<p>We are looking for a skilled Social Media Community Manager to join our client's team in Grand Rapids, Michigan. In this long-term contract position, you will be instrumental in building meaningful connections with online audiences and ensuring outstanding customer engagement across social platforms. This is an exciting opportunity to contribute to a dynamic company with reputable brands, servicing as the main social media customer support specialist, and make a positive impact through strategic online communication. If you have 1-2+ years of experience in a customer success position, or strong background in social media community engagement, apply today! </p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to online reviews, addressing both positive and negative feedback professionally.</p><p>• Utilize social media management tools like Sprout to tag posts and engage with the community effectively.</p><p>• Moderate and manage Facebook groups, identifying urgent posts and ensuring timely responses.</p><p>• Engage with customers by responding to comments, direct messages, and inquiries across all social channels.</p><p>• Conduct research to address customer questions, providing thoughtful solutions and valuable resources.</p><p>• Foster strong community engagement by maintaining consistent and friendly communication.</p><p>• Develop strategies to enhance the brand's online presence and customer satisfaction.</p><p>• Collaborate with internal teams to align social media efforts with overall marketing goals.</p><p>• Track and analyze social media performance metrics to optimize engagement strategies.</p>
<p>We’re seeking a dynamic and hands-on HR Manager to lead and manage all aspects of human resources for our small but growing automation office. As the sole HR professional, you’ll play a pivotal role in shaping our workplace culture, enhancing employee engagement, and ensuring HR operations run smoothly and compliantly.</p><p>This is a unique opportunity for someone who thrives in a collaborative environment, enjoys wearing multiple hats, and is passionate about building a positive and productive workplace.</p><p><br></p><p>Key Responsibilities</p><ul><li>Culture & Engagement</li><li>Champion initiatives to improve workplace culture, morale, and employee satisfaction.</li><li>Develop and implement programs that promote diversity, inclusion, and belonging.</li><li>Act as a trusted advisor and resource for employees and leadership.</li><li>HR Operations</li><li>Manage all HR functions including recruitment, onboarding, benefits administration, performance management, and offboarding.</li><li>Maintain and update HR policies, procedures, and employee handbook.</li><li>Ensure compliance with federal, state, and local employment laws and regulations.</li><li>Talent Acquisition</li><li>Partner with hiring managers to identify staffing needs and lead the recruitment process.</li><li>Build relationships with local talent sources and community organizations.</li><li>Employee Relations</li><li>Provide guidance on conflict resolution, disciplinary actions, and employee concerns.</li><li>Conduct investigations when necessary and ensure fair and consistent outcomes.</li><li>Training & Development</li><li>Identify training needs and coordinate professional development opportunities.</li><li>Support managers in coaching and developing their teams.</li></ul><p><br></p><p>Qualifications</p><ul><li>Bachelor’s degree in Human Resources, Business Administration, or related field.</li><li>5+ years of progressive HR experience, preferably in a small or mid-sized company.</li><li>Strong knowledge of employment laws and HR best practices.</li><li>Excellent interpersonal, communication, and organizational skills.</li><li>Ability to work independently and manage multiple priorities.</li><li>Experience in manufacturing, engineering, or automation industries is a plus.</li></ul><p><br></p><p>What We Offer</p><ul><li>A collaborative and innovative work environment.</li><li>Opportunity to make a meaningful impact on company culture and growth.</li><li>Competitive compensation and benefits package.</li><li>Flexibility and autonomy in your role.</li></ul>
<p>Robert Half is seeking a dynamic and experienced Social Media Manager for our client in Grand Rapids. As a Social Media Manager, you will be responsible for developing and executing social media strategies to drive brand awareness, engagement, and customer loyalty. </p><p> </p><p>Responsibilities: </p><p> </p><ul><li>Develop and implement comprehensive social media strategies aligned with the client's marketing goals. </li><li>Create and curate compelling content for social media platforms, including Facebook, Instagram, Twitter, and LinkedIn. </li><li>Manage social media accounts, monitor comments, and respond to inquiries in a timely and detail-oriented manner. </li><li>Utilize social media analytics to track performance, measure ROI, and identify opportunities for improvement. </li><li>Stay updated with social media trends, best practices, and emerging platforms. </li><li>Collaborate with the marketing team to integrate social media campaigns with overall marketing initiatives. </li><li>Plan and execute paid social media advertising campaigns to reach target audiences effectively. </li><li>Engage with followers and influencers to build and nurture a strong online community. </li><li>Monitor and analyze competitors' social media activities to identify potential strategies and opportunities. </li></ul>
