We are looking for a meticulous and organized FSQA Compliance Coordinator to join our team in Kalamazoo, Michigan. This role involves managing product and supplier documentation, performing risk assessments, and ensuring that all quality assurance processes align with industry standards. The ideal candidate will excel in data management and inventory tracking while maintaining compliance with regulatory requirements.<br><br>Responsibilities:<br>• Organize and maintain product and supplier documentation using systems like TraceGains and other communication tools.<br>• Develop and implement policies and procedures for managing product folders and ensuring an efficient user experience.<br>• Conduct risk assessments for raw materials, suppliers, and co-manufacturers in collaboration with the Quality Assurance Director.<br>• Complete and manage customer document requests through online portals, ensuring timely and accurate submissions.<br>• Create and update finished goods specifications and related documents for the sales team, with regular reviews every two years or as needed.<br>• Set up and oversee incoming material inspection systems, providing training to affiliated personnel on tools like TraceGains.<br>• Perform product traceability exercises in compliance with regulatory standards and train backup personnel for these processes.<br>• Support broader team efforts by serving as a backup for document generation and QA-related activities.<br>• Maintain certifications, including Notary Public, and stay proficient in relevant systems like Sage.<br>• Travel as required to support audits, training, and other organizational needs.
<p>We are looking for an experienced Internal Audit Director to take on a leadership role within a dynamic and global manufacturing organization. This long-term contract position is based in Grand Rapids, Michigan, and offers a unique opportunity to manage and develop a lean, high-performing team. The role involves a combination of on-site and remote work, with minimal travel required.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the internal audit function, ensuring compliance with SOX (Sarbanes-Oxley) requirements and other regulatory standards.</p><p>• Develop comprehensive audit plans and programs to evaluate the effectiveness of internal controls.</p><p>• Serve as a key liaison to the CFO, providing updates on audit findings, risk assessments, and recommendations.</p><p>• Collaborate with senior leadership, including the Controller and business unit heads, to address audit-related issues and implement improvements.</p><p>• Manage and mentor a small internal team, fostering growth and ensuring high-quality operational audits.</p><p>• Coordinate with external partners for outsourced audit testing and ensure alignment with organizational objectives.</p><p>• Evaluate and address complexities related to international operations and global compliance standards.</p><p>• Conduct risk assessments and identify areas for process improvement within the organization.</p><p>• Ensure adherence to public company accounting and compliance requirements.</p><p>• Provide strategic insights to support decision-making and enhance overall governance processes.</p>
<p>Ready to take your accounting career to the next level? As a Controller, you'll steer the day-to-day accounting operations, ensuring accuracy, compliance, and strategic alignment with organizational vision. Be part of a high-performing team where your influence and insights will shape the financial future of a dynamic organization. This is more than a numbers role—it's your chance to lead, innovate, and contribute to long-term success.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive financial strategies to support the organization's long-term goals.</p><p>• Lead and mentor the accounting team to foster growth and ensure high performance.</p><p>• Prepare accurate and timely financial statements, ensuring compliance with regulatory standards.</p><p>• Analyze financial data to provide actionable insights and recommendations to executive leadership.</p><p>• Oversee annual budgeting processes and cash flow forecasting to optimize financial planning.</p><p>• Manage corporate finance activities, including cost control and resource allocation.</p><p>• Collaborate closely with HR to oversee company benefit plans and maintain compliance.</p><p>• Enhance and streamline accounting processes and systems for improved efficiency and accuracy.</p><p>• Serve as a strategic advisor to executives, evaluating the financial impact of new initiatives and identifying opportunities for improvement.</p><p>• Ensure document control and maintain organized records to support audits and reporting requirements.</p><p>• Spearhead annual audits for financial statements and benefit plans, ensuring compliance and precision.</p><p>• Oversee cash flow strategies, payroll processes, and insurance/benefit program administration.</p><p>• Stay ahead of accounting developments (like GAAP) and implement adjustments accordingly.</p><p><br></p>
<p>We are looking for an experience IT Procurement Associate to join our team on a long-term contract basis in Portage, Michigan. This role focuses on managing IT sourcing activities, with an emphasis on software renewals and smaller-scale contracts. The ideal candidate will leverage their expertise in contract management, negotiation, and compliance to ensure supplier agreements align with organizational standards while driving cost efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Review supplier-provided software quotes, renewals, and related documentation to ensure accuracy and completeness.</p><p>• Validate pricing and contractual terms to confirm compliance with agreed-upon rates and conditions.</p><p>• Collaborate with Legal and Procurement teams to expedite the approval of low-risk agreements.</p><p>• Negotiate software renewals and smaller-scale contracts to achieve optimal pricing and favorable terms.</p><p>• Address and escalate any significant deviations or risks to sourcing leadership for resolution.</p><p>• Maintain organized records of executed agreements and contract terms within the designated repository.</p><p>• Ensure supplier adherence to contractual standards and entitlements throughout the lifecycle of agreements.</p><p>• Identify opportunities to streamline sourcing processes and improve operational efficiency.</p><p>• Partner with stakeholders to maintain contract hygiene and compliance across the portfolio.</p><p>• Support the optimization of tail spend contracts through strategic negotiation and management.</p>
<p>We are looking for an experienced Controller to join our team in Allegan, Michigan. This role is ideal for a detail-oriented individual with a strong background in accounting systems and financial operations.</p><p><br></p><p>Responsibilities:</p><p>• Oversee daily accounting operations, including accounts payable (AP) and accounts receivable (AR) processes.</p><p>• Ensure accurate financial reporting by managing billing functions and job cost analysis.</p><p>• Utilize accounting software systems to streamline workflows and improve efficiency.</p><p>• Conduct audits to maintain compliance and identify areas for improvement.</p><p>• Collaborate with the finance team to develop and implement best practices.</p><p>• Prepare detailed financial reports using tools such as Crystal Reports.</p><p>• Support the integration and optimization of SAP for enhanced accounting functionality.</p><p>• Monitor and reconcile financial records to ensure accuracy and reliability.</p><p>• Assist in forecasting and budgeting activities to support organizational goals</p>
We are looking for a highly organized and detail-oriented Accounting Specialist to join our team in Rockford, Michigan. In this long-term contract role, you will play a critical part in managing financial operations, including accounts payable, accounts receivable, and specialized financial tasks. This position offers an excellent opportunity to contribute to a growing team in the metal fabrication industry while honing your accounting expertise.<br><br>Responsibilities:<br>• Process vendor invoices, ensuring accuracy, proper approvals, and compliance with company policies.<br>• Maintain vendor records and manage timely payments to avoid late fees or service interruptions.<br>• Reconcile accounts payable statements and address discrepancies directly with vendors.<br>• Prepare and issue customer invoices, monitoring collections to ensure timely payments.<br>• Reconcile customer accounts and maintain detailed records of all accounts receivable transactions.<br>• Communicate with customers to resolve payment discrepancies or billing inquiries.<br>• Assist in preparing financial statements, reports, and necessary reconciliations.<br>• Contribute to month-end and year-end close processes to ensure accurate financial reporting.<br>• Support special projects and finance-related tasks assigned by management.<br>• Ensure compliance with company policies and regulatory requirements while maintaining organized accounting records.
We are looking for a detail-oriented Accounts Payable Clerk to join our team in Lansing, Michigan. In this contract position, you will play a vital role in ensuring accurate processing and management of invoices and payments while adhering to company policies and procedures. This opportunity is ideal for professionals with a strong background in accounts payable who thrive in a fast-paced environment.<br><br>Responsibilities:<br>• Process and verify invoices for accuracy and proper coding.<br>• Handle check runs and ensure timely payments to vendors.<br>• Maintain meticulous records of all accounts payable transactions.<br>• Collaborate with internal teams to resolve invoice discrepancies.<br>• Ensure compliance with company policies and financial regulations.<br>• Assist in month-end closing activities related to accounts payable.<br>• Generate reports to support financial audits and reviews.<br>• Monitor vendor accounts to ensure payments are up to date.<br>• Provide excellent customer service to vendors and internal stakeholders.
<p>Are you ready to take your career to the next level with a role that blends financial expertise, creativity, and collaboration? We’re looking for a driven and independent AR Analyst who’s eager to leave their mark on a rapidly growing company in the construction industry. This isn’t your typical accounts receivable role – you’ll have the freedom to design innovative processes, forge meaningful relationships nationwide with suppliers and builders, and work hand-in-hand with the CFO to make a real impact. If you’re ready to seize an opportunity that offers autonomy, growth potential, and high visibility within the organization, this role is calling your name.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Manage Accounts Receivable Processes: Oversee all aspects of the AR function, ensuring accurate invoicing, timely payment collections, and reconciliation of accounts. Take full ownership of AR processes and workflows to ensure efficiency and accuracy.</li><li>Collaborate with Suppliers and Builders: Serve as the primary point of contact for suppliers and builders across the U.S., fostering strong relationships and maintaining open lines of communication to resolve disputes or payment issues promptly.</li><li>Design and Improve Processes: Build and implement a best-in-class AR process by leveraging your expertise and creativity. You’ll have the autonomy to design workflows and solutions that align with business goals and optimize cash flow management.</li><li>Data Analysis and Reporting: Analyze AR data to identify trends, risks, and opportunities for process improvement. Provide detailed monthly AR reports and insights to the CFO and other relevant stakeholders.</li><li>Support Senior Leadership: Work closely with the CFO to take on critical tasks and optimize functions within the finance department, freeing up bandwidth for strategic initiatives.</li><li>Ensure Compliance: Maintain compliance with company policies, industry regulations, and audit requirements related to billing and collections.</li><li>Growth-Oriented Responsibilities: As the role grows, you will have the potential to take on broader financial responsibilities and strategic initiatives alongside senior leadership.</li></ul>
<p>We are looking for a dedicated Crisis Services Program Manager to oversee operations within our crisis programs in Kalamazoo, Michigan. This long-term contract position is ideal for an experienced leader passionate about maintaining high-quality care and fostering a supportive team environment. The successful candidate will play a pivotal role in ensuring program excellence, staff development, and compliance with industry standards. This is a mostly remote role, onsite training is required. You will manage remote employees. The shift is mostly M-F, 8am-5pm EST with requiring flexibility to work outside of that.</p><p><br></p><p>Responsibilities:</p><p>• Provide daily management and oversight of team members, setting clear expectations and addressing attendance, performance, and work habits.</p><p>• Lead recruitment, hiring, and retention efforts to build a cohesive team with relevant experience.</p><p>• Establish performance goals and provide coaching, evaluation, and training for crisis services personnel.</p><p>• Collaborate with the Crisis Services Program Director to support accreditation processes with relevant organizations.</p><p>• Ensure compliance with confidentiality laws, recipient rights, and contractual obligations.</p><p>• Organize and facilitate staff meetings to enhance communication and operational efficiency.</p><p>• Coordinate and provide on-call support for a 24/7 crisis hotline.</p><p>• Foster a positive and inclusive call center culture to improve team retention and morale.</p><p>• Monitor program quality through data analysis and reporting.</p><p>• Undertake additional responsibilities as assigned to meet organizational needs.</p>
<p>We are currently looking to hire a Part-Time HR/ Office Admin for a client of ours in Kalamazoo. This position will work 3 days a week or about 20-24 hours a week, with a lot of flexibility.</p><p><br></p><p>Employee Benefits and Personnel Records Management:</p><p>• Administrate employee benefits programs, including health insurance, retirement plans, HRA-HAS, wellness, EAP, and other employee perks.</p><p>• Act as the point of contact for employees regarding benefit inquiries, claims, and concerns.</p><p>• Act as a point of contact for administrative tasks relating to Friends of the Court, short- and long-term disability, and Workers Compensation claims.</p><p>• Collaborate with payroll to ensure compliance in payroll deductions, FOC, Disability, UIA, and Workers' Compensation billings and events.</p><p>• Collaborate with benefit providers to ensure effective implementation and communication of benefit offerings.</p><p>• Manage census data and reporting as required.</p><p>• Maintain HRS system for all Affiliated Companies.</p><p>• Monitor and report on benefits expenditures and budgets. </p><p>Office Administration:</p><p>• Manage day-to-day office operations, including office supplies, equipment, and facilities maintenance.</p><p>• Coordinate and supervise third-party service providers for office cleaning and grounds maintenance to maintain a Class A office environment.</p><p>• Schedule additional services as needed to ensure a high-quality office atmosphere.</p><p>Travel and Coordination:</p><p>• Plan and coordinate quarterly travel to other locations for office-related matters.</p><p>• Assist with planning and scheduling for offsite leadership events as necessary.</p><p>Lunch and Event Planning:</p><p>• Schedule office events, including team-building activities, celebrations, and seasonal events as requested.</p><p>• Coordinate catering and logistics for team lunches and special events.</p><p>Pet-Friendly Environment Management:</p><p>• Assist in maintaining a pet-friendly office environment, ensuring compliance with company policies and guidelines regarding pets in the workplace.</p><p>• Collaborate with relevant teams to address any pet-related concerns or issues.</p>
We are looking for an experienced Senior Buyer to join our team in Whitehall, Michigan. This role is ideal for a detail-oriented individual with a strong background in procurement and purchasing who is ready to take on a leadership position. The successful candidate will play a vital role in managing material acquisition processes and ensuring smooth operations within the supply chain.<br><br>Responsibilities:<br>• Coordinate and execute purchasing activities to secure materials and services that meet business needs.<br>• Develop and maintain strong relationships with suppliers to ensure timely delivery and quality assurance.<br>• Negotiate contracts and pricing agreements to achieve cost-effective procurement solutions.<br>• Monitor inventory levels and adjust purchasing strategies to prevent shortages or excess stock.<br>• Analyze market trends and supplier performance to make informed purchasing decisions.<br>• Collaborate with internal teams to align procurement strategies with organizational goals.<br>• Ensure compliance with company policies and industry regulations in all purchasing operations.<br>• Identify opportunities to improve procurement processes and implement cost-saving initiatives.<br>• Prepare detailed reports and documentation related to purchasing activities and supplier performance.<br>• Address and resolve issues related to orders, deliveries, or supplier discrepancies promptly.
We are looking for a dedicated and detail-oriented File Clerk to join our team in Grand Rapids, Michigan, on a contract basis. In this role, you will play an essential part in organizing and maintaining electronic personnel records for a large organization. This position requires a strong focus on accuracy and efficiency, as well as the ability to work collaboratively in an office setting.<br><br>Responsibilities:<br>• Organize and categorize personnel files into electronic folders within the document management system.<br>• Ensure all documentation, such as applications, offer letters, and disciplinary actions, is accurately sorted and filed.<br>• Collaborate with team members to gain familiarity with file types and historical records.<br>• Work on-site during the initial phase to address questions and develop a consistent filing approach.<br>• Maintain strict attention to detail while processing files to ensure compliance with organizational and federal standards.<br>• Assist in scanning and converting physical documents into digital formats.<br>• Manage file boxes and paper filing tasks as needed.<br>• Support the team in achieving timely completion of filing objectives for current employee records.
We are looking for a skilled Legal Assistant to join our team in Grand Rapids, Michigan. This role requires an individual with a strong background in litigation, excellent organizational skills, and the ability to support attorneys in delivering high-quality legal services.<br><br>Responsibilities:<br>• Prepare and file legal documents electronically, ensuring accuracy and compliance with court requirements.<br>• Manage litigation schedules, including maintaining calendars and coordinating court appearances.<br>• Support attorneys by organizing case files, drafting correspondence, and conducting preliminary research.<br>• Handle scheduling tasks, such as arranging meetings and depositions.<br>• Monitor deadlines and ensure timely submission of court filings.<br>• Facilitate communication with clients, court personnel, and other legal professionals.<br>• Assist in the preparation of legal pleadings, motions, and discovery documents.<br>• Maintain confidentiality and adhere to ethical standards in all legal matters.<br>• Stay updated on e-filing procedures and court regulations.
We are looking for an experienced Accounts Payable Clerk to join our team on a contract basis in Grand Rapids, Michigan. This role will support essential financial operations while an employee is out on medical leave, lasting approximately 2-3 months. If you have a strong background in invoice processing and vendor management, we encourage you to apply.<br><br>Responsibilities:<br>• Manage the full cycle of accounts payable processes, including coding, entering, and processing invoices.<br>• Ensure accuracy in invoice data entry and timely payments to vendors.<br>• Verify and reconcile invoices with purchase orders and other supporting documentation.<br>• Maintain organized records of approved invoices and payment transactions.<br>• Communicate with vendors to resolve discrepancies or inquiries related to payments.<br>• Utilize Microsoft Excel to track and analyze financial data.<br>• Process vendor invoices and customer invoices in compliance with company policies.<br>• Collaborate with internal teams to ensure proper documentation and approvals for payments.<br>• Assist with month-end closing activities related to accounts payable.<br>• Provide support for audits by preparing necessary documentation.
We are looking for a highly detail-oriented Claims Data Entry Clerk to join our team in Grand Rapids NT, Michigan. This Contract-to-permanent position is ideal for someone who thrives in a structured and repetitive work environment, with a focus on maintaining accuracy and efficiency. The role involves processing medical, dental, and vision claims, requiring precision to ensure claims are entered correctly and paid accurately.<br><br>Responsibilities:<br>• Accurately input medical, dental, and vision claims into the QuickLink claims processing system.<br>• Maintain a high level of accuracy, achieving 99% audit compliance during training and beyond.<br>• Follow strict confidentiality protocols while handling sensitive claim information.<br>• Collaborate with the team and trainer to review errors and improve data entry techniques.<br>• Meet daily productivity goals, including processing up to 60 claims per day after completing training.<br>• Complete an extensive training program lasting approximately 60 days to master the system and workflow.<br>• Handle both simple and complex claims, some requiring additional attachments and knowledge.<br>• Rely on experienced team members for guidance and support during the learning process.<br>• Take on additional responsibilities as workload expands over time.<br>• Ensure the consistent transposition of information from paper claims into digital systems.
We are looking for a highly organized and proactive Executive Assistant/HR Admin to join our team in Grand Rapids, Michigan. This role combines executive-level support, travel coordination, event planning, and human resources administration to ensure smooth operations across multiple areas of the business. If you thrive in a fast-paced environment and have strong multitasking and problem-solving skills, we encourage you to apply.<br><br>Responsibilities:<br>• Coordinate and manage complex domestic and international travel arrangements, including booking flights, accommodations, and transportation.<br>• Organize company-wide events such as team-building activities, training sessions, and celebrations, ensuring seamless execution.<br>• Maintain accurate expense reports related to travel and monitor schedules for adjustments as needed.<br>• Assist with payroll processes, including the collection and verification of timesheets and maintaining precise records.<br>• Facilitate onboarding procedures by preparing employee files, scheduling new activities, and ensuring all documentation is completed.<br>• Manage leave of absence requests and workers’ compensation claims while maintaining confidentiality and compliance.<br>• Build and maintain vendor relationships to support event logistics, including catering and venue arrangements.<br>• Provide administrative support to the HR department, ensuring accurate and efficient handling of sensitive information.<br>• Oversee event budgets and timelines, ensuring alignment with company policies and goals.<br>• Contribute to improving operational processes and procedures to enhance efficiency across executive and HR functions.
<p>Looking for your next career move? We've got an incredible opportunity for a detail-driven and ambitious <strong>Accounting Manager</strong> to take the reins of a dynamic finance and accounting team. Our client is a game-changer, and they're searching for someone eager to make an impact and drive results. If you're ready to step into a role blending <strong>leadership, technical accounting, and innovation</strong>, then this could be the job you've been waiting for! </p><p><br></p><p>For immediate inquires please contact Katie Ruger today at 616-600-8734!</p><p><br></p><p>This is more than just a job—it’s a role that offers <strong>competitive rewards</strong> and valuable perks, including:</p><ul><li>Competitive Salary.</li><li>Comprehensive Health, Dental, Vision & Prescription Plans.</li><li>401(k) with Company Match</li><li>Enjoy flexibility with a <strong>hybrid work environment - </strong>based in Greater Grand Rapids area SW side with close proximity to Holland, Zeeland and Hudsonville area.</li><li>Tuition Reimbursement to help you grow professionally.</li><li>Paid Vacation </li><li>Bonus opportunities that reward your contributions.</li><li>Health Club Reimbursement & Wellness programs.</li></ul><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p>• Manage, train, and evaluate accounting staff to ensure growth and effective team performance.</p><p>• Prepare and review journal entries, ensuring business transactions are accurately documented.</p><p>• Develop and consolidate budgets for core and subsidiary divisions, providing detailed financial insights.</p><p>• Manage month-end closing processes, including account analysis and reconciliation across multiple divisions.</p><p>• Draft and review financial statements, performing comprehensive analyses for management review.</p><p>• Oversee accounting procedures and internal controls, identifying opportunities for improvement and ensuring compliance.</p><p>• Support capital funding requests and ensure accurate operational data management.</p><p>• Collaborate on financial system upgrades and implementations to enhance efficiency and accuracy.</p><p>• Lead independent audit requests and contribute to special projects as needed.</p>
We are looking for a detail-oriented Staff Accountant to join our team in Allegan, Michigan. In this role, you will be responsible for managing key financial processes, ensuring accurate record-keeping, and supporting monthly and annual financial reporting. This position offers an excellent opportunity to contribute to the financial health and integrity of our organization.<br><br>Responsibilities:<br>• Oversee accounts payable (AP) and accounts receivable (AR) processes to maintain accurate financial records.<br>• Conduct bank reconciliations to ensure account balances align with financial statements.<br>• Maintain and update the general ledger, ensuring all transactions are recorded promptly and correctly.<br>• Prepare and post journal entries as part of the regular accounting cycle.<br>• Assist with month-end closing activities, ensuring all deadlines are met and reports are accurate.<br>• Utilize SAP and other financial systems to manage accounting tasks and generate reports.<br>• Monitor job costing to ensure project expenses are accurately tracked and allocated.<br>• Support audits by providing requested documentation and resolving discrepancies as needed.<br>• Collaborate with team members to improve accounting processes and ensure compliance with financial regulations.
<p>We are looking for a detail-oriented Bookkeeper to join our client services team in Grand Haven, Michigan. This role is ideal for an individual with a strong background in bookkeeping and accounting who thrives in both independent and collaborative work environments. The successful candidate will play a key role in managing financial processes, providing client support, and ensuring accuracy in all accounting operations.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts payable and accounts receivable processes with accuracy and efficiency.</p><p>• Perform regular bank reconciliations to ensure financial records are up-to-date and error-free.</p><p>• Utilize QuickBooks Online to handle client accounting needs and provide on-site training as required.</p><p>• Assist clients with general accounting inquiries and deliver tailored solutions to meet their financial needs.</p><p>• Analyze financial data to identify discrepancies and recommend corrective actions.</p><p>• Maintain organized records and documentation for all accounting activities.</p><p>• Collaborate with team members to deliver comprehensive advisory services and meet client expectations.</p><p>• Prioritize multiple tasks and manage deadlines effectively in a fast-paced environment.</p><p>• Conduct research to support accounting decisions and ensure compliance with regulations.</p>
Robert Half is seeking a Senior Systems Engineer who thrives in dynamic environments and brings emotional intelligence, empathy, and a customer-centric mindset to every solution. This is an exciting opportunity to collaborate with industry experts and drive meaningful change through technology. This is a direct permanent role in the Kalamazoo, MI area working Hybrid onsite. <br> What You’ll Do Partner with cross-functional teams to capture requirements and deliver IT solutions that support business goals. Design, implement, and manage monitoring and alert systems with automated responses to ensure business continuity. Mentor and guide technology teams, sharing knowledge and best practices. Establish and maintain standards for systems design, testing, implementation, support, and security. Create and maintain documentation including SOPs, knowledge base articles, and troubleshooting guides. Drive scripting and automation to streamline operations and solve recurring issues. Act as a top-tier resource for resolving complex technical problems. Collaborate with IT leadership to identify skill gaps and evolve the IT function.
We are looking for an ERP Product Owner to oversee the implementation and management of D365 Business Central. This role requires a proactive individual who can collaborate across departments to drive business outcomes while ensuring the system aligns with organizational needs. Candidates of varying experience levels are encouraged to apply, with opportunities for growth and leadership.<br><br>Responsibilities:<br>• Lead the implementation and configuration of D365 Business Central, ensuring alignment with business requirements.<br>• Collaborate with cross-functional teams to identify and prioritize system enhancements.<br>• Manage the integration of ERP modules, ensuring seamless functionality and user adoption.<br>• Coordinate with stakeholders to gather and document business needs for system upgrades and improvements.<br>• Provide hands-on support for system maintenance, troubleshooting, and optimization.<br>• Drive change management processes to facilitate smooth transitions during system updates.<br>• Mentor team members and foster a culture of curiosity and continuous learning.<br>• Ensure compliance with organizational policies and industry standards in all ERP-related activities.<br>• Conduct regular training sessions to enhance user understanding and efficiency.<br>• Prepare detailed reports and analyses to track system performance and identify areas for improvement.
We are looking for a Warranty Technician to join our team in Lowell, Michigan, on a long-term contract basis. This role offers a hybrid work schedule, allowing you to balance three days in the office and two days working remotely. As a key team member, you will contribute to ensuring warranty claims are efficiently managed while providing exceptional technical support and customer service.<br><br>Responsibilities:<br>• Process and evaluate warranty claims, ensuring accuracy and compliance with company policies.<br>• Provide technical support to customers and internal teams, resolving issues related to warranty and product functionality.<br>• Utilize ERP systems and databases to track, analyze, and manage warranty data effectively.<br>• Collaborate with engineering and product management teams to address warranty-related concerns and drive improvements.<br>• Review and analyze product quality issues to identify trends and recommend corrective actions.<br>• Train customers and team members on warranty processes and tools, fostering understanding and efficient usage.<br>• Prepare detailed reports and presentations using Microsoft Office Suite tools, including Excel, Word, and PowerPoint.<br>• Coordinate with cross-functional teams to ensure timely resolution of warranty claims and related technical issues.<br>• Implement continuous improvement initiatives to optimize warranty processes and enhance customer satisfaction.<br>• Monitor and maintain CRM systems to track customer interactions and warranty claim statuses.
<p>We are seeking a skilled Desktop Support Specialist to provide technical assistance and ensure the smooth operation of our IT systems. This role involves supporting end-users, maintaining hardware and software, and ensuring system security across the organization.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Provide Tier 1 and Tier 2 support for desktops, laptops, and peripheral devices.</li><li>Install, configure, and troubleshoot Windows operating systems and related applications.</li><li>Manage and support Microsoft Office 365 applications, including Outlook, Teams, and OneDrive.</li><li>Administer Active Directory for user account creation, password resets, and group policy management.</li><li>Perform hardware diagnostics, repairs, and upgrades for desktops, laptops, and printers.</li><li>Install and maintain antivirus software and ensure endpoint security compliance.</li><li>Assist with software deployments, updates, and patch management.</li><li>Document support activities and maintain accurate asset inventory records.</li><li>Provide excellent customer service and communicate technical solutions clearly to non-technical users.</li></ul><p><br></p>
