We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This contract-to-permanent position offers the opportunity to work in a dynamic environment, providing crucial technical support within a large warehouse setting. The role involves hands-on support for hardware and software, troubleshooting applications, and delivering excellent customer service.<br><br>Responsibilities:<br>• Provide comprehensive desktop support for Windows 10, Windows 11, and Mac/iOS devices.<br>• Diagnose and repair hardware issues with laptops, printers, and other peripherals.<br>• Troubleshoot and resolve application-related problems efficiently.<br>• Handle break/fix support for Thin Clients and Zebra printers.<br>• Deliver remote and on-site technical assistance as required.<br>• Coordinate and manage support tickets using a ticketing system.<br>• Perform desktop imaging and computer setup for new users.<br>• Reset passwords and resolve access-related issues.<br>• Ensure timely installation and configuration of hardware and software.<br>• Maintain strong communication and customer service standards while addressing technical concerns.
<p>We are looking for an experienced IT Director to lead the technology strategy and operations for our client in Greenville, South Carolina. This role requires a forward-thinking leader who can align IT initiatives with business goals, ensuring efficient systems, robust cybersecurity, and seamless user experiences. The ideal candidate will bring a combination of technical expertise and leadership skills to drive innovation and optimize processes.</p><p><br></p><p>Responsibilities:</p><p>• Define and implement a comprehensive IT strategy that aligns with the company’s objectives and future growth.</p><p>• Provide expert guidance to executive leadership on technology investments, risks, and opportunities.</p><p>• Lead and mentor IT teams, fostering growth and a high-performance culture.</p><p>• Manage enterprise systems, networks, cloud platforms, and end-user computing to ensure reliability and scalability.</p><p>• Develop and enforce cybersecurity protocols, data privacy measures, and compliance standards.</p><p>• Identify and mitigate technology risks while overseeing audits and incident response processes.</p><p>• Collaborate with business leaders to enhance workflows and optimize core business applications.</p><p>• Oversee vendor relationships, contracts, and partnerships to ensure cost-effective technology solutions.</p><p>• Manage IT budgets, forecasting, and cost-saving initiatives to maximize efficiency.</p><p>• Establish governance frameworks, policies, and performance metrics to monitor IT operations effectively</p>
