<p>Our client is seeking a Desktop Support Technician to provide technical and application support across a fast‑paced user environment. This role requires strong O365 experience, Active Directory knowledge, and a solid background in IT or application support.</p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support to end‑users via phone, email, and in‑person</li><li>Troubleshoot issues related to desktops, software, user access, and system functionality</li><li>Support Microsoft 365/O365 applications and related configurations</li><li>Manage user accounts, permissions, and access within Active Directory</li><li>Assist with workstation setup, installations, and basic application updates</li><li>Document all support activities and resolutions in the ticketing system</li><li>Collaborate with internal IT teams to escalate and resolve complex issues</li></ul><p><br></p>
<p>Our client is seeking a Help Desk Technician to provide front-line technical support across a multi‑site environment. This role requires strong customer service skills, solid troubleshooting capability, and the ability to support users with varying levels of technical experience.</p><p><strong>Responsibilities</strong></p><ul><li>Provide technical support and troubleshooting via phone, email, and in-person</li><li>Install, configure, and maintain desktops, laptops, mobile devices, and peripherals</li><li>Image and build computer equipment following established procedures</li><li>Create and manage user accounts and permissions in Active Directory</li><li>Document all support activities and resolutions in the ticketing system</li><li>Assist with software deployments, updates, and patching</li><li>Collaborate with internal IT teams to escalate and resolve advanced issues</li><li>Deliver basic user training as needed</li><li><br></li></ul>
<p>Our client is seeking an IT Support Technician to provide day‑to‑day technical support across laptops, desktops, user accounts, and core productivity tools. This role focuses on resolving Tier 1/2 issues, supporting Microsoft 365, and ensuring smooth operation of conference rooms and collaboration technology.</p><p><strong>What You’ll Do</strong></p><ul><li>Troubleshoot laptop/desktop issues, performance problems, and basic hardware failures</li><li>Resolve email and Outlook-related issues</li><li>Manage user accounts, passwords, and permissions in O365 and Active Directory</li><li>Support connectivity issues including Wi‑Fi, VPN, and basic network troubleshooting</li><li>Assist with conference room technology, including AV equipment and meeting setups</li><li>Support SharePoint access and basic collaboration issues</li><li>Provide onsite support in Mount Olive, NC as needed</li></ul><p><br></p>
