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2 results for Help Desk Support Manager in Houston, TX
- Houston, TX
- onsite
- Contract / Temporary to Hire
- 23.75 - 27.5 USD / Hourly
- We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations.<br><br>Responsibilities:<br>• Deliver first-line technical assistance for hardware, software, and network-related issues.<br>• Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment.<br>• Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365.<br>• Escalate unresolved issues to higher-level support teams for advanced troubleshooting.<br>• Record incidents, solutions, and processes systematically within the ticketing system.<br>• Facilitate onboarding and offboarding procedures, including device setup and user account configuration.<br>• Track and maintain an inventory of IT assets to ensure proper documentation and accountability.<br>• Adhere to established IT policies, procedures, and security standards to maintain system integrity.
- 2026-04-01T00:00:00Z
- Houston, TX
- onsite
- Temporary
- 28.5 - 33 USD / Hourly
- We are looking for a skilled Desktop Support Analyst to join our team in Houston, Texas. In this long-term contract position, you will play a vital role in providing technical assistance and maintaining the functionality of desktop systems. This role offers an excellent opportunity to showcase your expertise in troubleshooting, system management, and customer support.<br><br>Responsibilities:<br>• Provide timely technical support for desktop systems, ensuring minimal downtime and optimal performance.<br>• Resolve service desk tickets with efficiency and professionalism, addressing user concerns effectively.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Perform troubleshooting tasks to identify and resolve software and hardware issues.<br>• Support Microsoft Windows 10 environments, ensuring system updates and functionality.<br>• Collaborate with team members to implement best practices for desktop support.<br>• Educate users on system features and basic troubleshooting techniques to enhance self-sufficiency.<br>• Monitor system performance and report any irregularities or potential risks.<br>• Document processes and solutions to maintain a comprehensive knowledge base.<br>• Assist in the installation and configuration of desktop hardware and software.
- 2026-04-01T00:00:00Z