<p><strong>Job Title: Infrastructure Engineer</strong></p><p> <strong>Location: Houston, TX</strong></p><p><strong>Overview:</strong></p><p> We’re looking for an <strong>Infrastructure Engineer</strong> with a solid foundation in VMware, storage, and cloud infrastructure. This role is ideal for someone with a few years of IT delivery and support experience who is eager to grow their skills in a fast-paced environment. You’ll work as part of an operations and delivery team, supporting both projects and day-to-day IT needs.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with configuring and troubleshooting server and SAN hardware.</li><li>Support VMware environments and basic administration tasks.</li><li>Help manage Kubernetes operations and cloud IaaS technologies.</li><li>Use DevOps tools and scripting to improve automation and efficiency.</li><li>Contribute to SAN storage patching and upgrades.</li><li>Document processes and communicate effectively with team members.</li><li>Translate technical requirements into actionable tasks with guidance from senior engineers.</li></ul><p><br></p>
<p><strong>Key Responsibilities:</strong></p><ul><li>Provide hands-on support for <strong>day-to-day cloud operations</strong>, including responding to end-user tickets and troubleshooting cloud-related issues.</li><li>Collaborate with business units to understand their cloud needs and offer <strong>recommendations</strong> for optimal solutions.</li><li>Manage and maintain <strong>AWS accounts</strong> (50+), ensuring secure and efficient usage across various business units.</li><li>Participate in <strong>Teams threads</strong> to address ongoing cloud requests and provide timely support.</li><li>Assist in building and refining <strong>Active Directory (AD) and Group Policies</strong> to enhance the cloud environment.</li><li>Identify opportunities for improvement and contribute to the <strong>evolution of our cloud infrastructure</strong>.</li><li>Operate independently while maintaining a strong focus on <strong>user support and service excellence</strong>.</li></ul><p><br></p>
<p>We are seeking a highly skilled High-Level Desktop Support Specialist / Junior System Administrator with strong expertise in Amazon Web Services (AWS), Active Directory (AD), and group policy management. The ideal candidate will have a solid IT support background and the technical aptitude needed to support and enhance system performance, troubleshoot complex issues, and maintain infrastructure to meet organizational goals. This candidate will act as a bridge between desktop support and system administration, ensuring that end-user issues are resolved efficiently while also managing larger IT infrastructure projects.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><br></p><p><strong>Active Directory (AD) Administration:</strong></p><ul><li>Manage and maintain Active Directory environments, ensuring proper administration of user accounts, groups, and permissions.</li><li>Develop and implement Group Policy Objects (GPOs) to enforce company policies and streamline the user experience.</li><li>Monitor and troubleshoot AD replication issues and domain controller health.</li></ul><p><strong>AWS Administration:</strong></p><ul><li>Assist in managing and maintaining AWS infrastructure, including EC2 instances, S3 buckets, IAM roles, and VPC configurations.</li><li>Participate in backups, snapshots, and disaster recovery planning in the AWS ecosystem.</li><li>Collaborate with senior team members to automate tasks using AWS tools like Lambda, CloudFormation, or scripting.</li></ul><p><strong>System Administration Support:</strong></p><ul><li>Perform routine maintenance and updates on on-premises and cloud-based servers.</li><li>Help secure systems by identifying vulnerabilities and deploying patches or updates.</li><li>Assist in the implementation of IT infrastructure projects such as migrations, upgrades, or new system rollouts.</li></ul><p><strong>User Training & Knowledge Sharing:</strong></p><ul><li>Provide technical guidance and training to end users on various IT processes, systems, and security best practices.</li><li>Document technical solutions and contribute to internal knowledge base articles.</li></ul><p><strong>Collaboration & Communication:</strong></p><ul><li>Work closely with senior system administrators, network engineers, and IT leadership to identify and resolve IT issues.</li><li>Assist with the onboarding and offboarding of personnel, ensuring a seamless transition of IT resources.</li></ul><p><br></p>
