We are looking for a dedicated Customer Service Representative to join our team on a contract basis in Salt Lake City, Utah. In this role, you will play a vital part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining seamless communication. If you excel in a fast-paced environment and have a passion for delivering outstanding service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls from customers, providing accurate information and resolving inquiries efficiently.<br>• Process orders and ensure data entry is completed accurately and in a timely manner.<br>• Respond to both inbound and outbound calls with professionalism and empathy.<br>• Maintain detailed records of customer interactions and transactions for reference and reporting.<br>• Collaborate with team members to address customer concerns and escalate complex issues when necessary.<br>• Deliver exceptional service by adhering to company guidelines and upholding the highest standards of communication.<br>• Monitor and follow up on customer requests to ensure resolution and satisfaction.<br>• Stay informed about company policies, procedures, and updates to provide consistent and accurate information.<br>• Assist in improving customer service processes by providing feedback and identifying areas for enhancement.
We are looking for a dedicated Customer Success Specialist to join our team on a contract basis in American Fork, Utah. In this role, you will play a pivotal part in ensuring customer satisfaction by providing exceptional service and building strong relationships. This position is ideal for someone with a passion for helping customers and a strong ability to communicate effectively.<br><br>Responsibilities:<br>• Respond promptly and professionally to customer inquiries via email, addressing concerns and resolving issues.<br>• Cultivate positive relationships with customers by understanding their needs and providing tailored solutions.<br>• Maintain detailed records of customer interactions to ensure accurate and efficient communication.<br>• Collaborate with internal teams to deliver timely and effective support to customers.<br>• Follow up on customer requests to ensure satisfaction and address any additional needs.<br>• Identify opportunities to improve customer experiences and suggest process enhancements.<br>• Assist in onboarding new customers and ensuring a seamless introduction to company services.<br>• Monitor customer feedback and provide insights to the team for continual improvement.<br>• Uphold company standards for quality and professionalism in all customer interactions.<br>• Act as a liaison between customers and internal departments to ensure smooth communication.
<p>We are looking for a dedicated Collections Specialist to join our team in Utah. This is a temp to hire role, you will be responsible for managing B2B collections while maintaining attentive relationships with clients. This position requires excellent communication skills and a strong understanding of credit and billing processes.</p><p><br></p><p>Responsibilities:</p><p>• Manage collection activities to ensure timely payments.</p><p>• Communicate effectively with clients through phone calls and email to address outstanding balances.</p><p>• Oversee billing and collection processes, ensuring accuracy and compliance with company policies.</p><p>• Perform credit evaluations to support collection efforts and minimize risk.</p><p>• Maintain detailed records of collection activities and provide regular reports to the management team.</p><p>• Collaborate with internal departments to resolve disputes and clarify payment discrepancies.</p><p>• Develop and implement strategies to improve collection rates and reduce overdue accounts.</p><p>• Handle B2B collections with attention to detail and efficiency.</p><p>• Ensure compliance with all relevant regulations and industry standards.</p><p>• Provide exceptional customer service to maintain positive relationships with clients</p>
