<p>We are looking for a motivated and friendly Customer Service Representative to join our team in Charlotte, North Carolina. This Contract-to-permanent position is ideal for someone who thrives in a fast-paced environment and enjoys delivering exceptional service to customers. The role involves managing sales orders, scheduling services, and maintaining accurate records while collaborating with both customers and team members.</p><p><br></p><p>Responsibilities:</p><ul><li>Serve as a primary point of contact for customers, providing responsive and professional support by phone and email regarding orders, quotes, and product availability.</li><li>Manage order entry and fulfillment for small to mid-size client accounts, ensuring accuracy and timely processing from start to finish.</li><li>Track, update, and communicate order status proactively — including estimated delivery times, backorder notifications, and any changes to order details.</li><li>Partner with customers to resolve inquiries and troubleshoot issues, maintaining a positive and solutions-oriented approach.</li><li>Complete daily administrative and operational tasks such as order invoicing, data entry, and required documentation to keep workflows running smoothly.</li><li>Handle payment transactions and maintain accurate financial records for customer accounts.</li><li>Support inventory control processes — assisting with cycle counts, monitoring stock levels, and helping to reduce scrap or loss where possible.</li><li>Contribute to warehouse operations by coordinating incoming and outgoing shipments, and assisting with loading or unloading materials as needed.</li><li>Ensure all customer shipments are processed accurately and on schedule each day.</li><li>Collaborate with internal teams to improve processes, strengthen customer satisfaction, and maintain operational efficiency.</li><li>Take on additional responsibilities and special projects as needed to support business goals.</li></ul>
<p>We are looking for a dedicated Front Desk Office Coordinator to join our team in Charlotte, North Carolina. In this contract role, you will play a key part in ensuring the smooth daily operations of our office and providing exceptional support to employees and visitors. This position is ideal for someone with strong organizational skills and a passion for maintaining a welcoming and efficient work environment.</p><p><br></p><p>Responsibilities:</p><p>• Greet and assist guests and vendors, ensuring a positive and attentive experience for all visitors.</p><p>• Manage incoming and outgoing mail, including sorting, organizing, and preparing packages for delivery.</p><p>• Conduct regular walkthroughs of office and kitchen spaces to ensure supplies are stocked and areas are well-maintained.</p><p>• Provide logistical support for events, including setting up light furniture and arranging food as needed.</p><p>• Assist with audiovisual setup and troubleshooting to support meetings and events.</p><p>• Collaborate with vendors to coordinate deliveries and manage service schedules.</p><p>• Monitor and maintain purchase orders and ensure timely procurement of office supplies.</p><p>• Address any facility-related concerns promptly to maintain a functional and comfortable office environment.</p>
We are looking for a skilled and customer-focused Customer Service Representative to join our team in Fort Mill, South Carolina. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic and detail-oriented environment. In this role, you will serve as the primary point of contact for customers, ensuring their needs are met with efficiency and care.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries, providing clear and accurate information.<br>• Proactively update customers on the status of their orders and anticipate their needs based on the product or service stage.<br>• Address and resolve customer complaints with a detail-oriented approach, turning challenges into opportunities to build stronger relationships.<br>• Inform customers about additional products and services that may align with their needs.<br>• Manage inbound and outbound calls with a focus on delivering excellent customer service.<br>• Accurately process order entries and ensure all customer information is up-to-date.<br>• Collaborate with internal teams to resolve customer issues efficiently and effectively.<br>• Maintain a positive and empathetic attitude while interacting with customers to enhance their overall experience.<br>• Ensure all communications are documented properly to track customer interactions and follow-up needs.
<p>We are seeking a detail-oriented and highly organized individual to join our team as an <strong>Order Entry & Inventory Coordinator</strong>. In this role, you will be responsible for managing the end-to-end order process while ensuring accuracy and efficiency in all transactions. You will play a key role in maintaining effective communication with vendors, healthcare providers, and internal departments.</p><p> </p><p><strong>Responsibilities:</strong></p><ul><li>Process and manage incoming orders with accuracy and efficiency</li><li>Perform data entry and ensure verification of all information for correctness and compliance</li><li>Maintain accurate records of inventory and supply levels across various Novant Health facilities</li><li>Serve as a liaison between vendors and internal teams to ensure timely and accurate order fulfillment</li><li>Communicate and coordinate with doctors’ offices, hospitals, and other Novant facilities regarding supply needs and inventory status</li><li>Monitor and manage vendor relationships to support ongoing supply chain needs</li><li>Resolve any discrepancies related to orders, shipments, or inventory</li><li>Support cross-functional teams with reporting and documentation as needed</li></ul>
<p><strong>Overview:</strong></p><p>Robert Half is proactively building our network of IT Support Specialists for upcoming contract opportunities. Ideal for professionals who thrive in fast-paced environments supporting desktops, applications, and end users.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide daily technical support for users, including desktop, laptop, and mobile troubleshooting</li><li>Install, configure, and maintain operating systems and software</li><li>Support Microsoft 365 and Active Directory environments</li><li>Track and document all incidents using ITSM tools (ServiceNow, Jira, or similar)</li></ul>
We are looking for a highly skilled and detail-oriented Tax Manager to join our team in Charlotte, North Carolina. In this role, you will oversee the preparation of individual and business tax returns, provide expert tax planning advice, and ensure compliance with all relevant regulations. This is an excellent opportunity for someone with a passion for tax management and client service to thrive in a collaborative environment.<br><br>Responsibilities:<br>• Prepare and review a variety of tax returns, including individual, business, and nonprofit filings, ensuring accuracy and compliance.<br>• Develop and implement tax planning strategies to optimize client outcomes.<br>• Stay updated on federal, state, and local tax regulations to maintain compliance and provide accurate guidance.<br>• Communicate with clients to address tax-related inquiries and provide expert advice.<br>• Collaborate with team members to deliver high-quality tax services and meet deadlines.<br>• Utilize accounting software, such as QuickBooks and CCH ProSystem Fx, to manage tax preparation tasks efficiently.<br>• Provide support for annual income tax provisions and corporate tax return processes.<br>• Assist clients with accounting needs and ensure proper documentation is maintained.
<p>We are looking for an experienced Administrative Assistant in Charlotte, North Carolina. This long-term contract position involves providing comprehensive administrative support to ensure the smooth functioning of daily activities. The role requires exceptional organizational skills, a customer-focused mindset, and the ability to interact effectively with staff.</p><p><br></p><p>Responsibilities:</p><p>• Manage scheduling and room reservations using designated systems to ensure efficient use of facilities.</p><p>• Prepare and edit presentations and other documents utilizing tools such as Microsoft Suite and Canva.</p><p>• Handle credit card administration tasks, including expense reconciliation and reporting.</p><p>• Coordinate the ordering of office supplies to maintain an organized and well-stocked workspace.</p><p>• Serve as a point of contact for students, providing guidance and directing them to appropriate resources.</p><p>• Perform data entry tasks and maintain accurate records to support departmental operations.</p><p>• Answer inbound calls and address inquiries in a meticulous and timely manner.</p><p>• Organize and maintain calendars, ensuring seamless scheduling of meetings and events.</p><p>• Assist with general administrative duties to enhance the efficiency of the office</p>
<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
We are looking for a detail-oriented Accounts Receivable Clerk to join our team in Charlotte, North Carolina. This role requires someone with strong organizational skills and the ability to manage financial transactions with accuracy and efficiency. As part of the accounting team, you will support critical financial operations and ensure the smooth processing of invoices and payments.<br><br>Responsibilities:<br>• Process daily cash and wire transactions accurately to support internal business operations.<br>• Submit invoices through customer portals promptly to facilitate timely payments.<br>• Generate and distribute accounts receivable statements to clients to maintain payment schedules.<br>• Review supplier invoices thoroughly to ensure compliance and accuracy.<br>• Collaborate with relevant parties to resolve discrepancies or issues in invoice documentation.<br>• Verify that invoices have proper approvals before processing.<br>• Enter invoices into the accounting system efficiently to maintain up-to-date records.<br>• Handle employee travel and expense reports with precision.<br>• Provide assistance to the Accounting Manager in daily, monthly, and year-end accounting tasks.
We are looking for a QA Specialist to join our team in Charlotte, North Carolina, within the financial services industry. This is a long-term contract position where you will play a key role in evaluating and improving the quality of chatbot interactions for Intuit Assist, a next-generation AI tool designed to enhance member experiences. By analyzing both qualitative and quantitative data, you will help identify trends, enhance performance, and ensure customer satisfaction.<br><br>Responsibilities:<br>• Review chatbot interactions to assess quality, identify patterns, and pinpoint areas for improvement.<br>• Analyze member experiences to ensure responses are accurate, empathetic, and aligned with company policies.<br>• Collaborate with cross-functional teams to address gaps and improve chatbot performance.<br>• Participate in calibration sessions and audit programs to maintain quality standards.<br>• Provide insights and feedback to enhance member satisfaction and reduce frustration.<br>• Become a subject matter expert on evolving services and products.<br>• Apply data analysis techniques, including creating pivot tables, charts, and graphs, to support quality assurance efforts.<br>• Navigate complex scenarios while adhering to security policies and protocols.<br>• Contribute to additional tasks as needed to support team objectives.
<p><strong>About the Opportunity</strong></p><p>Robert Half is proactively recruiting for upcoming Product Engineer opportunities with one of our technology clients in the Charlotte area. We’re building a pipeline of technical innovators who are passionate about software, hardware integration, and delivering next-level product experiences.</p><p>If you thrive in collaborative environments, enjoy problem-solving across systems, and have a strong foundation in engineering and technology, this opportunity could be an excellent fit.</p><p><br></p><p><strong>Role Overview</strong></p><p>As a Product Engineer, you’ll work cross-functionally with design, software development, and QA teams to test, integrate, and optimize technology-driven products. This position blends software engineering, system integration, and technical troubleshooting to bring high-performance products from concept to deployment.</p><p>This is a proactive posting, meaning we are identifying strong candidates for future or anticipated openings with our clients.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Collaborate with developers, QA, and product teams to ensure seamless system performance and reliability.</li><li>Develop and execute test scripts for hardware/software validation.</li><li>Support automation efforts using PowerShell, Python, or similar scripting languages.</li><li>Troubleshoot product issues across Windows, Linux, and embedded systems.</li><li>Document technical processes and communicate results to engineering leadership.</li><li>Participate in Agile sprints and provide input during design and release phases.</li></ul>
We are looking for a motivated and detail-oriented Buyer to join our team in Troutman, North Carolina. This Contract-to-permanent position offers an exciting opportunity to support our supply chain operations and ensure the efficient procurement of parts and materials. The ideal candidate will play a key role in supporting regional managers, sourcing products, and managing purchase orders while contributing to the growth of our organization.<br><br>Responsibilities:<br>• Source and procure parts and materials such as pumps, motors, and valves to meet operational needs.<br>• Create purchase orders, track shipping and receiving, and ensure accurate data entry into internal systems.<br>• Coordinate with suppliers and the warehouse to manage inventory levels and ensure timely delivery of products.<br>• Support regional managers and technicians by fulfilling their parts and product requirements.<br>• Address sales orders for parts, either for internal customers or resellers, and facilitate product transfers as needed.<br>• Maintain physical inventory records, conduct periodic audits, and assist in inventory management during slower seasons.<br>• Monitor the execution of purchase orders and manage communication with suppliers to resolve issues.<br>• Provide exceptional customer support to internal teams and contribute to the overall efficiency of the supply chain.<br>• Utilize company software systems effectively to capture and track data related to procurement and inventory.<br>• Assist in building and expanding business operations while maintaining high standards of professionalism.
We are looking for an experienced Senior Accounts Receivable Clerk to join our team in Charlotte, North Carolina. In this role, you will oversee critical aspects of credit management, accounts receivable processes, and cash applications to ensure efficient financial operations. This position requires a detail-oriented individual with strong analytical skills and a proactive approach to improving processes.<br><br>Responsibilities:<br>• Develop and implement credit policies that align with corporate goals and objectives.<br>• Perform regular reviews of customer credit limits and terms to ensure compliance and accuracy.<br>• Design strategies to establish credit lines for high-risk customers while minimizing financial exposure.<br>• Manage accounts receivable and collections to achieve optimal turnover rates and timely payments.<br>• Assess potential losses and determine appropriate levels for loss reserves to safeguard company finances.<br>• Oversee cash application processes to guarantee accurate and efficient posting within the system.<br>• Build and maintain collaborative relationships with members of the credit and financial community to exchange valuable information.<br>• Analyze financial and business data of customers to support sound credit decisions.<br>• Utilize computer-based credit management systems to enhance operational efficiency.<br>• Collaborate with internal teams to resolve billing issues and maintain customer satisfaction.
<p>Growing local CPA firm is seeking a <strong>Tax Senior or Manager</strong> to join their team. This role will manage and review complex individual and business tax returns, lead client relationships, and support staff development.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prepare and review federal and state tax returns for individuals, partnerships, and corporations</li><li>Advise clients on tax planning and compliance</li><li>Supervise, train, and mentor staff accountants</li><li>Assist with firm process improvements and client growth initiatives</li></ul>
<p><strong>Overview:</strong></p><p> We’re seeking a detail-oriented and insights-driven <strong>Marketing Data Analyst</strong> to turn data into actionable intelligence that drives marketing strategy, campaign performance, and business growth. This role will support marketing and leadership teams by analyzing data across channels, optimizing performance, and guiding data-informed decisions.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collect, clean, and analyze marketing data from multiple sources, including <strong>Google Analytics, CRM systems, email platforms, and social media channels</strong>.</li><li>Develop and maintain <strong>marketing dashboards and reports</strong> to track KPIs such as conversion rates, ROI, customer acquisition cost, and engagement metrics.</li><li>Measure and evaluate the effectiveness of marketing campaigns across digital channels (paid search, email, social, display, etc.).</li><li>Identify trends, insights, and opportunities to optimize <strong>campaign targeting, segmentation, and performance</strong>.</li><li>Partner with marketing, sales, and product teams to deliver <strong>data-driven recommendations</strong> for campaign strategy and content optimization.</li><li>Support <strong>A/B testing</strong>, attribution modeling, and audience analysis initiatives.</li><li>Ensure <strong>data integrity and accuracy</strong> in all reporting systems and analytics tools.</li><li>Stay current on <strong>emerging analytics tools, marketing technologies, and measurement methodologies</strong>.</li></ul><p><br></p>
<p>We’re looking for a <strong>Service Designer</strong> to craft seamless, end-to-end experiences that connect people, processes, and technology. You’ll collaborate across teams to map customer journeys, identify pain points, and design solutions that improve overall service quality and impact.</p><p><strong>Responsibilities:</strong></p><ul><li>Lead research to understand user needs, business goals, and operational realities.</li><li>Develop <strong>service blueprints, journey maps, personas, and process flows</strong>.</li><li>Design and prototype <strong>holistic service experiences</strong> across digital and physical touchpoints.</li><li>Collaborate with stakeholders, UX designers, and developers to bring concepts to life.</li><li>Use feedback, analytics, and testing to refine and improve services.</li><li>Advocate for <strong>human-centered design thinking</strong> across the organization.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> An established industrial services organization is seeking a <em>Logistics/Warehouse Engineer</em> to lead operational improvement initiatives across departments. This role focuses on optimizing warehouse processes, enhancing efficiency, and delivering measurable results that exceed customer and business expectations.</p><p><strong>Key Responsibilities</strong></p><ul><li>Analyze and document all aspects of current warehouse operations, identifying opportunities for improvement.</li><li>Develop and execute action plans aimed at increasing efficiency, reducing waste, and achieving measurable cost savings.</li><li>Evaluate existing performance metrics and implement new KPIs to better drive operational success.</li><li>Serve as a system administrator and power user for the warehouse management system (WMS), leveraging its full functionality.</li><li>Monitor warehouse layout and space utilization to optimize storage, reduce holding costs, and support accurate inventory management.</li><li>Review current warehouse configuration and recommend layout changes that improve workflow and support WMS implementation.</li><li>Identify and mitigate safety risks, ensuring a safe and compliant workplace.</li><li>Represent the company with professionalism and a strong customer-focused approach.</li><li>Collaborate across departments to ensure smooth communication and timely project delivery.</li><li>Perform other related duties as assigned.</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p>Robert Half’s Infrastructure & Operations practice is proactively building a network of experienced IT Systems Engineers for upcoming client contracts across financial services, manufacturing, and healthcare sectors. We’re looking for professionals who thrive in dynamic environments where uptime, automation, and scalability are key priorities.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage day-to-day operations for Windows Server and Active Directory environments, including Group Policy, DNS, DHCP, and backup administration.</li><li>Support virtualization platforms such as VMware or Hyper-V, as well as hybrid integrations with Azure or AWS.</li><li>Troubleshoot and resolve performance issues across servers, applications, and network dependencies.</li><li>Participate in upgrade projects, patching cycles, and system migrations.</li><li>Collaborate with cloud, security, and DevOps teams to streamline automation and infrastructure deployment.</li></ul>
We are looking for a detail-oriented Financial Analyst to join our team in Lincolnton, North Carolina. In this role, you will provide critical financial insights and analysis to support strategic decision-making and overall organizational growth. The ideal candidate will have a strong background in financial modeling, inventory analysis, and compliance, with a proven ability to work collaboratively across departments.<br><br>Responsibilities:<br>• Conduct comprehensive financial analyses, including cash flow assessments, profit and loss reviews, and cost accounting to guide business decisions.<br>• Collaborate with the Sales Team to manage product costing, ensuring accurate pricing and profitability evaluations.<br>• Oversee cost center accounting by calculating cost rates, analyzing deviations, and implementing corrective measures to improve efficiency.<br>• Perform monthly inventory valuations, investigate variances, and recommend measures to address inventory discrepancies.<br>• Participate in quarterly and annual physical inventory counts to ensure accuracy and compliance with audit requirements.<br>• Analyze market trends, sales data, and customer purchasing patterns to develop pricing strategies that enhance profitability.<br>• Create and automate advanced Excel reports using pivot tables and formulas to streamline data analysis and reporting.<br>• Support compliance with governmental accounting standards and internal control processes.<br>• Prepare detailed monthly management reports, profit and loss forecasts, and lead the strategic budgeting process to align financial objectives with business goals.<br>• Develop financial models to evaluate scenarios and support strategic planning initiatives.
We are seeking a skilled Freelance Market Researcher to support custom, quantitative research projects on an ongoing, as-needed basis. <br><br>You will work across all stages of the research process—from initial client consultation and survey design to data monitoring, analysis, and executive presentation delivery (PowerPoint). Projects may run concurrently, and workloads may fluctuate depending on client demand.<br><br>Key Responsibilities<br>Participate in initial client discovery calls to understand objectives and scope.<br>Design quantitative research surveys, including questionnaire development.<br>Program and manage surveys in platforms such as SurveyMonkey.<br>Oversee survey recruitment, primarily through email outreach.<br>Monitor incoming data and ensure sample quality/completeness.<br>Download, clean, and analyze quantitative data.<br>Develop insights-driven PowerPoint presentations with clear narratives and data visualization.<br>Present findings to clients in a professional, client-facing setting.<br>Occasionally support qualitative research requests (e.g., interviews, focus groups).<br>Conduct secondary/desk research when needed.<br>Provide an estimated number of hours and timeline per project.<br>Manage multiple projects and deadlines simultaneously.<br><br>Preferred Experience & Skills<br>Proven experience in survey design and quantitative research.<br>Strong ability to pull out key insights and build compelling presentations.<br>Expertise with SurveyMonkey or similar survey platforms.<br>Proficiency in data analysis, with experience in Excel or statistical tools.<br>Experience working with B2B audiences is strongly preferred.<br>Client-facing experience, including presenting research findings.<br>Ability to work on thought leadership topics such as economic outlook, industry trends, brand health, product positioning, etc.<br>Experience conducting secondary research and/or qualitative research is a plus.<br>Ability to juggle multiple research engagements.
We are looking for a skilled Senior IT Auditor to join our team in Charlotte, North Carolina. In this role, you will assist clients in identifying and managing technology risks, improving efficiency, and ensuring compliance across various IT frameworks and systems. This position offers the opportunity to work with cutting-edge technologies and diverse industries, delivering tailored solutions to enhance cybersecurity, data governance, and IT resilience.<br><br>Responsibilities:<br>• Conduct comprehensive IT audits to assess risks, evaluate controls, and ensure compliance with industry standards.<br>• Develop audit deliverables such as process flows, work programs, audit reports, and control summaries.<br>• Provide advisory services on IT frameworks, including cybersecurity, cloud auditing, data governance, and disaster recovery.<br>• Identify opportunities to enhance clients' technology performance and operational efficiency.<br>• Collaborate with clients to implement technology solutions that align with their business objectives.<br>• Stay updated on emerging technologies and industry trends to deliver innovative solutions.<br>• Lead or assist in audit engagements, ensuring quality and adherence to timelines.<br>• Evaluate the effectiveness of IT general controls and recommend improvements.<br>• Support clients in achieving compliance with regulations such as Sarbanes-Oxley and ISO standards.<br>• Foster strong client relationships and contribute to a positive team environment.
<p>We are looking for a skilled HubSpot Data Architect to join our team as a remote employee. In this Contract-to-Permanent position, you will play a pivotal role in designing scalable solutions that align with business needs, leveraging HubSpot's capabilities for mid-market and enterprise clients. This role offers the opportunity to collaborate with cross-functional teams and use your technical expertise in a fast-paced consulting environment.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with sales teams during pre-sales engagements to identify client needs and design HubSpot-based solutions.</p><p>• Create prototypes, proof-of-concept demos, and sample environments to showcase solution feasibility.</p><p>• Develop scopes of work, data models, and integration specifications to ensure clarity and alignment.</p><p>• Provide architectural oversight and technical guidance to delivery teams, ensuring solutions are scalable and risks are mitigated.</p><p>• Serve as a subject matter expert on HubSpot's technical features, APIs, and integration capabilities.</p><p>• Facilitate discovery sessions and executive meetings to gather requirements and present tailored solutions.</p><p>• Contribute to internal documentation, playbooks, and reusable solution patterns to enhance team efficiency.</p><p>• Support seamless integration of custom objects, relational databases, and middleware tools into client solutions.</p><p>• Ensure adherence to architecture standards and best practices across all projects.</p>
We are looking for a dedicated Quality Assurance Specialist to join our team in Charlotte, North Carolina, in the financial services industry. In this long-term contract role, you will play a key part in evaluating and improving chatbot interactions to enhance member experiences. This position requires a keen eye for identifying trends and ensuring quality standards are consistently met.<br><br>Responsibilities:<br>• Assess chatbot conversations to identify trends, errors, and areas of member dissatisfaction.<br>• Collaborate with cross-functional teams to pinpoint and address gaps or issues in chatbot performance.<br>• Act as a resource to refine and improve chatbot responses for better member engagement.<br>• Analyze patterns in member feedback to understand satisfaction and areas needing improvement.<br>• Apply security policies to ambiguous scenarios while maintaining compliance.<br>• Participate in audit programs and calibration sessions to ensure consistent quality.<br>• Develop expertise in evolving services and products to provide informed recommendations.<br>• Utilize QA tools to report performance metrics using qualitative and quantitative data.<br>• Perform additional tasks as needed to support the quality assurance function.
