<p><strong>Position: Claims Business Technology Consultant – Assistant (Contract)</strong></p><p><strong>Locations (Onsite Required – 5 Days/Week):</strong></p><p>• <strong>Philadelphia, PA</strong></p><p>• <strong>New Haven, CT</strong></p><p>• <strong>Chicago, IL</strong></p><p>• <strong>Troy, MI</strong></p><p><strong>Schedule:</strong> Monday–Friday, <strong>8:00 AM – 4:30 PM</strong>, fully onsite</p><p><strong>Interview Process:</strong> 1 virtual interview + 1 in‑person interview</p><p> </p><p><strong>Position Overview</strong></p><p>The Claims Business Technology Consultant – Assistant provides high‑level administrative and technical support to the Claims Business Consultants (CBC) who manage Commercial Insurance accounts across multiple lines including Workers’ Compensation, Auto, and General Liability.</p><p>This role is highly detail‑oriented and coordination‑heavy, requiring excellent organization, strong follow‑through, and the ability to support complex claim activities. You will collaborate closely with internal stakeholders, external clients, adjusters, and a team of four additional Technical Assistants.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Meeting Coordination</strong></p><p>• Review loss runs and Special Handling Instructions (SHI) to identify claims meeting CRM criteria</p><p>• Distribute email requests to adjusters and maintain follow‑up diary to ensure 100% return</p><p>• QA/review all CRM forms submitted</p><p>• Generate CRM schedules and notify adjusters of times and call‑in details</p><p>• Compile and distribute complete CRM meeting packages</p><p><strong>Reporting & Data Management</strong></p><p>• Create and distribute customer‑specific loss reports, vendor reports, and ad‑hoc customized reporting</p><p>• Prepare activation forms using information from account profiles and policy lists</p><p>• Maintain CBC database information at renewal (premium + program structure updates)</p><p><strong>Data Quality & Location Code Maintenance</strong></p><p>• Enter and update location codes</p><p>• Monitor claims monthly for correct location coding</p><p>• Research and correct inaccurate codes using internal claim systems</p><p>• Ensure custom data fields for GL/Auto accounts remain accurate</p><p><strong>Special Handling Instruction (SHI) Administration</strong></p><p>• Enter new SHIs based on templates and CBC documentation</p><p>• Update SHIs as changes arise</p><p>• Convert renewal SHIs to current template standards</p><p><strong>Administrative & Client Support</strong></p><p>• Manage calendars, schedule meetings, and support multiple account deadlines</p><p>• Handle heavy inbound email volume with timely and professional communication</p><p>• Facilitate, navigate, and escalate client or internal inquiries as appropriate</p><p>• Provide consistent follow‑up to ensure all outstanding items are completed</p><p>• Collaborate closely with four Technical Assistants to support overall workflow</p>
