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2 results for Customer Service Manager in Honolulu, HI
- Honolulu, HI
- onsite
- Temporary
- 20 - 22 USD / Hourly
- <p>Our renowned Honolulu resort seeks an upbeat and reliable Customer Service Specialist to support our guests across various touchpoints. If you’re passionate about creating memorable visitor experiences on Oahu, we want to hear from you. Preference is given to Hawaii residents due to on-site work requirements. Please call us at 808-531-0800 to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Answer guest questions and provide information about resort amenities and local attractions</li><li>Handle phone and in-person reservation requests, modifications, and confirmations</li><li>Resolve guest concerns with empathy and professionalism</li><li>Collaborate with housekeeping, maintenance, and management to address special requests</li><li>Assist with check-in/check-out processes at the front desk as needed</li><li>Maintain accurate records of all guest interactions</li><li>Deliver exceptional customer service in all interactions</li></ul><p><br></p>
- 2026-04-10T00:00:00Z
- Honolulu, HI
- onsite
- Temporary
- 19.95 - 23.1 USD / Hourly
- We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Honolulu, Hawaii. In this role, you will be the first point of contact for customers, ensuring a seamless and positive experience. This position is ideal for individuals who thrive in fast-paced environments and enjoy interacting with people from diverse backgrounds.<br><br>Responsibilities:<br>• Welcome customers warmly and assist them with the check-in process while adhering to company policies and procedures.<br>• Verify identification and reservation details, ensuring accurate documentation in the system.<br>• Respond to customer questions and provide information about services, amenities, and nearby attractions.<br>• Address complaints or concerns with efficiency, escalating complex issues to management when necessary.<br>• Monitor the environment to ensure safety and report any suspicious activity or hazards.<br>• Work closely with other departments to ensure that rooms and facilities are prepared to meet customer expectations.<br>• Promote additional services or amenities to enhance customer satisfaction and contribute to revenue growth.<br>• Keep detailed records of customer interactions, check-in and check-out transactions, and any incidents that occur.
- 2026-04-08T00:00:00Z