We are looking for an experienced Program Manager to oversee the operations of a university program or department in Houston, Texas. This role involves managing day-to-day activities, supervising staff, and ensuring compliance with regulatory standards. As a Long-term Contract position, this opportunity is ideal for professionals with a background in research oversight, regulatory compliance, or ethics.<br><br>Responsibilities:<br>• Manage daily operations of a university program or department, ensuring efficiency and alignment with organizational goals.<br>• Supervise and provide guidance to staff members, including evaluating performance and coordinating tasks.<br>• Develop and implement procedures for effective program administration.<br>• Monitor program expenditures and ensure adherence to budgetary constraints.<br>• Prepare and review reports, including budgets, activity summaries, and ad hoc analyses as needed.<br>• Coordinate grant-related communications and oversee related processes such as scholarships and funding proposals.<br>• Create and maintain comprehensive documentation, including abstracts, research reports, and procedural manuals.<br>• Ensure compliance with policies, procedures, and conflict of interest regulations.<br>• Collaborate with research faculty, staff, and university offices such as Contracts and Grants, Technology Transfer and Innovation, and Research Integrity and Oversight.<br>• Perform additional duties as assigned to support program success.
We are looking for an experienced HR Business Partner to join our team in Houston, Texas. This is a long-term contract position that requires a dynamic, detail-oriented individual who can actively contribute to process improvements, policy evaluations, and hands-on HR support. The ideal candidate will collaborate closely with the HR Manager to drive impactful initiatives and provide day-to-day operational assistance.<br><br>Responsibilities:<br>• Evaluate and enhance existing HR processes to improve operational efficiency and effectiveness.<br>• Review current HR documentation and policies to identify gaps and propose actionable solutions.<br>• Develop frameworks and strategies to address organizational needs and ensure compliance.<br>• Provide hands-on support in executing HR projects and managing daily tasks.<br>• Assist in employee relations and investigations to resolve workplace concerns.<br>• Collaborate with the HR Manager to support performance management initiatives.<br>• Offer insights and recommendations to strengthen HR practices and policies.<br>• Work directly with employees and management to address HR-related issues and maintain a positive work environment.<br>• Ensure thorough documentation of policies and procedures to align with organizational goals.
<p><strong>Position Title:</strong> Director of Middle Office</p><p><strong>Location:</strong> Houston, TX (100% in-office)</p><p><br></p><p><strong>Why Join Us?</strong></p><ul><li>Work for a <strong>privately owned and rapidly growing energy supply, trading, and logistics organization</strong> with projected expansion over the next several years.</li><li>Be part of a company that is <strong>actively engaged in new business ventures</strong>.</li><li>Join a collaborative environment where <strong>innovation and strategic thinking drive success</strong>.</li></ul><p><strong>Role Overview</strong></p><p>The Director of Middle Office will lead a team of 15+ professionals, and is responsible for managing risk exposure reporting, standardizing P& L processes, and supporting new business ventures internationally.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Oversee the Middle Office division and ensure accurate daily P& L reporting.</li><li>Serve as a subject matter expert on commodity risk exposure and risk aggregation.</li><li>Collaborate with senior leadership to identify and mitigate new risks.</li><li>Drive process improvements and integrate new ventures into existing workflows.</li><li>Lead, mentor, and develop a high-performing team.</li><li>Participate in the Risk Committee and provide insights on high-risk exposures.</li><li>Support trading growth through strategic planning and resource allocation.</li></ul><p><strong>Benefits</strong></p><ul><li>Competitive compensation package.</li><li>3+ weeks of vacation</li><li>Medical/Dental/Vision coverage.</li><li>401(k) with 4% match.</li></ul><p><br></p><p>For immediate consideration, please email your resume to Alyssa.white@roberthalf!</p>
<p>We are looking for a skilled and dedicated Customer Service Representative to join our team in Houston, Texas. In this long-term contract role, you will play a key part in supporting logistics operations and ensuring the highest level of customer satisfaction. If you excel in managing processes, coordinating resources, and fostering positive relationships, this opportunity is perfect for you.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer service by addressing inquiries, resolving complaints, and maintaining client satisfaction.</p><p>• Coordinate logistics processes, ensuring smooth communication between suppliers, customers, and internal teams.</p><p>• Oversee billing functions and revenue accounting tasks to guarantee accuracy and compliance.</p><p>• Conduct research to identify solutions and improve business operations.</p><p>• Train and onboard new team members, ensuring they are well-versed in company policies and procedures.</p><p>• Manage claim administration and risk management activities to minimize disruptions.</p><p>• Collaborate with business units to align operations with organizational goals.</p><p>• Handle public relations efforts to enhance the company’s reputation and client relationships.</p><p>• Monitor and evaluate staffing needs, ensuring adequate resources are available to meet demands.</p><p>• Support commission and expense account functions to maintain financial efficiency.</p>
We are looking for an experienced Help Desk Manager to lead and oversee the efficient operation of our service desk team. This role requires a proactive individual who excels in troubleshooting, managing support systems, and ensuring customer satisfaction. Based in The Woodlands, Texas, this position is ideal for someone committed to delivering high-quality IT service management.<br><br>Responsibilities:<br>• Lead and manage the daily operations of the service desk team to ensure timely resolution of support requests.<br>• Oversee the handling of service desk tickets, ensuring issues are resolved efficiently and documented accurately.<br>• Implement and maintain IT service management (ITSM) best practices to optimize workflows and service delivery.<br>• Administer and manage Active Directory, ensuring smooth user access and account management.<br>• Provide deskside support for hardware, software, and network-related issues, addressing technical problems directly.<br>• Develop and enforce service desk policies and procedures to maintain consistency and efficiency.<br>• Monitor team performance and provide training or feedback to enhance productivity and customer service.<br>• Collaborate with other departments to address broader IT needs and align service desk operations with organizational goals.<br>• Generate reports and analytics to track ticket metrics and identify areas for improvement.<br>• Ensure compliance with security protocols and standards within all aspects of IT support.
<p>We are looking for an experienced Customer Service Representative to join our team in Houston, TX. This long-term contract position requires a detail-oriented individual with strong communication and organizational skills to manage a variety of customer-focused tasks and logistics operations. The ideal candidate will have extensive experience in customer service and be committed to delivering high-quality support that drives satisfaction and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Provide exceptional customer support through effective communication and problem-solving.</p><p>• Manage and coordinate logistics operations to ensure smooth processes and timely resolutions.</p><p>• Address customer inquiries and complaints while maintaining a positive and detail-oriented demeanor.</p><p>• Collaborate with internal teams to streamline procedures and enhance customer satisfaction.</p><p>• Conduct research to resolve issues related to billing, claims, and revenue accounting.</p><p>• Oversee hiring and onboarding processes for new team members, ensuring adherence to company policies.</p><p>• Monitor customer feedback and implement strategies to improve service and public relations.</p><p>• Utilize CRM tools to track and manage customer interactions and maintain accurate records.</p><p>• Coordinate with suppliers and business units to optimize workflows and address concerns.</p><p>• Handle risk management and expense account procedures in compliance with company standards.</p>
