<p>Job Summary</p><p>We are seeking a reliable and customer‑focused <strong>Desktop Support Technician</strong> to provide technical assistance and support for end users. The ideal candidate will have at least <strong>1 year of hands‑on desktop support experience</strong>, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.</p><p>Responsibilities</p><ul><li>Provide <strong>Level 1 and Level 2 desktop support</strong> for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul><p><br></p>
We are looking for a motivated Help Desk/Desktop Support Analyst to join our team in Houston, Texas. This contract-to-permanent position offers an opportunity to provide critical technical support to end-users while gaining exposure to a dynamic IT environment. The ideal candidate will excel at troubleshooting, customer service, and working collaboratively to ensure seamless operations.<br><br>Responsibilities:<br>• Deliver first-line technical assistance for hardware, software, and network-related issues.<br>• Diagnose and resolve problems involving desktops, laptops, mobile devices, and peripheral equipment.<br>• Manage user accounts, including password resets and access provisioning via tools such as Active Directory and Microsoft 365.<br>• Escalate unresolved issues to higher-level support teams for advanced troubleshooting.<br>• Record incidents, solutions, and processes systematically within the ticketing system.<br>• Facilitate onboarding and offboarding procedures, including device setup and user account configuration.<br>• Track and maintain an inventory of IT assets to ensure proper documentation and accountability.<br>• Adhere to established IT policies, procedures, and security standards to maintain system integrity.
<p>We are looking for a .Net Core Developer with a passion for software development and a proven track record of delivering robust, high-quality software. In this role, you will be responsible for developing scalable, maintainable, and high-performing applications using the .NET Core framework.</p><p>Key Responsibilities:</p><ol><li>Developing robust and secure web applications using ASP.NET Core, Blazor + WebAssembly.</li><li>Designing, building, and maintaining efficient, reusable, and reliable C# code.</li><li>Managing database operations with Entity Framework Core + SQL Server</li><li>Implementing user interfaces with Telerik controls for .Net Core and Blazor.</li><li>Following Clean Architecture principles and CQRS pattern for development.</li><li>Using Object-Oriented Design principles for application design.</li><li>Developing and maintaining Web API interfaces.</li><li>Implementing continuous integration and deployment (CI/CD) processes using Azure DevOps.</li><li>Enhancing code quality and performance using SonarQube.</li><li>Participating in all aspects of the project lifecycle, including design, development, documentation, testing, and operations.</li></ol><p><br></p>