2 results for Help Desk Technician Ii in Hoffman Estates, IL

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-03-03T00:00:00Z

Deal Desk Analyst

Chicago, IL
remote
Temporary
30 - 35 USD / Hourly
We are looking for a detail-oriented Deal Desk Analyst to join our team in Chicago, Illinois. In this contract position, you will play a key role in managing and processing various operational tasks, ensuring accuracy and efficiency in support of our sales and business functions. This is an excellent opportunity to collaborate with diverse teams, including legal, finance, and billing, and contribute to streamlined workflows. Responsibilities:• Navigate Salesforce efficiently to manage quotes, opportunities, accounts, and files.• Review and edit customer and vendor contracts, ensuring proper version control and document protection.• Handle redline edits, including commenting, tagging, and cleaning up finalized documents.• Utilize Microsoft Suite tools such as Word and SharePoint to complete tasks effectively.• Ensure all documentation is accurate and comprehensive, maintaining a high level of attention to detail.• Process and manage electronic signatures using DocuSign.• Collaborate with legal, finance, and billing teams to address paperwork and post-deal inquiries.• Provide support to sales teams by identifying process requirements and suggesting improvements.• Manage multiple requests and priorities simultaneously, maintaining focus and organization.
2026-03-26T00:00:00Z