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16 results for Customer Service in Grand Rapids, MI

Sales Support
  • Kalamazoo, MI
  • onsite
  • Contract / Temporary to Hire
  • 19.79 - 25.00 USD / Hourly
  • Role Overview: Join a dynamic team in a permanent administrative support role within our Landscape Finished Sales department. This position provides the opportunity to expand your responsibilities and grow professionally within the Sales department. Candidates must be available for extended hours—including weekends—during peak months and have the flexibility to travel out of state with reasonable advance notice. Reporting directly to our Sales Specialist, you will play a crucial part in facilitating efficient operations and delivering exceptional service to our customers. Key Responsibilities: Expedite daily order entry with high attention to detail Assist with problem identification and resolution as challenges arise Coordinate deliveries and promptly communicate logistics to clients Maintain accurate customer profiles in a CRM system Manage multiple spreadsheets and oversee various projects Respond to customer inquiries via phone and email Document and refine internal procedures to improve efficiency Organize and inspect shipments for outgoing landscape orders Build and sustain strong client relationships Assess plant inventory quality, quantity, and status in the greenhouse as needed Generate reports for internal use and client presentation on sales analysis and order entry Travel with the Landscape Sales Specialist to engage with existing and prospective customers Provide sales department support, including pre-order bookings and weekly reporting Required Qualifications: High school diploma or equivalent Minimum two years of sales and customer service experience Advanced proficiency in Microsoft Excel and related functions Adaptability to a fast-paced environment and quick learning ability Effective multi-tasking and project balancing skills Strong written and verbal communication skills Reliable time management and punctuality Reliable transportation Preferred Qualifications: Experience in client relationship management, inside sales, account management, and business development Familiarity with horticulture is a strong asset Benefits of Joining Our Team: This is your chance to take on a pivotal relationship-building role with outstanding growth opportunities in a thriving industry. If you bring an efficient drive, thrive under dynamic conditions, and value initiative and strategic thinking, we encourage you to apply and help elevate our presence in the market. Job Type: permanent Expected Hours: 35–55 per week
  • 2025-12-04T22:23:40Z
Receptionist
  • Grand Rapids, MI
  • onsite
  • Temporary
  • 19.00 - 22.00 USD / Hourly
  • We are looking for a dedicated and organized Receptionist to join our team on a contract basis during tax season. This role is based in Grand Rapids, Michigan, and offers an excellent opportunity to contribute to a detail-oriented CPA firm. The position requires strong communication and administrative skills to ensure smooth daily operations.<br><br>Responsibilities:<br>• Greet and assist clients as they arrive, ensuring a welcoming and detail-oriented atmosphere.<br>• Manage a multi-line phone system, answering calls and directing inquiries appropriately.<br>• Enter customer information accurately into the system to maintain updated records.<br>• Distribute completed tax returns to clients in a timely and efficient manner.<br>• Process payments and update client accounts with necessary financial information.<br>• Organize and maintain files to ensure easy access and proper documentation.<br>• Schedule appointments for clients, coordinating with team members as needed.<br>• Respond to email correspondence with attention to detail and accuracy.<br>• Perform general office tasks, such as managing supplies and ensuring a tidy workspace.
  • 2025-12-10T12:58:33Z
Systems Administrator
  • Portage, MI
  • onsite
  • Permanent
  • 70000.00 - 80000.00 USD / Yearly
  • We are looking for a skilled Systems Administrator to join our team in Portage, Michigan. This role requires an individual with strong technical expertise and a passion for delivering exceptional service to clients. You will play a critical role in maintaining server and network infrastructure while ensuring seamless operations.<br><br>Responsibilities:<br>• Provide direct support to customers, addressing inquiries and resolving technical issues efficiently.<br>• Manage and maintain server environments, including virtualization and network operations.<br>• Perform triage and troubleshooting for support requests, identifying and implementing solutions promptly.<br>• Utilize Active Directory to manage user accounts, permissions, and system configurations.<br>• Oversee Windows-based systems, ensuring updates and security measures are implemented.<br>• Collaborate with team members to manage projects and ensure timely completion.<br>• Apply cybersecurity best practices to safeguard data and systems from potential threats.<br>• Leverage automation and artificial intelligence tools to optimize system performance.<br>• Work with Dell and Citrix technologies to ensure compatibility and functionality across platforms.
  • 2025-11-14T20:13:42Z
Accounts Receivable Manager
  • Shelby, MI
  • onsite
  • Permanent
  • 80000.00 - 90000.00 USD / Yearly
  • We are looking for an experienced Accounts Receivable Manager to lead and enhance our accounts receivable and deductions operations in Shelby, Michigan. This role offers the opportunity to manage critical financial processes, optimize workflows, and collaborate with cross-functional teams to ensure smooth operations. If you thrive in a fast-paced environment and have a passion for improving financial systems, this position is perfect for you.<br><br>Responsibilities:<br>• Oversee all aspects of accounts receivable operations, including invoicing, collections, and reconciliation processes.<br>• Investigate and resolve customer deductions to ensure compliance with company policies and accuracy in transactions.<br>• Develop and implement strategies to streamline workflows and improve efficiency within the AR department.<br>• Collaborate with internal teams such as Sales, Customer Service, and Finance to address and resolve client-related financial issues.<br>• Monitor key performance indicators (KPIs) and provide actionable insights to leadership through detailed reporting.<br>• Ensure accurate cash applications and maintain aging reports to effectively manage outstanding balances.<br>• Lead efforts to optimize billing functions and ensure timely processing of invoices.<br>• Maintain strong relationships with clients by addressing concerns and ensuring satisfaction with financial processes.<br>• Train and mentor team members to enhance their skills and support departmental growth.
  • 2025-11-24T18:44:20Z
Bilingual Collections Specialist
  • Kalamazoo, MI
  • onsite
  • Temporary
  • 19.95 - 21.00 USD / Hourly
  • <p>We are looking for a skilled Collections Specialist to join our team in Kalamazoo, Michigan. In this contract role, you will play a critical part in managing delinquent accounts within our consumer lending and mortgage portfolio. By providing exceptional customer service and maintaining strong member relationships, you will help ensure compliance with banking regulations and contribute to the organization's success.</p><p><br></p><p>Responsibilities:</p><p>• Conduct outreach to delinquent members via phone, including consumer, business, and real estate accounts.</p><p>• Document collection efforts thoroughly by placing detailed notes on all accounts contacted.</p><p>• Provide financial counseling to members to address outstanding debts and explore viable solutions.</p><p>• Make field visits to members when necessary to resolve delinquent accounts.</p><p>• Ensure compliance with servicing guidelines for overdue mortgages and adhere to all applicable regulations.</p><p>• Assist with other departmental tasks as assigned by the Collection Manager.</p><p>• Demonstrate expertise in the organization's products and services to better assist members.</p><p>• Maintain strict confidentiality regarding member information and account details.</p><p>• Collaborate with team members to meet monthly collection goals and deadlines.</p><p>• Utilize technology effectively to navigate multiple software environments and streamline processes.</p>
  • 2025-12-11T21:08:35Z
Accounting Manager/Supervisor
  • Grand Rapids, MI
  • onsite
  • Permanent
  • 80000.00 - 105000.00 USD / Yearly
  • We are looking for a dedicated Accounting Manager/Supervisor to join our team in Grand Rapids, Michigan. In this role, you will oversee client engagements while contributing to the growth of our nonprofit advisory services practice and supporting business and governmental clients. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional client solutions, and a talent for mentoring team members to achieve their best.<br><br>Responsibilities:<br>• Manage and supervise comprehensive client engagements, ensuring high-quality service delivery.<br>• Conduct financial planning and analysis to support strategic decision-making.<br>• Oversee grant and fund reporting at federal, state, and local levels to ensure compliance.<br>• Lead forecasting and budget planning processes to align with organizational goals.<br>• Ensure compliance with sales and use tax regulations, including audit support.<br>• Manage external financial statement audits to maintain accuracy and transparency.<br>• Contribute to business development and marketing initiatives to expand client relationships.<br>• Provide guidance and coaching to team members, fostering their growth and development.
  • 2025-12-04T13:28:37Z
Sr. Pricing Analyst
  • Holland, MI
  • onsite
  • Permanent
  • 80000.00 - 100000.00 USD / Yearly
  • <p>Our client is seeking a data-driven and strategic <strong>Sr. Pricing Analyst</strong>. This role is integral to optimizing pricing strategies across the product portfolio to drive profitability, competitiveness, and customer value. The ideal candidate will combine strong analytical abilities with market awareness to support pricing decisions that promote growth and operational efficiency. For further inquiries, please contact Katie Ruger today at 616-600-8734!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Analyze pricing and operational data, market trends, and customer insights to develop pricing models and recommendations.</li><li>Collaborate with Sales, R& D, and Operations teams to ensure pricing strategies are aligned with overall business objectives.</li><li>Monitor and assess the effectiveness of pricing strategies through annual price reviews and updates, making adjustments based on customer feedback and internal KPIs.</li><li>Conduct margin analysis, including price, mix, volume, and cost-to-serve evaluations to inform pricing decisions and collaborate cross-functionally to support recommendations.</li><li>Perform ROI and scenario analyses for investments related to sales and customer initiatives.</li><li>Develop and maintain pricing tools, dashboards, and reports for internal stakeholders.</li><li>Identify opportunities for continuous improvement, particularly related to inventory management, by providing actionable reporting and analysis.</li><li>Support new product launches through pricing and scenario planning, including implementing rebate and penalty structures based on a thorough understanding of organizational overhead.</li><li>Deliver insights on customer segmentation and price elasticity to inform profit optimization strategies.</li><li>Perform month-end close activities as needed.</li><li>Support interim and year-end audit activities related to product costing.</li><li>Undertake additional analysis and tasks as assigned.</li></ul><p><br></p>
  • 2025-12-12T14:43:33Z
Tax Staff - Public
  • Allegan, MI
  • onsite
  • Permanent
  • 45000.00 - 55000.00 USD / Yearly
  • We are looking for a motivated Tax Staff Accountant to join our team in Allegan, Michigan. In this role, you will provide essential support to the tax department of our public accounting firm while gaining hands-on experience with a variety of tax-related tasks. This is a fantastic opportunity for individuals with 0–3 years of experience eager to develop their expertise in a collaborative, detail-focused setting.<br><br>Responsibilities:<br>• Prepare federal, state, and local tax returns for individuals, corporations, partnerships, and other organizational entities.<br>• Assist in calculating and analyzing income tax provisions for businesses, ensuring accuracy and compliance.<br>• Conduct basic tax research on regulations and issues, sharing findings with senior team members.<br>• Respond to client requests for documents, data, and analysis in a timely and thorough manner.<br>• Ensure compliance with current tax laws and regulations by maintaining up-to-date knowledge.<br>• Support client meetings by delivering courteous service and resolving routine inquiries.<br>• Organize and maintain accurate workpapers and electronic files.<br>• Participate in ongoing training programs to enhance technical and industry-specific skills.
  • 2025-11-24T20:53:50Z
Accounting Clerk
  • Rockford, MI
  • onsite
  • Temporary
  • 20.00 - 24.00 USD / Hourly
  • We are looking for a meticulous and motivated Accounting Clerk to join our team on a contract basis in Rockford, Michigan. In this role, you will primarily focus on accounts payable tasks while providing support for accounts receivable and other finance-related activities. The ideal candidate will possess strong organizational and analytical skills, and thrive in a dynamic, fast-paced environment.<br><br>Responsibilities:<br>• Process vendor invoices, ensuring accuracy, proper approvals, and compliance with organizational policies.<br>• Maintain up-to-date vendor records and manage timely payments to prevent disruptions or late fees.<br>• Reconcile accounts payable statements and resolve discrepancies with vendors.<br>• Prepare and issue customer invoices, monitor collections, and ensure payments are received on time.<br>• Reconcile customer accounts while maintaining detailed records of accounts receivable transactions.<br>• Assist in preparing financial reports, statements, and reconciliations to support accurate reporting.<br>• Participate in month-end and year-end closing activities to ensure timely completion.<br>• Collaborate with internal teams to identify and implement improvements in financial processes.<br>• Ensure compliance with company policies and regulatory requirements, maintaining organized records for audits.<br>• Handle finance-related assignments and ad hoc reporting tasks as directed by management.
  • 2025-12-08T18:48:42Z
Administrative Assistant
  • Grand Rapids, MI
  • onsite
  • Temporary
  • 19.00 - 20.00 USD / Hourly
  • <p>We are looking for a dedicated Portfolio Manager to join our client's team on a contract basis in Grand Rapids, Michigan. This role is essential to maintaining efficient office operations and providing support to various projects within our non-profit organization. The successful candidate will be responsible for handling administrative tasks, managing data, and ensuring smooth communication within the team.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to incoming calls, offering attentive assistance and directing inquiries as needed.</p><p>• Perform accurate data entry tasks to maintain organized and up-to-date records.</p><p>• Support the team by managing administrative duties, such as scheduling meetings and organizing documentation.</p><p>• Assist in coordinating project activities to ensure deadlines are met.</p><p>• Utilize Microsoft Office Suite tools to create reports, presentations, and spreadsheets.</p><p>• Analyze data to provide insights and support decision-making processes.</p><p>• Maintain a well-organized office environment, ensuring supplies and resources are readily available.</p><p>• Collaborate with team members to streamline administrative processes and improve efficiency.</p><p>• Handle confidential information with discretion and attention to detail.</p><p>• Provide timely updates to management on project progress and administrative tasks.</p>
  • 2025-11-19T14:58:45Z
Systems Admin
  • Sparta, MI
  • onsite
  • Permanent
  • 70000.00 - 90000.00 USD / Yearly
  • *MUST HAVE HANDS ON EXPERIENCE IN AN MSP ENVIRONMENT*<br><br>System Admin/ IT Consultant (level 3) / Project Management experience<br><br>We are seeking a highly skilled and experienced Senior Technology Consultant to join our fast paced, constantly changing, dynamic team. The ideal candidate will have previous experience working with Managed Solution Providers. The ideal candidate will have previous experience working indepentdently in the field while troubleshooting or implmenting various technologies - INDEPENTDENTLY. We are a TEAM, but it is important to have the Skills to act Indepentently while in the field troubleshooting. This person will be able to troubleshoot various type of networks for a variety of clients. In this role, you will leverage your expertise in technology solutions to troubleshoot, implment and drive innovation and deliver exceptional results for our clients. The ideal candidate will possess a strong background in technology consulting, with a particular emphasis on LAN/WAN environments and will be Microsoftcentric. Working with LAN/WAN on customer networks is our business, each client could present unique challenges! You will work closely with clients to understand their needs, develop strategic recommendations, and implement solutions that enhance their operational efficiency and competitive advantage - while troubleshooting issues that arise. If you like unpredictablility, keep reading!<br><br>Duties<br><br>Collaborate with clients to assess their technology needs and challenges, providing tailored consulting services that align with their business objectives.<br>Design and implement advanced technology solutions, focusing on the Microsoft Platforms.<br>Conduct thorough analyses of existing systems and processes to identify areas for improvement and optimization.<br>Troublehsooting Internet Performance, Firewalls, Servers, Wireless, VoIP and Connectivity<br>Stay abreast of industry trends and emerging technologies, providing thought leadership and strategic insights to clients.<br>Help maintain comprehensive documentation, including project plans, technical specifications..<br>Work well with our entire team and support others in a mentorship type role while supporting escalated or overflow tickets.<br>Qualifications<br><br>Bachelor's degree in Computer Science, or a related field; industry certifications a plus.<br>Proven experience as a Technology Consultant or similar role, with a strong focus on Managed Solution Providers.<br>In-depth knowledge of current technology trends and best practices in the industry.<br>Excellent analytical and problem-solving skills, with the ability to think critically and strategically in unique situations.<br>Strong communication skills, both verbal and written, with the ability to convey complex technical concepts to non-technical stakeholders.<br>Demonstrated ability to manage multiple (yet often small in scope) projects simultaneously while maintaining attention to detail.<br>A collaborative mindset with the ability to work effectively in a team-oriented environment.
  • 2025-12-03T00:23:39Z
Analyst, Contracts and Pricing - Individual Contributor
  • Kalamazoo, MI
  • onsite
  • Temporary
  • 27.00 - 33.00 USD / Hourly
  • <p><strong>Analyst, Contracts and Pricing</strong></p><p><strong>Employment Type:</strong> W2 Contract, 43 Weeks </p><p><strong>Location: </strong>Kalamazoo, MI Onsite</p><p><br></p><p><strong>About the Role</strong></p><p>We are seeking a detail-oriented <strong>Analyst, Contracts and Pricing</strong> to join our team. This individual contributor role focuses on supporting pricing strategies and contract performance management. You will work independently with minimal supervision, applying professional judgment and expertise to deliver accurate and timely results.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Assist in evaluating and implementing pricing strategies and models based on current business and market dynamics.</li><li>Conduct research and perform competitive pricing analysis.</li><li>Monitor the competitive environment to ensure practices align with company standards and customer satisfaction.</li><li>Collaborate with Sales, Marketing, Business Development, and Finance teams to position product portfolios and establish pricing programs aligned with revenue recognition requirements.</li><li>Analyze opportunities to monetize products and create upsell strategies as offerings evolve in the marketplace.</li><li>Project the impact of pricing changes, promotions, and rebate programs on revenue.</li><li>Maintain and administer pricing databases; coordinate implementation of pricing proposals across the organization.</li><li>Support the Contract Performance Management Team with tasks such as processing rebates, entering new agreements, and assisting with customer conversion data from Oracle to SAP.</li></ul><p><br></p>
  • 2025-12-05T15:04:12Z
Sr. Accountant
  • Grand Rapids Nt, MI
  • onsite
  • Permanent
  • 75000.00 - 85000.00 USD / Yearly
  • <p>Our client is seeking an experienced Senior Accountant who will be responsible for maintaining accurate general ledger records, overseeing accounts payable functions, and ensuring compliance with financial reporting standards. The ideal candidate will demonstrate strong communication skills, exceptional attention to detail, and the ability to collaborate effectively across departments.</p><p><br></p><p>Responsibilities:</p><p>• Process vendor invoices daily, ensuring accuracy through three-way matching and obtaining proper approvals for service invoices without purchase orders.</p><p>• Support month-end closing tasks, including balance sheet account activities, general ledger oversight, and account reconciliations.</p><p>• Accurately input vendor invoices into financial software while maintaining organized records.</p><p>• Communicate effectively with vendors and internal teams to resolve inquiries and maintain positive relationships.</p><p>• Assist in transitioning finance documentation to digital formats for improved organization.</p><p>• Prepare and submit proposed payment runs for approval by the Controller.</p><p>• Address vendor payment inquiries and investigate discrepancies in invoices.</p><p>• Generate weekly treasury cash requirement reports to ensure financial accuracy.</p><p>• Manage vendor 1099 documentation and ensure compliance with reporting standards.</p><p>• Process employee expense reports and corporate credit card receipts, ensuring timely and accurate entry into general ledger accounts.</p>
  • 2025-12-02T15:27:20Z
Legal Assistant
  • Lansing, MI
  • onsite
  • Permanent
  • 60000.00 - 75000.00 USD / Yearly
  • <p>We are seeking a highly organized and detail-oriented <strong>Legal Secretary</strong> for a prominent law firm in the Lansing area. This position provides comprehensive administrative and legal support to a team of attorneys specializing in <strong>corporate law and litigation</strong>. The ideal candidate will have a strong understanding of legal procedures, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><strong>Administrative Support</strong></p><ul><li>Prepare, revise, and format legal documents including correspondence, contracts, pleadings, discovery, and corporate filings.</li><li>Maintain attorneys’ calendars, schedule appointments, court dates, and meetings.</li><li>Coordinate travel arrangements and prepare expense reports.</li><li>Screen and direct incoming calls, emails, and other communications.</li><li>Open and maintain client files both electronically and in hard copy.</li><li>Perform data entry, filing, scanning, and general office tasks.</li><li>File legal documents with courts via electronic filing systems (e-filing) in compliance with state and federal court rules.</li><li>Track litigation deadlines including hearings, discovery, and filing dates.</li><li>Prepare and organize exhibits, trial binders, and other court documents.</li><li>Coordinate with court personnel, opposing counsel, and clients regarding litigation matters.</li><li>Assist with the preparation and filing of corporate documents such as articles of incorporation, bylaws, board minutes, and resolutions.</li><li>Maintain corporate records and track key compliance dates.</li><li>Support transactional work such as due diligence and document organization for mergers, acquisitions, and other corporate transactions.</li></ul><p><br></p>
  • 2025-11-18T21:44:03Z
Talent Acquisition Specialist
  • Grand Rapids, MI
  • onsite
  • Contract / Temporary to Hire
  • 25.34 - 32.00 USD / Hourly
  • <p>Robert Half's client is looking for a proactive and dedicated Talent Acquisition Specialist to join our Human Resources team in Grand Rapids, Michigan. In this role, you will oversee the complete recruitment cycle, ensuring smooth and effective hiring processes while building a diverse and talented workforce. This is a contract-to-permanent position, offering a unique opportunity to contribute to organizational growth and employee success. Monday-Friday 8am-5pm, 100% onsite.</p><p><br></p><p>Responsibilities:</p><p>• Manage the end-to-end recruitment process, including sourcing candidates, conducting interviews, extending offers, and facilitating pre-employment screenings.</p><p>• Ensure a seamless candidate experience by presenting and discussing job offers professionally while adhering to company policies.</p><p>• Utilize applicant tracking systems and HR software to maintain accurate records, monitor candidate progress, and generate detailed recruitment reports.</p><p>• Represent the organization at career fairs and networking events to establish a robust talent pipeline.</p><p>• Collaborate with staffing agencies to address contingent staffing requirements as needed.</p><p>• Process and submit all new employee paperwork promptly and accurately to support onboarding efforts.</p><p>• Promote diversity recruitment initiatives by implementing equitable hiring practices and partnering with relevant officers.</p><p>• Stay informed of industry trends and best practices to enhance sourcing strategies and recruitment processes.</p><p>• Assist in developing and refining recruitment policies and procedures to align with organizational goals and compliance standards.</p><p>• Perform additional duties as assigned to support the Human Resources team.</p>
  • 2025-11-24T16:38:48Z
Accounting Manager
  • Grand Rapids, MI
  • onsite
  • Permanent
  • 80000.00 - 100000.00 USD / Yearly
  • <p>Ready to take project financial management to the next level? This position offers the opportunity to make a direct impact on both team performance and organizational growth. The Project Accounting Manager plays a pivotal role in driving the financial success of construction projects. This position isn't just about managing numbers—it's about building a high-performance accounting team and partnering closely with project leaders to ensure every project stays on track, on budget, and in compliance.</p><p>Key Highlights:</p><ul><li>Dynamic Team Leadership: Guides, motivates, and develops a dedicated group of project accountants to consistently deliver top results.</li><li>Full-Scope Financial Oversight: Manages all client billing, job costing, WIP analysis, and financial controls, ensuring accurate and timely reporting.</li><li>Strategic Collaboration: Works hand-in-hand with project managers to provide meaningful cost insights, resolve challenges, and enhance decision-making.</li><li>Compliance Champion: Protects assets and ensures adherence to contract terms, regulatory requirements, and best practices documentation.</li><li>Month-End Specialist: Oversees critical month-end closing activities, financial reconciliations, and reporting, playing a central role in audit preparation.</li><li>Process Innovator: Continuously seeks ways to improve systems and workflows, leveraging cutting-edge accounting software for greater accuracy and efficiency.</li></ul><p>What Sets This Role Apart? This is more than accounting—it's proactive leadership, strategic problem-solving, and bringing together the people and processes needed for project success. An ideal fit for professionals who thrive on collaboration, drive constant improvement, and excel at transforming financial data into actionable insight.</p><p><br></p>
  • 2025-11-12T20:24:08Z