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2 results for Customer Service in Grand Rapids, MI

Customer Service Representative

Grand Rapids, Michigan
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing written and verbal communication, and contributing in a fast-moving office setting. The role focuses on delivering attentive service, resolving inquiries efficiently, and supporting strong client relationships through attentive, solution-oriented interactions. Responsibilities: • Respond to customer questions by phone, email, and other business correspondence channels with professionalism and accuracy. • Deliver timely support by researching issues, identifying practical solutions, and following through to resolution. • Build positive customer relationships that encourage satisfaction, retention, and additional business opportunities. • Promote relevant products or services when appropriate to support client engagement and referral activity. • Maintain clear and organized documentation of customer interactions and service activity in internal systems. • Coordinate with internal teams to address customer needs and ensure requests are handled efficiently. • Manage multiple tasks and systems at once while maintaining attention to detail in a fast-paced environment. • Provide general administrative support related to customer service operations and communication workflows.
2026-09-21T00:00:00Z

Customer Operations Coordinator

Holland, Michigan
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Customer Operations Coordinator to support daily sales and service activities while helping maintain a smooth experience for customers and internal teams in Holland, Michigan. This role focuses on handling order-related tasks, responding to customer needs, and keeping information accurate across operational processes. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: • Process customer orders accurately and ensure all relevant details are entered and updated in a timely manner. • Serve as a key point of contact for customer inquiries, providing responsive support and clear follow-up on order status, product information, and service needs. • Coordinate with sales, operations, and other internal departments to resolve issues and keep customer requests moving forward efficiently. • Review documentation and transaction records to confirm completeness, accuracy, and alignment with company procedures. • Track open orders and related activities, escalating concerns when timelines, inventory, or customer expectations may be affected. • Prepare routine reports, summaries, and administrative materials that help support sales activity and operational planning. • Maintain organized records and contribute to process improvements that enhance service quality and day-to-day workflow efficiency.
2026-09-15T00:00:00Z