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2 results for Customer Service Manager in Greeley, CO

Customer Support Engineer

Denver, CO
remote
Permanent / Full Time
77000 - 108000 USD / Yearly
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment. Responsibilities: • Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications. • Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance. • Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively. • Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution. • Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods. • Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings. • Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response. • Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
2026-05-22T00:00:00Z

AR Advisor - Customer Service

Loveland, CO
onsite
Temporary / Contract
27 - 33 USD / Hourly
We are looking for an experienced AR Advisor - Customer Service to support customer and branch inquiries for a leading organization in the agriculture industry based in Loveland, Colorado. This Long-term Contract opportunity is ideal for someone who thrives in a fast-moving service environment, communicates clearly, and takes pride in delivering accurate, solutions-focused support. The person in this role will serve as a key point of contact for accounts receivable and customer service matters while helping maintain a high standard of responsiveness and quality. Responsibilities: • Serve as a primary contact for branch and customer questions, providing clear guidance and timely resolution to service-related and accounts receivable concerns. • Build strong working knowledge of company products and support resources in order to address inquiries confidently and accurately. • Document incidents, requests, resolutions, and key interaction details in ServiceNow to maintain complete and organized service records. • Coordinate with internal teams and colleagues to escalate complex issues, track progress, and ensure appropriate follow-through. • Monitor open cases from initial intake through closure, keeping customers and branches informed throughout the resolution process. • Share best practices and effective troubleshooting approaches with team members, and assist in supporting the development of newer customer service staff. • Maintain a detail-oriented, patient, and customer-focused approach when handling concerns, complaints, and high-pressure situations. • Contribute to additional operational tasks and special projects assigned by leadership as business needs evolve.
2026-05-28T00:00:00Z