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2 results for Customer Service in Grand Rapids, MI

Customer Service Lead

Grand Rapids, MI
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Customer Service Lead to guide daily support operations for a growing machinery manufacturing organization. This contract opportunity with potential for a permanent role is ideal for a hands-on leader who can balance team oversight, customer issue resolution, and service performance in a high-volume environment. The person in this role will help strengthen service quality, coach representatives and external partners, and coordinate closely with internal teams to keep customer-facing processes running smoothly. Responsibilities: • Direct the day-to-day work of customer service representatives and third-party support partners, fostering accountability and strong service results. • Oversee inbound service activity across multiple queues, adjusting priorities and resources to maintain timely response levels. • Resolve complex customer concerns with professionalism, including issues that require escalation beyond the frontline team. • Provide ongoing coaching through team huddles, one-on-one meetings, and formal feedback discussions to improve performance and consistency. • Track service metrics and queue performance, using data to identify trends and support achievement of service targets. • Contribute to onboarding and continuous training efforts covering products, procedures, and customer interaction standards. • Help document and refine department processes, including standard operating procedures and other service workflows. • Support operational tasks such as returns coordination, warranty claim administration, order review activities, and product liability case follow-up. • Partner with cross-functional teams on projects, website listing updates, service partner system training, and departmental reporting needs.
2026-06-24T00:00:00Z

Customer Operations Coordinator

Holland, MI
onsite
Permanent / Full Time
50000 - 55000 USD / Yearly
We are looking for a Customer Operations Coordinator to support daily sales and service activities while helping maintain a smooth experience for customers and internal teams in Holland, Michigan. This role focuses on handling order-related tasks, responding to customer needs, and keeping information accurate across operational processes. The ideal candidate brings strong communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: • Process customer orders accurately and ensure all relevant details are entered and updated in a timely manner. • Serve as a key point of contact for customer inquiries, providing responsive support and clear follow-up on order status, product information, and service needs. • Coordinate with sales, operations, and other internal departments to resolve issues and keep customer requests moving forward efficiently. • Review documentation and transaction records to confirm completeness, accuracy, and alignment with company procedures. • Track open orders and related activities, escalating concerns when timelines, inventory, or customer expectations may be affected. • Prepare routine reports, summaries, and administrative materials that help support sales activity and operational planning. • Maintain organized records and contribute to process improvements that enhance service quality and day-to-day workflow efficiency.
2026-06-12T00:00:00Z