<p><strong>Job Overview Summary:</strong></p><p><br></p><p>Experienced IT Support Specialist (Tier 2/3) with a strong background supporting fast-paced manufacturing environments. Skilled in diagnosing complex technical issues, managing enterprise systems, and ensuring reliable network and application performance across production and corporate settings. Proficient in Windows Server/AD, M365 administration, ERP and MES support, and manufacturing hardware/software troubleshooting including production floor systems, barcode scanners, printers, PLC-connected devices, and industrial workstations.</p><p><br></p><p><strong>Job Responsibilities:</strong></p><p><br></p><ul><li>Provide advanced technical support for escalated end-user issues, including hardware, software, and peripheral troubleshooting.</li><li>Set up and configure desktops, laptops, mobile devices, monitors, printers, and other office technology.</li><li>Manage onboarding, offboarding, and equipment lifecycle tracking and reporting.</li><li>Diagnose and resolve intermediate network, server (e.g., Active Directory, DHCP, DNS), and Wi-Fi problems; coordinate with internal senior technical resources and external Managed Service Providers (MSPs) for complex issues.</li><li>Actively troubleshoot, resolve, and participate in projects related to intermediate Wi-Fi, server, and network issues, working in close collaboration with the senior internal team or external Managed Service Providers (MSPs).</li><li>Perform onsite installations and upgrades of operating systems, applications, and security patches.</li><li>Manage user accounts in Active Directory, Microsoft 365, and other systems; handle access requests, MFA support, and onboarding/offboarding tasks.</li><li>Respond to and resolve support tickets in the ITSM platform; ensure accurate documentation and timely follow-up.</li><li>Maintain and track IT assets; update inventory records and manage warranty returns or repairs.</li><li>Support audiovisual systems and video conferencing tools in meeting spaces.</li><li>Conduct preventive maintenance on local IT infrastructure to avoid service disruptions.</li><li>Act as a liaison between end users and senior internal IT teams/MSPs, ensuring clear communication and prompt issue resolution for escalated and intermediate technical issues.</li><li>Participate in and contribute to IT projects including deployments, office moves, system migrations, and infrastructure upgrades (network, server, Wi-Fi).</li><li>Remote Support: Provide advanced technical support via phone, email, chat, or remote session.</li><li>Manage, maintain, and troubleshoot the organization's Voice over IP (VoIP) phone system, including user provisioning, call flow configurations, and endpoint support.</li><li>Contribute to team growth by assisting in training and mentoring staff to improve performance, increase customer satisfaction, and drive efficiencies.</li><li>Proactively identify, document, and implement improvements to IT processes, documentation (e.g., knowledge base), and infrastructure to enhance efficiency, reliability, and security</li></ul>
<p>We are looking for a skilled Sr. IT Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will lead efforts to design, implement, and manage security solutions that safeguard the organization’s infrastructure and data. Your expertise will be instrumental in developing advanced threat detection systems, conducting vulnerability assessments, and driving compliance with industry standards.</p><p><br></p><p>Responsibilities:</p><p>• Design and deploy centralized security monitoring systems and advanced threat detection solutions to enhance incident response capabilities.</p><p>• Oversee intrusion detection and prevention systems, analyzing and responding to suspicious activities to mitigate risks.</p><p>• Implement and maintain network-based security solutions while establishing data privacy policies.</p><p>• Perform regular vulnerability assessments using tools like Nessus, identifying and remediating security gaps.</p><p>• Develop strategies for zero-day threat protection and manage endpoint protection technologies to prevent malware.</p><p>• Configure and manage identity and access management systems, such as Okta, to ensure secure user authentication.</p><p>• Architect secure network solutions, including firewalls, web content filtering, and data loss prevention systems.</p><p>• Maintain detailed security architecture documentation and provide periodic reports on security posture.</p><p>• Collaborate with IT and compliance teams to promote security best practices and ensure regulatory compliance.</p><p>• Monitor and manage security devices to protect systems from internal and external threats.</p>
We are looking for an experienced AI/Data Governance Analyst to lead and implement enterprise-wide data management strategies. This role requires strong leadership and technical expertise to ensure data governance frameworks, data quality standards, and metadata practices are effectively deployed and maintained. As a vital part of the team, you will collaborate closely with business and technology stakeholders to drive data compliance and deliver trusted, high-quality data solutions. This is a long-term contract position based in New York, New York.<br><br>Responsibilities:<br>• Develop and execute comprehensive data management strategies, including governance, quality, and metadata initiatives.<br>• Establish and refine policies, standards, and frameworks to support data governance across the organization.<br>• Lead the implementation of data quality management processes, including rule definition, monitoring, and issue resolution.<br>• Partner with cross-functional teams to align data management efforts with organizational goals.<br>• Select and optimize tools and platforms for data governance and quality management.<br>• Serve as a thought leader to influence executives and stakeholders on prioritizing data as a strategic asset.<br>• Mentor and guide less experienced team members and data stewards to enhance team capabilities.<br>• Monitor and evaluate key performance indicators (KPIs) to measure the effectiveness of governance strategies and data quality.<br>• Ensure compliance with data regulations and support operational requirements within the business context.<br>• Drive adoption and continuous improvement of master data management practices.
We are looking for an experienced Cloud Security Engineer to join our team in New York, New York. In this role, you will play a critical part in safeguarding cloud-based infrastructure by deploying, managing, and maintaining security tools and solutions. You will proactively monitor systems for threats, respond to incidents, and collaborate with stakeholders to enhance the overall security posture of cloud environments.<br><br>Responsibilities:<br>• Install, configure, and maintain advanced security solutions to protect cloud-based systems and networks.<br>• Monitor infrastructure to detect and respond to unusual activities, intrusions, or security breaches.<br>• Conduct thorough investigations of security alerts and incidents, ensuring timely and effective resolutions.<br>• Perform risk assessments and vulnerability scans, recommending strategies to mitigate potential threats.<br>• Collaborate with teams to implement and manage security tools tailored to cloud environments.<br>• Develop and enforce policies, procedures, and guidelines to ensure compliance with security standards.<br>• Stay updated on emerging threats and vulnerabilities, adapting security measures as needed.<br>• Create detailed reports and documentation on incidents, findings, and recommendations for stakeholders.<br>• Conduct audits and reviews of cloud infrastructure to identify and address security gaps.<br>• Support compliance initiatives and ensure adherence to industry regulations and standards.
<p>We are looking for a skilled Network Security Engineer to join our team in Bensalem, Pennsylvania. In this role, you will play a key part in designing, implementing, and maintaining network security infrastructure to uphold the organization's standards. The ideal candidate will possess deep technical expertise in network security technologies and demonstrate strong problem-solving abilities.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage projects related to network implementation, integration, and transitions while ensuring seamless handoffs to other teams.</p><p>• Develop and maintain detailed documentation and diagrams for both new and existing network systems.</p><p>• Provide advanced support for network security infrastructure, including firewalls and other security systems.</p><p>• Audit and remediate network security devices to ensure compliance with established standards.</p><p>• Investigate and resolve network security issues, identifying root causes and implementing corrective measures.</p><p>• Collaborate with vendors to escalate issues and drive efficient resolutions.</p><p>• Participate in on-call rotations to address urgent network concerns.</p><p>• Perform vulnerability assessments and apply remediation strategies to strengthen security.</p><p>• Conduct security reviews and implement measures to harden existing network systems.</p><p>• Analyze network architecture and devices to identify potential risks and recommend improvements.</p>
<p>We are looking for a detail-oriented candidate with clerical skills to join our team in Rye Brook, New York. This long-term contract position. The ideal candidate will demonstrate strong organizational skills, reliability, and proficiency with Microsoft Word and data entry.</p><p><br></p><p>Responsibilities:</p><p>• Accurately enter data into Microsoft Word and other systems as required.</p><p>• Maintain high attention to detail to ensure the accuracy and completeness of reports.</p><p>• Manage and prioritize tasks to meet deadlines effectively.</p><p>• Adapt to increasingly complex reports and processes over time.</p><p>• Communicate with team members and supervisors to clarify tasks and requirements.</p><p>• Perform quality checks on completed reports to ensure compliance with standards.</p><p>• Utilize computer skills to navigate websites and retrieve necessary information.</p><p>• Follow established procedures for data entry and report generation.</p><p>• Provide support to the department by ensuring timely completion of assigned tasks.</p>
