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3 results for Help Desk Analyst Ii in Garland, TX
- Fort Worth, Texas
- onsite
- Temporary to Hire
- 18 - 21 USD / Hourly
- <p>We are looking for a Help Desk/Desktop Support Analyst to join a retail organization in Fort Worth, Texas in a contract capacity with the potential for a permanent role. This job opportunity is with a growing retail and consumer services organization that relies heavily on technology to support locations nationwide. The team is seeking junior IT professional who enjoys troubleshooting, customer interaction, and learning a wide range of technologies in a fast-paced support environment. This position supports both corporate and store users by resolving everyday technology issues across devices, applications, and core systems while delivering a strong customer experience.</p><p><br></p><p><strong>POSITION TITLE: Junior Level IT Help Desk</strong></p><p><strong>LOCATION:</strong> <strong>Fort Worth, TX (Onsite)</strong></p><p><strong>RATE:</strong> <strong>$21/hour</strong></p><p><strong>CONTRACT TO PERMANENT</strong></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Provide first-level technical support for end users across multiple locations, resolving hardware, software, application, and connectivity issues.</li><li>Troubleshoot and support POS systems, printers, phones, laptops, tablets, and other business-critical technologies.</li><li>Respond to support requests via phone, email, and ticketing systems while maintaining accurate documentation and timely updates.</li><li>Escalate complex issues when necessary and follow established processes to ensure efficient issue resolution.</li><li>Assist with equipment deployment, installation, maintenance, and occasional travel to support remote sites and technology projects.</li></ul>
- 2026-09-15T00:00:00Z
- Lancaster, Texas
- onsite
- Temporary to Hire
- 24.03 - 26.44 USD / Hourly
- <p>We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices.</p><p><br></p><p><strong>POSITION: DESKTOP SUPPORT TECHNICIAN</strong></p><p><strong>LOCATION: LANCASTER, TX ONSITE</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $24.03 - $26.44</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.</p><p>• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.</p><p>• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.</p><p>• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.</p><p>• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.</p><p>• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.</p><p>• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.</p><p>• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.</p>
- 2026-09-25T00:00:00Z
- Dallas, Texas
- onsite
- Permanent / Full Time
- 80000 - 90000 USD / Yearly
- We are looking for a hands-on IT Systems Analyst to deliver reliable technical support in a Microsoft-centric environment in Dallas, Texas. This position is ideal for someone who thrives in a user-facing role, can resolve a broad range of endpoint and application issues, and is comfortable supporting both business staff and leadership. The successful candidate will work with limited oversight, contribute to daily operations, and partner with a distributed IT team to keep systems and users productive.<br><br>Responsibilities:<br>• Deliver Tier II technical assistance for employees using Windows and macOS devices, addressing issues with software, hardware, and user access.<br>• Administer Microsoft 365 services, including user support, configuration tasks, and issue resolution across core applications.<br>• Assist with Microsoft 365 migration-related activities as part of ongoing environment improvements.<br>• Manage Active Directory functions such as account creation, access changes, onboarding setup, and offboarding activities.<br>• Support Intune-managed devices, laptops, mobile hardware, and software deployments to maintain secure and functional endpoints.<br>• Diagnose and resolve problems involving Microsoft applications, peripherals, connectivity, wireless access, and basic network performance.<br>• Own support tickets from intake through closure, keeping users informed with clear and timely status updates.<br>• Maintain accurate records for onsite equipment and update technical documentation to support operational continuity.<br>• Help orient and train new employees on systems, devices, and standard technology practices.<br>• Use Microsoft Copilot and other AI-enabled tools to streamline support processes and improve team efficiency.
- 2026-09-12T00:00:00Z