We are looking for a dedicated Contact Center Operations Manager to oversee and optimize the operations of our call center within a non-profit organization in Kalamazoo, Michigan. This role involves driving efficiency, managing budgets, and ensuring exceptional service delivery to support the organization’s mission. The ideal candidate will have strong leadership skills and experience in operations management, particularly in a call center environment.<br><br>Responsibilities:<br>• Lead daily operations of the call center to ensure efficient workflows and high-quality service delivery.<br>• Develop and manage budgets, ensuring resources are allocated effectively to meet organizational goals.<br>• Monitor and analyze performance metrics to identify areas for improvement and implement corrective actions.<br>• Collaborate with cross-functional teams to drive project initiatives and achieve operational objectives.<br>• Establish and enforce policies and procedures to maintain compliance and operational consistency.<br>• Train, mentor, and support call center staff to encourage growth and enhance team performance.<br>• Implement change management strategies to improve processes and adapt to evolving organizational needs.<br>• Ensure the call center aligns with the mission and values of the non-profit organization.<br>• Handle escalations and resolve complex issues to maintain customer satisfaction.<br>• Conduct regular reviews of systems and processes to identify opportunities for innovation and optimization.
Role Overview: Join a dynamic team in a permanent administrative support role within our Landscape Finished Sales department. This position provides the opportunity to expand your responsibilities and grow professionally within the Sales department. Candidates must be available for extended hours—including weekends—during peak months and have the flexibility to travel out of state with reasonable advance notice. Reporting directly to our Sales Specialist, you will play a crucial part in facilitating efficient operations and delivering exceptional service to our customers. Key Responsibilities: Expedite daily order entry with high attention to detail Assist with problem identification and resolution as challenges arise Coordinate deliveries and promptly communicate logistics to clients Maintain accurate customer profiles in a CRM system Manage multiple spreadsheets and oversee various projects Respond to customer inquiries via phone and email Document and refine internal procedures to improve efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Assess plant inventory quality, quantity, and status in the greenhouse as needed Generate reports for internal use and client presentation on sales analysis and order entry Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide sales department support, including pre-order bookings and weekly reporting Required Qualifications: High school diploma or equivalent Minimum two years of sales and customer service experience Advanced proficiency in Microsoft Excel and related functions Adaptability to a fast-paced environment and quick learning ability Effective multi-tasking and project balancing skills Strong written and verbal communication skills Reliable time management and punctuality Reliable transportation Preferred Qualifications: Experience in client relationship management, inside sales, account management, and business development Familiarity with horticulture is a strong asset Benefits of Joining Our Team: This is your chance to take on a pivotal relationship-building role with outstanding growth opportunities in a thriving industry. If you bring an efficient drive, thrive under dynamic conditions, and value initiative and strategic thinking, we encourage you to apply and help elevate our presence in the market. Job Type: permanent Expected Hours: 35–55 per week
<p><strong>Analyst, Contracts and Pricing</strong></p><p><strong>Employment Type:</strong> W2 Contract, 43 Weeks </p><p><strong>Location: </strong>Kalamazoo, MI Onsite</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a detail-oriented <strong>Analyst, Contracts and Pricing</strong> to join our team. This individual contributor role focuses on supporting pricing strategies and contract performance management. You will work independently with minimal supervision, applying professional judgment and expertise to deliver accurate and timely results.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist in evaluating and implementing pricing strategies and models based on current business and market dynamics.</li><li>Conduct research and perform competitive pricing analysis.</li><li>Monitor the competitive environment to ensure practices align with company standards and customer satisfaction.</li><li>Collaborate with Sales, Marketing, Business Development, and Finance teams to position product portfolios and establish pricing programs aligned with revenue recognition requirements.</li><li>Analyze opportunities to monetize products and create upsell strategies as offerings evolve in the marketplace.</li><li>Project the impact of pricing changes, promotions, and rebate programs on revenue.</li><li>Maintain and administer pricing databases; coordinate implementation of pricing proposals across the organization.</li><li>Support the Contract Performance Management Team with tasks such as processing rebates, entering new agreements, and assisting with customer conversion data from Oracle to SAP.</li></ul><p><br></p>
