<p>We’re looking for a reliable and customer-focused Help Desk Technician to join our IT support team. In this role, you'll be the first point of contact for technical issues, helping end users troubleshoot hardware, software, and network-related problems. If you enjoy solving problems and delivering great customer service, we want to hear from you.</p><ul><li>Provide first-level technical support via phone, email, or ticketing system</li><li>Troubleshoot and resolve hardware, software, printer, and connectivity issues</li><li>Set up and configure desktops, laptops, mobile devices, and peripheral equipment</li><li>Assist with user account administration in Active Directory, Office 365, etc.</li><li>Escalate complex issues to appropriate IT staff or vendors</li><li>Maintain accurate documentation of support requests and resolutions</li><li>Educate users on best practices, tools, and company policies</li><li>Assist with onboarding/offboarding processes for employees</li><li>Support and maintain inventory of IT assets and loaner equipment</li></ul>
<p><strong>The successful candidate will be able to:</strong></p><ul><li>Actively participate in the planning design and implementation of network related projects</li><li>Act as an escalation resource for reported network or application performance issues</li><li>Manage and support the network monitoring and configuration management software</li><li>Provide technical and architectural support for field networks to include industrial switches routers and wireless bridges</li><li>Assist in developing the overall network strategy</li><li>Utilize service portal to manage and create service requests outages and change requests</li><li>Identify evaluate and recommend technologies using best practices/industry standards</li><li>Identify innovative ways to utilize existing applications and technologies</li><li>Forecast and coordinate management of change for scheduled maintenance weekends</li><li>Effectively communicate with end users and peers around the world</li><li>International and Domestic travel may be required</li></ul><p><br></p>
<p>We're seeking a Senior Network Engineer to join a high-performing team, supporting a 100% Cisco infrastructure. This is a hands on engineering role ideal for someone with deep Cisco expertise and a passion for designing and maintaining complex networks. </p><ul><li>Design, implement, and maintain enterprise network solutions (routing, switching, firewalls, wireless)</li><li>Lead troubleshooting and performance optimization efforts</li><li>Manage WAN connectivity (SD-WAN, MPLS), unified communications (CUBE, SIP, voice gateways), and cloud networking (Azure ExpressRoute)</li><li>Ensure network availability, security, scalability, and documentation</li><li>Mentor junior engineers and collaborate across departments</li></ul>
<p>We’re seeking a highly skilled and proactive <strong>Senior Infrastructure Engineer</strong> to lead the design, optimization, and automation of our enterprise data center and cloud environments. This role is ideal for a seasoned professional with deep expertise in <strong>Cisco UCS</strong>, <strong>VMware</strong>, <strong>SAN technologies</strong>, and <strong>AWS cloud infrastructure</strong>, who thrives in a fast-paced, mission-critical setting.</p><p>You’ll be responsible for architecting and maintaining robust, scalable systems that support virtualization, storage, backup, and hybrid cloud operations—while mentoring junior engineers and driving automation through tools like <strong>Terraform</strong>, <strong>PowerCLI</strong>, and <strong>Ansible</strong>.</p><p>Architect and manage <strong>Cisco UCS</strong> infrastructure including blade/rack servers, Fabric Interconnects, and service profiles</p><p>Lead administration and optimization of <strong>VMware vSphere</strong> environments: ESXi hosts, vCenter, clustering, and resource planning</p><p>Oversee <strong>SAN</strong> platforms (e.g., Pure Storage, NetApp), including provisioning, Fibre Channel zoning, and performance tuning</p><p>Design and implement enterprise <strong>backup and disaster recovery</strong> strategies to ensure data resilience</p><p>Drive <strong>AWS</strong> cloud initiatives, including EC2 provisioning, hybrid cloud integration, and infrastructure scaling</p><p>Automate infrastructure provisioning and configuration using <strong>Terraform</strong>, <strong>PowerCLI</strong>, and <strong>Ansible</strong></p><p>Lead lifecycle management, patching, and capacity planning across physical and virtual environments</p><p>Maintain detailed documentation including architecture diagrams, operational procedures, and recovery plans</p><p>Provide Tier 3 support for escalated infrastructure issues and mentor junior team members</p><p>Collaborate with cross-functional teams to align infrastructure solutions with business goals</p>
<p>We’re seeking a highly skilled <strong>Senior Network Engineer</strong> with deep expertise in <strong>wireless technologies</strong>, <strong>F5 load balancing</strong>, and <strong>Palo Alto firewalls</strong> to join our global infrastructure team. This role is ideal for a technical leader who thrives in complex environments, understands the business impact of network performance, and is passionate about securing and optimizing enterprise networks.</p><p>You’ll be responsible for designing, implementing, and maintaining high-performance wireless networks, managing advanced F5 configurations, and enforcing robust security policies through Palo Alto platforms—all while collaborating with global IT teams to support mission-critical systems.</p><p>🔧 Key Responsibilities</p><ul><li>Design, deploy, and maintain enterprise-grade <strong>wireless networks</strong> using <strong>Aruba</strong> and <strong>Cisco Meraki</strong>, ensuring coverage, performance, and security</li><li>Manage and optimize <strong>F5 LTM/GTM</strong> environments, including traffic steering, SSL offloading, and application delivery</li><li>Implement and maintain <strong>Palo Alto firewalls</strong>, including policy creation, threat prevention, and access control</li><li>Monitor and troubleshoot network performance using tools like <strong>SolarWinds</strong>, <strong>ThousandEyes</strong>, and <strong>F5 Analytics</strong></li><li>Ensure secure authentication via <strong>Cisco ISE</strong> (802.1x, RADIUS, TACACS) across wired and wireless infrastructure</li><li>Maintain proxy solutions such as <strong>Zscaler</strong>, <strong>McAfee</strong>, and <strong>Palo Alto GlobalProtect</strong></li><li>Collaborate with global IT teams to address security concerns and implement new systems</li><li>Document network architecture, cabling layouts, and operational procedures</li><li>Participate in on-call rotation and support a <strong>Follow the Sun</strong> operational model</li><li>Support telephony systems including <strong>Audiocodes SBC</strong> and <strong>Microsoft Teams</strong> integration</li><li>Ensure compliance with regulatory and security standards across network infrastructure</li></ul><p><br></p>
<p>We’re seeking a skilled and proactive Systems Administrator to join our IT team. You’ll be responsible for maintaining, configuring, and ensuring the reliable operation of servers, networks, and other critical infrastructure. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and values security and uptime — this role is for you.</p><ul><li>Maintain and support physical and virtual server environments (Windows/Linux)</li><li>Manage user accounts, permissions, and group policies via Active Directory and Azure AD</li><li>Monitor system performance and troubleshoot hardware/software issues</li><li>Apply system patches, updates, and security configurations regularly</li><li>Maintain and improve backup and disaster recovery processes</li><li>Support cloud services (Microsoft 365, Azure, or AWS depending on environment)</li><li>Administer storage systems, file shares, and print services</li><li>Implement and manage endpoint management tools (e.g., Intune, SCCM, Jamf)</li><li>Collaborate with security and network teams to ensure compliance and uptime</li><li>Document systems, configurations, and standard operating procedures</li></ul>
<p>We are seeking a skilled Service Desk Tier 2 Analyst to join our IT team supporting a dynamic oil and gas environment. This role is responsible for providing advanced technical support, troubleshooting complex issues, and ensuring seamless IT operations across the organization. You will act as an escalation point for Tier 1 support and collaborate with infrastructure and application teams to resolve incidents efficiently.</p><ul><li>Serve as the second-level escalation point for technical issues related to hardware, software, and network connectivity.</li><li>Diagnose and resolve complex incidents within agreed SLAs.</li><li>Support enterprise applications, including ERP systems and industry-specific software.</li><li>Perform root cause analysis and document solutions for knowledge base improvement.</li><li>Collaborate with Tier 3 teams for advanced troubleshooting and project support.</li><li>Maintain compliance with IT security policies and industry regulations.</li><li>Provide remote and on-site support for field operations and corporate offices.</li></ul>
