<p>We’re looking for a <strong>Desktop Support Analyst</strong> to provide hands-on technical support to our end users and play a critical role in keeping our IT operations running smoothly. The Desktop Support Analyst is responsible for providing Tier 1 and Tier 2 technical support for hardware, software, and network issues. You’ll work closely with employees across departments to ensure their IT needs are met in a timely and professional manner. This is an ideal role for someone with strong troubleshooting skills, great communication, and a passion for helping others.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and peripherals (Windows/macOS environments)</li><li>Troubleshoot software and hardware issues, escalate when necessary</li><li>Set up and configure new user workstations, accounts, and access permissions</li><li>Maintain and update IT asset inventory and documentation</li><li>Support remote access tools, VPN connectivity, and video conferencing systems (Zoom, Teams)</li><li>Install and update approved software and patches</li><li>Assist with onboarding and offboarding of employees</li><li>Respond to and resolve helpdesk tickets in a timely manner using a ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>Collaborate with system and network administrators on larger issues and projects</li><li>Maintain a high level of customer service and professionalism in all interactions</li></ul>
We are looking for a dedicated Service Desk Analyst to join our team in Houston, Texas. In this role, you will handle a variety of IT support tasks, ensuring seamless technology operations and delivering exceptional service to users. The ideal candidate will be proactive, detail-oriented, and adept at resolving technical issues efficiently.<br><br>Responsibilities:<br>• Monitor and manage onsite IT inventory, ensuring accurate tracking and reporting of issued equipment.<br>• Resolve customer-reported technical issues using ticket management systems, ensuring timely and effective resolutions.<br>• Administer mobile text messaging systems and oversee software lifecycle management for employees.<br>• Conduct testing and analysis of IT systems and software to evaluate performance and reliability.<br>• Implement and prioritize solutions for IT-related concerns, escalating complex issues to appropriate teams.<br>• Perform system installations, updates, and maintenance procedures to prevent service interruptions.<br>• Develop training manuals and user-friendly materials to guide end-users in navigating IT systems.<br>• Collaborate with internal teams to align IT services with organizational needs and goals.<br>• Stay updated on advancements in IT to recommend improvements and optimize performance.
<p><strong>Primary Duties:</strong></p><ul><li>Serve as the initial point of contact for internal technical support, addressing issues via phone, email, or in person.</li><li>Diagnose and resolve problems related to computers, mobile devices, printers, and commonly used software.</li><li>Log all support interactions and resolutions in the IT service management system.</li><li>Forward more complex or unresolved issues to senior IT staff or external vendors when necessary.</li><li>Assist with employee onboarding and offboarding by setting up user accounts and preparing IT equipment.</li><li>Track and manage IT hardware and software inventory, ensuring compliance with company standards.</li><li>Provide assistance to remote employees and field staff with connectivity and access challenges.</li></ul><p><br></p>
<p>As our team expands, we are looking for a dedicated <strong>IT Administrator</strong> to ensure our systems run smoothly, our users are supported, and our data remains secure. The IT Administrator will be responsible for maintaining the organization’s IT infrastructure, including servers, workstations, network devices, and user accounts. You’ll provide day-to-day support to end users, manage IT assets, implement security measures, and support ongoing technology initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to users for hardware, software, and network issues (Tier 1–2 support)</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage Active Directory, Office 365, Exchange, and user access permissions</li><li>Monitor and support local and cloud-based networks and servers</li><li>Perform regular system backups and test disaster recovery procedures</li><li>Ensure patch management and endpoint protection across all systems</li><li>Maintain IT inventory and documentation</li><li>Assist with onboarding/offboarding of employees and IT equipment provisioning</li><li>Support VPN, remote access, and cloud collaboration tools (e.g., Teams, Zoom)</li><li>Implement and maintain IT security policies and best practices</li><li>Work with vendors and service providers to support hardware/software purchases and repairs</li></ul>
<p>Robert Half is partnering with a dynamic company in Waller to find an<strong> IT Support Specialist.</strong> This role has excellent growth potential, including international exposure and partial remote flexibility after onboarding and a successful performance review.</p><p><br></p><p><strong>Responsibilities Include:</strong></p><ul><li>Deliver <strong>Level 1 & Level 2 IT Support</strong>, addressing issues via hotline, ticketing systems (SuccessFactors), and email.</li><li>Provide hands-on assistance for hardware and software installations, upgrades, and troubleshooting.</li><li>Facilitate smooth <strong>onboarding</strong> for new hires, setting up user accounts, installing necessary packages, and configuring access rights.</li><li>Manage Active Directory and Exchange tasks, including user account creation and mailbox management.</li><li>Act as an IT generalist, addressing various user-facing technical needs and troubleshooting network, email, desktop, and peripheral device issues.</li><li>Collaborate on global IT projects, working closely with internal teams across departments.</li><li>Ensure hardware is properly set up, including computers, monitors, printers, and cabling needs.</li><li>Uphold IT compliance by maintaining asset tracking, updating documentation, and adhering to company policies and procedures.</li><li>Drive system security by consistently managing antivirus, encryption, and OS updates.</li><li>Partner with backend and application engineers to streamline end-user support solutions.</li></ul><p><br></p>
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Technician</strong> with 3+ years of hands-on IT support experience to join our team on a contract basis. This role is fully onsite in Houston and requires a strong background in supporting Microsoft 365, Intune, and end-user hardware and peripherals.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide onsite technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft 365 applications and services (Outlook, Teams, SharePoint, OneDrive, etc.).</li><li>Support and manage endpoints through Intune, including device enrollment, configuration, and compliance policies.</li><li>Maintain and upgrade end-user hardware, ensuring minimal downtime and optimal performance.</li><li>Document issues, solutions, and user support requests in ticketing systems.</li><li>Collaborate with IT team members to escalate and resolve complex issues.</li></ul>
<p>Overview Hands-</p><p>on IT leader with deep technical expertise in Microsoft Azure, Microsoft 365, and enterprise infrastructure. Experienced in leading IT operations teams, balancing tactical execution with strong leadership and communication. Brings oil & gas industry context, ensuring reliable support across offices and remote field operations. </p><p>Core Technical Skills </p><p>• Microsoft Azure: VMs, storage, networking, hybrid cloud, AD Connect. </p><p>• Microsoft 365: Exchange Online, Teams, SharePoint, OneDrive, Azure AD. • Infrastructure: Windows Server, Active Directory, VMware/Hyper-V, SAN/NAS, backup & disaster recovery.</p><p> • Networking: LAN/WAN, VPNs, firewalls, routers/switches, VoIP, field connectivity. </p><p>• Endpoint Management: Intune/SCCM, patching, imaging, inventory lifecycle. </p><p>• Cybersecurity: Identity & access, endpoint protection, incident response, compliance controls</p>
<p>As we continue to scale, we are seeking a strategic and visionary <strong>Chief Information Officer (CIO)</strong> to lead our enterprise-wide technology strategy and digital transformation initiatives. The CIO will serve as a key member of the executive leadership team and will be responsible for driving the overall IT strategy, infrastructure, cybersecurity, and digital innovation across the organization. This individual will align technology with business goals, foster a culture of continuous improvement, and ensure IT systems and teams support organizational growth and resilience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and execute a comprehensive IT strategy aligned with business goals and future growth</li><li>Oversee all aspects of IT operations, including infrastructure, enterprise applications, cybersecurity, support, and compliance</li><li>Lead digital transformation initiatives to modernize platforms and improve customer and employee experiences</li><li>Evaluate and implement emerging technologies to maintain competitive advantage</li><li>Build and lead a high-performing IT leadership team and foster cross-functional collaboration</li><li>Establish IT governance, risk management, and compliance frameworks (e.g., SOX, HIPAA, NIST)</li><li>Manage the IT budget, vendor relationships, and technology investments to deliver ROI</li><li>Drive enterprise data strategy, business intelligence, and analytics capabilities</li><li>Serve as the primary liaison between IT and other business units</li><li>Ensure robust disaster recovery, business continuity, and cybersecurity protocols are in place</li></ul>
We are looking for a skilled Business Intelligence Director to lead data-driven strategies and insights for our organization. This is a Contract position based in Houston, Texas, where you will oversee the development and implementation of BI solutions to support business decision-making. The ideal candidate will possess a strong technical background and a proven ability to manage diverse analytics tools and methodologies.<br><br>Responsibilities:<br>• Lead the design and implementation of business intelligence solutions to support organizational goals.<br>• Analyze complex data sets to identify trends, patterns, and actionable insights.<br>• Oversee the integration and optimization of tools such as Atlassian Jira, BusinessObjects, and Cognos BI.<br>• Develop and maintain advanced data visualizations and dashboards to support decision-making.<br>• Collaborate with cross-functional teams to define analytics requirements and deliver tailored solutions.<br>• Utilize Maps API and other technologies to enhance location-based data analysis.<br>• Conduct A/B testing to evaluate the effectiveness of business strategies and solutions.<br>• Provide ad hoc reporting to meet the dynamic needs of stakeholders.<br>• Foster a culture of analytics and data-driven decision-making across the organization.<br>• Ensure adherence to Agile Scrum methodologies in project execution.
