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3 results for Help Desk Support Manager in Houston, TX

Application Support Engineer

Houston, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to support critical plant-focused software environments for a manufacturing organization in Houston, Texas. This Long-term Contract position is ideal for someone who combines hands-on application support expertise with strong coordination skills to keep systems stable, current, and responsive to business needs. The role will serve as a key point of ownership for assigned applications, helping manage incidents, oversee patching activities, and guide enhancement efforts in partnership with vendors and internal stakeholders. Responsibilities: • Serve as the primary owner for assigned manufacturing and quality-related applications, ensuring reliable day-to-day performance and issue resolution. • Manage support requests across multiple levels of complexity, triaging incidents, tracking progress, and escalating specialized problems to external application vendors when needed. • Coordinate application updates, maintenance activities, and patch deployments to keep platforms secure, compliant, and operational. • Lead assigned application initiatives using structured project delivery methods, with the ability to work in both waterfall and agile-style environments. • Partner with business users and technical teams to evaluate support trends, identify recurring issues, and improve overall application service quality. • Oversee change activities related to application enhancements, configuration adjustments, and operational improvements while maintaining clear documentation. • Provide support for plant and quality systems, including applications such as Leakdoss and Limb systems, based on business priorities. • Use ServiceNow and related ITSM tools to manage ticket workflows, monitor support activity, and maintain accurate records of incidents, requests, and changes.
2026-07-23T00:00:00Z

Application Support Engineer

Houston, TX
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an Application Support Engineer to provide dependable technical support for business applications and end-user systems in Houston, Texas. This Long-term Contract position is ideal for someone who combines strong troubleshooting ability with hands-on experience across hardware, directory services, and network-connected environments. The role will focus on maintaining application performance, resolving user issues efficiently, and supporting a stable technology experience across the organization. Responsibilities: • Investigate and resolve application incidents by diagnosing software, hardware, and access-related issues in a timely manner. • Support user account administration and permissions management within Active Directory to ensure secure and reliable system access. • Provide hands-on assistance with Dell Technologies hardware, including setup, troubleshooting, and coordination of repairs or replacements when needed. • Monitor application behavior and system performance to identify recurring problems and recommend practical improvements. • Partner with internal technical teams to address connectivity, infrastructure, and Cisco-based environment issues that affect application availability. • Document support activities, root causes, and resolution steps to improve knowledge sharing and service consistency. • Assist with software deployments, updates, and configuration changes while minimizing disruption to daily operations. • Communicate clearly with users and stakeholders regarding issue status, expected timelines, and recommended next steps.
2026-07-23T00:00:00Z

Customer Service Supervisor

Houston, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
Our client is seeking a bilingual Customer Service Supervisor to lead a customer support function for an equipment and distribution business. This role is ideal for a fluent Spanish-English candidate who can guide a small team, strengthen service standards, and handle escalated customer concerns with confidence. The ideal candidate brings strong organizational skills, advanced Excel capabilities, and a track record of improving workflows and performance measurement within a customer service environment. Responsibilities:• Lead, coach, and develop a customer service team of at least two employees, setting clear expectations and supporting day-to-day success.• Oversee the resolution of complex customer issues, ensuring concerns are addressed promptly and effectively.• Design and track key performance indicators to measure team productivity, service quality, and response effectiveness.• Analyze service trends and operational data in Microsoft Excel to identify gaps and recommend practical improvements.• Support billing-related inquiries and coordinate with internal teams to resolve account or payment discrepancies.• Use CRM and call center tools, including dialer systems, to manage customer interactions and maintain accurate records.• Create training plans and provide ongoing mentorship to strengthen communication, problem-solving, and service delivery skills.• Review existing customer service processes and implement improvements that increase efficiency and enhance the customer experience.
2026-07-10T00:00:00Z