Add your latest resume to match with open positions.

2 results for Customer Service Manager in Hickory, NC

Call Center Specialist

Charlotte, NC
onsite
Temporary
16.15 - 17 USD / Hourly
We are looking for a dedicated Part-time Call Center Specialist to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a key part in delivering exceptional customer service by handling inbound calls and assisting clients with their needs. This position offers a great opportunity to utilize your communication skills and technical expertise in a supportive, detail-oriented environment. The hours for this role are Monday-Friday from 6pm-8pm and Saturday from 8am-10am. Responsibilities:• Respond to inbound customer calls with attention to detail and efficiency.• Address customer inquiries, issues, and requests while ensuring a high level of satisfaction.• Utilize customer service software to document interactions and resolve concerns effectively.• Collaborate with team members to ensure seamless communication and service delivery.• Provide accurate information about products and services to customers.• Troubleshoot basic issues related to Ethernet and connectivity as needed.• Maintain detailed and accurate records of all customer interactions.• Adhere to company policies and procedures to ensure compliance and consistency.• Continuously improve knowledge of company services and tools to enhance customer support.
2026-04-17T00:00:00Z

Sales and Trade Marketing Manager

Statesville, NC
onsite
Temporary
20 - 25 USD / Hourly
We are seeking a Sales & Trade Marketing Manager who will play a key role in nurturing and growing our existing customer relationships across channels. This role is focused on strong account stewardship, consistent execution, and thoughtful trade support to drive profitable, sustainable growth. Reporting to the President, this position works closely with Marketing, Operations, and Distribution to ensure customers are well-supported and programs are executed with care and follow-through.Our client is a growing and increasingly diversified company, and the retail landscape continues to evolve. We are looking for someone who enjoys working closely with customers, understands their needs, and takes pride in being responsive, organized, and reliable. The ideal candidate is energized by building long-term relationships, managing details, and being a steady, trusted point of contact for both customers and internal teams.This is a hands-on role for someone who values service, ownership, and collaboration, and who wants their work to make a visible difference every day. ResponsibilitiesKey Account ManagementManage and grow a portfolio of assigned national and house accounts, with a primary focus on strengthening existing relationships.Serve as the primary point of contact for assigned customers for sales, trade, and non-standard service needs.Ensure consistent communication of pricing updates, promotions, product changes, and new product announcements.Support new product placement and periodically review assortments to ensure alignment with customer needs and performance.Identify opportunities to improve distribution, assortment, and reorder activity within existing accounts. Trade Marketing and Customer SupportSupport customer-focused marketing efforts, including sell sheets, product information, samples, and other sales tools.Lead customer-specific marketing initiatives and promotions in collaboration with Marketing and Product teams.Coordinate merchandising efforts, including assortment and display recommendations where appropriate.Support customer events such as distributor shows, meetings, demonstrations, and presentations.Communicate and execute national and customer-specific programs with attention to detail and follow-through.Manage relationships with independent retailer house accounts, providing consistent outreach and support.Support and help cultivate select international account relationships.Collaborate with Customer Service, Logistics, and other internal teams to help resolve service, pricing, or quality issues.
2026-04-08T00:00:00Z