We are looking for a dedicated Customer Experience Specialist to join our team in Houston, Texas. In this role, you will be responsible for ensuring exceptional service delivery and fostering strong relationships with clients. You will collaborate across departments to address customer needs and provide tailored solutions. This is a long-term contract position offering an exciting opportunity to contribute to client satisfaction and operational excellence.<br><br>Responsibilities:<br>• Educate clients on company policies, processes, and online services to ensure seamless navigation and understanding.<br>• Respond promptly to inquiries regarding coverage, billing, underwriting, and other aspects of benefit plans.<br>• Collaborate with internal teams specializing in billing, claims, and underwriting to resolve client issues efficiently.<br>• Maintain comprehensive knowledge of service activities to provide accurate and detailed updates to clients.<br>• Identify and address internal process or technology issues impacting customer satisfaction, proposing and implementing solutions.<br>• Participate in organizational projects and committees aimed at enhancing service efficiency and knowledge sharing.<br>• Ensure accurate data entry for new producer setups in internal systems to facilitate smooth onboarding.<br>• Represent the company professionally while building and maintaining strong relationships with clients.<br>• Assist in the planning and prioritization of customer queries to uphold responsiveness commitments.
We are looking for an experienced Accounts Receivable Specialist to join our team in Conroe, Texas. In this Contract to Permanent position, you will play a vital role in managing client invoicing, collections, and project closeouts for complex service and installation initiatives. This opportunity is ideal for someone who is attentive to detail, thrives in a collaborative environment, and is passionate about ensuring accurate financial operations.<br><br>Responsibilities:<br>• Prepare and distribute detailed invoices, bills of lading, and related documentation for service and installation projects.<br>• Monitor accounts receivable aging reports and follow up with clients to secure prompt payments.<br>• Collaborate with sales teams, project managers, and field operations to confirm contract terms, customer requirements, and project milestones.<br>• Review and apply Master Service Agreement (MSA) terms accurately to individual transactions.<br>• Verify project closeout details, ensuring completeness of billing and proper revenue recognition on finalized projects.<br>• Maintain organized and accurate records of all accounts receivable transactions, correspondence, and documentation.<br>• Reconcile invoices, payments, and account statements to maintain data accuracy and minimize outstanding balances.<br>• Provide responsive and thorough assistance to address client or internal inquiries regarding billing issues.<br>• Utilize Microsoft Dynamics 365 to manage accounts receivable processes, including generating reports, tracking workflows, and entering data.<br>• Contribute to month-end and year-end closing activities related to accounts receivable operations.
We are looking for a knowledgeable Lease Accounting Specialist to join our team in Houston, Texas. In this role, you will utilize your expertise in lease accounting and ASC 842 regulations to support clients in navigating complex financial scenarios. You will play a key role in ensuring compliance, troubleshooting issues, and improving accounting processes.<br><br>Responsibilities:<br>• Serve as the primary advisor for clients requiring guidance on ASC 842 lease classification, calculations, amortization schedules, and remeasurements.<br>• Analyze and validate lease data to assist with intricate setups and accounting challenges within specialized software.<br>• Resolve discrepancies in accounting calculations and ensure compliance with industry standards.<br>• Provide expert consultation on general ledger mapping, journal entry outputs, and system integration strategies.<br>• Facilitate client training sessions, discussions, and demonstrations on lease accounting functionalities and reporting tools.<br>• Monitor updates to ASC 842 regulations and interpret emerging changes to advise clients effectively.<br>• Collaborate with product and development teams to translate accounting requirements into software features.<br>• Review new software releases to confirm adherence to accounting standards and perform user acceptance testing.<br>• Develop internal documentation, training materials, and knowledge base content related to lease accounting.<br>• Offer guidance to cross-functional teams on accounting best practices and system capabilities.
We are looking for a bilingual Product Operator with expertise in operational logistics to support fuel trading activities in the Latin American market. This role is essential to ensuring the smooth movement and storage of gasoline and distillates, as well as maintaining compliance with customs regulations and managing vessel-related issues. The ideal candidate will thrive in a fast-paced environment, playing a key role in coordinating between traders, terminals, cargo vessels, and customers.<br><br>Responsibilities:<br>• Oversee post-deal operations, ensuring fuel products are transported and stored efficiently in Gulf Coast terminals and cargo vessels.<br>• Coordinate logistics for fuel products, including customs clearance, import/export permitting, and compliance with tariffs.<br>• Act as a liaison between traders, terminals, cargo vessels, and customers across multiple Latin American countries.<br>• Resolve operational challenges such as weather disruptions and regulatory compliance issues.<br>• Manage vessel-related processes, including scheduling, documentation, and troubleshooting.<br>• Conduct reconciliation tasks, including cost entry and verification of operational data.<br>• Ensure adherence to compliance protocols and maintain accurate records of regulatory documentation.<br>• Utilize technology tools, such as Excel and Outlook, to streamline operations and communication.<br>• Provide on-call support for critical issues that may impact the supply chain.<br>• Travel periodically for training and assessments to enhance operational expertise.
