Add your latest resume to match with open positions.

2 results for Customer Service Manager in Hickory, NC

Customer Success Specialist

Mooresville, NC
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a Customer Success Specialist to support client service, enrollment coordination, and day-to-day administrative operations in Mooresville, North Carolina. This contract-to-permanent opportunity is ideal for someone who brings a service-minded approach, strong organizational skills, and sound judgment when working with sensitive information. The person in this role will help create a smooth experience for clients and internal partners by managing details accurately and responding to needs effectively. Responsibilities: • Coordinate client-facing and internal administrative activities to keep business development and operational workflows moving efficiently. • Support group benefits enrollment processes by preparing documents, tracking submissions, and following up to ensure timely completion. • Manage incoming and outgoing email communication with a clear, responsive, and customer-focused approach. • Maintain organized back-office records and compliance-related documentation with a high level of accuracy and confidentiality. • Assist with office administration tasks that contribute to a well-run and organized work environment. • Provide customer support across multiple browser-based systems while navigating competing priorities effectively. • Help monitor client requests, resolve routine issues, and escalate complex matters to the appropriate team members when needed. • Contribute to process consistency by updating files, confirming required information, and supporting operational reporting as needed.
2026-04-22T00:00:00Z

Account Manager

Charlotte, NC
onsite
Temporary to Hire
19.7885 - 25 USD / Hourly
We are looking for an Account Manager to join a team in Charlotte, North Carolina in a contract-to-permanent capacity. This position supports client-facing retirement plan administration activities and is ideal for someone who can combine relationship management with strong operational accuracy. The role will work closely with employer-sponsored plan activity, participant transactions, and payroll-related contribution processes while delivering responsive service to business clients and stakeholders. Responsibilities: • Manage business relationships by serving as a primary point of contact for account-related questions, service needs, and issue resolution. • Support administration of employer-sponsored retirement plans, including participant transaction handling and withdrawal-related activities in accordance with plan rules and regulatory guidelines. • Review and process payroll contribution files, ensuring deductions are accurately applied and invested within established timelines. • Maintain precise account records, documentation, and reporting tied to defined contribution plans and tax-related activities. • Respond to inbound inquiries from clients and internal partners with clear communication and timely follow-through. • Use spreadsheets and Excel-based tools, including macros when needed, to organize data, track activity, and improve processing accuracy. • Partner with administrative and service teams to resolve discrepancies, prevent errors, and uphold a high standard of account support. • Assist with ongoing account servicing needs across retirement plan operations, including recordkeeping and contribution-related processing tasks.
2026-05-05T00:00:00Z