<p>Position Overview</p><p>We are seeking a highly motivated and experienced Product Owner (Senior) to support our IT Service Center operations. This role will be responsible for defining and prioritizing the product backlog, managing stakeholder relationships, and driving the successful delivery of Technology Service Center initiatives. The ideal candidate will have a strong background in IT service management, Agile methodologies, and stakeholder engagement, paired with excellent communication and leadership skills.</p><p>Key Responsibilities</p><ul><li>Define, maintain, and prioritize the Service Center product backlog based on business value and stakeholder needs.</li><li>Serve as the primary liaison between stakeholders and the Service Center team, ensuring requirements are captured and integrated into service delivery.</li><li>Collaborate on developing and communicating the vision and strategy for the Service Center, aligning with business goals.</li><li>Identify and implement continuous improvement opportunities to enhance service quality, efficiency, and customer satisfaction.</li><li>Write and refine user stories for IT service management, ensuring they are clear, concise, and actionable.</li><li>Actively participate in sprint planning, reviews, and retrospectives, guiding the Service Center team toward successful outcomes.</li><li>Monitor performance metrics and feedback, leveraging data to drive service improvements.</li><li>Partner with cross-functional teams to ensure services are delivered on time and according to requirements.</li><li>Identify and mitigate risks impacting the delivery of Technology Service Center initiatives.</li></ul><p><br></p><p><br></p>
<p>We are looking for a skilled Key Account Manager to oversee mission-critical customer projects and foster lasting partnerships. In this role, you will serve as a strategic collaborator, ensuring seamless project execution and delivering exceptional value to our clients. Your efforts will directly contribute to the success of key accounts and the overall growth of our organization.</p><p><br></p><p>Responsibilities:</p><p>• Plan, coordinate, and manage key customer projects from initiation to completion, ensuring timely delivery and alignment with objectives.</p><p>• Identify and address potential risks to maintain project momentum and avoid disruptions.</p><p>• Develop strong relationships with clients by providing innovative solutions and proactive communication.</p><p>• Translate client needs into actionable strategies, ensuring clarity and alignment with business goals.</p><p>• Collaborate effectively with cross-functional teams to ensure internal alignment and project success.</p><p>• Advocate for the customer’s perspective in internal discussions, ensuring their needs are prioritized.</p><p>• Monitor and enhance user engagement with customer tools and platforms.</p><p>• Drive continuous improvement initiatives by incorporating customer feedback and fostering innovation.</p><p>• Ensure all interactions reflect the company’s values and commitment to excellence.</p>
We are looking for a skilled Help Desk Analyst III to join our team in Portage, Michigan, on a Contract-to-Permanent basis. This role involves providing advanced technical support to end users, resolving complex hardware and software issues, and ensuring seamless network and server operations. The ideal candidate will have a strong background in IT systems, excellent customer service skills, and expertise in troubleshooting and project coordination.<br><br>Responsibilities:<br>• Provide Level 3 technical support to address advanced hardware, software, and network issues.<br>• Respond to and resolve service desk tickets in a timely and efficient manner.<br>• Perform troubleshooting and maintenance for Windows-based systems, including server and virtualization environments.<br>• Assist in the management and coordination of IT infrastructure projects to ensure smooth implementation.<br>• Monitor and maintain Active Directory and Windows Server environments.<br>• Collaborate with customers to understand their needs and deliver excellent service.<br>• Conduct triage processes to identify and prioritize technical support needs.<br>• Implement cybersecurity best practices to safeguard IT systems.<br>• Evaluate and upgrade hardware and software to enhance system performance.<br>• Support automation and AI-related initiatives within the organization.
We are looking for a dedicated Help Desk Analyst to provide exceptional IT support across our organization, including office and field operations. This role requires a proactive individual who can resolve technical issues, manage IT systems, and ensure smooth operations for end-users. The ideal candidate will possess strong problem-solving abilities and a commitment to staying updated on technology trends.<br><br>Responsibilities:<br>• Manage and operate the IT Help Desk, ensuring timely resolution of open tickets and efficient support to end-users.<br>• Configure and set up new hardware and software for employees, providing basic training as needed.<br>• Perform project-based tasks as assigned by the IT Director, adhering to deadlines and quality standards.<br>• Oversee the Antivirus Server and Windows Update Server to ensure devices are secure and up-to-date.<br>• Utilize remote support tools to assist personnel with troubleshooting and resolving technical issues.<br>• Maintain detailed documentation for IT processes, systems, and department activities.<br>• Participate in webinars, conferences, and training sessions to enhance technical knowledge and skills.<br>• Ensure proper management of printers, copiers, and scanners, including troubleshooting and routine maintenance.<br>• Provide after-hours support for urgent issues or project implementations as necessary.<br>• Collaborate with vendors and other stakeholders to address system needs and ensure optimal functionality.
We are looking for a detail-driven and organized Administrative Coordinator to join our team in Grand Haven, Michigan. This Contract-to-permanent role offers the opportunity to contribute to critical administrative functions while supporting a collaborative and dynamic environment. Initially permanent for training purposes, the position transitions to part-time following a maternity leave period, providing flexibility and room for growth.<br><br>Responsibilities:<br>• Process and manage transportation and right-of-way permits, ensuring accurate fee collection and financial record submission.<br>• Maintain organized filing systems, spreadsheets, and project documentation while assisting with invoicing and year-end reporting.<br>• Provide receptionist support by handling incoming calls and walk-in inquiries during busy periods or holidays.<br>• Collaborate with various departments, including finance and HR, to maintain smooth operational workflows and support team needs.<br>• Utilize software applications such as Precision, OxCart, and Microsoft Office Suite for permitting, financial tracking, and administrative tasks.<br>• Foster positive interactions with contractors, vendors, and the public, addressing inquiries and complaints with professionalism.<br>• Ensure timely completion of invoices, timecards, and department deadlines to meet organizational requirements.<br>• Adapt to proprietary systems and tools while maintaining proficiency in standard office software.<br>• Assist in building a supportive and efficient team dynamic through effective communication and coordination.
We are looking for a skilled Software Developer to join our team in Norton Shores, Michigan. In this role, you will contribute to the design, development, and testing of innovative software solutions, ensuring high performance and reliability. This is a great opportunity for professionals with a passion for coding and problem-solving in a collaborative environment.<br><br>Responsibilities:<br>• Develop, test, and maintain software applications using C# and the .NET Framework.<br>• Collaborate with team members to design and implement solutions that align with project goals.<br>• Utilize Microsoft SQL Server for data management and integration tasks.<br>• Work with Visual Studio to write, debug, and optimize code.<br>• Implement and support Electronic Data Interchange (EDI) processes.<br>• Participate in the full software development lifecycle, from requirements gathering to deployment.<br>• Create automated testing scripts to ensure software quality and performance.<br>• Contribute to Agile development practices by actively participating in sprints and team meetings.<br>• Perform code reviews to maintain coding standards and improve overall software quality.
We are looking for a detail-oriented Staff Accountant to join our team in Allegan, Michigan. In this role, you will be responsible for managing key financial processes, ensuring accurate record-keeping, and supporting monthly and annual financial reporting. This position offers an excellent opportunity to contribute to the financial health and integrity of our organization.<br><br>Responsibilities:<br>• Oversee accounts payable (AP) and accounts receivable (AR) processes to maintain accurate financial records.<br>• Conduct bank reconciliations to ensure account balances align with financial statements.<br>• Maintain and update the general ledger, ensuring all transactions are recorded promptly and correctly.<br>• Prepare and post journal entries as part of the regular accounting cycle.<br>• Assist with month-end closing activities, ensuring all deadlines are met and reports are accurate.<br>• Utilize SAP and other financial systems to manage accounting tasks and generate reports.<br>• Monitor job costing to ensure project expenses are accurately tracked and allocated.<br>• Support audits by providing requested documentation and resolving discrepancies as needed.<br>• Collaborate with team members to improve accounting processes and ensure compliance with financial regulations.
<p>We are seeking a motivated and detail-oriented Product Owner with 2 to 5 years of relevant experience to join our product team. The ideal candidate will play a key role in driving product development by aligning stakeholder needs with strategic goals and ensuring seamless execution from concept to delivery.</p>
<p>We are seeking a seasoned <strong>Technical Product Owner</strong> with 5 to 10 years of experience to join a dynamic product team. This role is ideal for candidates with hands-on experience working with platforms such as ServiceNow, SAP, or similar enterprise systems, and who are comfortable engaging in architectural discussions with technical stakeholders.</p>
