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18 results for Customer Service Manager in Hickory, NC

Client Services Manager
  • Charlotte, NC
  • onsite
  • Permanent
  • 60000.00 - 70000.00 USD / Yearly
  • <p>We are looking for a dedicated Client Services Manager to join our team in Charlotte, North Carolina. This role involves supporting financial advisors and ensuring exceptional client experiences within the financial services sector.</p><p><br></p><p>Responsibilities:</p><p>• Provide comprehensive support to financial advisors by managing client relationships and addressing inquiries.</p><p>• Perform precise data entry tasks to maintain and update financial records.</p><p>• Manage customer accounts, including account setup and maintenance.</p><p>• Collaborate with team members to enhance client satisfaction and service delivery.</p><p>• Maintain compliance with financial regulations and company policies.</p><p>• Identify opportunities to streamline processes and improve operational efficiency.</p><p>• Prepare reports and summaries to support decision-making for financial advisors.</p>
  • 2025-12-09T21:53:52Z
Customer Service Representative
  • Charlotte, NC
  • onsite
  • Contract / Temporary to Hire
  • 15.84 - 18.34 USD / Hourly
  • We are looking for a success-driven and detail-oriented Customer Service Representative to join our team in Charlotte, North Carolina. This Contract to permanent position offers an opportunity to support a dynamic retail furniture business while delivering exceptional service to customers. The ideal candidate will thrive in a collaborative environment and play a key role in ensuring smooth order processing and customer satisfaction.<br><br>Responsibilities:<br>• Confirm customer orders placed online, provide updates regarding order status, and address any product or shipping concerns, including backorders and availability issues.<br>• Handle minor upselling activities, such as promoting product swatch bundles to enhance customer experience.<br>• Collaborate with the operations team to prepare swatch kits and assist in coordinating order fulfillment logistics.<br>• Research and compare shipping rates, offering customers accurate shipping options and information.<br>• Perform administrative tasks such as data entry, correspondence, and record keeping.<br>• Utilize internal systems and Microsoft Office tools effectively to manage customer inquiries and orders.<br>• Contribute to a positive and supportive office atmosphere, working closely with a small team.<br>• Communicate professionally with a diverse range of customers and team members to ensure excellent service delivery.<br>• Participate in problem-solving efforts to address customer concerns and improve processes.
  • 2025-12-03T19:28:50Z
Customer Service Representative
  • Cornelius, NC
  • onsite
  • Contract / Temporary to Hire
  • 22.80 - 26.40 USD / Hourly
  • <p>We are looking for a skilled Customer Service Representative to join our team in Cornelius, North Carolina. This is an on-site, contract-to-permanent position that offers an exciting opportunity to support a large volume of facilities while delivering exceptional customer experiences. The ideal candidate will thrive in a dynamic environment and demonstrate empathy, professionalism, and problem-solving skills when interacting with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to routine inquiries from customers and troubleshoot facility-related issues with efficiency and professionalism.</p><p>• Offer guidance to customers navigating e-commerce platforms and assist with transaction-related questions.</p><p>• Manage escalated situations calmly and empathetically, providing solutions to distressed or frustrated callers.</p><p>• Conduct outbound follow-up calls to resolve prior inquiries and ensure customer satisfaction.</p><p>• Record and update all customer interactions and case progress accurately within internal systems.</p><p><br></p>
  • 2025-12-04T19:54:00Z
Accounts Receivable Supervisor/Manager
  • Charlotte, NC
  • onsite
  • Permanent
  • 95000.00 - 105000.00 USD / Yearly
  • We are looking for an experienced Accounts Receivable Supervisor/Manager to join our dynamic manufacturing team in Charlotte, North Carolina. In this role, you will oversee customer credit risk, collections, dispute resolution, and cash application processes while driving efficiency and fostering strong relationships with clients and internal stakeholders. You will play a pivotal role in optimizing operations, mentoring team members, and ensuring alignment with organizational goals.<br><br>Responsibilities:<br>• Lead and manage the collections team, ensuring accurate oversight of accounts receivable aging and cash application processes.<br>• Collaborate with customers and internal departments to deliver exceptional service and support company-wide initiatives.<br>• Address and resolve escalated customer disputes promptly and professionally.<br>• Develop and implement best practices to enhance the efficiency and effectiveness of cash collection and application processes.<br>• Provide strategic guidance on corporate credit policies and ensure compliance with contractual payment terms.<br>• Identify opportunities to scale and improve collections operations while maintaining strong customer relationships.<br>• Prepare and present detailed accounts receivable aging, cash forecasts, credit risk analyses, and other financial reports to management.<br>• Manage relationships with third-party collections agencies and legal representatives as needed.<br>• Coach and mentor the collections team to achieve performance goals and drive continuous improvement.<br>• Support financial close processes and ensure accurate reporting of reserve requirements for credit memos and bad debt write-offs.
  • 2025-12-09T19:04:31Z
Accountant Advanced (>6 years)
  • Charlotte, NC
  • remote
  • Temporary
  • 38.00 - 40.00 USD / Hourly
  • <p><strong>Job Description:</strong></p><p>In this role you will provide operational support on syndicated and bilateral loans for the largest and most sophisticated corporate loan transactions in the market. Within Wholesale Lending Services WLS you will have direct contact with borrowers lenders and business partners where you will deliver excellence in the servicing experience with high levels of satisfaction. </p><p><br></p><p><strong> Job Responsibilities:</strong></p><p> - Provide deal origination and execution support to Asset Based Lending bank deal teams as the primary loan servicing contact for internal/external clients for issues and resolutions. </p><p> - Administer excellence in the customer experience for both internal and external customers</p><p> - Provide feedback to deal structuring team on operational market trends and any operational feasibility</p><p> - Read and interpret complex legal credit agreements and related documentation working with attorneys when applicable</p><p> - Perform quality control on new deals restructures and amendments by thoroughly understanding the credit agreement verifying system set up accuracy</p><p> - Oversee loan activity funding re-pricings payments as instructed by the client in accordance with credit agreements</p><p> - Calculate and track complex interest and fee accruals at various rate levels across changing lender distributions</p><p> - Reconcile daily funding and payment activity to account for all daily cash transactions initiate and reconcile automated funds movement monitor and escalate past due principal interest fees</p>
  • 2025-11-20T21:34:13Z
Transactional Accounting Manager
  • Charlotte, NC
  • onsite
  • Permanent
  • 120000.00 - 130000.00 USD / Yearly
  • <p>We are looking for an experienced Transactional Accounting Manager to oversee and enhance accounts receivable and accounts payable processes for our organization. This role requires a strategic individual who can lead process improvements, ensure operational efficiency, and maintain compliance with accounting standards. The ideal candidate will thrive in a hybrid work environment and have experience centralizing operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Centralization Leadership</strong></p><ul><li>Design and implement the migration of divisional accounting processes into a unified, centralized structure.</li><li>Partner with divisional leaders to ensure smooth knowledge transfer and process alignment.</li></ul><p><strong>Process Optimization</strong></p><ul><li>Analyze, redesign, and implement best-in-class processes for all transactional accounting functions.</li><li>Drive efficiency, accuracy, and scalability to support future growth.</li></ul><p><strong>Accounts Payable (AP) Management</strong></p><ul><li>Oversee end-to-end AP processes, including invoice processing, payments, vendor setup/maintenance, and resolution of discrepancies.</li><li>Lead vendor reconciliation efforts to maintain accurate records and financial integrity.</li></ul><p><strong>Accounts Receivable (AR) Management</strong></p><ul><li>Direct the AR cycle, including billing, cash application, collections, and customer account management.</li><li>Ensure timely and accurate receipt of payments and lead customer reconciliation initiatives.</li></ul><p><strong>Sales Data Integration</strong></p><ul><li>Manage and optimize the sales loading process, ensuring accurate and timely data integration into the accounting system.</li></ul><p><strong>Team Building & Leadership</strong></p><ul><li>Recruit, train, and supervise a team responsible for transactional accounting activities.</li><li>Foster a culture of accountability, continuous improvement, and professional development.</li></ul><p><strong>Hands-On Execution</strong></p><ul><li>Perform day-to-day transactional accounting tasks during the initial phase to ensure operational continuity and build foundational knowledge of processes.</li></ul><p><strong>System Implementation & Optimization</strong></p><ul><li>Utilize SAGE Intacct for core accounting functions; experience with SAGE Intacct is highly desirable.</li><li>Collaborate with IT and finance leadership to optimize system usage and support ongoing training.</li></ul><p><br></p>
  • 2025-12-09T15:34:02Z
Receptionist
  • Charlotte, NC
  • onsite
  • Temporary
  • 15.20 - 17.60 USD / Hourly
  • We are looking for a detail-oriented and organized Receptionist to join our team on a contract basis in Charlotte, North Carolina. This role requires excellent communication skills and the ability to manage a multi-line phone system efficiently. As the first point of contact, you will play a key role in creating a welcoming environment for clients and visitors while ensuring smooth daily operations.<br><br>Responsibilities:<br>• Greet clients, visitors, and employees in a friendly and detail-oriented manner.<br>• Manage incoming calls using a multi-line phone system, ensuring prompt responses and accurate message-taking.<br>• Maintain the reception area to uphold a clean and organized workspace.<br>• Provide assistance to callers by routing calls to the appropriate departments.<br>• Handle administrative tasks such as scheduling, data entry, and managing correspondence.<br>• Monitor and manage switchboard operations for up to 10 phone lines.<br>• Deliver exceptional customer service by addressing inquiries and resolving concerns effectively.<br>• Collaborate with team members to support daily office functions and processes.<br>• Ensure confidentiality and a high standard of conduct in handling sensitive information.
  • 2025-12-09T21:53:52Z
Collections Specialist
  • Charlotte, NC
  • remote
  • Temporary
  • 20.00 - 24.00 USD / Hourly
  • <p>Robert Half client is seeking a collections specialist to join the team. The ideal candidate will have previous business-to-business collections experience and exemplary customer service skills.</p><p> </p><p><strong>Responsibilities </strong></p><ul><li>Creating and maintaining credit history files</li><li>Analyzing and assessing the creditworthiness of accounts and clients using external credit risk management tools and reports</li><li>Supporting the collection efforts/calls for accounts receivable portfolio</li><li>Documenting daily collections activity</li><li>Researching account disputes and billing discrepancies</li><li>Performing account and payment reconciliations</li><li>Responding to credit inquiries from external and internal clients</li><li>Identifying delinquent accounts requiring external collection efforts</li><li>Identifying bad debt or financial exposure</li></ul><p><br></p>
  • 2025-11-21T18:48:47Z
IT Support Specialist
  • Charlotte, NC
  • onsite
  • Temporary
  • 26.00 - 35.00 USD / Hourly
  • <p>Proactively recruiting IT Support Specialists for upcoming contract and contract-to-hire opportunities across enterprise environments.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1–2 support for hardware, software, and network issues</li><li>Manage tickets through ServiceNow, Freshservice, Jira, or equivalent ITSM tools</li><li>Support user onboarding/offboarding, account access, and permissions</li><li>Troubleshoot O365, Teams, Windows 10/11, VPN, and basic network connectivity</li><li>Assist with equipment setup, deployment, imaging, and asset tracking</li><li>Document troubleshooting steps, solutions, and technical procedures</li></ul>
  • 2025-12-03T16:28:39Z
Desktop Support Technician
  • Charlotte, NC
  • onsite
  • Temporary
  • 24.00 - 32.00 USD / Hourly
  • <p>Proactively recruiting Desktop Support Technicians for onsite contract roles across multiple industries.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support desktops, laptops, printers, and other peripherals</li><li>Perform imaging, deployments, and hardware refreshes</li><li>Troubleshoot Windows OS, O365, VPN, and connectivity issues</li><li>Install and configure software and maintain asset documentation</li><li>Provide deskside, walk-up, or floor support depending on environment</li></ul>
  • 2025-12-03T16:26:04Z
Help Desk Analyst - Tier I
  • Charlotte, NC
  • onsite
  • Temporary
  • 23.00 - 30.00 USD / Hourly
  • <p>Proactively recruiting Help Desk Technicians for upcoming contract and contract-to-hire opportunities.</p><p>Candidates skilled in supporting end users, troubleshooting technical issues, and maintaining daily IT operations are encouraged to connect ahead of new openings.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide first- and second-line support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Manage and resolve tickets using ServiceNow, Jira, Zendesk, or similar ITSM platforms</li><li>Assist with account creation, password resets, and permissions (Active Directory / Entra ID)</li><li>Support O365, Windows 10/11, VPN, and basic network troubleshooting</li><li>Install, configure, and update applications as needed</li><li>Document resolutions, steps, and user instructions</li></ul>
  • 2025-12-03T15:18:40Z
Accounting Clerk
  • Mooresville, NC
  • remote
  • Temporary
  • 20.00 - 24.00 USD / Hourly
  • <p>Robert Half is seeking a detail-oriented Accounting Clerk. This role provides an excellent opportunity to contribute to essential financial functions, including invoice matching, data entry, and accounts payable/receivable processing.</p><p> </p><p> </p><p><strong>Responsibilities</strong></p><p> </p><ul><li>Process and maintain accurate financial records, including accounts payable and receivable transactions.</li><li>Reconcile bank statements and assist in month-end and year-end financial closings.</li><li>Generate financial reports and assist with audits by providing requested documentation.</li><li>Verify the accuracy of invoices, purchase orders, and expense reports.</li><li>Enter and update financial data in accounting software systems with a high level of accuracy.</li><li>Assist with budget preparation and financial forecasting.</li><li>Monitor overdue accounts and perform collection activities as needed.</li><li>Respond to vendor and client inquiries regarding billing and payment issues.</li><li>Support other accounting and administrative duties as assigned by management.</li></ul><p><br></p>
  • 2025-11-21T19:05:19Z
Accounting Clerk
  • Charlotte, NC
  • remote
  • Temporary
  • 20.00 - 24.00 USD / Hourly
  • <p>Robert Half is seeking a detail-oriented Accounting Clerk. This role provides an excellent opportunity to contribute to essential financial functions, including invoice matching, data entry, and accounts payable/receivable processing.</p><p> </p><p> </p><p><strong>Responsibilities</strong></p><p> </p><ul><li>Process and maintain accurate financial records, including accounts payable and receivable transactions.</li><li>Reconcile bank statements and assist in month-end and year-end financial closings.</li><li>Generate financial reports and assist with audits by providing requested documentation.</li><li>Verify the accuracy of invoices, purchase orders, and expense reports.</li><li>Enter and update financial data in accounting software systems with a high level of accuracy.</li><li>Assist with budget preparation and financial forecasting.</li><li>Monitor overdue accounts and perform collection activities as needed.</li><li>Respond to vendor and client inquiries regarding billing and payment issues.</li><li>Support other accounting and administrative duties as assigned by management.</li></ul><p><br></p>
  • 2025-11-21T18:59:07Z
Senior Accountant
  • Mooresville, NC
  • remote
  • Temporary
  • 35.00 - 45.00 USD / Hourly
  • <p>Robert Half is working with a client in need of a senior accountant.  The ideal candidate will play a pivotal role in managing the company’s accounting processes, preparing financial reports, and ensuring compliance with accounting standards and regulations.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and review financial statements in accordance with GAAP.</li><li>Manage month-end and year-end close processes.</li><li>Analyze financial trends and provide insight to management for decision-making.</li><li>Reconcile accounts, ensuring accuracy and compliance with internal policies.</li><li>Oversee accounts payable, accounts receivable, and payroll functions.</li><li>Collaborate with external auditors and tax professionals for annual audits and compliance reporting.</li><li>Develop and implement internal controls to optimize processes and reduce risks.</li><li>Support budgeting, forecasting, and financial planning activities.</li><li>Supervise and mentor junior accounting staff to enhance team performance.</li><li>Stay updated on regulatory changes and maintain adherence to financial laws and standards.</li></ul><p><br></p>
  • 2025-11-21T19:05:19Z
Senior Accountant
  • Charlotte, NC
  • remote
  • Temporary
  • 35.00 - 45.00 USD / Hourly
  • <p>Robert Half is working with a client in need of a senior accountant.  The ideal candidate will play a pivotal role in managing the company’s accounting processes, preparing financial reports, and ensuring compliance with accounting standards and regulations.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and review financial statements in accordance with GAAP.</li><li>Manage month-end and year-end close processes.</li><li>Analyze financial trends and provide insight to management for decision-making.</li><li>Reconcile accounts, ensuring accuracy and compliance with internal policies.</li><li>Oversee accounts payable, accounts receivable, and payroll functions.</li><li>Collaborate with external auditors and tax professionals for annual audits and compliance reporting.</li><li>Develop and implement internal controls to optimize processes and reduce risks.</li><li>Support budgeting, forecasting, and financial planning activities.</li><li>Supervise and mentor junior accounting staff to enhance team performance.</li><li>Stay updated on regulatory changes and maintain adherence to financial laws and standards.</li></ul><p><br></p>
  • 2025-11-21T19:05:19Z
Android Developer
  • Gaffney, SC
  • onsite
  • Temporary
  • - USD / Hourly
  • <p>We are looking for an experienced Android Developer to join our team on a contract basis. This role involves building and optimizing an Android-based price checker application that integrates seamlessly with existing systems. Based in South Carolina, this position offers an opportunity to contribute to innovative software solutions tailored to customer needs.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain an Android-based price checker application, ensuring compatibility with the Xstore platform.</p><p>• Collaborate with stakeholders to understand system requirements and deliver efficient solutions.</p><p>• Transition existing functionality from a Windows environment to an Android platform.</p><p>• Implement security measures to prevent unauthorized access or data manipulation within the application.</p><p>• Utilize Android, Java, and Kotlin to build the application and ensure smooth performance.</p><p>• Ensure the application refreshes pricing data periodically and opens automatically upon startup.</p><p>• Work closely with cross-functional teams to align development efforts with organizational goals.</p><p>• Test and debug the application to ensure reliability and user satisfaction.</p><p>• Integrate features that enhance user experience while maintaining system integrity.</p><p>• Deliver documentation and support for the application as required.</p>
  • 2025-11-12T21:18:42Z
Financial Analyst
  • Lincolnton, NC
  • onsite
  • Permanent
  • 65000.00 - 80000.00 USD / Yearly
  • We are looking for a detail-oriented Financial Analyst to join our team in Lincolnton, North Carolina. In this role, you will provide critical financial insights and analysis to support strategic decision-making and overall organizational growth. The ideal candidate will have a strong background in financial modeling, inventory analysis, and compliance, with a proven ability to work collaboratively across departments.<br><br>Responsibilities:<br>• Conduct comprehensive financial analyses, including cash flow assessments, profit and loss reviews, and cost accounting to guide business decisions.<br>• Collaborate with the Sales Team to manage product costing, ensuring accurate pricing and profitability evaluations.<br>• Oversee cost center accounting by calculating cost rates, analyzing deviations, and implementing corrective measures to improve efficiency.<br>• Perform monthly inventory valuations, investigate variances, and recommend measures to address inventory discrepancies.<br>• Participate in quarterly and annual physical inventory counts to ensure accuracy and compliance with audit requirements.<br>• Analyze market trends, sales data, and customer purchasing patterns to develop pricing strategies that enhance profitability.<br>• Create and automate advanced Excel reports using pivot tables and formulas to streamline data analysis and reporting.<br>• Support compliance with governmental accounting standards and internal control processes.<br>• Prepare detailed monthly management reports, profit and loss forecasts, and lead the strategic budgeting process to align financial objectives with business goals.<br>• Develop financial models to evaluate scenarios and support strategic planning initiatives.
  • 2025-12-01T18:18:56Z
AR/Project Accountant
  • Cornelius, NC
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • <p>We are looking for an experienced AR/Project Accountant to join our team in Cornelius, North Carolina. The ideal candidate will excel in managing accounts receivable processes and ensuring efficiency in commercial collections and cash applications. This role requires someone who is detail-oriented, committed to maintaining accurate financial records, and able to support billing functions.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee accounts receivable processes, ensuring timely and accurate transactions.</p><p>• Handle commercial collections to recover outstanding balances while maintaining positive client relationships.</p><p>• Process cash applications efficiently, ensuring proper allocation of payments.</p><p>• Monitor and track cash collections to meet financial targets and deadlines.</p><p>• Assist with billing functions, including invoice preparation and reconciliation.</p><p>• Analyze accounts receivable data to identify trends and improve processes.</p><p>• Collaborate with internal teams to resolve discrepancies and streamline workflows.</p><p>• Prepare detailed financial reports related to accounts receivable.</p><p>• Maintain compliance with company policies and industry regulations.</p><p>• Provide support during audits and financial reviews related to accounts receivable.</p>
  • 2025-11-19T17:11:09Z