We are looking for a dedicated and organized Receptionist to join our team on a contract basis during tax season. This role is based in Grand Rapids, Michigan, and offers an excellent opportunity to contribute to a detail-oriented CPA firm. The position requires strong communication and administrative skills to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist clients as they arrive, ensuring a welcoming and detail-oriented atmosphere.<br>• Manage a multi-line phone system, answering calls and directing inquiries appropriately.<br>• Enter customer information accurately into the system to maintain updated records.<br>• Distribute completed tax returns to clients in a timely and efficient manner.<br>• Process payments and update client accounts with necessary financial information.<br>• Organize and maintain files to ensure easy access and proper documentation.<br>• Schedule appointments for clients, coordinating with team members as needed.<br>• Respond to email correspondence with attention to detail and accuracy.<br>• Perform general office tasks, such as managing supplies and ensuring a tidy workspace.
We are looking for a dedicated and personable Customer Service Representative to join our team on a long-term contract basis in Grand Rapids, Michigan. In this role, you will play a key part in fostering strong customer relationships while delivering exceptional service in a fast-paced environment. If you thrive in dynamic settings and enjoy assisting clients, this position offers a great opportunity to grow your skills and make a meaningful impact.<br><br>Responsibilities:<br>• Respond to customer inquiries promptly and professionally, ensuring a high level of satisfaction.<br>• Draft and manage business correspondence with clarity and precision.<br>• Identify opportunities to support business development by cross-selling and referring customers.<br>• Solve complex customer issues through thorough research and problem-solving.<br>• Collaborate effectively with internal and external stakeholders to meet customer needs.<br>• Maintain and update customer information using Customer Relationship Management (CRM) systems.<br>• Utilize Microsoft Office tools to create reports and manage documentation efficiently.<br>• Provide detailed and friendly service tailored to individual customer requirements.<br>• Uphold a positive and detail-oriented approach in all interactions.<br>• Assist with administrative tasks to support overall office operations.
<p>We are looking for a dedicated<strong> Spanish Bilingual</strong> Customer Service Representative to join our client's team in Grand Rapids, Michigan. In this long-term contract role, you will play a key part in ensuring customer satisfaction through effective communication and problem-solving. If you thrive in a fast-paced environment and have a passion for delivering exceptional service, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound customer inquiries via phone or email, ensuring all questions are addressed accurately.</p><p>• Process customer orders efficiently and maintain accurate records of transactions.</p><p>• Provide clear and detail-oriented communication to resolve customer issues and concerns.</p><p>• Collaborate with team members to ensure seamless customer service operations.</p><p>• Handle both inbound and outbound calls to assist customers with their needs.</p><p>• Maintain a thorough understanding of company products and services to provide informed support.</p><p>• Follow company policies and procedures to ensure consistent service quality.</p><p>• Identify opportunities to improve customer satisfaction and share feedback with management.</p><p>• Support the team in achieving service goals and maintaining high standards.</p><p>• Monitor and track customer interactions to ensure timely resolution of issues.</p>
