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3 results for Help Desk Analyst in Houston, TX

Benefits Support Analyst

Houston, TX
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area. Responsibilities:• Support customers throughout the complete project lifecycle, from sales to implementation and support.• Address and resolve Benefit related support tickets in a timely and efficient manner.• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.
2026-05-08T00:00:00Z

Operations Analyst II

Houston, TX
onsite
Temporary / Contract
22 - 25 USD / Hourly
We are looking for an Operations Analyst II (Contractor) to support planning, coordination, and process execution for operational activities in Houston, Texas. This Long-term Contract position works closely with deployment, business operations, and product leadership to keep projects organized, documented, and aligned with business goals. The ideal candidate brings strong analytical ability, advanced Excel skills, and a disciplined approach to reporting, quality, and cross-functional collaboration. Responsibilities: • Coordinate operational planning efforts and support day-to-day execution across deployment, business operations, and product teams. • Build and maintain productive working relationships with internal partners to support project progress and business objectives. • Evaluate operational needs to define project scope, gather requirements, and document findings in a clear and organized manner. • Prepare recurring and ad hoc reports by collecting data, analyzing results, and presenting concise summaries for stakeholders. • Monitor process quality and help uphold established standards to ensure consistent service delivery. • Track key activities, organize supporting documentation, and provide updates that improve visibility into operational work. • Contribute to team priorities by assisting with related assignments and supporting broader operational initiatives as needed.
2026-05-14T00:00:00Z

Accounting Analyst

Sugar Land, TX
onsite
Temporary to Hire
33.25 - 38.5 USD / Hourly
We are looking for an Accounting Analyst to join a fast-paced team. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a high-volume environment and brings a strong blend of accounts receivable knowledge, collections experience, and customer service skills. The role is fully onsite and will support day-to-day accounting operations with a focus on accuracy, responsiveness, and effective account follow-up. Responsibilities: • Manage a large volume of collection activities by contacting customers, following up on outstanding balances, and helping resolve payment issues in a timely manner. • Support accounts receivable operations by reviewing open invoices, applying payments, and maintaining accurate customer account records. • Assist with billing-related tasks, including invoice review, issue resolution, and coordination with internal teams to ensure correct charges. • Perform account reconciliations to identify discrepancies, research variances, and keep financial records up to date. • Deliver attentive customer service while responding to account questions and working with clients to address billing or payment concerns. • Maintain detailed documentation of collection efforts, account activity, and follow-up actions to support reporting and audit readiness. • Contribute to general accounting functions as needed, ensuring work is completed accurately and within established timelines. • Use NetSuite to monitor account status, update financial information, and support daily transaction processing.
2026-05-14T00:00:00Z