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1 result for Customer Service Manager in Hickory, NC

Customer Service Manager - ENT

Charlotte, NC
onsite
Temporary / Contract
19 - 20 USD / Hourly
We are looking for an experienced Customer Service Manager - ENT to support customer-facing operations in Charlotte, North Carolina. This Long-term Contract position will guide project activities tied to order coordination, post-sale support, and service quality while working closely with internal teams and external stakeholders. The role is ideal for someone who can balance customer communication, operational follow-through, and process improvement in a fast-paced environment. Responsibilities: • Direct daily customer support activities related to product availability, order coordination, delivery timing, and follow-up service needs. • Lead one or more project teams to keep pre-delivery and after-sale support efforts organized, on schedule, and aligned with customer expectations. • Partner with operations, logistics, warehousing, and shipping teams to resolve service issues and maintain smooth order fulfillment. • Track customer requests and project updates through CRM and related systems, ensuring accurate records and timely communication. • Prepare reports, spreadsheets, and presentations using Microsoft Office tools to share progress, service metrics, and key updates with stakeholders. • Monitor service quality and identify opportunities to streamline workflows, improve response times, and strengthen the customer experience. • Support scheduling, documentation, and coordination tasks across multiple service activities to keep projects moving efficiently. • Work with internal teams on order specifications, customer questions, and operational changes that affect delivery or support outcomes.
2026-07-13T00:00:00Z