We are looking for an experienced Help Desk Manager to lead and oversee the efficient operation of our service desk team. This role requires a proactive individual who excels in troubleshooting, managing support systems, and ensuring customer satisfaction. Based in The Woodlands, Texas, this position is ideal for someone committed to delivering high-quality IT service management.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure timely resolution of support requests.<br>• Oversee the handling of service desk tickets, ensuring issues are resolved efficiently and documented accurately.<br>• Implement and maintain IT service management (ITSM) best practices to optimize workflows and service delivery.<br>• Administer and manage Active Directory, ensuring smooth user access and account management.<br>• Provide deskside support for hardware, software, and network-related issues, addressing technical problems directly.<br>• Develop and enforce service desk policies and procedures to maintain consistency and efficiency.<br>• Monitor team performance and provide training or feedback to enhance productivity and customer service.<br>• Collaborate with other departments to address broader IT needs and align service desk operations with organizational goals.<br>• Generate reports and analytics to track ticket metrics and identify areas for improvement.<br>• Ensure compliance with security protocols and standards within all aspects of IT support.
We are looking for a detail-oriented Administrative Assistant to join our team on a contract basis in Houston, Texas. This role is essential to ensuring smooth daily operations by providing administrative support and maintaining efficient workflows. If you have strong organizational skills, excellent communication abilities, and enjoy working in a dynamic environment, we encourage you to apply.<br><br>Responsibilities:<br>• Respond to incoming calls in a courteous and timely manner, addressing inquiries and directing calls as needed.<br>• Perform accurate and efficient data entry to maintain and update records.<br>• Provide general administrative support, including document preparation and scheduling.<br>• Manage reception duties, such as greeting visitors and ensuring a welcoming environment.<br>• Organize and maintain office supplies and ensure resources are readily available.<br>• Assist in coordinating meetings and events, including logistical arrangements.<br>• Maintain confidentiality when handling sensitive information and documentation.<br>• Support team members with administrative tasks to ensure workflow efficiency.<br>• Collaborate with colleagues to streamline processes and improve operations.
We are looking for a highly organized and detail-oriented Office Assistant to join our team in Houston, Texas. This Contract to permanent position requires a detail-oriented and personable individual who can manage administrative tasks efficiently while maintaining a compassionate and positive attitude. The ideal candidate will excel at providing accurate information to both internal and external stakeholders and offer support to Human Resources and Management as needed.<br><br>Responsibilities:<br>• Manage daily office operations, ensuring all administrative tasks are completed accurately and efficiently.<br>• Handle complaints and inquiries with empathy and a focus on detail, providing timely and accurate information to customers and team members.<br>• Assist Human Resources and Management with administrative support, including documentation and correspondence.<br>• Coordinate and maintain office supplies, ensuring resources are available when needed.<br>• Process billing functions and maintain accurate financial records.<br>• Prepare and edit documents using Microsoft Office Suite applications, including Word, Excel, and Outlook.<br>• Organize and manage correspondence, ensuring timely communication internally and externally.<br>• Support clerical duties such as filing, scheduling, and data entry.<br>• Utilize time management tools to prioritize and complete tasks effectively.<br>• Maintain a welcoming and detail-oriented environment for clients and employees.
