<p>We are looking for a dedicated IT Support Technician to provide exceptional technical support and ensure the smooth operation of IT systems and services. In this Contract-to-Permanent position, you will assist users with hardware, software, and network-related issues, while also managing and optimizing key IT tools and systems. This role is based in Mechanicsburg, Pennsylvania, and offers an exciting opportunity to contribute to a dynamic IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support for hardware, software, and network issues, ensuring timely resolution.</p><p>• Manage and maintain IT infrastructure, including servers, workstations, and networked systems.</p><p>• Optimize and administer Microsoft Intune for device provisioning, compliance, and security policies.</p><p>• Support Microsoft 365 services such as Exchange Online, Teams, SharePoint, and Azure Active Directory.</p><p>• Monitor system performance, ensure data backups, and maintain security compliance.</p><p>• Identify and implement opportunities to automate or enhance IT workflows and processes.</p><p>• Conduct onboarding and offboarding of users, including device setup and access management.</p><p>• Collaborate with internal teams to resolve escalated technical issues and deliver excellent service.</p><p>• Document processes and maintain accurate records of IT activities and incidents.</p>
The Butz Family of Companies seeks an IT Support Specialist at Alvin H. Butz located in Allentown, Pennsylvania. This individual will assist the IT Manager in various Tier 1 level administrative duties such as providing initial contact to telephone requests and emails from users, and promptly and appropriately dealing with other end user support. We thrive on delivering large scale projects for clients that embrace our innovative mindset and are looking to add talent to our growing team.<br>Responsibilities<br>Acts as initial contact person for IT Help Desk inquiries<br>Log support calls and emails into Track it; Prioritizes issues appropriately based on department standards<br>Direct support requests to the appropriate member of the IT Department; Escalate critical user issues to IT Manager<br>Equipment ordering<br>Maintains maintenance agreements, warranty expirations and software renewals<br>Maintains departmental documentation<br><br>Qualifications include: Proficient in M365 products including Teams, windows based operating system experience, 1-2 years Level 1 Support Technician experience, IT related Associates Degree/ BA or Technical school or 3-5 years on the job experience in equivalent role, excellent organization and communication skills, detail oriented
<p>We’re looking for a proactive and detail-oriented <strong>Sales Support Specialist</strong> to join a high-performing team in a stable and well-established company. This is a fully onsite role, ideal for someone who thrives in a fast-paced environment and enjoys working behind the scenes to help drive business success.</p><p><br></p><p><strong>What You’ll Do:</strong></p><p>Provide administrative and operational support to the sales team to help streamline client engagement </p><p>Prepare and process documentation, reports, and proposals</p><p>Coordinate with internal departments to ensure timely fulfillment of orders and services</p><p>Assist with scheduling meetings, follow-ups, and internal communications</p><p>Support data entry and basic reporting needs for sales tracking and forecasting</p><p><br></p>
