<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities! In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are seeking a motivated and detail-oriented Customer Service Specialist for ongoing opportunities. In this role, you will play a key part in delivering exceptional support and solutions to our clients while maintaining high standards of professionalism and service. This is an ongoing position ideal for individuals who have a passion for customer satisfaction and enjoy working in a fast-paced environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to customer inquiries via phone, email, or live chat.</li><li>Provide accurate information about products, services, policies, and processes to clients.</li><li>Resolve customer complaints and escalate issues to appropriate departments when required.</li><li>Document customer interactions, feedback, and resolutions in the company’s CRM system.</li><li>Collaborate with internal teams to ensure customer needs are met efficiently.</li><li>Identify opportunities to improve customer experience and contribute ideas for enhancing service quality.</li><li>Meet or exceed performance goals, including response times, resolution rates, and customer satisfaction.</li></ul><p><br></p>
<p>We are looking for an efficient and organized <strong>Part-Time Customer Service Representative</strong> to provide support to our client with the daily workload. This role focuses primarily on order entry and administrative tasks to help ensure smooth day-to-day operations. If you are detail-oriented, skilled in data entry, and enjoy working in an office setting, this could be the opportunity for you!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Order Entry (70%):</strong> Enter purchase orders (POs) from customers into the ERP system, print routers and customer drawings, transfer them to engineering, and match signed packing lists to POs for invoicing.</li><li><strong>Invoicing (10%):</strong> Assist with invoicing tasks by entering invoices into QuickBooks Desktop, ensuring accuracy while handling monthly invoicing totals of $200,000 to $500,000 (typically around $350,000/month).</li><li><strong>Filing (10%):</strong> Perform routine filing tasks to ensure organization and proper documentation in the office.</li><li><strong>Answering Phones (10%):</strong> Provide courteous and professional phone support to customers, directing inquiries to the appropriate department as needed.</li></ul><p><br></p><p><br></p>
<p>We are looking for a dedicated and detail-oriented Part-Time Receptionist/Sales Support specialist to join our team in Allegan, Michigan. This Contract-to-Permanent position involves providing exceptional customer service, managing order entries, and supporting sales operations effectively. If you have a knack for organization and thrive in a fast-paced environment, we encourage you to apply. This role is 100% onsite, M-F for approximately 4 hours a day.</p><p><br></p><p>Responsibilities:</p><p>• Provide outstanding customer service by addressing inquiries and resolving issues promptly.</p><p>• Accurately enter and process customer orders into the system to ensure timely fulfillment.</p><p>• Support the sales team by managing post-sales activities and ensuring smooth communication with clients.</p><p>• Handle vendor invoices and ensure accurate data entry into the accounting system.</p><p>• Maintain organized filing systems for sales and customer records.</p><p>• Perform receptionist duties, including answering phone calls and greeting visitors.</p><p>• Utilize QuickBooks to manage financial transactions related to sales and vendor invoices.</p><p>• Collaborate with internal teams to streamline order processing and customer support workflows.</p>
<p>We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.</p><p>• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.</p><p>• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.</p><p>• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.</p><p>• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.</p><p>• Foster strong community engagement by maintaining consistent and friendly communication.</p><p>• Develop strategies to enhance the brand's online presence and customer satisfaction.</p><p>• Collaborate with internal teams to align social media efforts with overall marketing goals.</p><p>• Track and analyze social media performance metrics to optimize engagement strategies.</p>
<p>At Robert Half, we specialize in connecting exceptional talent with leading organizations. Our client, a reputable healthcare organization, is seeking a dedicated and detail-oriented <strong>Patient Registration Specialist</strong> to join their team. This opportunity offers flexibility within a fast-paced healthcare environment, ideal for individuals who prioritize work-life balance and enjoy helping patients with their registration needs.</p><p><strong>Position Summary:</strong></p><p>As a Patient Registration Specialist, you will be the first point of contact for patients and play a vital role in ensuring a seamless registration process. You will handle patient intake, verify insurance, manage appointment scheduling, and provide outstanding customer service. This flexible schedule position is perfect for professionals seeking work-life balance while offering exceptional support in a healthcare setting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Greet and assist patients with registration and check-in processes in a professional and compassionate manner.</li><li>Verify patient information, enter data into the system, and maintain accurate records.</li><li>Collect and process co-pays, insurance information, and required documentation.</li><li>Coordinate with other departments to ensure smooth patient flow and effective communication.</li><li>Respond to patient inquiries and address concerns promptly.</li><li>Ensure compliance with patient confidentiality and HIPAA regulations.</li><li>Maintain organized and updated records in databases and filing systems.</li></ul><p><br></p>
We are looking for a skilled Systems Administrator to join our team in Portage, Michigan. This role requires an individual with strong technical expertise and a passion for delivering exceptional service to clients. You will play a critical role in maintaining server and network infrastructure while ensuring seamless operations.<br><br>Responsibilities:<br>• Provide direct support to customers, addressing inquiries and resolving technical issues efficiently.<br>• Manage and maintain server environments, including virtualization and network operations.<br>• Perform triage and troubleshooting for support requests, identifying and implementing solutions promptly.<br>• Utilize Active Directory to manage user accounts, permissions, and system configurations.<br>• Oversee Windows-based systems, ensuring updates and security measures are implemented.<br>• Collaborate with team members to manage projects and ensure timely completion.<br>• Apply cybersecurity best practices to safeguard data and systems from potential threats.<br>• Leverage automation and artificial intelligence tools to optimize system performance.<br>• Work with Dell and Citrix technologies to ensure compatibility and functionality across platforms.
<p>Our client is a prominent law firm seeking an Associate Attorney with more than three years of experience in litigation. This prestigious firm offers an opportunity to represent clients in state and federal courts, administrative proceedings, and appellate courts as part of a successful team of attorneys.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>Representing clients in state, federal, and appellate courts as well as administrative proceedings.</p><p>Assisting a team of attorneys on a variety of commercial litigation matters.</p><p>Juggling multiple projects and deadlines while maintaining a high level of responsiveness.</p><p>Providing outstanding customer/client services.</p><p>Ensuring adherence to all legal standards and regulations.</p><p><br></p><p>This is a unique opportunity to join a thriving law firm where you can grow and advance in your career, working with a team of highly successful attorneys.</p>
<p>We are looking for an experienced business analyst to join our remote team based in Portage, Michigan. In this long-term contract role, you will lead the development and support of enterprise-wide business intelligence systems, enabling data-driven decision-making across the organization. This position requires a proactive individual with strong problem-solving skills and the ability to work independently while collaborating with key stakeholders.</p><p><br></p><p>Responsibilities:</p><p>• Design and maintain enterprise-wide business intelligence applications and architecture to support organizational goals.</p><p>• Partner with senior management in both IT and business units to identify, prioritize, and fulfill data and information needs.</p><p>• Resolve complex technical challenges and optimize business intelligence tools for enhanced performance.</p><p>• Develop testing methodologies and criteria to ensure the reliability and effectiveness of business intelligence solutions.</p><p>• Provide training and coaching to users, empowering them to utilize business intelligence tools for improved decision-making.</p><p>• Establish and implement standards, policies, and procedures for business intelligence systems and tools.</p><p>• Monitor and improve data quality by developing metrics and frameworks that ensure accuracy and consistency.</p><p>• Conduct research on emerging technologies and create business cases for innovative enterprise-wide solutions.</p><p>• Collaborate effectively across teams to align business intelligence solutions with organizational objectives.</p>
We are looking for a detail-oriented Inventory Clerk to join our team in Comstock Park, Michigan. In this role, you will be responsible for maintaining accurate inventory records, ensuring efficient tracking processes, and supporting warehouse operations during peak periods. This position requires a proactive individual who thrives in a fast-paced environment and is eager to contribute to the overall success of the team.<br><br>Responsibilities:<br>• Monitor and update inventory records using a mobile cart and computer system on the warehouse floor.<br>• Collaborate closely with team members to ensure efficient workflows and resolve inventory-related issues.<br>• Utilize ERP systems, such as Acumatica or similar platforms, to accurately track inventory levels and manage data.<br>• Analyze operational processes and recommend improvements to increase efficiency and reduce errors.<br>• Assist with order picking and other warehouse tasks during busy periods to support overall operations.<br>• Perform physical inventory counts, including annual stock takes, to ensure data accuracy.<br>• Facilitate inventory movement and tracking between two nearby locations, as needed.<br>• Communicate effectively with team members to ensure all inventory processes align with company values and objectives.<br>• Contribute to a positive, team-oriented environment by stepping into various roles as required.
We are looking for a dedicated Accounting Manager/Supervisor to join our team in Grand Rapids, Michigan. In this role, you will oversee client engagements while contributing to the growth of our nonprofit advisory services practice and supporting business and governmental clients. The ideal candidate will possess strong leadership skills, a passion for delivering exceptional client solutions, and a talent for mentoring team members to achieve their best.<br><br>Responsibilities:<br>• Manage and supervise comprehensive client engagements, ensuring high-quality service delivery.<br>• Conduct financial planning and analysis to support strategic decision-making.<br>• Oversee grant and fund reporting at federal, state, and local levels to ensure compliance.<br>• Lead forecasting and budget planning processes to align with organizational goals.<br>• Ensure compliance with sales and use tax regulations, including audit support.<br>• Manage external financial statement audits to maintain accuracy and transparency.<br>• Contribute to business development and marketing initiatives to expand client relationships.<br>• Provide guidance and coaching to team members, fostering their growth and development.
<p>We are looking for a <strong>part-time</strong> detail-oriented and customer-focused Medical Receptionist to join our team on a contract basis in Grand Rapids, Michigan. This role is essential in ensuring efficient patient registration and providing exceptional administrative support in a healthcare setting. The position requires professionalism, strong communication skills, and the ability to handle sensitive information with discretion.</p><p><br></p><p>Responsibilities:</p><p>• Greet patients and visitors warmly, creating a welcoming environment.</p><p>• Accurately gather and input patient demographic, medical, and insurance information.</p><p>• Verify insurance coverage and eligibility, resolving discrepancies as needed.</p><p>• Process payments, including copays and deductibles, and provide clear financial explanations to patients.</p><p>• Schedule and confirm patient appointments, optimizing the schedule for efficiency.</p><p>• Address patient inquiries and concerns with empathy and professionalism.</p><p>• Collaborate with clinical and administrative staff to ensure seamless patient care.</p><p>• Maintain organized records and ensure compliance with data protection regulations.</p><p>• Assist with general office tasks, such as filing, scanning, and data entry.</p><p>• Uphold front desk policies and procedures to ensure smooth operations.</p>
We are looking for a dedicated Tax Program Coordinator to join our team in Battle Creek, Michigan. In this role, you will oversee tax preparation services and ensure the smooth operation of a volunteer-driven program. This position is ideal for someone with strong organizational skills and a passion for helping individuals navigate their personal tax responsibilities.<br><br>Responsibilities:<br>• Manage and oversee the preparation of individual tax returns, ensuring accuracy and compliance with regulations.<br>• Utilize Lacerte Tax Software to streamline and enhance tax preparation processes.<br>• Recruit, train, and manage volunteers to support the program's operations effectively.<br>• Provide guidance and support to volunteers during tax preparation activities.<br>• Maintain up-to-date knowledge of tax laws and regulations relevant to individual tax filings.<br>• Monitor program performance and implement improvements to optimize outcomes.<br>• Coordinate outreach efforts to inform the community about available tax services.<br>• Address client inquiries and resolve issues related to tax preparation.<br>• Develop and maintain detailed records of program activities and outcomes.<br>• Collaborate with team members to ensure the program meets organizational goals.
We are looking for a dedicated Accounting Specialist to join our team on a contract basis in Rockford, Michigan. This role is integral to maintaining the accuracy and efficiency of our financial operations, particularly in accounts payable and accounts receivable functions. The ideal candidate will have strong organizational and analytical skills, thrive in a fast-paced environment, and bring expertise in accounting practices.<br><br>Responsibilities:<br>• Process vendor invoices accurately, ensuring compliance with company policies and obtaining necessary approvals.<br>• Manage vendor accounts, handle timely payments, and resolve discrepancies to prevent delays.<br>• Prepare and distribute customer invoices while monitoring collections for prompt payment.<br>• Reconcile customer accounts and vendor statements, addressing any issues with relevant parties.<br>• Support the preparation of financial reports and assist in month-end and year-end closing activities.<br>• Execute finance-related tasks and contribute to special projects as assigned by management.<br>• Collaborate with internal teams to enhance financial processes and identify optimization opportunities.<br>• Maintain organized financial records to ensure compliance with audit and reporting standards.<br>• Ensure adherence to regulatory requirements and accounting best practices.<br>• Communicate effectively with vendors, customers, and internal teams to resolve any financial concerns.
We are looking for a skilled Attorney to join a dynamic and growing law firm in Grand Rapids, Michigan. This role is ideal for professionals with a background in insurance defense, coverage, or commercial litigation, who are seeking a collaborative environment and opportunities for career advancement. The firm prides itself on fostering a balanced work-life culture and providing a clear pathway to partnership.<br><br>Responsibilities:<br>• Represent clients in insurance defense, coverage matters, and commercial litigation cases.<br>• Draft and review legal briefs, motions, and other court documents with precision and attention to detail.<br>• Handle all aspects of civil litigation, including client consultations, case strategy development, and courtroom representation.<br>• Manage claims administration processes and provide legal advice to clients regarding their options.<br>• Respond to complaints and disputes effectively, ensuring timely resolution and client satisfaction.<br>• Utilize case and document management software to organize and track case progress efficiently.<br>• Conduct thorough legal research to support case strategies and arguments.<br>• Collaborate with colleagues to ensure high-quality legal services and maintain a collegial work environment.<br>• Develop business opportunities and maintain positive client relationships to contribute to the firm's growth.<br>• Stay updated on relevant legal developments and industry trends to provide informed counsel.
<p><strong>Position Overview:</strong></p><p>We are seeking a detail-oriented and analytical <strong>Sales Operations Analyst</strong> to join our team on a 52-week onsite contract in Portage, MI. This role supports the development and reporting of key performance indicators (KPIs) and metrics to evaluate sales effectiveness and goal achievement. The ideal candidate will be a proactive partner to the sales team and cross-functional stakeholders, delivering actionable insights and supporting strategic initiatives.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and report KPIs and metrics to assess sales performance and goal attainment.</li><li>Generate insights through analytics and deliver data-driven recommendations using tools such as Power BI, Excel, and PowerPoint.</li><li>Execute periodic territory alignment and sales quota/growth setting processes.</li><li>Collaborate with sales, sales enablement, and other business units to support strategic initiatives.</li><li>Analyze external data sources to inform sales strategies and programs.</li><li>Provide ad hoc analysis and business guidance to internal teams including customer solutions, Model N, and Distributor Tracing.</li><li>Support sales representatives, regional managers, and sales leadership with third-party data and reporting.</li></ul>
We are looking for an experienced IT Manager to lead technology operations and initiatives within our organization in Grand Rapids, Michigan. This role requires a hands-on leader who can oversee IT infrastructure, manage vendor relationships, and ensure the security and efficiency of all systems. The ideal candidate will be proactive in identifying technological improvements, fostering team development, and aligning IT strategies with business objectives.<br><br>Responsibilities:<br>• Oversee the daily operations of the IT department, ensuring systems and processes run smoothly.<br>• Collaborate with senior leadership to align IT strategies with organizational goals and priorities.<br>• Identify, evaluate, and implement new technologies to enhance system performance and integration.<br>• Manage vendor relationships and negotiate contracts to maximize value for the organization.<br>• Develop and enforce policies, procedures, and documentation for IT operations and security.<br>• Lead and mentor the IT team, fostering a customer-focused and innovative environment.<br>• Troubleshoot and resolve hardware, software, and system issues, ensuring minimal downtime.<br>• Monitor and respond to service desk tickets to address end-user concerns effectively.<br>• Plan and execute changes to infrastructure configurations while maintaining system integrity.<br>• Design, test, and implement disaster recovery procedures to safeguard mission-critical operations.
<p>We are looking for a skilled Accounting Manager to join our client on a part-time basis in Grand Rapids, Michigan. In this role, you will oversee key financial operations, ensuring accuracy and compliance with accounting standards. This position offers an opportunity to contribute to a dynamic and detail-oriented services environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage month-end closing processes to ensure timely and accurate reporting.</p><p>• Oversee the maintenance and reconciliation of general ledger accounts.</p><p>• Prepare and review financial statements, ensuring compliance with auditing standards.</p><p>• Conduct account reconciliations to maintain financial accuracy and resolve discrepancies.</p><p>• Manage journal entries and ensure proper documentation.</p><p>• Hands on accounts payable (AP) and accounts receivable (AR) activities.</p><p>• Utilize QuickBooks to track and manage financial data efficiently.</p><p>• Collaborate with auditors during financial statement audits to ensure compliance.</p><p>• Develop and implement accounting procedures to improve operational efficiency.</p>
<p>We’re seeking a detail-oriented <strong>Tax Accountant</strong> to join our client’s finance team. The ideal candidate will be responsible for preparing and filing tax returns, ensuring compliance with federal, state, and local tax regulations, and providing accurate financial information to support business decisions. This role is ideal for someone who enjoys working with numbers, analyzing financial data, and staying up to date with evolving tax laws.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Prepare and review individual, corporate, partnership, and/or trust tax returns</li><li>Ensure compliance with local, state, and federal tax regulations</li><li>Conduct tax research and stay current on new tax legislation and compliance requirements</li><li>Reconcile tax accounts and maintain accurate documentation for audits</li><li>Assist with tax planning strategies to minimize liabilities</li><li>Support month-end and year-end close processes related to tax provisions</li><li>Communicate effectively with clients, auditors, and internal departments to resolve tax issues</li><li>Prepare supporting schedules and respond to inquiries from tax authorities as needed</li></ul><p><br></p>
We are looking for a dedicated Property Front Office staff member to join a nonprofit organization in Grand Rapids, Michigan. As the first point of contact for residents and visitors, you will play a vital role in fostering a welcoming and supportive environment for an affordable housing community. This Contract to permanent position offers an opportunity to contribute to a meaningful mission of helping individuals transition to stable living.<br><br>Responsibilities:<br>• Greet residents and visitors with professionalism and provide assistance with inquiries or daily needs.<br>• Manage incoming calls using a multi-line phone system and direct them to the appropriate departments.<br>• Coordinate resident services such as package deliveries, transportation assistance, and access to shared spaces.<br>• Promote community engagement by encouraging participation in activities and maintaining organized common areas.<br>• Monitor building access points to ensure a safe and controlled entry process.<br>• Address conflicts or incidents calmly and report any safety concerns to management.<br>• Support the preparation of rooms for new residents and report maintenance needs promptly.<br>• Maintain cleanliness and organization in common areas, courtyards, and parking lots.<br>• Facilitate communication between residents and internal teams to address their support needs.<br>• Model respectful and collaborative behavior to reinforce a positive community atmosphere.
