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1 result for Customer Service in Houston, TX

Financial Aide Customer Service

Houston, TX
onsite
Temporary / Contract
17 - 19 USD / Hourly
We are looking for a customer-focused Financial Aide Customer Service specialist to support students and families with financial aid questions in Houston, Texas. This Long-term Contract position is ideal for someone who communicates clearly, handles inquiries with empathy, and provides dependable guidance in a fast-paced non-profit environment. The person in this role will help explain aid-related processes, address concerns efficiently, and contribute to a consistent, high-quality service experience. Responsibilities: • Respond to student and family inquiries by phone and other communication channels, using attentive listening and sound judgment to resolve concerns effectively. • Explain financial aid options, eligibility guidelines, application steps, and important deadlines in a clear and approachable manner. • Guide individuals through organizational policies and documentation requirements so they understand what is needed to complete the aid process. • Keep current on federal, state, and institutional financial aid rules to ensure accurate information is shared at all times. • Record conversations, outcomes, and follow-up actions thoroughly within internal tracking systems to maintain reliable case history. • Work closely with financial aid staff to promote aligned messaging and a smooth service experience across the team. • Identify sensitive or complicated matters and route them appropriately while maintaining accountability for timely follow-up. • Manage multi-line phone activity efficiently while balancing service quality and response time.
2026-05-15T00:00:00Z