We are looking for a detail-oriented Data Entry Clerk to join our team on a contract basis in Houston, Texas. In this role, you will handle various administrative and data entry tasks, ensuring accuracy and efficiency in daily operations. The position requires bilingual proficiency in English and Spanish and will be conducted in-office during regular business hours, Monday through Friday.<br><br>Responsibilities:<br>• Accurately input and process data into the system, ensuring all entries are error-free.<br>• Create and manage tickets to address backlog issues.<br>• Organize and maintain files for easy retrieval and efficient record-keeping.<br>• Handle scanning and filing tasks to maintain an orderly workspace.<br>• Perform basic calculations and ensure numerical data is precise.<br>• Draft and reply to email correspondence professionally and promptly.<br>• Utilize Microsoft Word and Excel to create and edit documents and spreadsheets.<br>• Deliver exceptional customer service by addressing inquiries and resolving issues.<br>• Apply 10-key typing skills for efficient and accurate data entry.<br>• Collaborate with team members to complete tasks within deadlines.
We are looking for a detail-oriented Front Desk Coordinator to join our team in Houston, Texas. As a vital part of the office environment, you will oversee front desk operations, ensuring smooth communication and guest experiences. This is a contract position within the automotive industry, offering an excellent opportunity to showcase your organizational and interpersonal skills.<br><br>Responsibilities:<br>• Greet visitors and coordinate their check-in process in collaboration with security and relevant departments.<br>• Ensure the front desk, lobby, and shared office spaces remain tidy and well-maintained.<br>• Manage conference room bookings, assist with meeting preparations, and provide hospitality support during onsite events.<br>• Handle incoming and outgoing mail, as well as packages and deliveries.<br>• Collaborate with facilities, security, and internal teams to maintain efficient daily office operations.<br>• Offer additional assistance during high-traffic periods, meetings, and corporate events.<br>• Safeguard sensitive information by maintaining confidentiality and exercising sound judgment.
We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
We are looking for a dedicated Customer Success Specialist to join our team on a contract basis. Based in Houston, Texas, this role focuses on supporting customers with company equipment, ensuring smooth onboarding and providing assistance with navigating the customer portal. If you thrive in a fast-paced environment and excel at building strong customer relationships, this position offers a great opportunity to showcase your skills.<br><br>Responsibilities:<br>• Identify existing customers using company equipment and assist them in registering on the portal through available tools and reports.<br>• Guide customers through the onboarding process and provide ongoing support to help them navigate the portal effectively.<br>• Generate leads from customer interactions and share them with the sales team for follow-up.<br>• Respond to requests and inquiries from internal teams to ensure customer registration is completed successfully.<br>• Build strong relationships with customers to enhance satisfaction and encourage continued use of the portal.<br>• Monitor customer feedback and address concerns promptly to improve service delivery.<br>• Collaborate with sales and support teams to ensure seamless communication and efficient handling of customer needs.<br>• Maintain accurate records of customer interactions and registration progress.<br>• Stay updated on company tools and resources to provide customers with the most relevant information.<br>• Contribute to team initiatives aimed at improving processes and customer experiences.
