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2 results for Help Desk Analyst Ii in Garland, TX
- Irving, TX
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>We are looking for a dependable Help Desk/Desktop Support Analyst to deliver timely technical support for employees in Irving, Texas. This 3-month contract position is ideal for someone who enjoys solving end-user technology issues, setting up devices, and keeping day-to-day operations running smoothly. The role focuses on hands-on support across hardware, software, and user access needs while providing a strong customer service experience.</p><p><br></p><p><strong>POSITION: Help Desk/Desktop Support</strong></p><p><strong>LOCATION: Irving, TX (Hybrid)</strong></p><p><strong>DURATION: 3 Month Contract (Potential to convert)</strong></p><p><strong>RATE: $25-$29/HR</strong></p><p><br></p><p><strong>Responsibilities</strong>:</p><p>• Provide first-line technical assistance for laptops, desktop computers, mobile devices, printers, monitors, docking stations, and related equipment.</p><p>• Investigate and resolve common software and operating system issues, with primary support for Windows environments and some mobile platforms.</p><p>• Handle user account tasks such as onboarding, updates, deactivations, mailbox access changes, and basic security group administration.</p><p>• Prepare and deploy workstations by imaging, configuring, and setting up equipment according to established standards.</p><p>• Record support activity thoroughly in the ticketing platform and ensure service requests are tracked to completion.</p><p>• Maintain accurate asset information and contribute to organized inventory records for end-user technology.</p><p><br></p>
- 2026-10-13T00:00:00Z
- Dallas, TX
- onsite
- Permanent / Full Time
- 80000 - 100000 USD / Yearly
- <p>We are looking for a Business Systems Analyst to support critical business applications in a fast-paced commodity trading and financial environment in North Dallas, Texas. This position partners with operational stakeholders and technical teams to clarify business needs, improve system-driven processes, and help ensure applications perform reliably. The role is well suited for someone who combines strong analytical thinking with hands-on experience in requirements documentation, testing, and user support across trading, risk, or accounting functions.</p><p><br></p><p><u>Responsibilities:</u></p><ul><li>Evaluate current operational workflows and uncover opportunities to simplify processes, increase efficiency, and reduce manual effort.</li><li>Work with business partners and technical teams to elicit, organize, and document functional and system requirements for application enhancements and support needs.</li><li>Produce and maintain clear process maps, requirements documents, user procedures, and related system documentation</li><li>Assist with the rollout, optimization, and day-to-day support of business applications tied to trading, risk management, and accounting activities.</li><li>Design structured test plans and detailed test scenarios to validate system updates, configuration changes, and new functionality.</li><li>Execute functional, integration, regression, and user acceptance testing while documenting outcomes and tracking defects to resolution.</li><li>Research production issues, analyze system behavior and data, and collaborate with technical resources to identify root causes and corrective actions.</li><li>Use SQL and related query tools to investigate data issues, confirm results, and support reporting or validation requests.</li><li>Act as a connector between business stakeholders, developers, quality teams, and other IT groups to keep initiatives aligned and moving forward.</li><li>Contribute to application upgrades, system integrations, and broader continuous improvement efforts affecting business platforms.</li></ul>
- 2026-10-05T00:00:00Z