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5 results for Customer Service Representative in Grand Rapids, MI

Customer Service Representative

Lansing-nt, MI
onsite
Temporary to Hire
15.00 - 15.50 USD / Hourly
We are looking for a dependable Customer Service Representative to join a communications team in Lansing, Michigan. This contract-to-permanent opportunity is ideal for someone who enjoys speaking with customers, gathering information accurately, and delivering a positive service experience in a call center setting. The role supports inbound and outbound phone interactions, order processing, and survey-related outreach, with a self-schedule at least 32 hours a week within these shifts: Monday through Friday 12:00 PM - 8:00 PM and Saturday 11:00 AM - 7:00 PM Responsibilities:• Handle a high volume of incoming calls while providing courteous, efficient assistance to customers and participants.• Place outbound calls as needed to collect responses, share information, or complete service-related follow-up activities.• Enter orders and customer details into internal systems with strong attention to accuracy and completeness.• Conduct polling or survey conversations in a thorough and accurate manner, clearly documenting responses and outcomes.• Resolve routine customer concerns by listening carefully, answering questions, and escalating more complex issues when appropriate.• Maintain reliable attendance and self-select shifts that meet the required weekly schedule commitment.• Update call records and account notes promptly after each interaction to support clear documentation and continuity of service.
2026-05-05T19:23:43Z

Front Desk Coordinator

Norton Shores, MI
onsite
Temporary / Contract
17.41 - 21.00 USD / Hourly
We are looking for an experienced Front Desk Coordinator to support daily front-office operations in Michigan. This Contract to Hire position is ideal for someone who enjoys creating a welcoming experience for visitors while keeping communications and administrative tasks organized. The person in this role will serve as the first point of contact, manage incoming calls efficiently, and help maintain a detail-oriented and responsive front desk environment. This role is 100% onsite, M-F 8am-5pm. Responsibilities:• Welcome guests, clients, and team members with a courteous and detail-oriented presence at the front desk.• Manage a multi-line phone system, directing calls promptly and accurately to the appropriate contacts.• Respond to inbound inquiries with clear communication and helpful service.• Coordinate front-office activities to ensure smooth visitor flow and consistent reception coverage.• Provide concierge-style assistance by answering general questions and guiding visitors to the right resources.• Maintain an orderly reception area that reflects a detail-oriented and organized workplace.• Support basic administrative tasks such as relaying messages, handling incoming information, and assisting with scheduling needs.
2026-04-29T20:08:45Z

Deputy Chief Financial Officer

Grand Rapids, MI
onsite
Permanent / Full Time
121000.00 - 159000.00 USD / Yearly
We are looking for a dedicated Deputy Chief Financial Officer to join our team in Grand Rapids, Michigan. This leadership role will focus on overseeing financial operations and supporting the Chief Financial Officer in guiding fiscal strategies across various departments. The ideal candidate will excel in managing financial reviews, directing fiscal policies, and ensuring compliance with government regulations to enhance organizational efficiency. Responsibilities: • Supervise and mentor assigned personnel, including hiring, training, delegating tasks, and evaluating performance. • Provide executive direction to department leaders in areas such as payroll, income tax, financial planning, budgeting, and purchasing. • Collaborate with the Chief Financial Officer to review and approve departmental goals, budgets, and program priorities. • Conduct in-depth financial analyses and independent reviews of complex business processes to support city-wide fiscal objectives. • Research and prepare comprehensive reports on fiscal topics, offering policy recommendations based on findings. • Assist in labor negotiations by providing financial forecasts, analytics, and evaluations of contract proposals. • Represent the Chief Financial Officer during meetings and events in their absence. • Coordinate city operations with external agencies, private organizations, and community groups to align financial strategies. • Oversee the preparation and monitoring of the Fiscal Services budget to ensure resource allocation aligns with organizational goals. • Drive the implementation and improvement of enterprise reporting and planning systems to enhance operational efficiency.
2026-04-17T14:28:44Z

CFO - Chief Financial Officer

Grand Rapids Nt, MI
onsite
Temporary / Contract
95.00 - 110.00 USD / Hourly
We are looking for an experienced Chief Financial Officer to provide steady financial leadership for a manufacturing organization in Grand Rapids, Michigan. This is a Long-term Contract opportunity suited for a confident, hands-on executive who can maintain continuity, assess the finance function, and support a well-performing business during an interim period. The ideal candidate brings sound judgment, executive presence, and the ability to oversee core financial operations while identifying areas that may require attention. Responsibilities: • Lead the company’s finance function during the contract period, ensuring stability and consistent executive oversight. • Direct cash flow planning and capital management activities to support healthy liquidity and disciplined financial operations. • Oversee month-end close activities and confirm that financial results are accurate, timely, and well documented. • Prepare and review financial reports for leadership and stakeholders, providing clear insight into business performance. • Evaluate existing financial processes and business systems to identify risks, inefficiencies, or areas for improvement. • Partner with ownership and internal leadership to support informed decision-making and maintain financial transparency. • Monitor the company’s overall financial position, including cash balances and operational performance, to help preserve a strong foundation. • Establish an effective on-site presence and build confidence across the organization through calm, credible leadership.
2026-05-01T14:14:05Z

Property Front Office

Grand Rapids, MI
onsite
Temporary to Hire
13.30 - 15.40 USD / Hourly
We are looking for a welcoming and dependable front desk team member to support a non-profit housing community in Grand Rapids, Michigan. This Contract to permanent position plays an important role in creating a respectful, secure, and supportive environment for residents and visitors while serving as a central point of contact for daily front desk operations. The ideal candidate is comfortable balancing hospitality, resident support, and building oversight in a community-focused setting. This opportunity is well suited for someone who communicates with empathy, stays organized, and remains calm in dynamic situations. Responsibilities: • Welcome residents, guests, and service providers at the front desk while offering clear directions, assistance, and courteous support. • Manage incoming phone calls through a multi-line system, respond to routine questions, and route inquiries to the appropriate team members. • Support residents with everyday needs such as package handling, transportation coordination, and guidance on shared community spaces. • Build positive relationships with residents through regular interaction, attentive listening, and timely communication of support needs to staff. • Encourage involvement in onsite programs and community activities that strengthen engagement and foster a sense of belonging. • Help maintain orderly and inviting common areas, assist with food distribution support, and prepare spaces for resident use. • Monitor entry points and visitor access to help maintain a safe building environment while treating all individuals with respect. • Respond appropriately to incidents, assist with de-escalation when needed, and document or escalate concerns to management. • Inspect shared indoor and outdoor areas, prepare rooms for incoming residents, and report maintenance or safety issues for prompt follow-up.
2026-04-20T21:08:42Z