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12 results for Customer Service in Grand Rapids, MI

Finance Manager

Grand Haven, MI
onsite
Permanent / Full Time
120000.00 - 140000.00 USD / Yearly
We are looking for an accomplished Finance Manager to oversee and enhance the financial operations of our organization in Grand Haven, Michigan. This leadership role involves managing accounting, finance, human resources, and customer service functions while ensuring compliance with regulatory standards and driving strategic initiatives. The ideal candidate will have extensive experience in governmental accounting, financial oversight, and personnel management, as well as a strong commitment to organizational excellence. Responsibilities: • Oversee daily operations of finance, accounting, human resources, and customer service departments. • Administer employee benefits, labor relations, and workers' compensation while managing personnel policies and procedures. • Maintain and manage accounting systems to ensure accurate recording, measurement, and reporting of financial data. • Analyze monthly financial statements and operational reports to provide actionable insights. • Develop and implement effective cash forecasting and budgeting systems. • Ensure compliance with GAAP principles, FASB rulings, and state and local government regulations. • Conduct cost of service studies to assist in setting rates and service charges. • Lead internal and external audit processes and ensure timely filing of insurance claims and state-required reports. • Coordinate risk management practices and oversee property and liability insurance renewals. • Participate in strategic planning and policy development to support organizational goals.
2026-04-02T17:43:43Z

Front Desk Coordinator

Norton Shores, MI
onsite
Temporary / Contract
17.41 - 21.00 USD / Hourly
We are looking for an experienced Front Desk Coordinator to support daily front-office operations in Michigan. This Contract to Hire position is ideal for someone who enjoys creating a welcoming experience for visitors while keeping communications and administrative tasks organized. The person in this role will serve as the first point of contact, manage incoming calls efficiently, and help maintain a detail-oriented and responsive front desk environment. This role is 100% onsite, M-F 8am-5pm. Responsibilities:• Welcome guests, clients, and team members with a courteous and detail-oriented presence at the front desk.• Manage a multi-line phone system, directing calls promptly and accurately to the appropriate contacts.• Respond to inbound inquiries with clear communication and helpful service.• Coordinate front-office activities to ensure smooth visitor flow and consistent reception coverage.• Provide concierge-style assistance by answering general questions and guiding visitors to the right resources.• Maintain an orderly reception area that reflects a detail-oriented and organized workplace.• Support basic administrative tasks such as relaying messages, handling incoming information, and assisting with scheduling needs.
2026-04-29T20:08:45Z

Medical Receptionist

Grand Rapids, MI
onsite
Temporary / Contract
16.15 - 18.00 USD / Hourly
We are looking for a Medical Receptionist to support patient registration and front-desk operations for a healthcare setting in Grand Rapids, Michigan. This Long-term Contract position is ideal for someone who brings professionalism, empathy, and strong organizational skills to every patient interaction. The role focuses on creating a smooth check-in experience, handling insurance and payment tasks accurately, and helping patients feel informed and welcomed throughout their visit. This role is 100% onsite. Prior patient registration experience is highly preferred. Responsibilities:• Welcome patients and visitors warmly, creating a courteous and supportive front-desk experience from arrival through check-in.• Gather, confirm, and update demographic, insurance, and medical intake details with a high level of accuracy.• Process copays and other patient payments, issue receipts, and maintain organized records of financial transactions.• Review insurance eligibility and benefit information, including deductibles and patient cost responsibilities, before or during visits.• Communicate with insurance carriers to clarify coverage questions and resolve registration or billing discrepancies efficiently.• Arrange patient appointments, provide scheduling guidance, and coordinate with care teams to accommodate urgent visit needs when possible.• Respond to patient questions and concerns with professionalism, escalating issues appropriately to support a positive care experience.• Perform administrative duties such as scanning, filing, data entry, and maintaining a clean, orderly, and efficient reception area.
2026-04-27T18:18:43Z

Supply Chain Specialist

Grand Rapids, MI
remote
Temporary / Contract
28.00 - 30.00 USD / Hourly
OverviewWe are seeking a General Supply Chain Specialist / Buyer to support purchasing, supplier coordination, and day‑to‑day supply chain operations. This role works closely with internal teams and external vendors to ensure materials and products are ordered, tracked, and delivered accurately and on time. The ideal candidate is organized, detail‑oriented, and comfortable working in a fast‑paced manufacturing or distribution environment. Key Responsibilities<ul><li>Support purchasing and buyer activities, including creating and processing purchase orders</li><li>Communicate with suppliers regarding pricing, availability, lead times, and order status</li><li>Track and expedite orders to ensure on‑time delivery and support production or customer requirements</li><li>Monitor inventory levels and assist with replenishment planning</li><li>Maintain accurate purchasing, supplier, and inventory data within ERP systems</li><li>Resolve order discrepancies related to pricing, quantities, or delivery issues</li><li>Collaborate with operations, logistics, accounting, and planning teams to support supply chain flow</li><li>Assist with vendor coordination, documentation, and reporting</li><li>Support continuous improvement in purchasing and supply chain processes</li></ul>
2026-04-30T20:14:20Z

Sr. Pricing Analyst

Zeeland, MI
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are looking for an experienced Sr. Pricing Analyst to shape data-driven pricing strategies for a manufacturing organization in Zeeland, Michigan. This role focuses on evaluating product, customer, and cost information to improve profitability while preserving market competitiveness. The ideal candidate will work closely with commercial and operational partners to build pricing frameworks, assess performance, and guide strategic decisions across product lines and customer segments. Responsibilities: • Examine revenue, cost, and margin trends to uncover pricing opportunities, assess risk, and support broader pricing strategy development. • Build and refine pricing structures such as list prices, discount logic, and value-oriented approaches that align with business goals. • Develop segmentation-based pricing models that account for customer type, product category, and regional factors. • Partner with sales, finance, marketing, and product teams to launch targeted pricing strategies and improve commercial performance. • Evaluate price realization, elasticity, and profitability results to recommend actions that strengthen revenue and margin outcomes. • Model potential pricing changes, including fee updates and discount adjustments, to estimate business impact and support decision-making. • Maintain accurate pricing data, including price tables and customer segmentation details, within core business systems and resolve inconsistencies proactively. • Work with IT and system stakeholders to improve pricing workflows, increase automation, and support future pricing capabilities. • Present pricing recommendations and supporting analysis to leadership while promoting consistent standards and best practices across the organization.
2026-05-04T19:23:41Z

Property Front Office

Grand Rapids, MI
onsite
Temporary to Hire
13.30 - 15.40 USD / Hourly
We are looking for a welcoming and dependable front desk team member to support a non-profit housing community in Grand Rapids, Michigan. This Contract to permanent position plays an important role in creating a respectful, secure, and supportive environment for residents and visitors while serving as a central point of contact for daily front desk operations. The ideal candidate is comfortable balancing hospitality, resident support, and building oversight in a community-focused setting. This opportunity is well suited for someone who communicates with empathy, stays organized, and remains calm in dynamic situations. Responsibilities: • Welcome residents, guests, and service providers at the front desk while offering clear directions, assistance, and courteous support. • Manage incoming phone calls through a multi-line system, respond to routine questions, and route inquiries to the appropriate team members. • Support residents with everyday needs such as package handling, transportation coordination, and guidance on shared community spaces. • Build positive relationships with residents through regular interaction, attentive listening, and timely communication of support needs to staff. • Encourage involvement in onsite programs and community activities that strengthen engagement and foster a sense of belonging. • Help maintain orderly and inviting common areas, assist with food distribution support, and prepare spaces for resident use. • Monitor entry points and visitor access to help maintain a safe building environment while treating all individuals with respect. • Respond appropriately to incidents, assist with de-escalation when needed, and document or escalate concerns to management. • Inspect shared indoor and outdoor areas, prepare rooms for incoming residents, and report maintenance or safety issues for prompt follow-up.
2026-04-20T21:08:42Z

Accounting Specialist

Battle Creek, MI
onsite
Permanent / Full Time
40000.00 - 50000.00 USD / Yearly
We are looking for an Accounting Specialist to support day-to-day financial operations in Battle Creek, Michigan. This role is ideal for someone who is organized, accurate, and confident managing both incoming and outgoing transactions. The position will focus on maintaining clean financial records, processing invoices efficiently, and assisting with routine accounting tasks using QuickBooks. Responsibilities: • Process vendor invoices, verify supporting details, and ensure payments are completed accurately and on schedule. • Record customer payments, reconcile account activity, and follow up on outstanding balances when needed. • Enter financial data into accounting systems with a high level of accuracy and attention to detail. • Maintain organized records for payable and receivable transactions to support reporting and audit readiness. • Use QuickBooks to update accounts, review transactions, and assist with daily bookkeeping activities. • Review invoice documentation for completeness and resolve discrepancies in coordination with internal or external contacts. • Support general accounting administration by preparing routine reports and assisting with account reconciliations.
2026-05-01T19:53:39Z

Accounts Receivable Specialist

Winn, MI
onsite
Temporary to Hire
25.00 - 28.00 USD / Hourly
We are looking for an Accounts Receivable Specialist to join our team in Michigan on a contract-to-permanent basis. This position focuses on managing customer credit, supporting collection efforts, and helping maintain healthy receivables across a commercial account portfolio. The ideal candidate brings strong judgment, attention to detail, and the ability to work closely with sales and accounting partners to support timely payment activity and informed credit decisions. Responsibilities: • Open and maintain customer accounts by gathering documentation, reviewing credit information, and establishing appropriate credit terms. • Evaluate customer creditworthiness and release orders based on risk assessment and account standing. • Manage business-to-business collections by following up on outstanding balances and resolving past-due invoices in a thorough manner. • Monitor aging reports and take action on receivables across current and delinquent accounts, including 30, 60, and 90-day balances. • Partner with the sales team to address credit questions, account status concerns, and order-related issues that may affect payment timing. • Coordinate with accounting support staff to keep account records accurate and ensure billing-related items are addressed promptly. • Investigate account discrepancies and work with internal contacts and customers to bring accounts into balance. • Support day-to-day accounts receivable operations excluding cash application activities. • Maintain clear documentation of collection activity, credit decisions, and customer communication for reporting and audit readiness.
2026-04-29T20:54:01Z

Sr. Cost Accountant

Grand Rapids, MI
onsite
Temporary / Contract
57.00 - 66.00 USD / Hourly
We are looking for a Sr. Cost Accountant to lead a Contract engagement focused on strengthening manufacturing cost visibility and pricing accuracy in Grand Rapids, Michigan. This role will partner closely with operational and finance stakeholders to build a practical costing framework that better reflects labor, materials, and overhead across multiple product lines. The ideal candidate will bring deep experience in manufacturing environments and will help establish dependable data that supports quoting, margin analysis, and inventory valuation. Responsibilities: • Develop and implement a revised cost accounting model that separates material, labor, variable overhead, and fixed overhead to improve margin reporting and product pricing. • Evaluate current standard costing logic within SyteLine and recommend updates that align system settings with actual manufacturing activity and resource consumption. • Analyze bills of materials, routings, and production data to identify costing gaps and correct assumptions that are affecting inventory values and quote accuracy. • Partner with sales, engineering, and operations teams to create a repeatable approach for estimating costs on new products and customer quotes. • Review labor capture methods and help establish more reliable job-level time reporting to support accurate standard costs. • Assess product line profitability by comparing current cost assumptions with actual run rates, material usage, and operating performance. • Support periodic cost roll processes, including updates for material changes and other relevant cost drivers that influence margins. • Provide recommendations to improve planning visibility, production step scheduling, and inventory management through more reliable cost and operational data.
2026-05-01T14:14:05Z

Supply Chain Specialist

Bangor, MI
remote
Temporary / Contract
24.00 - 29.00 USD / Hourly
Our client is seeking a detail-oriented Supply Chain Administrative Assistant to support purchasing and operations. This role is a great opportunity for someone who enjoys working with data, coordinating with vendors, and helping keep processes running smoothly. What you’ll be doing:<ul><li>Assist with purchase orders, requisitions, and vendor follow-ups</li><li>Track order status and help resolve any shipping or delivery issues</li><li>Maintain and update vendor and pricing data in internal systems</li><li>Support inventory and shortage tracking efforts</li><li>Partner with internal teams (planning, inventory, operations) to ensure materials are available</li><li>Provide general administrative support including reporting, documentation, and communication</li></ul>
2026-04-21T16:18:44Z

Controller

Grand Rapids, MI
onsite
Permanent / Full Time
100000.00 - 135000.00 USD / Yearly
We are looking for an experienced Controller to join our client's team in Grand Rapids, Michigan. This role is ideal for a detail-oriented and strategic individual with a strong background in accounting and finance, especially within operationally intensive industries. The Controller will play a critical role in overseeing financial reporting, leading a talented accounting team, and providing valuable insights to support business decision-making. Responsibilities:• Prepare and manage monthly financial statements, including account analysis, variance analysis, and balance sheet reconciliations, ensuring accuracy and compliance.• Oversee financial reporting for real estate entities on a quarterly basis, maintaining adherence to relevant standards and regulations.• Supervise and mentor accounting staff, reviewing their work on journal entries, account reconciliations, inventory costing, and fixed asset schedules.• Develop and manage annual operating and capital budgets, providing actionable insights through variance analysis and performance monitoring.• Collaborate with operations leadership to understand business needs, production trends, and their financial implications.• Establish and maintain robust internal controls and review procedures to ensure data integrity and compliance with corporate policies.• Lead financial oversight for construction and capital projects, including cost tracking, capitalization, and financial analysis.• Partner with senior leadership to provide financial insights and support strategic decision-making processes.• Ensure effective cash management and oversee daily financial operations to maintain liquidity and operational efficiency.• Drive process improvements and implement new technologies to enhance efficiency and accuracy in accounting workflows.
2026-04-15T20:58:45Z

Digital Marketing Analyst

Grand Rapids, MI
remote
Temporary / Contract
- USD / Hourly
OverviewThe Digital Marketing Analyst is responsible for collecting, analyzing, and interpreting digital marketing data to help drive strategic decisions across campaigns, channels, and customer journeys. This role supports marketing teams with actionable insights, reporting dashboards, testing recommendations, and performance optimization to maximize ROI and improve overall marketing effectiveness. Key Responsibilities<ul><li>Analyze performance data across digital channels including paid search, paid social, email, display, SEO, and website analytics.</li><li>Build and maintain dashboards, weekly/monthly reports, and KPI scorecards using tools such as Google Analytics, Looker, Tableau, Power BI, or similar.</li><li>Partner with channel managers to provide insights that improve CTR, conversion rates, CAC, ROAS, and engagement metrics.</li><li>Conduct deep‑dive analysis on campaigns, audiences, funnels, and attribution paths.</li><li>Support A/B testing and experimentation by forming hypotheses, building test plans, and evaluating results.</li><li>Monitor website traffic patterns, user behavior, and key conversion events to uncover opportunities for optimization.</li><li>Work with marketing operations and CRM teams to ensure data accuracy, segmentation quality, and tracking integrity.</li><li>Assist in forecasting, budgeting, and performance modeling efforts.</li><li>Ensure tracking frameworks, UTM parameters, and tagging structures are accurate and properly implemented.</li><li>Present findings and recommendations to stakeholders in a clear, data‑driven format.</li></ul>
2026-04-22T15:13:51Z