<p>We are looking for a dedicated and healthcare bilingual Customer Service Representative to join our team on a long-term contract basis. In this role, you will assist with customer calls, including a significant portion of Spanish-speaking inquiries, ensuring high-quality service and satisfaction. This is a remote position, offering flexibility to work from home in Central, Mountain, or Pacific Time Zones.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer service by handling inquiries and resolving issues with professionalism and care.</p><p>• Manage and document customer interactions using established procedures and systems.</p><p>• Schedule appointments and coordinate with internal teams to meet client needs.</p><p>• Ensure accuracy and quality in data entry and paperwork, adhering to company policies.</p><p>• Maintain a strong understanding of medical coverage, benefit functions, and claim administration processes.</p><p>• Communicate effectively in both English and Spanish to assist a diverse customer base.</p><p>• Meet department performance goals related to satisfaction, accuracy, and attendance.</p><p>• Participate in training programs to stay updated on company procedures and policies.</p><p>• Handle sensitive and complex customer information with discretion and confidentiality.</p><p>• Provide support during occasional overtime or holiday shifts as required by business needs.</p>
<p>Robert Half is currently seeking a detail-oriented and proactive <strong>Billing Analyst</strong> for a contract-to-hire opportunity with our client near downtown Houston. This is an excellent chance to showcase your accounting and finance expertise in a dynamic and fast-paced work environment.</p><p><br></p><p><strong>Job Responsibilities</strong></p><ul><li><strong>Invoice Preparation:</strong> Ensure timely and accurate preparation of customer invoices.</li><li><strong>Traffic Audit:</strong> Audit traffic positions to confirm traffic logs presented with customer invoices are correct.</li><li><strong>Sales Support:</strong> Provide contract and invoice details to facilitate Sales team requests and ensure all revenue per contract information is presented for review.</li><li><strong>General Responsibilities:</strong> Perform other duties as assigned, ensuring optimal workflow and efficiency.</li></ul>
<p>Are you a detailed and proactive professional with experience in medical billing and revenue cycle management? Our client in downtown Houston is seeking a <strong>Medical Billing Specialist</strong> for a <strong>contract-to-hire, remote</strong> position. Join their Billing Triage team and play a vital role in ensuring accurate and timely revenue processes.</p><p><strong>About the Role</strong></p><p>As a member of the Billing Triage team, you'll be responsible for addressing and resolving missing information in physician and site orders. This includes gathering patient demographics, diagnosis codes, and other critical data necessary for finalizing claims. You’ll work collaboratively with clients, access payor portals, and support leadership with ongoing reporting to ensure that orders can be efficiently completed for billing.</p><p><strong>Key Responsibilities</strong></p><ul><li>Identify and resolve missing information in physician/site orders, including diagnosis codes, patient demographics, and hospital/clinical codes.</li><li>Connect with clients via phone or fax to request and retrieve essential billing details.</li><li>Access payor web portals to gather additional missing information for billing purposes.</li><li>Maintain proper follow-up procedures and finalize all billing processes accurately.</li><li>Prepare and share routine reports with Revenue Cycle Management leadership.</li><li>Troubleshoot and correct errors related to orders, such as tests not accessioned due to front-end errors or unlocked TNPs.</li><li>Adhere to the company's Code of Conduct as outlined in the Compliance Program.</li><li>Perform other job-related duties as assigned.</li></ul><p><br></p>
<p>We are offering an exciting opportunity for a Billing Analyst in Houston. This role is integral to our team, where you will be in charge of handling various billing operations, ensuring the accuracy of customer details, and responding to billing-related queries. You'll be utilizing accounting software to perform your duties and will work closely with attorneys to align on billing rates and instructions.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle the compilation and verification of timekeeper hours and client costs for monthly billing or as directed by the billing attorney.</p><p>• Review and modify pre-bills based on attorney requests.</p><p>• Ensure timely execution of complex bills.</p><p>• Work on the maintenance and updating of client billing guidelines for all assigned clients.</p><p>• Coordinate with the billing attorney on billing rates, instructions, and special client-mandated billing requirements.</p><p>• Use computerized accounting and billing software systems for efficient billing and reporting.</p><p>• Respond to inquiries related to billing issues.</p><p>• Assist in the preparation of documentation and responses for legal inquiries, litigation, and audits when necessary.</p><p>• Analyze client write-downs of bills in accordance with firm policy.</p><p>• Work with attorneys on appeals and assist with special projects as needed.</p>
We are in the search for a Billing Specialist to join our team in Kemah, Texas. As a Billing Specialist, you will be tasked with managing project billing processes, interpreting and extracting billing information from contracts, and handling AIA billing procedures. <br><br>Responsibilities:<br>• Ensuring accurate and efficient processing of portal invoicing and timely submissions via client platforms.<br>• Reviewing and interpreting contracts to extract relevant information for billing, aligning it accurately with project terms and conditions.<br>• Managing the execution of AIA billing processes, generating necessary documents and maintaining compliance with guidelines.<br>• Preparing and tracking detailed time-and-material invoices based on the scope of projects.<br>• Assisting in the preparation and submission of liens when required, ensuring proper documentation and adherence to legal procedures.<br>• Collaborating with other team members to streamline billing cycles and efficiently resolve discrepancies.<br>• Maintaining a proactive approach to problem-solving and demonstrating excellent attention to detail.<br>• Contributing effectively in a collaborative office setting while also demonstrating the ability to work independently.
