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18 results for Customer Service Manager in Hickory, NC

Customer Service Representative

Charlotte, NC
onsite
Temporary / Contract
22.00 - 25.00 USD / Hourly
We are looking for a Customer Service Representative to support customers in Charlotte, North Carolina by providing knowledgeable assistance on pool and spa equipment questions and concerns. This Long-term Contract position is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can explain solutions in a clear, reassuring manner. The person in this role will help strengthen the customer experience by resolving issues efficiently, guiding consumers through product-related challenges, and collaborating with internal teams when more advanced support is needed. There are multiple shifts that we are recruiting for within the hours of 8 am - 8 pm. Responsibilities:• Provide phone-based support to customers by addressing product questions, diagnosing common equipment concerns, and guiding them toward effective resolutions.• Build and maintain working knowledge of pool and spa product lines, support resources, and service procedures to deliver accurate information during each interaction.• Investigate reported issues involving mechanical, electrical, or hydraulic components and determine appropriate next steps based on available troubleshooting information.• Handle customer concerns, complaints, and service-related disputes with professionalism, empathy, and close adherence to company standards.• Manage assigned cases independently while also partnering with teammates to resolve more complex service matters in a timely manner.• Route unresolved or advanced technical problems to higher-level support or leadership when additional expertise is required.• Communicate clearly with both consumers and industry professionals, ensuring technical guidance is easy to understand and properly documented.
2026-05-22T12:18:48Z

Leasing Experience Assistant

Charlotte, NC
onsite
Temporary / Contract
19.79 - 25.00 USD / Hourly
We are looking for a Renewal Specialist to help strengthen resident relationships and support lease renewal efforts for a property management team in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, communicates confidently with residents, and can balance service with sound business judgment. The person in this role will contribute to resident retention by guiding renewal conversations, addressing concerns, and keeping leasing activity organized and up to date. Any applicants must have a NC Real Estate License. Responsibilities:• Initiate outreach to current residents to review upcoming lease expiration dates and present renewal opportunities.• Maintain ongoing communication with residents to identify questions, timing considerations, and factors that may affect their decision to renew.• Discuss and finalize renewal terms, including rental pricing, while following established company guidelines and policies.• Record resident conversations, status updates, and follow-up activity accurately within the designated CRM or property management platform.• Work closely with leasing and property management colleagues to deliver a smooth and positive resident experience throughout the renewal process.• Manage a high volume of outbound and inbound communication with urgency, professionalism, and attention to detail.• Take ownership of assigned renewal activity quickly and adapt priorities as business demands shift during peak leasing periods.
2026-05-14T15:38:45Z

Accounts Receivable & Credit Manager

Rutherfordton, NC
onsite
Permanent / Full Time
70000.00 - 90000.00 USD / Yearly
Our client is looking for an Accounts Receivable & Credit Manager to lead credit and receivables activities for their manufacturing operations. This role is responsible for strengthening cash flow performance, reducing outstanding balances, and maintaining sound credit practices across customer accounts. The ideal candidate brings strong judgment, attention to detail, and the ability to work across departments to resolve payment issues, assess risk, and improve process efficiency. Responsibilities:• Direct daily cash posting activities and ensure customer payments are recorded accurately and without delay across all accepted payment methods.• Oversee a portfolio of customer accounts, driving collection efforts on overdue invoices to improve payment performance and minimize delinquency.• Analyze receivables aging data to spot collection trends, identify higher-risk accounts, and escalate issues when necessary.• Evaluate customer credit exposure and recommend updates to credit limits based on payment history, account risk, and business needs.• Work closely with sales, customer service, and operations teams to resolve invoicing discrepancies, deduction issues, and unapplied receipts.• Act as the lead resource for complex collection matters, credit concerns, and account-related escalations.• Maintain customer account records and verify that credit files and supporting documentation remain accurate, complete, and compliant.• Support month-end close by preparing account reconciliations, reserve calculations, and related receivables reporting schedules.• Assist with audit requests by providing process documentation, control support, and explanations related to accounts receivable activities.• Advance continuous improvement efforts by introducing automation and AI-enabled tools that increase accuracy, efficiency, and cash collection results.
2026-05-29T18:28:47Z

GIS Systems Administrator

Charlotte, NC
onsite
Temporary / Contract
33.00 - 40.00 USD / Hourly
We are proactively seeking experienced GIS Systems Administrators for upcoming contract and contract-to-hire opportunities supporting enterprise GIS environments and municipal technology operations.These roles are ideal for professionals with a strong background in ESRI administration, GIS infrastructure support, systems administration, and enterprise application support. Candidates should be comfortable working in collaborative environments while also independently managing technical projects and operational priorities.Responsibilities<ul><li>Administer and support enterprise GIS environments including ArcGIS Enterprise, ArcGIS Online, Portal, and related ESRI technologies</li><li>Manage GIS infrastructure, mapping services, web applications, integrations, and enterprise databases</li><li>Support GIS users, troubleshoot technical issues, and provide ongoing operational support</li><li>Configure and maintain WebMaps, WebApps, dashboards, mobile GIS solutions, and mapping services</li><li>Perform ArcGIS Server administration including upgrades, installations, publishing services, and maintenance</li><li>Support Cityworks administration and integration efforts</li><li>Assist with GIS data creation, conversion, maintenance, and quality assurance initiatives</li><li>Collaborate with IT teams, business stakeholders, leadership, and outside agencies on cross-functional projects</li><li>Maintain technical documentation, security standards, and system performance optimization</li></ul>
2026-05-26T15:18:47Z

Collections Specialist

Huntersville, NC
onsite
Permanent / Full Time
54000.00 - 58240.00 USD / Yearly
We are looking for a Collections Specialist to support the national accounts team in Huntersville, North Carolina. This position focuses on reducing aged receivables, strengthening account follow-up practices, and ensuring payment activity aligns with customer billing portals and internal records. The ideal candidate is comfortable managing high-volume business accounts, working through complex outstanding balances, and using Excel to organize and analyze receivables data. Responsibilities: • Manage collection efforts for a large portfolio of business accounts with significant past-due balances and complex service-related invoices. • Review aging reports in depth, prioritize overdue receivables, and take action to reduce long-outstanding balances across national accounts. • Reconcile account details between internal records and customer payment portals to confirm billing accuracy and support timely collections. • Assist with customer portal access, setup, and maintenance for collection and billing activities when account requirements vary by client. • Use Excel tools such as filters, lookup functions, and pivot tables to maintain accurate aging data and identify collection trends. • Partner closely with accounting, billing, and operations teams to resolve disputes, clarify account status, and improve payment follow-up. • Keep detailed records of collection activity, customer communication, and resolution progress to support reporting and account visibility. • Contribute to a fast-paced onsite receivables environment while helping balance workload coverage across the accounts receivable team.
2026-05-20T01:08:42Z

Administrative Coordinator

Charlotte, NC
onsite
Temporary to Hire
23.00 - 26.00 USD / Hourly
We are looking for a highly organized Administrative Coordinator to support a growing real estate and property operation in Charlotte, North Carolina. This contract opportunity with permanent potential is ideal for someone who enjoys balancing customer communication, scheduling, and detailed administrative work in a fast-paced office environment. In this role, you will help keep sales and closing activities on track while providing dependable support to both clients and internal teams. Responsibilities: • Enter and maintain contract information, home selections, and related records with a high level of accuracy. • Monitor each transaction from initial agreement through closing and follow up on milestones to keep the process moving forward. • Communicate with customers regarding timelines, appointments, and important updates throughout the sales and settlement process. • Arrange closing schedules and coordinate required details with lenders, attorneys, title partners, and other involved parties. • Prepare and organize settlement paperwork to ensure documents are complete and ready for review. • Provide day-to-day administrative support for operational and construction-related activities within the local division. • Manage calendars, respond to inbound inquiries, and assist with general office coordination as needed.
2026-05-20T14:58:48Z

Tax Manager - Public

Charlotte, NC
onsite
Permanent / Full Time
90000.00 - 120000.00 USD / Yearly
We are looking for an experienced Tax Manager to join a public accounting team in Charlotte, North Carolina. This role centers on delivering high-quality tax services for individual clients while also supporting business-related filings for partnerships and corporations. The ideal candidate brings strong technical tax knowledge, sound judgment, and the ability to manage multiple engagements accurately and efficiently. Responsibilities: • Prepare, review, and oversee a high volume of individual income tax filings with a strong emphasis on accuracy and timeliness. • Manage tax engagements from initial information gathering through final submission, ensuring client deliverables are completed on schedule. • Support the preparation and review of partnership and corporate tax returns as part of the broader client portfolio. • Interpret tax regulations and apply current guidance to client situations, identifying issues and recommending appropriate solutions. • Work closely with clients to collect required documentation, clarify financial details, and respond to tax-related questions. • Coordinate with internal team members to maintain quality standards, resolve return issues, and improve workflow efficiency. • Monitor filing deadlines and compliance requirements to reduce risk and maintain consistent service delivery.
2026-05-06T15:23:41Z

IT Specialist

Charlotte, NC
onsite
Temporary / Contract
30.00 - 35.00 USD / Hourly
We are seeking a motivated and technically skilled IT Specialist to support a growing organization. This is a hands-on opportunity for someone who enjoys solving technical problems, supporting end users, and improving IT systems and processes across a fast-paced operational environment.The ideal candidate is proactive, service-oriented, and comfortable working across hardware, software, networking, and infrastructure support. This role plays a key part in maintaining a stable, secure, and efficient IT environment while contributing to ongoing technology improvements and projects.Responsibilities• Provide technical support for hardware, software, networking, telephone, and audio-visual systems • Troubleshoot and resolve technical issues across Windows and Linux environments • Assist with system monitoring, maintenance, security, backups, and overall IT performance • Support end users with day-to-day IT needs and provide timely issue resolution • Collaborate with internal teams and external vendors to maintain business technology systems • Assist with implementation and improvement of IT processes, procedures, and documentation • Participate in IT-related projects and support ongoing infrastructure initiatives • Maintain documentation, knowledge sharing, and user training materials as needed • Help ensure system reliability, security, and operational efficiency across the organization
2026-05-19T15:33:50Z

Collections Specialist

Charlotte, NC
onsite
Temporary / Contract
22.80 - 26.40 USD / Hourly
We are looking for a Collections Specialist to support commercial receivables activities for a construction and contractor-focused organization in Charlotte, North Carolina. This Long-term Contract opportunity is well suited for someone who can manage business-to-business collections with professionalism, maintain strong customer relationships, and help protect cash flow through timely follow-up and sound credit judgment. The ideal candidate brings experience working with commercial accounts and is comfortable reviewing credit-related information while partnering with internal teams to resolve outstanding balances. Responsibilities: • Manage business-to-business collection efforts for commercial accounts by contacting customers, following up on past-due balances, and documenting account activity accurately. • Review aging reports regularly to prioritize collection actions and reduce outstanding receivables in a timely manner. • Evaluate credit-related information and assist with processing credit applications to support informed account decisions. • Partner with sales, customer service, and accounting teams to investigate billing questions, payment disputes, and account discrepancies. • Communicate professionally with clients to negotiate payment timing, secure commitments, and maintain positive business relationships. • Support credit approval activities by reviewing account history and escalating higher-risk situations when appropriate. • Maintain complete and organized records of collection correspondence, payment arrangements, and account status updates.
2026-06-03T13:04:12Z

Accounting Clerk

Charlotte, NC
onsite
Temporary to Hire
23.75 - 27.50 USD / Hourly
We are looking for a detail-oriented Accounting Clerk to join a real estate and property team in Charlotte, North Carolina. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing accounting support with tenant and vendor coordination in a fast-moving environment. The person in this role will help keep daily operations organized by managing service requests, supporting financial processes, and maintaining strong communication with tenants and partners. Responsibilities: • Monitor customer service cases each day, respond promptly, and ensure issues are directed to the appropriate next steps. • Create and dispatch vendor work orders, then track progress through completion to help maintain timely property support. • Communicate with tenants by phone and email to provide updates, address questions, and support positive ongoing relationships. • Assist with accounts payable and accounts receivable activities, including entering financial information accurately into internal records. • Process invoices and supporting documentation while helping maintain organized and up-to-date accounting files. • Perform data entry and record maintenance with a high level of accuracy across accounting and property management tasks. • Use QuickBooks and Microsoft Office applications to prepare, update, and review financial and administrative information. • Provide general administrative support to the property management function as operational needs arise.
2026-05-28T20:13:45Z

Tax Manager - Public

Cornelius, NC
onsite
Permanent / Full Time
90000.00 - 140000.00 USD / Yearly
We are looking for an experienced Tax Manager to join a public accounting firm serving clients from Cornelius, North Carolina. This role leads complex tax engagements, provides strategic guidance on compliance and planning matters, and helps ensure high-quality service across a diverse client base. The ideal candidate brings strong technical tax knowledge, sound judgment, and the ability to manage multiple priorities while supporting client relationships and team performance. Responsibilities: • Lead the preparation and review of corporate tax filings, ensuring accuracy, timeliness, and compliance with applicable regulations. • Oversee annual income tax provision work and analyze supporting schedules to deliver complete and reliable reporting. • Advise clients on tax planning strategies, entity structure considerations, and the implications of new business formations. • Manage sales and use tax activities, including filings, research, and issue resolution using relevant tax software tools. • Supervise engagement workflows, delegate assignments effectively, and review work products to maintain quality standards. • Serve as a primary point of contact for client tax matters, responding to questions and presenting practical recommendations. • Conduct technical research on complex tax issues and translate findings into clear guidance for clients and internal teams. • Support process improvements within the tax function, including updates to software usage and engagement procedures when needed.
2026-05-11T22:48:42Z

Bookkeeper

Charlotte, NC
onsite
Permanent / Full Time
55000.00 - 70000.00 USD / Yearly
A growing, well-established Construction organization in the Charlotte area is seeking an Accounting Operations Specialist to support both payables and receivables functions. This role offers strong visibility within the accounting team and the opportunity to contribute to process improvements in a fast-paced environment. Key Responsibilities<ul><li>Manage full-cycle accounts payable and accounts receivable processes</li><li>Process invoices, expense reports, and vendor payments with accuracy and timeliness</li><li>Support billing, cash application, and collections efforts</li><li>Reconcile vendor statements and customer accounts</li><li>Assist with month-end close, including journal entries and account reconciliations</li><li>Partner cross-functionally with internal teams to resolve discrepancies</li><li>Identify opportunities to improve workflows and strengthen controls</li></ul>
2026-05-20T01:13:43Z

Accounting Specialist

Mooresville, NC
remote
Temporary / Contract
20.00 - 24.00 USD / Hourly
Robert Half is seeking a detail-oriented Accounting Clerk. This role provides an excellent opportunity to contribute to essential financial functions, including invoice matching, data entry, and accounts payable/receivable processing. Responsibilities <ul><li>Process and maintain accurate financial records, including accounts payable and receivable transactions.</li><li>Reconcile bank statements and assist in month-end and year-end financial closings.</li><li>Generate financial reports and assist with audits by providing requested documentation.</li><li>Verify the accuracy of invoices, purchase orders, and expense reports.</li><li>Enter and update financial data in accounting software systems with a high level of accuracy.</li><li>Assist with budget preparation and financial forecasting.</li><li>Monitor overdue accounts and perform collection activities as needed.</li><li>Respond to vendor and client inquiries regarding billing and payment issues.</li><li>Support other accounting and administrative duties as assigned by management.</li></ul>
2026-05-27T15:33:49Z

Accounting Specialist

Charlotte, NC
remote
Temporary / Contract
22.00 - 24.00 USD / Hourly
Robert Half is seeking a detail-oriented Accounting Clerk. This role provides an excellent opportunity to contribute to essential financial functions, including invoice matching, data entry, and accounts payable/receivable processing. Responsibilities <ul><li>Process and maintain accurate financial records, including accounts payable and receivable transactions.</li><li>Reconcile bank statements and assist in month-end and year-end financial closings.</li><li>Generate financial reports and assist with audits by providing requested documentation.</li><li>Verify the accuracy of invoices, purchase orders, and expense reports.</li><li>Enter and update financial data in accounting software systems with a high level of accuracy.</li><li>Assist with budget preparation and financial forecasting.</li><li>Monitor overdue accounts and perform collection activities as needed.</li><li>Respond to vendor and client inquiries regarding billing and payment issues.</li><li>Support other accounting and administrative duties as assigned by management.</li></ul>
2026-05-27T15:33:49Z

Buyer

Charlotte, NC
onsite
Temporary to Hire
24.54 - 28.41 USD / Hourly
We are looking for a detail-oriented Buyer to join our team in Charlotte, North Carolina in a contract-to-permanent capacity. This role supports purchasing, inventory control, and production planning activities that keep materials, parts, and equipment available when needed. The ideal candidate will bring strong analytical skills, experience working with supply chain systems, and the ability to coordinate effectively across suppliers, warehouse operations, and internal teams. Responsibilities: • Manage the full purchasing cycle for customer-driven orders and direct-ship material needs, ensuring timely and accurate order placement. • Evaluate vendor performance by reviewing delivery results, fulfillment accuracy, and service reliability, and use findings to improve purchasing outcomes. • Oversee stock levels for warehouse and field technician operations, including issuing required inventory for newly onboarded personnel. • Review order activity each week to forecast assembly demand and align material availability several weeks ahead of production schedules. • Identify high-risk or long-lead components and spare parts through system analysis, then take action to prevent shortages or delays. • Maintain inventory planning parameters by classifying items and setting appropriate minimum and maximum stock levels based on usage patterns. • Administer item records within the business system, including updates to part details, purchasing settings, and planning data. • Perform large-scale pricing updates by validating spreadsheet data, correcting inconsistencies, and applying system changes accurately. • Lead annual inventory count activities, reconcile variances, process inventory adjustments, and coordinate bin location corrections as needed. • Support internal system forms, reporting needs, and cross-functional status meetings related to inventory and operational follow-up.
2026-05-28T19:38:50Z

Product Owner

Charlotte, NC
remote
Temporary / Contract
- USD / Hourly
We are looking for an experienced Product Owner to support ongoing product enhancement efforts for a Property and Casualty-focused team in Charlotte, North Carolina. This Long-term Contract opportunity is ideal for someone who thrives in Agile delivery environments, partners effectively with cross-functional stakeholders, and can translate business needs into well-defined product work. The role calls for strong insurance domain knowledge, sound judgment under changing priorities, and a practical, detail-focused approach to problem solving. Responsibilities: • Drive feature planning and backlog refinement for custom software initiatives supporting Property and Casualty business objectives. • Gather business and user needs through stakeholder discussions, discovery sessions, and direct interviews with end users. • Convert complex requirements into clear user stories, acceptance criteria, and supporting documentation for development teams. • Prioritize work items in Jira and monitor task progress to keep delivery aligned with timelines and product goals. • Partner with engineering, business, and operational teams to clarify scope, answer questions, and remove blockers during sprint execution. • Evaluate proposed solutions through testing feedback, user input, and product analysis to improve functionality and usability. • Support Agile ceremonies such as sprint planning, backlog grooming, reviews, and retrospectives to maintain delivery momentum. • Adjust priorities as business demands evolve while keeping product decisions grounded in customer value and team capacity.
2026-05-29T18:54:07Z

Office Manager

Charlotte, NC
onsite
Temporary / Contract
25.34 - 29.34 USD / Hourly
We are looking for an experienced Office Manager to support executive leadership and oversee daily office operations for a manufacturing organization in Charlotte, North Carolina. This Long-term Contract position is ideal for a candidate with relevant experience and strong attention to detail who can balance executive support, office coordination, and special projects while maintaining a high level of discretion. The role requires strong organizational ability, sound judgment, and the confidence to manage priorities across scheduling, travel, vendor relationships, and workplace activities. Responsibilities: • Provide high-level administrative support to senior leaders, helping coordinate priorities so business activities stay on track and leadership operations run smoothly. • Oversee executive calendars, arrange meetings, and manage the flow of information, ensuring leaders are prepared and key commitments are organized effectively. • Coordinate detailed travel plans for executives, including lodging, transportation, and related logistics, while adjusting arrangements as business needs change. • Prepare and update business documents such as spreadsheets, presentations, records, and other administrative materials needed for daily operations. • Serve as a central point of contact between leadership, employees, external partners, and service providers, promoting timely and clear communication. • Manage office services and vendor relationships, including supply management, facility-related services, and annual contract review to support budget adherence and workplace efficiency. • Partner with HR on workspace and desk coordination, employee notices, and office-related communications that help maintain an organized and informed environment. • Support internal events, meetings, team lunches, and employee recognition activities such as birthdays, anniversaries, holiday outreach, and bereavement acknowledgments. • Maintain office storage, oversee company-related subscriptions and shared resources, and coordinate with property management to communicate facility updates to staff.
2026-05-26T12:58:46Z

Senior Loyalty Communications Strategist

Charlotte, NC
onsite
Temporary / Contract
37.05 - 42.90 USD / Hourly
We are looking for a Senior Loyalty Communications Strategist to support a retail organization in Charlotte, North Carolina through a Long-term Contract assignment. This position is well suited for an experienced marketing specialist who can shape customer communication strategies, coordinate complex campaign execution, and work effectively with partners across multiple business areas. The role centers on lifecycle and engagement marketing for regulated retail categories, combining strategic planning, message development, and performance optimization in a fast-paced onsite environment. Responsibilities: • Drive integrated communication strategies from initial concept through launch, measurement, and continuous improvement. • Build campaign briefs, define messaging direction, and collaborate with creative and content partners to produce effective customer-facing materials. • Coordinate schedules, approvals, and deliverables across internal teams and external contributors to keep initiatives moving on time. • Launch and manage email and related lifecycle campaigns using marketing automation and campaign management platforms. • Review campaign outcomes, interpret performance data, and present practical recommendations to strengthen future results. • Partner with merchandising, marketing, and other cross-functional stakeholders to ensure campaigns reflect shared business priorities. • Maintain compliance with brand standards and applicable regulations for age-restricted and retail-related communications. • Oversee multiple active projects at once while preserving strong organization, attention to detail, and execution quality. • Support collaboration with global partners, including participation in early morning meetings when needed.
2026-05-06T15:33:42Z