<p>Our client is seeking a professional and compassionate <strong>Patient Access Specialist</strong> to support front-end patient services and help create a positive experience for every patient interaction. This role is responsible for patient registration, insurance verification, scheduling support, and maintaining accurate demographic and billing information in a fast-paced healthcare setting.</p><p>The ideal candidate is organized, detail-oriented, and committed to delivering excellent customer service while supporting efficient patient access operations.</p><p>Key Responsibilities</p><ul><li>Greet patients and visitors in a courteous, professional manner</li><li>Complete patient registration and intake accurately</li><li>Verify insurance eligibility, benefits, authorizations, and referrals</li><li>Collect co-pays, deductibles, and other patient payments</li><li>Update and maintain patient demographic, insurance, and billing information</li><li>Schedule, confirm, and reschedule appointments as needed</li><li>Answer patient questions related to registration, appointments, and general intake procedures</li><li>Ensure all documentation is complete and entered accurately into the appropriate systems</li><li>Coordinate with clinical and administrative teams to support smooth patient flow</li><li>Maintain confidentiality and comply with HIPAA and organizational policies</li></ul><p><br></p>
We are looking for a Patient Access Specialist to support a busy dental department in New Haven, Connecticut. This Long-term Contract position is ideal for someone who excels in a high-volume front desk setting and can deliver attentive service during both check-in and check-out. The role focuses on registration, appointment coordination, and insurance-related documentation while helping create a smooth and welcoming experience for every patient.<br><br>Responsibilities:<br>• Welcome patients at the front desk, manage arrival and departure workflows, and maintain efficient service in a fast-paced clinical environment.<br>• Complete and update patient registration records by entering demographic, insurance, and financial details with a high level of accuracy.<br>• Coordinate appointment scheduling, rescheduling, and add-on visits based on provider availability, clinic needs, and patient circumstances.<br>• Verify patient identity, collect required signatures, and secure needed authorizations in accordance with safety and compliance procedures.<br>• Assist patients who need additional support, including individuals with language, hearing, or accessibility needs, to ensure appropriate access to care.<br>• Review insurance information, check eligibility through online resources, and document coverage details to support accurate billing and reimbursement.<br>• Maintain appointment notes and visit-specific information such as visit type, timing, and assigned provider to support orderly patient flow.<br>• Monitor open scheduling opportunities, including wait lists or recall lists, and help fill available appointment slots promptly.<br>• Work closely with clinical and administrative teams to resolve registration or scheduling issues while protecting patient confidentiality.