<p>We are looking for a skilled Customer Service Representative II to join our team in Houston, TX. In this long-term contract position, you will play a vital role in ensuring smooth logistical operations, providing exceptional support to customers, and collaborating with various departments to meet organizational goals. This role requires a proactive approach to problem-solving and a commitment to delivering high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.</p><p>• Manage logistics tasks including coordination with suppliers and validation of operational plans.</p><p>• Support billing and revenue accounting processes to ensure accuracy and compliance with policies.</p><p>• Assist in onboarding procedures for new team members and contingent workforce.</p><p>• Collaborate with business units to implement risk management strategies and ensure adherence to procedures.</p><p>• Handle public relations tasks to maintain a positive company image and relationships with stakeholders.</p><p>• Monitor and adapt to changes in utilities, NIS, and Nerc standards to maintain compliance.</p><p>• Participate in QA management to uphold quality standards across operations.</p><p>• Utilize decision-making skills to address challenges and implement effective solutions.</p><p>• Ensure courteous communication and maintain professionalism in all customer interactions.</p>
We are looking for an Office Services Associate to join our team in Houston, Texas, on a contract basis. In this role, you will provide critical back-office support to ensure seamless operations for our client, handling tasks such as reprographics, mail services, and reception support. This position requires a proactive, detail-oriented individual who thrives in a fast-paced environment and is committed to delivering exceptional service.<br><br>Responsibilities:<br>• Perform reprographic tasks, mail services, and intake functions following established protocols to meet client deadlines.<br>• Operate and maintain office equipment, including troubleshooting basic issues and replenishing paper and toner supplies.<br>• Prioritize and manage workflow effectively to ensure timely completion of all assignments.<br>• Conduct quality assurance checks on completed work to uphold high standards of accuracy and professionalism.<br>• Maintain logs and records for office services operations to ensure proper documentation and tracking.<br>• Handle sensitive and confidential documents with care and in compliance with company policies.<br>• Communicate effectively with supervisors and clients regarding job status or deadline concerns.<br>• Provide reception support and assist with hospitality services as needed.<br>• Adhere to both company and client policies while using equipment and supplies efficiently.<br>• Lift and transport items weighing up to 50 pounds regularly as part of job duties.
Southwest distribution company is hiring a Sales Support Lead. Will oversee and train two in Customer Service and partner closely with Sales, Accounting and Operations. Looking for a customer focused individual, who will bring expertise and process improvement to the department. Must have 3+ years in Customer Service or Inside sales support, ideally business to business. Will be responsible for reaching out to existing clients and improving the sales and customer experience. Must have strong communication, and experience processing customer orders from beginning to end. Degree is a plus.
<p>Our client, north of the Woodlands, is hiring a Procurement Clerk. In this role, you will play a critical part in managing purchasing activities, maintaining inventory accuracy, and ensuring seamless coordination with vendors and internal stakeholders. If you thrive in a fast-paced environment and enjoy working with data and systems, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Process and manage purchase orders to ensure timely and accurate procurement of goods and services.</p><p>• Maintain and update inventory records, reconciling discrepancies to ensure data accuracy.</p><p>• Collaborate with vendors and suppliers to track order statuses and resolve any delivery issues.</p><p>• Utilize ERP systems to streamline procurement processes and ensure efficient record-keeping.</p><p>• Provide exceptional customer service to internal departments, addressing procurement-related inquiries and concerns.</p><p>• Generate reports and analyze data to support purchasing decisions.</p><p>• Ensure compliance with company policies and procedures during procurement activities.</p><p>• Assist in maintaining organized documentation for auditing and reference purposes.</p><p>• Work closely with team members to improve inventory management and purchasing workflows.</p>
We are looking for an organized and detail-oriented Receptionist to join our team in Houston, Texas. In this Contract to permanent role, you will be the first point of contact for visitors and callers, ensuring seamless communication and providing exceptional customer service. This position is ideal for someone who thrives in a fast-paced environment and enjoys multitasking.<br><br>Responsibilities:<br>• Manage a multi-line phone system, answering and directing inbound calls promptly and professionally.<br>• Greet and assist visitors, ensuring a welcoming and efficient front desk experience.<br>• Maintain an organized and clean reception area, reflecting the company’s professionalism.<br>• Handle inquiries from clients and staff, providing accurate information or redirecting as necessary.<br>• Coordinate with internal teams to ensure smooth communication and workflow.<br>• Manage scheduling and appointments as needed, ensuring timely follow-ups.<br>• Process incoming and outgoing mail and packages efficiently.<br>• Maintain records and logs of calls, messages, and visitor details.<br>• Support administrative tasks to assist other departments when required.
<p>We are seeking a highly organized and detail-oriented Staff Accountant to join our client’s dynamic team on a contract-to-hire basis. This professional will play a key role in managing Accounts Payable (AP) and Accounts Receivable (AR) functions for corporate entities. The ideal candidate is a self-starter with strong reconciliation skills and excellent customer service capabilities.</p><p><br></p><p>Responsibilities Accounts Receivable (AR):</p><ul><li>Process and manage incoming client payments.</li><li>Perform client reconciliations to ensure accuracy.</li><li>Generate and send invoices, including entity allocations.</li><li>Monitor aging reports, ensuring timely collections and minimizing delinquent accounts.</li><li>Accounts Payable (AP):</li><li>Process up to 100 weekly vendor invoices and payments using Sage.</li><li>Reconcile vendor statements and resolve discrepancies.</li><li>Facilitate weekly vendor payments and maintain accurate vendor information in the system.</li><li>Double-Entry Bookkeeping:</li><li>Ensure accurate recording of AR and AP transactions for multiple entities following double-entry principles.</li><li>Maintain and update financial records with precision.</li><li>Customer and Vendor Communications:</li><li>Handle heavy client and vendor communications via email and phone to resolve payment queries, reconciliations, and discrepancies.</li><li>Provide exceptional customer service and maintain professional relationships.</li><li>Data Entry and Reporting:</li><li>Accurately input data into Sage software while maintaining detailed records.</li><li>Monitor and manage reconciliation and reporting, including bank reconciliation.</li><li>Excel Proficiency: Navigate and manage basic Excel functions for reporting and reconciliation purposes.</li></ul><p><br></p>
<p>We are looking for a dedicated HR Recruiter to join our team in Pearland, Texas. This is a contract position within the health insurance industry, where you will play a pivotal role in supporting recruitment operations and ensuring seamless staffing processes. The ideal candidate will bring strong organizational skills, a commitment to confidentiality, and the ability to collaborate effectively across teams.</p><p><br></p><p>The Coordinator must be able to work independently to identify and implement effective solutions to staffing challenges, ensuring seamless provider coverage. The position requires 24/7/365 on-call availability and cell phone access.</p><p>This role involves frequent collaboration with physician leadership, requiring strong interpersonal skills and the ability to influence, partner, and gain acceptance across teams. The ideal candidate demonstrates exceptional customer service, professionalism, and discretion when handling sensitive provider issues.</p><p><strong>Key Competencies:</strong></p><ul><li>Ability to manage multiple priorities and meet tight deadlines</li><li>Strong problem-solving and decision-making skills</li><li>Excellent communication, tact, and diplomacy</li><li>Commitment to maintaining confidentiality and professional standards</li></ul><p><br></p>
<p>Our client is looking for a contract to hire accounts payable specialist to join their team. This is a hybrid role and will be 3 days in office and 2 days work from home. Please apply today if you are interested. </p><p><br></p><p>Responsibilities:</p><p>• Process and code invoices efficiently to ensure timely payments.</p><p>• Manage check runs and maintain records with precision.</p><p>• Perform detailed invoice processing while adhering to company policies.</p><p>• Utilize SAP software to track and manage accounts payable operations.</p><p>• Collaborate with team members to resolve discrepancies and handle vendor inquiries.</p><p>• Organize and file payment documentation for easy access and compliance.</p><p>• Provide excellent customer service to internal and external stakeholders.</p><p>• Assist in maintaining accurate financial records and reports.</p><p>• Support the Accounts Payable team in achieving departmental goals.</p>
<ul><li>Associate degree in an IT-related field or equivalent work experience.</li><li>Mandatory CCNP certification; CCIE is strongly preferred.</li><li>8+ years of experience in network engineering.</li><li>Advanced experience with Cisco FirePower, Cisco Catalyst, and Cisco Meraki.</li><li>Experience with SDWAN and MPLS connectivity solutions.</li><li>Proficiency in unified communications solutions including CUBE routers, voice gateways, and SIP.</li><li>Cloud networking connectivity experience, specifically Azure ExpressRoute.</li><li>Expertise in advanced switching and routing protocols (OSPF, BGP, EIGRP, STP).</li><li>Experience with wireless standards (802.11a/b/g/n/ac/ax) and spectrum analysis tools (Ekahau).</li><li>Advanced skills in firewall configuration and management.</li><li>Expertise with VPN technologies including SSL VPN and Site-to-Site VPN.</li><li>Implement high availability and redundancy using protocols like HSRP, VRRP, GLBP.</li><li>Skills in capacity planning and scalability assessment.</li><li>Experience with packet analysis and NetFlow analyzer tools (Wireshark, ManageEngine NetFlow Analyzer).</li><li>Knowledge of IDS/IPS and traffic analysis.</li><li>Familiarity with network protocols (DNS, DHCP, ICMP, SNMP, etc.).</li><li>Strong analytical and troubleshooting abilities.</li><li>Clear technical documentation and communication skills.</li><li>Ability to manage projects and coordinate across teams effectively.</li><li>Adaptability and commitment to continuous learning.</li><li>Excellent customer service skills, with a dedication to solving client issues.</li><li>Willingness to work off-hours to accommodate maintenance windows or emergencies.</li><li>Ability to manage multiple deadlines and prioritize tasks effectively.</li></ul><p><br></p>
We are looking for a Service Desk Team Lead to oversee and enhance service delivery operations in Houston, Texas. This role involves managing a team of service desk staff, ensuring timely and efficient issue resolution, and driving continuous improvement in IT support processes. The ideal candidate will possess leadership skills and technical expertise to maintain high-quality service standards.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure efficient and effective support services.<br>• Monitor and analyze service desk performance metrics to identify areas for improvement.<br>• Develop and implement strategies to optimize service delivery processes and enhance customer satisfaction.<br>• Provide technical guidance and mentorship to team members, fostering growth and development.<br>• Oversee the resolution of technical issues, ensuring timely and accurate solutions.<br>• Collaborate with other departments to address service-related challenges and implement best practices.<br>• Manage communication with stakeholders to ensure transparency and alignment on service delivery goals.<br>• Maintain and update documentation for service desk procedures and knowledge base resources.<br>• Ensure compliance with ITIL standards and other relevant frameworks.<br>• Coordinate training programs to enhance technical skills and service desk capabilities.
We are looking for a skilled Consumer Lender - Support specialist to join our team in Missouri City, Texas. In this Contract position, you will play a pivotal role in managing commercial loan documentation, ensuring regulatory compliance, and providing exceptional support to lenders and borrowers. If you thrive in a fast-paced financial services environment and have a strong background in loan processing and administration, we encourage you to apply.<br><br>Responsibilities:<br>• Prepare, review, and manage commercial loan documentation, including legal agreements and security instruments, ensuring accuracy and compliance.<br>• Collaborate with loan officers, borrowers, attorneys, and title companies to facilitate the closing and funding of complex commercial loans.<br>• Analyze title policies to confirm accuracy in legal descriptions, loan amounts, and exceptions, while preparing precise loan closing instructions.<br>• Book loans into the core system with proper coding for product type, collateral, escrow, and other specifications.<br>• Monitor and balance financial transactions daily to ensure accurate loan funding.<br>• Offer expert guidance on loan documentation, assisting team members in interpreting complex agreements and policies.<br>• Maintain a thorough understanding of company policies, procedures, and federal and state regulations governing lending practices.<br>• Provide exceptional service to lenders and lending staff, ensuring service guarantees are consistently met.<br>• Participate in compliance training and certification programs, completing them on time.<br>• Take on additional tasks, special projects, or responsibilities as assigned by management.
<p>Robert Half is assisting a growing client to identify a Property Accountant for their corporate team. With a diverse portfolio and a commitment to excellence and innovation, our client prides themselves on fostering a positive and engaging culture that values teamwork, professional development, and work-life balance.</p><p><br></p><p>As a Property Accountant you will be responsible for managing the financial aspects of our diverse property portfolio, ensuring accurate and timely accounting for multiple properties. This role offers stability, longevity, and the opportunity to work in a collaborative environment with a strong emphasis on employee well-being and growth.</p><p><br></p><p>Responsibilities:</p><ul><li>Prepare and analyze financial statements for various property types, ensuring accuracy and compliance with accounting standards.</li><li>Generate monthly, quarterly, and annual financial reports for stakeholders and management.</li><li>Oversee lease accounting activities, including rent billing, collections, and reconciliation.</li><li>Work closely with property management teams to ensure lease terms are accurately reflected in the accounting system.</li><li>Manage property-related expenses, including property taxes, insurance, and common area maintenance (CAM) charges.</li><li>Conduct regular expense reviews and identify opportunities for cost savings.</li><li>Collaborate with property managers to develop annual property budgets.</li><li>Assist in forecasting financial performance and variances, providing insights to support strategic decision-making.</li><li>Address tenant inquiries related to financial matters and provide excellent customer service.</li></ul><p><br></p><p>For confidential consideration, submit your resume to [email protected].</p>
<p>Our client, north of Houston, is looking for a Payroll Administrator. This role requires a detail-oriented individual who can effectively manage high-volume payroll operations for over 1,000 employees while ensuring accuracy and compliance. The ideal candidate will bring expertise in handling garnishments, employment verifications, and unemployment claims, along with advanced proficiency in Microsoft Excel.</p><p><br></p><p>Responsibilities:</p><p>• Process payroll for a large workforce of 1,000+ employees with a focus on accuracy and timeliness.</p><p>• Manage garnishments, ensuring proper deductions and compliance with applicable laws.</p><p>• Handle employment verifications and respond to unemployment claims promptly and efficiently.</p><p>• Utilize advanced Microsoft Excel functions, including data exporting, sorting, filtering, and formula creation, to streamline payroll processes.</p><p>• Conduct audits to verify payroll data accuracy and identify discrepancies.</p><p>• Collaborate with HR and finance teams to address payroll-related inquiries and resolve issues.</p><p>• Support multi-state payroll processes, ensuring compliance with varying state regulations.</p><p>• Maintain detailed records and documentation for payroll activities.</p><p>• Provide exceptional customer service to employees regarding payroll concerns and inquiries.</p><p>• Assist in benefit-related functions as they pertain to payroll processing.</p>
<p><strong>Overview:</strong></p><p>We are seeking a highly skilled <strong>Senior Network Engineer</strong> with extensive expertise in designing, implementing, and maintaining advanced network infrastructures and solutions, in the Houston area. This role requires a proactive problem-solver with demonstrated technical acumen, excellent communication skills, and a commitment to continuous improvement. The ideal candidate will possess in-depth knowledge of Cisco technologies, cloud networking, SD-WAN, MPLS, and voice solutions, as well as network security protocols.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, deploy, and maintain advanced network systems including routing, switching, firewalls, wireless, and voice solutions.</li><li>Develop and manage Wide Area Network (WAN) environments using SD-WAN and MPLS connectivity solutions.</li><li>Configure and manage voice gateways and CUBE routers to support unified communications systems, including SIP integrations.</li><li>Deliver seamless cloud connectivity, with a focus on <strong>Azure ExpressRoute</strong> and similar technologies.</li><li>Monitor, troubleshoot, and optimize network performance to ensure maximum stability and uptime.</li><li>Implement robust high-availability solutions using HSRP, VRRP, and GLBP protocols.</li><li>Support wireless network infrastructures, ensuring adherence to 802.11 standards, using tools such as Ekahau for spectrum analysis.</li><li>Oversee security configurations for firewalls, VPNs (SSL and Site-to-Site), and IDS/IPS.</li><li>Provide expertise in advanced network protocols (OSPF, BGP, EIGRP, STP) and perform packet analysis using tools like Wireshark.</li><li>Lead troubleshooting efforts for complex network issues and serve as a point of escalation for technical teams.</li><li>Create, manage, and maintain thorough technical documentation including network diagrams, configurations, and SOPs.</li><li>Collaborate with cross-functional teams to ensure seamless integration between network solutions and enterprise systems.</li><li>Mentor junior team members to foster professional development within the network team.</li><li>Assist customers and stakeholders by delivering solutions tailored to their needs and business objectives.</li><li>Participate in project management efforts, ensuring timely delivery and adherence to budget and scope.</li><li>Be available for on-call escalation support, notably during maintenance windows or emergencies.</li></ul><p><br></p>
We are looking for an experienced Valuation Services Manager to join a dynamic public accounting firm in Houston, Texas. In this role, you will lead valuation engagements, oversee reviews of third-party appraisals, and provide expert consulting services for various financial needs, including tax planning, financial reporting, and litigation. The ideal candidate will bring strong analytical skills and a commitment to delivering high-quality outcomes for clients across diverse industries.<br><br>Responsibilities:<br>• Conduct detailed reviews of third-party appraisals to support audit processes.<br>• Plan and manage the scope, execution, and daily activities of multiple valuation engagements.<br>• Ensure deliverables meet high standards of accuracy and quality while mitigating engagement risks.<br>• Build strong client relationships and provide expert guidance throughout the valuation process.<br>• Clearly communicate and document valuation methodologies and related accounting issues.<br>• Prepare and finalize comprehensive valuation reports with precision and clarity.<br>• Provide valuation services across industries for purposes such as financial reporting, tax compliance, and litigation.<br>• Deliver business and intangible asset valuations for mergers, acquisitions, restructuring, and corporate planning.<br>• Collaborate with accounting and auditing teams to align valuation services with client needs.<br>• Maintain up-to-date knowledge of industry trends and regulations to enhance service delivery.
<p><strong>About the Role:</strong></p><p> We are seeking a <strong>Desktop Support Technician</strong> with 3+ years of hands-on IT support experience to join our team on a contract basis. This role is fully onsite in Houston and requires a strong background in supporting Microsoft 365, Intune, and end-user hardware and peripherals.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide onsite technical support for desktops, laptops, printers, mobile devices, and other peripherals.</li><li>Troubleshoot and resolve issues related to Microsoft 365 applications and services (Outlook, Teams, SharePoint, OneDrive, etc.).</li><li>Support and manage endpoints through Intune, including device enrollment, configuration, and compliance policies.</li><li>Maintain and upgrade end-user hardware, ensuring minimal downtime and optimal performance.</li><li>Document issues, solutions, and user support requests in ticketing systems.</li><li>Collaborate with IT team members to escalate and resolve complex issues.</li></ul>
<p>We are looking for a bilingual Auditing Clerk to join our team in Houston, Texas. This role offers an exciting opportunity to contribute to financial operations while utilizing your analytical skills and attention to detail. If you thrive in a fast-paced environment and have a passion for numbers, this position may be an excellent fit for your career growth.</p><p><br></p><p>Responsibilities:</p><p>• Perform administrative duties to support investment operations and ensure team efficiency.</p><p>• Analyze and organize financial data using advanced Excel functions, including pivot tables and VLOOKUPs.</p><p>• Assist in preparing and verifying financial reports to maintain accuracy and compliance.</p><p>• Address inquiries and provide assistance in both English and Spanish, delivering exceptional customer service.</p><p>• Collaborate with team members to streamline operational processes and enhance productivity.</p><p>• Maintain detailed documentation and records to support auditing and operational requirements.</p><p>• Identify discrepancies and propose solutions to improve data accuracy.</p><p>• Conduct periodic reviews of financial data to ensure compliance with internal and external standards. Our client, a dynamic and fast-paced firm located in the Galleria area of Houston, TX, is seeking a Bilingual Investment Operations Associate to join their team. If you are a proactive, detail-oriented professional who enjoys working with numbers and possesses strong interpersonal skills, this is an excellent opportunity to launch or grow your career in financial services.</p><p><br></p><p>Key Responsibilities:</p><p>Perform general administrative functions to support investment operations and team efficiency.</p><p>Utilize advanced Excel functions, including VLOOKUPs and pivot tables, to organize and analyze financial data.</p><p>Assist with operational tasks and ensure accuracy in financial reports.</p><p>Communicate with internal and external stakeholders via phone and email.</p><p>Provide exceptional service and build relationships while handling inquiries in both English and Spanish.</p><p><br></p><p><br></p>
We are looking for a Senior Tax Accountant with a strong background in public accounting to join our team in Houston, Texas. In this role, you will work closely with a diverse portfolio of clients, including both private and public companies, to provide expert tax services and strategic planning. This is an opportunity to leverage your technical expertise while contributing to a dynamic and collaborative environment.<br><br>Responsibilities:<br>• Prepare federal, state, and individual tax returns for corporations, partnerships, and individuals.<br>• Handle the preparation of international informational tax returns to ensure compliance with global tax regulations.<br>• Assist in the preparation of tax provisions, including analyzing financial data and applying relevant accounting standards.<br>• Support tax planning and consulting projects by providing strategic insights and recommendations.<br>• Conduct tax research and draft memos analyzing the application of tax codes and regulations to client-specific scenarios.<br>• Represent clients during federal and state tax audits, providing guidance and ensuring compliance with regulatory requirements.<br>• Collaborate with team members on various tax-related initiatives and projects to improve processes and client outcomes.<br>• Maintain up-to-date knowledge of tax laws and regulations to provide accurate and reliable guidance.<br>• Perform additional duties as required to support the broader tax team.
<p>As our team expands, we are looking for a dedicated <strong>IT Administrator</strong> to ensure our systems run smoothly, our users are supported, and our data remains secure. The IT Administrator will be responsible for maintaining the organization’s IT infrastructure, including servers, workstations, network devices, and user accounts. You’ll provide day-to-day support to end users, manage IT assets, implement security measures, and support ongoing technology initiatives.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support to users for hardware, software, and network issues (Tier 1–2 support)</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage Active Directory, Office 365, Exchange, and user access permissions</li><li>Monitor and support local and cloud-based networks and servers</li><li>Perform regular system backups and test disaster recovery procedures</li><li>Ensure patch management and endpoint protection across all systems</li><li>Maintain IT inventory and documentation</li><li>Assist with onboarding/offboarding of employees and IT equipment provisioning</li><li>Support VPN, remote access, and cloud collaboration tools (e.g., Teams, Zoom)</li><li>Implement and maintain IT security policies and best practices</li><li>Work with vendors and service providers to support hardware/software purchases and repairs</li></ul>
<p>We’re looking for a <strong>Desktop Support Analyst</strong> to provide hands-on technical support to our end users and play a critical role in keeping our IT operations running smoothly. The Desktop Support Analyst is responsible for providing Tier 1 and Tier 2 technical support for hardware, software, and network issues. You’ll work closely with employees across departments to ensure their IT needs are met in a timely and professional manner. This is an ideal role for someone with strong troubleshooting skills, great communication, and a passion for helping others.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and peripherals (Windows/macOS environments)</li><li>Troubleshoot software and hardware issues, escalate when necessary</li><li>Set up and configure new user workstations, accounts, and access permissions</li><li>Maintain and update IT asset inventory and documentation</li><li>Support remote access tools, VPN connectivity, and video conferencing systems (Zoom, Teams)</li><li>Install and update approved software and patches</li><li>Assist with onboarding and offboarding of employees</li><li>Respond to and resolve helpdesk tickets in a timely manner using a ticketing system (e.g., ServiceNow, Jira, Zendesk)</li><li>Collaborate with system and network administrators on larger issues and projects</li><li>Maintain a high level of customer service and professionalism in all interactions</li></ul>
We are looking for a dedicated Service Desk Analyst to join our team in Houston, Texas. In this role, you will handle a variety of IT support tasks, ensuring seamless technology operations and delivering exceptional service to users. The ideal candidate will be proactive, detail-oriented, and adept at resolving technical issues efficiently.<br><br>Responsibilities:<br>• Monitor and manage onsite IT inventory, ensuring accurate tracking and reporting of issued equipment.<br>• Resolve customer-reported technical issues using ticket management systems, ensuring timely and effective resolutions.<br>• Administer mobile text messaging systems and oversee software lifecycle management for employees.<br>• Conduct testing and analysis of IT systems and software to evaluate performance and reliability.<br>• Implement and prioritize solutions for IT-related concerns, escalating complex issues to appropriate teams.<br>• Perform system installations, updates, and maintenance procedures to prevent service interruptions.<br>• Develop training manuals and user-friendly materials to guide end-users in navigating IT systems.<br>• Collaborate with internal teams to align IT services with organizational needs and goals.<br>• Stay updated on advancements in IT to recommend improvements and optimize performance.
<p>We are in the process of recruiting a Benefits Support Analyst for our team located in Houston, Texas. The individual will be a pivotal team member with an emphasis on systems, Benefits knowledge will be instrumental in ensuring customer success. The role will involve translating clients’ needs into product specifications for software enhancements and acting as a subject matter expert in the Benefits functional area.</p><p><br></p><p>Responsibilities:</p><p>• Support customers throughout the complete project lifecycle, from sales to implementation and support.</p><p>• Address and resolve Benefit related support tickets in a timely and efficient manner.</p><p>• Act as a conduit for knowledge transfer, sharing insights on Benefits practices and processes with both clients and internal team members.</p><p>• Engage in user training preparation and delivery, ensuring a comprehensive understanding of our software for customers.</p><p>• Document and map customer business processes and third-party integrations, identifying areas for increased client satisfaction during the sales or implementation process.</p><p>• Undertake quality assurance tasks, testing tickets related to Benefits to ensure optimal functionality.</p><p>• Serve as a liaison between clients and our business, effectively communicating client needs regarding software functionality and performance.</p>
<p>We are looking for a dedicated Legal Support specialist to join our team in Houston, Texas. This Contract to permanent position focuses on assisting the intake department with client onboarding, sales strategies, and operational oversight. The ideal candidate will play a key role in improving processes, mentoring team members, and ensuring an exceptional experience for prospective clients. Bilingual (Spanish) required.</p><p><br></p><p>Responsibilities:</p><p>• Assist the Intake Manager in managing department operations, including scheduling, workload distribution, and monitoring daily performance.</p><p>• Mentor and support team members to enhance their sales techniques and client service skills.</p><p>• Utilize consultative sales strategies to qualify and convert prospective leads into signed cases, demonstrating attention to detail and empathy.</p><p>• Collaborate with the Intake Manager to track and analyze sales metrics such as conversion rates and response times.</p><p>• Partner with the marketing team to streamline lead follow-up and ensure accurate tracking of prospective clients.</p><p>• Identify and implement process improvements to increase departmental efficiency and improve client experiences.</p><p>• Maintain precise documentation of leads, calls, and conversions using intake software.</p><p>• Prepare regular performance reports for the Intake Manager and firm leadership.</p><p>• Act as a role model and escalation point for intake staff, promoting high standards of professionalism and client care.</p>
<p>Our client is looking for a dedicated Collections Specialist to join their team in Humble, Texas. This is a contract to permanent position, offering an excellent opportunity to grow your career in a collaborative and fast-paced environment. The role involves managing customer accounts, ensuring timely payments, and maintaining accurate records to support financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and send out account statements for customers with balances 1-30 days past due.</p><p>• Conduct collection calls to address overdue payments and maintain clear communication with customers.</p><p>• Update and maintain customer information in the portal to ensure accuracy and accessibility.</p><p>• Work closely with the finance team to resolve payment discrepancies and manage account reconciliations.</p><p>• Maintain detailed documentation of collection activities and payment arrangements.</p><p>• Ensure compliance with company policies and procedures during all collection activities.</p><p>• Provide timely and detail-oriented responses to customer inquiries regarding their accounts.</p><p>• Assist in identifying trends in overdue accounts and recommend strategies for improving collection processes.</p>
<p>We are offering an exciting opportunity in the Energy industry, sitting in Downtown Houston. We are seeking a Sr. Internal Auditor to join our client's team. As a Sr. Internal Auditor, you will be responsible for executing various auditing activities, managing SOX program aspects, and ensuring compliance with established plans and regulations. </p><p><br></p><p>Responsibilities </p><p>• Manage and execute scoping and planning activities as part of our SOX program, focusing on risk assessments and data analytics.</p><p>• Conduct walkthroughs and testing of key controls and core business processes to ensure their effectiveness.</p><p>• Collaborate with process owners to gather documentation validating the successful performance of SOX activities and resolve identified control failures.</p><p>• Contribute to the internal controls integration of newly acquired businesses.</p><p>• Participate in a cross-functional team to audit various business components and operations, focusing on operational efficiency, cost control, and compliance.</p><p>• Handle projects that review financial and operational processes, including workflow functionality, data sources, controls, efficiency, and alignment with strategy.</p><p>• Provide accurate and descriptive audit work papers and reports through interviews, document review, surveys, and other audit testing procedures.</p><p>• Prepare presentations for various members of management that effectively communicate audit activities and solutions.</p><p>• Implement improvements to audit methodology, client service, and administrative processes to drive cost reduction and efficiency of audit and compliance activities.</p><p><br></p><p>For immediate consideration, contact Mark, [email protected]</p>
