We are looking for a dedicated and personable Customer Service Representative to join our team in Norton Shores, Michigan. In this role, you will provide exceptional support to manufacturing and industrial clients, ensuring their needs are met efficiently and professionally. This is a Contract to permanent position, offering the opportunity to grow within the organization while contributing to our success.<br><br>Responsibilities:<br>• Deliver exceptional service to manufacturing and industrial clients by addressing inquiries and resolving issues promptly.<br>• Manage and prioritize multiple client accounts, ensuring timely responses and accurate order processing.<br>• Become well-versed in company products and processes through comprehensive training, acting as a knowledgeable resource for clients and team members.<br>• Utilize tools such as Microsoft D365, QuickBooks, and Excel to track orders, manage accounts, and generate reports.<br>• Collaborate with colleagues and leadership to identify and implement workflow improvements.<br>• Maintain composure in a fast-paced environment while managing competing priorities.<br>• Build lasting relationships with customers by understanding their needs and offering tailored solutions.<br>• Identify opportunities to enhance customer satisfaction and operational efficiency, sharing insights with management.<br>• Contribute to team objectives by embracing a cooperative and solution-focused approach.
We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
We are looking for a dedicated and experienced Client Services Associate to join our team in Portage, Michigan. In this role, you will play a pivotal part in supporting our Client Service Managers while delivering exceptional service to our clients. The ideal candidate will be highly organized, detail-oriented, and capable of working independently to ensure client satisfaction.<br><br>Responsibilities:<br>• Collaborate with the investment team to prepare portfolio recommendations and documentation for client meetings.<br>• Participate in client meetings and manage follow-up tasks to ensure seamless communication.<br>• Facilitate the onboarding process for new clients by collecting necessary information and completing required paperwork.<br>• Update and maintain client records in the organization's system, ensuring all data is accurate and current.<br>• Process client requests promptly and accurately, including beneficiary updates, address changes, account transfers, required minimum distributions (RMDs), and money movements.<br>• Execute trades based on recommendations provided by the investment team.<br>• Coordinate with custodians, fund companies, and other financial institutions to address transactions and resolve account-related issues.<br>• Input client information into financial planning software and assist in the analysis and preparation of presentations.<br>• Uphold strict confidentiality of client information and comply with all regulatory standards and guidelines.
We are looking for a dedicated Collections Specialist to join our team in Kalamazoo, Michigan. This is a long-term contract position offering flexibility in working hours while requiring your presence onsite. The role primarily involves managing collection calls and related activities to ensure consistency and accuracy in our accounts receivable processes.<br><br>Responsibilities:<br>• Make outbound collection calls to business clients to recover outstanding balances.<br>• Update and maintain deposit records to ensure accurate financial reporting.<br>• Collaborate with internal sales teams to resolve account discrepancies and facilitate timely payments.<br>• Administer and process customer questionnaires to gather necessary financial information.<br>• Handle business-to-business (B2B) collections with professionalism and efficiency.<br>• Participate in mandatory team meetings twice a week to align on priorities and goals.<br>• Work in a quiet, structured office environment with a focus on productivity.<br>• Ensure consistent follow-up with clients to maintain positive relationships and reduce overdue accounts.<br>• Utilize Microsoft Excel to track and analyze collection activities.
