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2 results for Customer Service Manager in Honolulu, HI

Customer Service Representative

Honolulu, HI
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for customers, ensuring a seamless and positive experience. This position is ideal for individuals who thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds. Responsibilities:• Welcome customers warmly and assist them with the check-in process while adhering to company policies and procedures.• Verify identification and reservation details, ensuring accurate documentation in the system.• Respond to customer questions and provide information about services, amenities, and nearby attractions.• Address complaints or concerns with efficiency, escalating complex issues to management when necessary.• Monitor the environment to ensure safety and report any suspicious activity or hazards.• Work closely with other departments to ensure that rooms and facilities are prepared to meet customer expectations.• Promote additional services or amenities to enhance customer satisfaction and contribute to revenue growth.• Keep detailed records of customer interactions, check-in and check-out transactions, and any incidents that occur.
2026-05-08T00:00:00Z

Service Coordinator

Honolulu, HI
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a detail-oriented Service Coordinator to support property operations and accounting activities in Honolulu, Hawaii. This contract-to-permanent opportunity is ideal for someone who can balance administrative responsibilities with financial tracking, tenant support, and vendor coordination in a fast-paced environment. The role will contribute to accurate recordkeeping, timely follow-up on property-related matters, and smooth day-to-day service delivery. Candidates who are organized, communicative, and comfortable working with invoices, lease documentation, and reporting will be well suited for this position. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-8056. Responsibilities:• Oversee rent payment tracking, follow up on tenant balances, and help address routine account questions or billing discrepancies.• Maintain organized records of recurring costs, open work orders, and unpaid invoices to support complete and accurate financial documentation.• Assist with calculating tenant utility allocations using sub-meter data and prepare supporting backup for chargebacks.• Keep property documentation current, including insurance certificates, sales reporting, percentage rent records, and other financial files.• Create lease abstracts and monitor key lease obligations to help ensure terms are documented and applied correctly.• Support budget planning and forecast updates by compiling vendor agreements, maintenance history, service records, and expense details.• Monitor important property deadlines such as tax-related items, permits, and compliance submissions to help prevent missed requirements.• Prepare business correspondence, reports, memoranda, and related property documents for internal and external distribution.• Coordinate with vendors on service needs, proposal requests, and contract-related administrative tasks for building operations.• Track tenant service concerns, log follow-up activity, and assist with inspections by documenting and monitoring action items through resolution.
2026-06-01T00:00:00Z