We are looking for a motivated and experienced Customer Service Lead to manage and guide a team of customer service representatives in a dynamic call center setting. This position is based in Grand Rapids, Michigan, and offers the opportunity to work in the machinery manufacturing industry. As a Contract to permanent role, it is ideal for individuals seeking a long-term career path with growth potential. In this role, you will oversee daily operations, drive performance excellence, and ensure customer inquiries are handled swiftly and with attention to detail.<br><br>Responsibilities:<br>• Lead and inspire a team of customer service representatives, fostering a positive and productive work environment.<br>• Oversee multiple customer service queues to ensure efficient and prompt handling of inquiries.<br>• Conduct regular team meetings, coaching sessions, and performance evaluations to support skill development.<br>• Resolve escalated customer issues with attention to detail and timeliness.<br>• Monitor service levels and call queues to ensure adherence to brand standards and service level agreements.<br>• Develop and implement training programs to enhance team skills and familiarity with company policies and products.<br>• Assist in creating and maintaining Standard Operating Procedures (SOPs) for operational consistency.<br>• Manage departmental reporting, warranty claims, and brand website listings.<br>• Collaborate with cross-functional teams to ensure smooth execution of projects and operational tasks.<br>• Support operational processes such as product returns, order audits, and system training for service partners.
Job Description – Sales Support (Finished Sales) We are looking for an efficient and detail-oriented administrative support detail oriented to join our dynamic Finished Sales team. This contract to permanent role is ideal for someone who thrives in a fast-paced environment, is eager to take on new responsibilities, and seeks opportunities for detail oriented growth within the Sales department. Successful candidates must be flexible to work extended hours during peak seasons—including weekends—and be willing to travel out of state with reasonable notice. Must have experience with Order Entry, not just data entry. <br> Key Responsibilities: Expedite daily order entry with high attention to accuracy and detail Assist in identifying and resolving operational challenges as they arise Coordinate deliveries and proactively communicate logistics to clients Maintain accurate customer profiles in the CRM system Manage multiple spreadsheets and oversee a variety of projects Respond promptly to customer inquiries via phone and email Document and refine internal procedures to drive efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Evaluate plant inventory quality, quantity, and status in the greenhouse as needed Generate comprehensive reports for sales analysis and order entry for both internal and client use Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide general support to the sales department, including pre-order bookings and weekly reporting
We are looking for an Administrative Assistant to join our team in Grand Rapids, Michigan. This position is a contract-to-permanent opportunity within the non-profit sector, offering a chance to make a meaningful impact while developing your career. The ideal candidate will provide essential administrative support, ensuring smooth operations and effective service delivery.<br><br>Responsibilities:<br>• Deliver comprehensive administrative support, including managing schedules, organizing documents, and coordinating office activities.<br>• Respond to inbound calls professionally, addressing inquiries and directing them to the appropriate personnel.<br>• Perform accurate data entry tasks to maintain and update records, ensuring compliance with organizational guidelines.<br>• Assist with receptionist duties such as greeting visitors, managing front desk operations, and maintaining a welcoming environment.<br>• Support program compliance by tracking progress, preparing reports, and maintaining accurate documentation.<br>• Collaborate with team members to ensure seamless communication and efficient workflow.<br>• Organize and maintain filing systems, ensuring easy access to documents and information.<br>• Coordinate training sessions, workshops, and team meetings as needed.<br>• Monitor and address office supply needs to maintain an efficient workspace.<br>• Contribute to achieving service delivery goals by implementing procedures and supporting team efforts.
We are looking for a skilled Systems Administrator to join our team in Portage, Michigan. This role requires an individual with strong technical expertise and a passion for delivering exceptional service to clients. You will play a critical role in maintaining server and network infrastructure while ensuring seamless operations.<br><br>Responsibilities:<br>• Provide direct support to customers, addressing inquiries and resolving technical issues efficiently.<br>• Manage and maintain server environments, including virtualization and network operations.<br>• Perform triage and troubleshooting for support requests, identifying and implementing solutions promptly.<br>• Utilize Active Directory to manage user accounts, permissions, and system configurations.<br>• Oversee Windows-based systems, ensuring updates and security measures are implemented.<br>• Collaborate with team members to manage projects and ensure timely completion.<br>• Apply cybersecurity best practices to safeguard data and systems from potential threats.<br>• Leverage automation and artificial intelligence tools to optimize system performance.<br>• Work with Dell and Citrix technologies to ensure compatibility and functionality across platforms.
We are looking for a dedicated Billing Specialist to join our team in Grand Rapids, Michigan. This role is ideal for individuals who excel in managing high-volume invoicing, maintaining accuracy under tight deadlines, and collaborating across departments to deliver exceptional billing services. The ideal candidate will take pride in their organizational skills and commitment to ensuring seamless billing operations.<br><br>Responsibilities:<br>• Generate and process large volumes of client invoices with precision, adhering to contract terms and billing schedules.<br>• Perform detailed reconciliations of project data, hours, and expenses to ensure invoice accuracy and completeness.<br>• Collaborate with project managers, consultants, and finance teams to address discrepancies and align billing processes.<br>• Review aging reports and support collections efforts to ensure timely payments.<br>• Maintain organized and accurate records of billing activities, including coding and documentation.<br>• Apply billing adjustments, credits, and re-bills as necessary to resolve issues.<br>• Deliver excellent customer service by addressing client inquiries regarding invoices and account statements.<br>• Contribute to month-end close tasks, including preparing billing summaries and revenue reports.<br>• Identify and implement improvements to streamline billing workflows and enhance efficiency.
We are looking for a Design Studio Coordinator to join our team in Bryon Center, Michigan. This position plays a pivotal role in ensuring the smooth operation of our design studio by managing administrative tasks, scheduling, and providing exceptional customer support. If you thrive in a dynamic environment and are passionate about organization and multitasking, we encourage you to apply.<br><br>Responsibilities:<br>• Oversee daily administrative operations to ensure the design studio runs efficiently.<br>• Manage scheduling for appointments and meetings, coordinating with clients and team members.<br>• Handle receptionist duties, including greeting visitors, answering calls, and responding to inquiries.<br>• Maintain the cleanliness and organization of the showroom to provide a welcoming atmosphere.<br>• Input and manage data accurately in company systems to support various processes.<br>• Assist in preparing reports and documentation for internal and external use.<br>• Collaborate with team members to address client needs and ensure a seamless experience.<br>• Support the implementation of new processes or tools to improve studio efficiency.<br>• Monitor inventory levels and order supplies as needed to maintain studio functionality.<br>• Ensure all administrative tasks are completed in a timely and thorough manner.
The Desktop Administrator will be responsible for diagnosing and troubleshooting PC systems, software/hardware updates, maintaining backups, diagnostics of failing components, and imaging/deployment of new systems. The desktop administrator supports end users remotely to resolve their PC problems along with arranging for systems to be shipped to the administrator for resolution. This position relies on instructions and pre-established guidelines to perform the functions of the job<br>Functions/Responsibilities:<br>• Provide subject matter expertise in resolving incidents and problems.<br>• Execution of service requests.<br>• Contributes to the planning and organization of the deployment of new systems.<br>• Participates in departmental and cross-departmental IT projects.<br>• Lead and train fellow desktop administrators in organizational procedures.<br>• Assists in organizational training<br>• Contributor of the knowledge store used by the desktop support team.<br>• Monitor activities performed by the desktop support team and ensure that execution is compliant with procedures.<br>• Ensure that asset management library is accurate.<br>• Follows best practices and standards for the desktop support team.<br>• Execute the asset management procedure.<br>• Contributes to the project planning of hardware and software procurement process.<br>Required Experience:<br><br>What you bring to the team:<br>Competencies:<br>• 2+ years’ experience in desktop support · Microsoft certifications relating to desktop support preferred<br>• CompTIA A+ Certification is preferred<br>• Excellent customer service skills<br>• Strong inter-personal and communication skills<br>• Strong troubleshooting skills<br>• Ability to explain and document procedures verbally and in writing<br>• Demonstrated ability to act proactively<br>• Demonstrated ability to prioritize and document tasks / activity<br>• Demonstrated ability to enact improvements within IT environment / end-user experience<br>• Experience working in a fast-paced support environment <br>• Experience using ticketing tool to react to failures, requests and escalations<br>• Experience with desktop imaging, inventory, and reporting tools<br>• Strong familiarity and support experience with thin-clients technology<br>• Strong understanding of support requirements related to Windows Desktop OS<br>• OS security (rights, privileges, account) and hardening (upgrades, patches, registry) techniques<br>• Experience in Active Directory management<br>• Experience in PowerShell Scripting preferred<br>• Experience in SalesForce strongly preferred<br>• Basic understanding of phone support (basic troubleshooting, setup)<br>• Basic understanding of support requirements related to Windows Server OS<br>• Basic understanding of Networking/Security technologies (Ethernet, routers, switches, firewalls, VPN, etc.)<br>Education:<br>Associate’s degree (or higher) or 2+ years detail oriented work experience<br>Required License(s)/Certification(s):<br>Valid, active driver’s license with a good driving record as defined by the Company’s current insurance provider.
<p><strong>Summary:</strong></p><p>The Accounts Payable Support role is responsible for ensuring timely and accurate processing of vendor invoices, expense reports, and payments. This position helps maintain strong financial controls, supports internal teams with AP inquiries, and ensures vendors are paid accurately and on schedule. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Process vendor invoices, ensuring accuracy, proper coding, and appropriate approvals.</li><li>Match purchase orders, receipts, and invoices (three‑way match).</li><li>Prepare and process weekly payment runs (checks, ACH, wires).</li><li>Research and resolve invoice discrepancies, pricing issues, and missing documentation.</li><li>Maintain vendor records, including W‑9s, banking info, and contact changes.</li><li>Monitor the AP inbox and respond to internal and external inquiries promptly.</li><li>Reconcile vendor statements and follow up on outstanding credits or missing invoices.</li><li>Assist with month‑end closing activities, including AP accruals.</li><li>Ensure compliance with company policies, tax requirements, and internal controls.</li><li>Support audits by providing documentation and answering AP-related questions.</li></ul><p><br></p><p><br></p>
<p>We are looking for an experienced <strong>Sr. Accountant</strong> to join our team in Grand Rapids NW, Michigan. This role offers an exciting opportunity to contribute to a dynamic finance Our client, a leading manufacturing firm, is seeking a <strong>Sr. Accountant</strong> to support the accounting function at their corporate office. This position offers an opportunity to be a key player within a collaborative finance team that values operational excellence and continuous improvement. </p><p><br></p><p>For immediate inquires please contact Katie Ruger on LinkedIn or call 616-600-8734! </p><p><br></p><p><strong>Position Overview:</strong></p><p>The Staff Accountant will be responsible for daily and monthly accounting operations, with a strong focus on inventory management, customer pricing, reconciliations, and supporting reporting and compliance activities. This position reports to the Accounting Manager and works closely with cross-functional partners in operations, procurement, and supply chain.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Assist with month-end and year-end close processes, including posting of recurring and non-recurring journal entries.</li><li>Prepare and review account reconciliations, including inventory, tooling jobs, and related balance sheet accounts.</li><li>Support preparation and validation of sales/use tax filings and related schedules.</li><li>Maintain and update pricing changes in the ERP system; assist with intercompany pricing and reconciliations.</li><li>Participate in physical inventory counts, inventory analysis, and standard cost updates.</li><li>Assist with timely and accurate internal and external financial reporting.</li><li>Coordinate with operations and cross-functional teams to ensure cost controls and inventory accuracy.</li><li>Prepare supporting schedules and documentation for internal/external audits.</li><li>Contribute to annual budget preparation and quarterly forecasting, including variance analysis.</li><li>Support process improvement projects and ERP system enhancements.</li><li>Assist in development and documentation of internal controls and compliance processes.</li><li>Provide mentorship and training support for junior accounting staff, as needed.</li></ul><p><br></p><p><strong>Why Apply?</strong> This is an excellent opportunity to join a progressive organization that rewards initiative, collaboration, and professional development. The position is on-site at the company’s corporate office, with opportunities for advancement and skill building. Our client offers a competitive compensation and benefits package.</p><p><strong>Ready to take the next step in your accounting career?</strong></p><p>Apply today to learn more about this position and how you can contribute to our client’s continued growth and success.</p>
<p>Our client, a leading manufacturing firm, is seeking a <strong>Staff Accountant </strong>to support the accounting function at their corporate office in Grand Rapids NW. This position offers an opportunity to be a key player within a collaborative finance team that values operational excellence and continuous improvement. Contact <strong>Katie Ruger </strong>today on LinkedIn or 616-600-8734!</p><p><br></p><p>Position Overview:</p><p>The Staff Accountant will be responsible for daily and monthly accounting operations, with a strong focus on inventory management, customer pricing, reconciliations, and supporting reporting and compliance activities. This position reports to the Accounting Manager and works closely with cross-functional partners in operations, procurement, and supply chain.</p><p><br></p><p>Key Responsibilities:</p><p><br></p><p>Assist with month-end and year-end close processes, including posting of recurring and non-recurring journal entries.</p><p>Prepare and review account reconciliations, including inventory, tooling jobs, and related balance sheet accounts.</p><p>Support preparation and validation of sales/use tax filings and related schedules.</p><p>Maintain and update pricing changes in the ERP system; assist with intercompany pricing and reconciliations.</p><p>Participate in physical inventory counts, inventory analysis, and standard cost updates.</p><p>Assist with timely and accurate internal and external financial reporting.</p><p>Coordinate with operations and cross-functional teams to ensure cost controls and inventory accuracy.</p><p>Prepare supporting schedules and documentation for internal/external audits.</p><p>Contribute to annual budget preparation and quarterly forecasting, including variance analysis.</p><p>Support process improvement projects and ERP system enhancements.</p><p>Assist in development and documentation of internal controls and compliance processes.</p><p>Provide mentorship and training support for junior accounting staff, as needed.</p><p>Qualifications:</p><p><br></p><p><strong>Why Apply? </strong>This is an excellent opportunity to join a progressive organization that rewards initiative, collaboration, and professional development. The position is on-site at the company’s corporate office, with opportunities for advancement and skill building. Our client offers a competitive compensation and benefits package.</p><p><br></p><p><strong>Ready to take the next step in your accounting career?</strong></p><p>Apply today to learn more about this position and how you can contribute to our client’s continued growth and success.</p>
<p>We are looking for a <strong>proactive Accounts Receivable Specialist</strong> to join a dynamic finance team. This role is perfect for someone who enjoys managing customer accounts, processing payments efficiently, and ensuring accurate financial records.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Prepare and issue customer invoices accurately and on time</li><li>Monitor and follow up on outstanding accounts receivable balances</li><li>Reconcile customer accounts and resolve discrepancies</li><li>Record payments and apply them to the correct accounts</li><li>Collaborate with internal departments to support billing and reporting</li><li>Assist with month-end close and AR reporting activities</li></ul><p><br></p>
We are looking for a detail-oriented Accounts Payable Specialist to join our team in Battle Creek, Michigan. In this role, you will manage transactional processes, support fiscal operations, and ensure the accuracy of financial data. This is a long-term contract position with the opportunity to transition to a hybrid work schedule after an initial onsite period.<br><br>Responsibilities:<br>• Process accounts payable transactions, including vendor invoices, P-card transactions, and customer invoices.<br>• Maintain and update spreadsheets using Microsoft Excel to support financial reporting.<br>• Perform coding and approval of invoices to ensure accurate account allocation.<br>• Conduct check runs and manage payment cycles in compliance with organizational policies.<br>• Create and manage work orders for purchasing activities and supply orders.<br>• Perform data entry tasks to maintain accurate financial records.<br>• Collaborate with team members to ensure timely completion of audit-related tasks.<br>• Provide fiscal support and assistance to other accounting personnel as needed.<br>• Ensure attention to detail in all transactional and financial processes.<br>• Uphold dependability and self-motivation in managing daily responsibilities.
<p>We are seeking a <strong>detail-oriented Accounts Receivable Specialist</strong> to join a growing finance team. This role is ideal for someone who enjoys managing customer accounts, processing payments, and helping maintain accurate financial records.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Generate and send customer invoices in a timely manner</li><li>Monitor accounts receivable aging and follow up on overdue balances</li><li>Reconcile customer accounts and resolve discrepancies</li><li>Maintain accurate AR records in the accounting system</li><li>Collaborate with internal teams to support cash application and reporting</li><li>Assist with month-end close and financial reporting activities</li></ul><p><br></p>
<p>We are seeking a highly organized and detail-oriented <strong>Legal Secretary</strong> for a prominent law firm in the Lansing area. This position provides comprehensive administrative and legal support to a team of attorneys specializing in <strong>corporate law and litigation</strong>. The ideal candidate will have a strong understanding of legal procedures, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Administrative Support</strong></p><ul><li>Prepare, revise, and format legal documents including correspondence, contracts, pleadings, discovery, and corporate filings.</li><li>Maintain attorneys’ calendars, schedule appointments, court dates, and meetings.</li><li>Coordinate travel arrangements and prepare expense reports.</li><li>Screen and direct incoming calls, emails, and other communications.</li><li>Open and maintain client files both electronically and in hard copy.</li><li>Perform data entry, filing, scanning, and general office tasks.</li><li>File legal documents with courts via electronic filing systems (e-filing) in compliance with state and federal court rules.</li><li>Track litigation deadlines including hearings, discovery, and filing dates.</li><li>Prepare and organize exhibits, trial binders, and other court documents.</li><li>Coordinate with court personnel, opposing counsel, and clients regarding litigation matters.</li><li>Assist with the preparation and filing of corporate documents such as articles of incorporation, bylaws, board minutes, and resolutions.</li><li>Maintain corporate records and track key compliance dates.</li><li>Support transactional work such as due diligence and document organization for mergers, acquisitions, and other corporate transactions.</li></ul><p><br></p>
We are looking for a detail-oriented and organized Receptionist to join our team in Grand Rapids NT, Michigan. This Contract to permanent position offers an excellent opportunity to contribute to a dynamic environment within the investment management industry. The role requires a proactive individual with strong communication and multitasking skills to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and detail-oriented front desk experience.<br>• Manage incoming calls on a multi-line switchboard, directing inquiries and messages appropriately.<br>• Organize and maintain filing systems to ensure easy access to important documents.<br>• Schedule appointments and manage calendar updates efficiently.<br>• Perform accurate data entry tasks to support administrative functions.<br>• Utilize computer systems and software for day-to-day tasks and reporting.<br>• Support educational events by assisting with check-in, setup, and teardown of classrooms.<br>• Collaborate with team members to ensure the reception area remains organized and presentable.<br>• Provide general administrative support as needed to enhance office operations.
We are looking for a skilled ERP/CRM Developer to join our team in Kalamazoo, Michigan. In this role, you will be responsible for managing and enhancing our Infor CloudSuite Industrial (CSI) system, ensuring technical solutions align with business objectives. Collaboration with cross-functional teams will be critical to deliver effective system configurations, integrations, and support services.<br><br>Responsibilities:<br>• Design and implement technical solutions within the Infor CloudSuite Industrial (CSI) system to meet business objectives.<br>• Analyze and interpret business requirements to ensure solutions address functionality, performance, and security needs.<br>• Configure, develop, and test system features, including integrations, reporting, and data synchronization.<br>• Provide Tier 3 support for deployed solutions and troubleshoot complex system issues to maintain optimal operations.<br>• Develop and maintain system documentation, user guides, and training materials for team members.<br>• Monitor system performance and implement regular updates, patches, and optimizations.<br>• Identify opportunities for process improvements and system enhancements to increase efficiency.<br>• Collaborate with functional leads, project managers, and technical teams to ensure seamless solution delivery.<br>• Travel to company sites as needed to support system implementations and maintenance.
We are looking for an experienced Food Safety Quality Manager to join our team in Saranac, Michigan. In this role, you will oversee the development and implementation of food safety and quality programs to ensure compliance with industry standards and regulatory requirements. This position is ideal for a detail-oriented individual with strong leadership skills and a background in food science, quality management, or related fields.<br><br>Responsibilities:<br>• Manage and implement food safety and quality management systems, including programs for preventive controls, food defense, and crisis management.<br>• Lead and develop the Food Safety and Quality team, including training practitioners and technicians to uphold quality standards.<br>• Ensure compliance with regulatory requirements, food safety protocols, and facility sanitation standards.<br>• Oversee product disposition decisions in collaboration with the processing and sales teams, ensuring proper handling, rework, or destruction.<br>• Review and approve packaging and labeling to meet animal welfare certifications, organic program regulations, and customer specifications.<br>• Coordinate mock recalls and product withdrawals, acting as the Recall Coordinator to ensure effective execution.<br>• Maintain traceability of all raw materials, packaging, and finished goods within regulatory timeframes.<br>• Evaluate environmental monitoring programs, analyze laboratory results, and implement corrective actions when necessary.<br>• Lead root cause analyses and establish corrective and preventive action plans to address quality issues.<br>• Support the implementation and assessment of feed mill preventive controls and ensure compliance with food safety standards.
Full job description Our client is seeing a dynamic Talent Acquisition Specialist to join their Human Resources team! In this role, you will manage the recruitment process for all open positions, from sourcing and screening candidates to conducting interviews and extending job offers. You will be instrumental in ensuring a smooth, efficient, and positive candidate experience while helping us build a diverse, talented workforce that aligns with our organizational goals. <br> ESSENTIAL FUNCTIONS <br> Manage the full-cycle recruitment process, including sourcing, interviewing, extending offers, and the all candidates required to undergo background check process. Develop and implement creative sourcing strategies to attract a diverse pool of experience in candidates. Review resumes, conduct phone screenings, and assess candidate qualifications. Schedule and facilitate interviews with candidates and hiring managers, ensuring smooth communication and timely follow-up. Collaborate with hiring managers to understand staffing needs and ensure alignment between recruitment strategies and organizational goals. Present and discuss job offers with candidates, ensuring a positive experience and adherence to company policies. Oversee background checks and other pre-employment screenings, ensuring timely completion and adherence to company guidelines. Utilize applicant tracking systems (ATS) and HR software to track candidate progress, maintain accurate records, and generate recruitment reports. Ensure compliance with all applicable laws and organizational policies. Represent the company at career fairs and networking events to build a strong candidate pipeline. Partner with staffing agencies to fulfill contract staffing needs as necessary. Manage candidate expectations regarding offer details, start dates, and the onboarding process to ensure smooth transitions. Collect and submit all new permanent paperwork, ensuring timely and accurate processing. Support diversity recruitment initiatives and ensure fair, equitable hiring practices across all levels of the organization. Work with the EEO Officer to ensure hiring practices are in line with the Equal Employment Opportunity Plan. Stay up-to-date with the latest recruitment trends and industry best practices to improve sourcing strategies. Assist in the development and implementation of recruitment policies and procedures in line with organizational goals and compliance requirements. Performs other duties as assigned.
We are looking for a dependable and meticulous Accounts Receivable Clerk to join our team in Holland, Michigan. This is a long-term contract position that requires someone with strong organizational skills who can effectively manage customer accounts and ensure timely resolution of discrepancies. The ideal candidate thrives in a detail-oriented environment and is committed to maintaining accurate financial records.<br><br>Responsibilities:<br>• Review invoices and related documentation for accuracy and completeness.<br>• Match invoices to corresponding purchase orders to ensure proper processing.<br>• Post customer payments, reconcile account balances, and maintain accurate records.<br>• Address and resolve account discrepancies by making necessary adjustments.<br>• Communicate directly with customers and internal departments to resolve billing inquiries.<br>• Generate regular accounts receivable reports and provide updates to management.<br>• Maintain comprehensive and organized records of all transactions.<br>• Support additional accounting tasks and responsibilities as needed.
