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1 result for Customer Service in Greenville, SC

Customer Experience Specialist

Greenville, SC
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Experience Specialist to join a manufacturing team in South Carolina on a contract basis with the potential for a permanent position. In this role, you will serve as a key point of contact for customers, helping ensure orders move smoothly from initial entry through final delivery. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and is committed to creating a positive customer experience. Responsibilities: • Manage customer orders from initial receipt through shipment completion, ensuring accuracy and timely follow-through at each stage. • Work closely with cross-functional teams and outside partners to keep fulfillment activities on track and resolve issues that may affect delivery or service quality. • Respond to customer inquiries through phone and email with professionalism, clarity, and a solutions-focused approach. • Monitor order status, provide updates, and address questions related to product availability, shipment timing, or service concerns. • Investigate and help resolve connectivity or access-related issues that may interfere with customer communication or order support. • Use multiple browser-based systems and tools to review account details, process information, and maintain accurate service records. • Support customer satisfaction efforts by identifying concerns early and coordinating appropriate follow-up to drive successful outcomes.
2026-09-02T00:00:00Z