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1 result for Help Desk Support Manager in Franklin, TN
- Franklin, TN
- onsite
- Temporary / Contract
- 28.5 - 33 USD / Hourly
- We are looking for a Help Desk Analyst I to provide hands-on technical support across desktop systems, user access, and core infrastructure in Franklin, Tennessee. This Long-term Contract position is ideal for someone who enjoys solving day-to-day technology issues while contributing to stable, well-supported IT operations. Working closely with the broader infrastructure team and reporting to the Infrastructure Manager, this role will help maintain reliable service for end users and internal systems.<br><br>Responsibilities:<br>• Investigate hardware, software, and system-related issues by gathering details from users, diagnosing root causes, and documenting findings clearly.<br>• Deliver front-line support for desktops, laptops, and basic mobile device concerns, including setup, configuration, maintenance, and routine updates.<br>• Troubleshoot common problems involving Microsoft 365, Office 365, Microsoft Windows 10, connectivity, and related end-user technologies.<br>• Administer user accounts and access within Active Directory and other internal business applications to support day-to-day operations.<br>• Monitor network and server performance, respond to alerts, and help reduce outages by addressing recurring technical problems proactively.<br>• Record incidents, service requests, and completed work accurately within the designated ticketing system while managing priorities and escalation paths.<br>• Partner with infrastructure staff to support network operations in a mid-sized environment and contribute to improvement efforts for system reliability.<br>• Coordinate with external vendors and service providers to help maintain dependable performance across supported technologies.<br>• Assist with equipment deployment activities, including preparing and delivering computers and laptops for new or existing users.<br>• Recommend needed technology purchases based on user demand, support trends, and operational requirements.
- 2026-08-13T00:00:00Z