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1 result for Customer Service in Grand Rapids, MI
- Grand Rapids, MI
- onsite
- Temporary / Contract
- 19 - 20 USD / Hourly
- <p>We are looking for an inbound call center Customer Service Representative to join a machinery manufacturing organization in Grand Rapids, Michigan. This Long-term Contract opportunity is well suited for someone who communicates clearly, enjoys helping customers, and can stay organized in a busy office setting. The role focuses on delivering attentive service, handling correspondence accurately, and strengthening customer relationships through responsive support and thoughtful problem-solving. The role is 100% onsite, 40 hours/week scheduled Monday through Friday between 8:30am-8pm and Saturdays/Sundays 10am-6pm in order to hit 40 total work hours per week. You would work alternating weekends.</p><p><br></p><p>Responsibilities:</p><p>• Manage inbound and outbound written communication with customers and business contacts, ensuring messages are clear, accurate, and timely.</p><p>• Deliver prompt and courteous support by addressing customer questions, resolving concerns, and providing accurate information on each interaction.</p><p>• Build strong relationships with customers by understanding their needs and identifying appropriate products or service options when relevant.</p><p>• Contribute to business growth efforts by recognizing opportunities to recommend additional solutions and directing clients to the right internal resources.</p><p>• Investigate complex service issues by gathering details, researching records, and coordinating with internal teams to reach effective resolutions.</p><p>• Maintain accurate customer information and interaction records while working across office software and customer management systems.</p><p>• Support daily administrative and service-related tasks that help the team operate efficiently in a fast-moving environment.</p><p>• Collaborate with coworkers, clients, and external partners in a courteous and consistent manner to ensure a consistent customer experience.</p>
- 2026-07-22T00:00:00Z