Are you a detail-oriented detail oriented with a welcoming demeanor and strong customer service skills? Join our team as a Front Desk Clerk, where your expertise and friendly personality will help create a positive experience for residents! About the Role: As a Front Desk Clerk, you will be the warm, detail oriented face of our property, managing the front desk with a strong focus on access control. With our doors locked 24/7, you’ll ensure our community remains safe and secure by assisting residents using key fobs to access the building. After regular office hours, you’ll also provide exceptional service by helping residents retrieve packages from the locked package room — a key responsibility of this role. Key Responsibilities: Serve as the first point of contact, ensuring a detail oriented and welcoming atmosphere. Maintain access control protocols for the building and assist residents with entry. Facilitate after-hours package retrieval for residents from the locked package room. Provide general customer service and respond to resident inquiries with professionalism and care. Top 3 Must-Haves (Hard Skills): Previous front desk experience (preferred). Strong customer service skills. Property management experience (a plus). Required Software Skills: Proprietary software training will be provided. Ideal Candidate Traits (Soft Skills/Personality Fit): detail oriented demeanor. Friendly and approachable. Detail-oriented, ensuring accuracy and efficiency in all tasks.
We are looking for a dedicated Client Care Coordinator to join our team in Ridgefield, Connecticut. In this Contract-to-permanent position, you will play a key role in ensuring exceptional support for our clients by addressing their needs and facilitating seamless communication between caregivers and families. This is an opportunity to make a meaningful impact within the non-profit sector while fostering positive relationships and delivering outstanding service.<br><br>Responsibilities:<br>• Regularly connect with clients to address their concerns and ensure their needs are consistently met.<br>• Maintain detailed and up-to-date records of clients' medical and personal information while adhering to confidentiality standards.<br>• Serve as the primary point of contact between caregivers and families, ensuring optimal matches based on individual requirements.<br>• Coordinate schedules and communication to ensure efficient service delivery between clients and caregivers.<br>• Work closely with team members to identify areas for process improvement and enhance the overall client experience.<br>• Provide empathetic support and assistance to clients and their families, addressing challenges and offering solutions.<br>• Ensure compliance with relevant regulations and standards while managing client files.<br>• Respond promptly to client inquiries, demonstrating professionalism and attentiveness.
<p><strong><u>Customer Service Specialist</u></strong><em> - dynamic company and culture!</em></p><p>Are you detail-oriented, adaptable, and eager to contribute to a dynamic team? Join a leading manufacturing business in the New London, CT area with exciting growth opportunities in a Customer Service Lead role. If you excel in data entry, thrive in dynamic environments, and have experience in manufacturing or ERP systems, this position could be perfect for you.</p><p><br></p><p>*Fully onsite, 5 days per week in the office*</p><p><br></p><p><em><u>Position Overview:</u></em></p><p>• Accurately input customer orders and related data into the system to ensure error-free processing.</p><p>• Monitor order status, address issues promptly, and coordinate with internal departments to resolve discrepancies.</p><p>• Perform general administrative tasks, including filing, documentation, and generating reports.</p><p>• Work closely with production and shipping teams to guarantee timely delivery and fulfillment of orders.</p><p>• Utilize ERP system to manage orders, inventory, and customer information effectively.</p><p>• Maintain clear and precise communication with customers to address inquiries and provide updates.</p><p><br></p><p><strong>Qualifications:</strong></p><ul><li><strong>Education/Experience:</strong> 3+ years of relevant experience.</li><li><strong>Skills:</strong> ERP system preferred, proficient with MS Suite; solution-driven mindset.</li><li><strong>Personality Traits:</strong> Quick learner, adaptable, detail-oriented, organized, eager, and enthusiastic.</li></ul><p><strong> </strong></p><p><strong>Why Join Us?</strong></p><ul><li>Work in a collaborative team environment with opportunities for growth.</li><li>Be a part of an organization with an awesome culture and top-notch benefits</li></ul><p><br></p><p><strong>To be considered</strong>, apply today or email your resume to <strong><u>Drew.Schroll@RobertHalf com. </u></strong></p><p><br></p>
We are looking for a dedicated Medical Customer Service Representative to join our team in New Milford, Connecticut. This is a long-term contract position requiring exceptional communication skills and a strong ability to handle high call volumes in a fast-paced environment. Ideal candidates will bring prior experience in medical or insurance settings, contributing to seamless patient scheduling and registration.<br><br>Responsibilities:<br>• Schedule appointments for new patients across all physicians, ensuring adherence to the core and on-call schedules.<br>• Update daily physician schedules promptly based on any changes, following established protocols.<br>• Accurately complete patient registration details, including appointment reasons, physician preferences, and insurance information.<br>• Collect essential meaningful use data such as ethnicity, smoking history, active medications, and allergies.<br>• Prepare accounts by printing daily charge tickets, verifying co-pay collection, and reviewing eligibility reports.<br>• Confirm insurance requirements for physician referrals and ensure all pre-certifications are obtained for radiology tests and specialty services.<br>• Maintain comprehensive patient logs for tracking registration activities and ensure data accuracy.<br>• Efficiently handle incoming calls, connecting callers to appropriate extensions and paging staff when necessary.<br>• Process pre-authorizations for medical services, including faxing approvals to facilities and updating system records.<br>• Follow up daily on pending orders, securing additional documentation as required by insurance providers.
