5 results for Customer Service Manager in Hickory, NC

Customer Service Representative

Charlotte, NC
onsite
Temporary
20 - 21 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will play a pivotal part in coordinating service requests and maintaining effective communication with vendors, technicians, and residents. This is a long-term contract opportunity within the dynamic Real Estate & Property industry, offering a chance to contribute to high-quality customer experiences. Responsibilities:• Manage communication with contracted technicians, including dispatching, scheduling, and providing clear expectations regarding work scopes.• Review maintenance chargebacks to verify legitimacy and authorize resident account charges when appropriate.• Ensure service calls are completed satisfactorily, representing both the company and client interests.• Address emergency service requests and escalations promptly and with a focus on customer satisfaction.• Build and sustain strong, detail-oriented relationships with vendors and technicians.• Respond to vendor inquiries, quotes, and concerns within a 24-hour timeframe.• Handle resident complaints, escalating issues when necessary.• Coordinate in-house service appointments directly with residents.• Arrange move-out inspections with residents and assign tasks to field project managers.• Record service requests from residents in the Service Maintenance Portal efficiently and accurately.
2026-04-01T00:00:00Z

Customer Service Representative

Charlotte, NC
onsite
Temporary
19 - 22 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this long-term contract role, you will play a vital part in ensuring seamless communication and coordination between residents, vendors, and field technicians within the real estate and property industry. Your ability to provide exceptional service and maintain strong relationships will be key to the success of this position. Responsibilities: • Coordinate and oversee communication with technicians regarding work orders, including scheduling, dispatching, and setting clear expectations. • Investigate maintenance chargebacks to verify legitimacy and approve charges to residents' accounts. • Ensure service calls are completed satisfactorily, representing both the client and the company. • Address emergency requests and client escalations with a detail-oriented and customer-focused approach. • Build and nurture strong, detail-oriented relationships with vendors and technicians. • Respond to vendor inquiries, quotes, and questions within a 24-hour timeframe. • Manage resident complaints and escalate them as necessary. • Schedule in-house work orders directly with residents to ensure timely completion. • Arrange move-out inspections with residents and assign them to field project managers. • Record service requests from residents accurately and promptly in the Service Maintenance Portal.
2026-04-01T00:00:00Z

Customer Service

Charlotte, NC
onsite
Temporary
17.4135 - 20.163 USD / Hourly
We are looking for a dedicated and detail-oriented Customer Service Associate to join our team in Charlotte, North Carolina. In this long-term contract position, you will play a vital role in delivering exceptional support to customers by addressing inquiries, managing orders, and resolving issues efficiently. This opportunity is ideal for someone who thrives in a fast-paced environment and excels at building strong relationships while maintaining meticulous records. Responsibilities: • Respond to customer inquiries promptly, gather necessary details, and resolve issues or escalate them as needed. • Build and maintain positive relationships with customers to ensure satisfaction and loyalty. • Process and manage customer orders accurately, including quoting and order entry. • Review purchase orders for pricing accuracy and ensure all data is correctly recorded. • Utilize Oxaion software to handle order entry, scheduling, and customer account management. • Maintain organized and accurate records of customer transactions, communications, and complaints. • Coordinate with internal teams to ensure smooth workflows and timely order processing. • Assist with special projects and tasks assigned by the Operations Manager, ensuring completion within deadlines. • Use Microsoft Office applications for administrative tasks and documentation. • Travel occasionally for training and customer site visits, as required.
2026-04-01T00:00:00Z

Service Coordinator

Charlotte, NC
onsite
Contract / Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Service Coordinator to join our team in Charlotte, North Carolina. This contract-to-permanent position offers an exciting opportunity to support our service department by managing customer interactions, ensuring accurate data processing, and contributing to the overall efficiency of our operations. The ideal candidate will excel in communication, organization, and problem-solving, while maintaining a high level of attention to detail. Responsibilities:• Accurately input and update customer and contract data using Excel, Word, and internal web applications.• Transfer information between systems, ensuring all details are complete and ready for field teams.• Document contract turnover meetings by recording key details, special conditions, and actionable items.• Collaborate with the sales team to maintain and update contract renewal records.• Process contract details in the company database, ensuring all entries are accurate and comprehensive.• Review contracts of varying sizes for accuracy and consistency, ensuring adherence to company standards.• Manage departmental planning and scheduling sheets in Excel to optimize workflow.• Participate in weekly team meetings, taking detailed notes and distributing updates to relevant team members.• Provide administrative and clerical support to the service department, including document preparation and editing.• Assist with scheduling tasks and other administrative duties to support departmental goals.
2026-04-02T00:00:00Z

Part-Time Call Center Specialist

Charlotte, NC
onsite
Temporary
15 - 17 USD / Hourly
We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM. Responsibilities:• Assist families with student registration processes, including answering inquiries and providing guidance.• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.• Deliver bilingual support to cater to diverse families and community needs.• Handle escalated calls and resolve issues with a solutions-oriented approach.• Maintain detailed records of customer interactions and registration information using organizational tools.• Monitor call patterns and help identify trends to improve responsiveness and efficiency.• Collaborate with internal teams to address complex queries and provide seamless service.• Provide support during after-hours when required, ensuring consistent availability for callers.• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.• Support organizational efforts in tracking and improving customer service metrics.
2026-03-30T00:00:00Z