<p>We are looking for an experienced Customer Service Representative to join our team near Montvale, New Jersey. This long-term contract position requires exceptional organizational and communication skills to ensure seamless coordination between customers, servicing dealers, and internal teams. The ideal candidate will thrive in a fast-paced environment, handling dispatch operations and customer inquiries with efficiency and professionalism.</p><p><br></p><p>Responsibilities:</p><p>• Receive and prioritize service requests, dispatching them promptly to servicing dealers.</p><p>• Monitor technician progress and provide timely updates to customers regarding job status.</p><p>• Communicate detailed job instructions and service requirements clearly to servicing dealers.</p><p>• Maintain accurate records of dispatch times, service notes, estimated arrival times, and job completion logs.</p><p>• Coordinate follow-up visits, parts needs, or additional assistance for multi-step service jobs.</p><p>• Ensure dispatch decisions align with service-level agreements and response-time standards.</p><p>• Handle inbound customer calls, addressing inquiries related to service requests, scheduling, and updates.</p><p>• Create and update service orders using dispatching software and organizational tools.</p><p>• Utilize troubleshooting guides and workflows to gather necessary job information efficiently.</p><p>• Address customer concerns with professionalism and escalate issues only when required.</p>
<p>The salary for this position is 100,000 - 110,000. The benefits include paid time off, health insurance and holidays.</p><p><br></p><p>A growing CPA firm in the Edison area is seeking a Senior Tax Accountant with experience in high net worth and partnership tax in a quality CPA firm. This position offers an opportunity to work at home or several days a week in the office. The successful candidate should be able to commute to Edison several times a month. Responsibilities include extensive high net worth, corporate, and partnership tax preparation and planning on a national level. The ability to prepare financial statements is also required. Experience in a local to midsize CPA firm is also preferred. The firm also offers an excellent compensation and benefits package. To be considered please send your resume as a Word attachment. Or call Rich Singer, CPA at 848-202-7970 to discuss this excellent opportunity.</p>
<p>Robert Half has partnered with a thriving manufacturing firm on their search for an experienced Billing & Collections Supervisor who can handle a high volume of accounts. We are looking for a candidate who can identify and monitor overdue payments, process credit memos, report collection activity, arrange debt payoffs, review trial balances, recommend accounts for escalation, prepare and distribute collection status reports, and resolve billing and customer credit issues. This Billing & Collections Supervisor will also process payments and refunds, update account records, and provide assistance where collection efforts are needed. The ideal candidate must have strong negotiation skills, excellent communication skills, and the ability to handle sensitive and confidential information professionally.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Submit write off request as needed</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>Salary is 65,000 - 70,000.</p><p><br></p><p>Benefits include health, dental, and vision insurance, 401k, and PTO.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and organize sales orders for customer approval and signatures.</p><p>• Coordinate with sales representatives to verify order accuracy and ensure timely processing.</p><p>• Communicate regularly with the Purchasing Manager and Dispatcher to align material needs and delivery schedules.</p><p>• Provide daily updates to customers regarding order status and delivery timelines.</p><p>• Address customer inquiries promptly and offer effective solutions to resolve issues.</p><p>• Assist in completing credit applications and review sales orders for compliance.</p><p>• Maintain accurate customer records and oversee the invoicing process.</p><p>• Collaborate with team members to support departmental goals and foster a positive working environment.</p><p>• Adapt to changes in workflows and procedures to optimize efficiency.</p><p>• Take initiative to manage responsibilities independently while adhering to company policies.</p>
We are looking for a highly organized and detail-oriented Stop Loss Coordinator to oversee and streamline the claims process for stop loss insurance. This role involves managing claims from submission to resolution, ensuring compliance with policies and timely reimbursements. The ideal candidate will collaborate with internal teams and carriers to maintain accurate documentation and provide updates on claims progress.<br><br>Responsibilities:<br>• Manage the complete lifecycle of stop loss claims, from submission to resolution, ensuring timely and accurate processing.<br>• Coordinate with the Finance department to reconcile reimbursements and payments effectively.<br>• Monitor pending claims submissions and promptly respond to carrier requests for additional information.<br>• Review and interpret stop loss policies to confirm compliance with reimbursement and claims requirements.<br>• Maintain thorough and organized records of claims documentation and correspondence following company procedures.<br>• Analyze claims data and address carrier denials or requests for further clarification.<br>• Provide regular updates to management regarding claim statuses, pending issues, and expected resolution timelines.<br>• Collaborate with internal teams to gather necessary information for claims processing.<br>• Perform additional duties as assigned to support the overall claims management process.