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2 results for Customer Service Representative in Grand Rapids, MI
- Kalamazoo, MI
- onsite
- Temporary
- 18 - 20.5 USD / Hourly
- <p>We are looking for a dedicated Customer Service Representative to join our team in Kalamazoo, Michigan. In this role, you will deliver exceptional service to members by addressing their financial inquiries and concerns with attention to detail and care. This is a long-term contract position offering the opportunity to build relationships and contribute to the growth of our membership base. Monday-Saturday (rotating Saturdays) 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound calls efficiently and provide prompt responses to member inquiries.</p><p>• Assist members with opening new accounts and performing account maintenance.</p><p>• Educate members on financial products and services tailored to meet their needs.</p><p>• Build rapport with members to foster trust and loyalty.</p><p>• Achieve individual and team sales goals by identifying cross-sell opportunities.</p><p>• Provide guidance on self-service tools, including online banking and bill pay.</p><p>• Refer loan opportunities and answer general loan-related questions.</p><p>• Offer support to the collections department for member-related calls.</p><p>• Maintain knowledge of internal systems and navigate various software programs effectively.</p><p>• Ensure a positive and attentive demeanor in all member interactions.</p>
- 2026-03-19T00:00:00Z
- Grand Rapids, MI
- onsite
- Contract / Temporary to Hire
- 20.9 - 24.2 USD / Hourly
- We are looking for an experienced and driven Customer Service Lead to oversee the day-to-day operations of a customer service team in a fast-paced environment. As a key leader, you will manage the performance of customer service representatives, ensuring exceptional service delivery and adherence to company standards. This is a Contract to permanent position based in Grand Rapids, Michigan, offering an exciting opportunity to make a lasting impact in the machinery manufacturing industry.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, ensuring they meet performance goals and provide outstanding service.<br>• Monitor and manage multiple customer service queues to ensure timely and efficient resolution of inquiries.<br>• Conduct team meetings, one-on-one coaching sessions, and regular performance evaluations to support team development.<br>• Address escalated customer complaints and inquiries, ensuring thorough and prompt resolutions.<br>• Track service levels and maintain compliance with brand-specific service agreements (SLAs).<br>• Support training initiatives to enhance team knowledge of products, policies, and procedures.<br>• Develop and maintain Standard Operating Procedures (SOPs) for the customer service department.<br>• Oversee operational processes such as product returns, warranty claims, and order audits.<br>• Collaborate with other departments to ensure seamless execution of cross-functional projects.<br>• Manage and update brand website listings and provide system training for service partners.
- 2026-03-19T00:00:00Z