TX
remote
Temporary
22.16 - 26.40 USD / Hourly
Telecom Analyst – Telecom Optimization (Contract)Role SummaryThis contract role supports telecom cost optimization and modernization efforts by evaluating legacy analog voice and data services. The Telecom Analyst will analyze usage, billing, and inventory data to determine whether services should be retained, replaced, or disconnected, and will provide clear, data‑driven recommendations to stakeholders. The position requires hands‑on experience with legacy telecommunications circuits and strong analytical and communication skills. Key Responsibilities<ul><li>Analyze telecommunications billing, usage, and inventory data to identify cost‑saving opportunities</li><li>Evaluate legacy analog lines and data circuits by location, usage, and business need</li><li>Identify redundant, underutilized, or obsolete services for disconnect or replacement</li><li>Collaborate with site contacts, TEM vendors, and telecom carriers to gather and validate required data</li><li>Develop clear recommendations to retain, replace, or disconnect telecom services</li><li>Track findings, decisions, and actions in designated tracking and reporting systems</li><li>Manage project timelines, deliverables, and execution of approved disconnect or optimization initiatives</li><li>Provide regular status updates, resolve issues, and maintain clear communication with stakeholders throughout the project lifecycle</li></ul>Key Interactions<ul><li>Site leadership and local contacts to validate service requirements and business impact</li><li>Telecom Expense Management (TEM) vendors for billing, inventory, and reporting data</li><li>Telecom carriers to confirm circuit details, disconnects, and service changes</li><li>Internal project stakeholders to provide updates, recommendations, and execution status</li></ul>
2026-03-13T15:13:46Z

Network Analyst III - US

Houston, TX
remote
Temporary
- USD / Hourly
We are looking for an experienced Network Analyst III to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in supporting enterprise network operations and collaborating on projects requiring advanced networking expertise. This role involves direct interaction with end users, requiring strong communication and troubleshooting skills, as well as extensive experience with firewalls and network security. Responsibilities: • Provide technical support for network-related issues, ensuring timely resolution and minimal disruptions. • Act as a resource for diagnosing and resolving performance issues across networks and applications. • Utilize network monitoring and configuration management tools to oversee operations and maintain optimal performance. • Manage service requests, outages, and change requests through the organization's service portal. • Identify and recommend technologies and solutions based on industry standards and best practices. • Coordinate and oversee scheduled maintenance activities, including weekend operations. • Collaborate effectively with global teams and end users to address technical concerns and provide clear communication. • Troubleshoot and analyze data packets using tools like Wireshark to identify root causes of application performance issues. • Support field technicians and ensure seamless operations within the Oil and Gas industry. • Maintain and configure firewalls, VPNs, and other security protocols to safeguard network integrity.
2026-03-09T18:58:44Z

Help Desk/Desktop Support Analyst

Houston, TX
onsite
Contract / Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations. Responsibilities: • Deliver first-line technical assistance for hardware, software, and network-related issues. • Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment. • Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365. • Escalate unresolved issues to higher-level support teams for advanced troubleshooting. • Record incidents, solutions, and processes systematically within the ticketing system. • Facilitate onboarding and offboarding procedures, including device setup and user account configuration. • Track and maintain an inventory of IT assets to ensure proper documentation and accountability. • Adhere to established IT policies, procedures, and security standards to maintain system integrity.
2026-04-01T12:13:48Z

Desktop Support Analyst

Houston, TX
onsite
Temporary
28.50 - 33.00 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in providing technical assistance and maintaining the functionality of desktop systems. This role offers an excellent opportunity to showcase your expertise in troubleshooting, system management, and customer support. Responsibilities: • Provide timely technical support for desktop systems, ensuring minimal downtime and optimal performance. • Resolve service desk tickets with efficiency and professionalism, addressing user concerns effectively. • Manage and maintain Active Directory accounts, including user access and permissions. • Perform troubleshooting tasks to identify and resolve software and hardware issues. • Support Microsoft Windows 10 environments, ensuring system updates and functionality. • Collaborate with team members to implement best practices for desktop support. • Educate users on system features and basic troubleshooting techniques to enhance self-sufficiency. • Monitor system performance and report any irregularities or potential risks. • Document processes and solutions to maintain a comprehensive knowledge base. • Assist in the installation and configuration of desktop hardware and software.
2026-04-01T12:13:48Z

Analyst III, Technical Support

Houston, TX
remote
Temporary
25.00 - 35.00 USD / Hourly
Role OverviewThe Telecommunications Analyst III – POTS Transition supports the POTS Transition Team, which is responsible for implementing POTS (Plain Old Telephone Service) replacement solutions and coordinating field execution activities. This role focuses on managing end‑to‑end replacement efforts, including site coordination, service provider engagement, installation oversight, post‑cutover validation, and savings calculation.The position works closely with the Disconnect Coordination Team (DCT) to ensure timely execution of disconnect activities once replacement solutions are fully implemented. The ideal candidate brings extensive experience with legacy voice and data circuits, strong field execution capabilities, and the ability to manage complex, multi‑stakeholder initiatives. Key Responsibilities<ul><li>Implement POTS replacement solutions at field locations</li><li>Coordinate with site contacts, service providers, vendors, and telecom carriers</li><li>Schedule and manage site surveys and oversee installation activities</li><li>Validate operational readiness following cutover</li><li>Calculate cost savings associated with completed POTS replacements</li><li>Notify the Disconnect Coordination Team (DCT) once replacements are complete and disconnects can proceed</li><li>Maintain effective cross‑functional communication to ensure accurate execution and alignment</li></ul> Detailed Responsibilities<ul><li>Lead execution of POTS replacement initiatives across assigned locations</li><li>Gather and validate requirements in collaboration with site contacts and stakeholders</li><li>Coordinate site surveys, installation schedules, and service provider activities</li><li>Oversee replacement installations and confirm services are functioning as intended post‑cutover</li><li>Prepare and present findings, recommendations, and status updates to project leadership and stakeholders</li><li>Track progress, timelines, risks, and dependencies across multiple initiatives</li><li>Calculate and document realized cost savings tied to completed replacements</li><li>Maintain accurate records in designated tracking and reporting systems</li><li>Collaborate closely with the Disconnect Coordination Team (DCT) to enable follow‑on disconnect execution</li></ul> Key InteractionsThis role works closely with a broad range of internal and external partners, including:<ul><li>Internal site contacts and business stakeholders</li><li>Telecommunications carriers and service providers</li><li>Vendors supporting surveys and installations</li><li>Sourcing and digital teams</li><li>Disconnect Coordination Team (DCT)</li><li>Project and operational leadership</li></ul>Strong communication, coordination, and stakeholder management skills are essential for success.
2026-03-18T13:33:47Z

Analyst I, Technical Support

Houston, TX
remote
Temporary
23.00 - 29.00 USD / Hourly
Role OverviewThe Telecom Analyst – Telecom Optimization role supports a targeted initiative focused on evaluating and optimizing legacy analog telecommunications services. This position is responsible for analyzing telecom usage, billing, and inventory data to determine whether services should be retained, replaced, or disconnected.The ideal candidate brings hands‑on experience with legacy voice and data circuits, strong analytical skills, and the ability to translate complex telecom data into clear, actionable, cost‑saving recommendations. This role plays a key part in cost optimization and modernization efforts across the organization. Key Responsibilities<ul><li>Analyze telecommunications billing, usage, and inventory data to identify cost‑savings opportunities</li><li>Evaluate legacy analog voice lines and data circuits to determine continued need or eligibility for replacement or disconnection</li><li>Partner with site contacts, TEM vendors, and telecom carriers to collect required data and validate findings</li><li>Develop data‑driven recommendations to retain, replace, or disconnect services</li><li>Maintain and update analysis results, decisions, and actions within designated tracking systems</li><li>Manage project timelines, deliverables, and execution of approved actions</li><li>Provide regular status updates, reporting, and issue resolution to stakeholders throughout the project lifecycle</li></ul> Detailed Responsibilities<ul><li>Conduct detailed analysis of analog telecommunications lines by location, usage, and billing</li><li>Identify redundant, underutilized, or unnecessary services</li><li>Validate requirements and findings with internal stakeholders and external vendors</li><li>Coordinate execution of approved disconnects or replacements</li><li>Track progress, risks, and dependencies to ensure timely completion of project objectives</li><li>Communicate clearly and effectively with technical and non‑technical stakeholders</li></ul> Key Interactions<ul><li>Internal site contacts and business stakeholders</li><li>Telecom Expense Management (TEM) vendors</li><li>Telecom carriers and service providers</li><li>Project and operational leadership teams</li></ul>
2026-03-18T13:23:44Z